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Arvato

IT Onsite Support Technician

Mississauga, ON, Canada

Pay: $55,000 to $65,000 CAD / year
Job type: Full-time
Apply by: Mar 27, 2027
Experience: 2+ years of experience working in a help desk or onsite support environment
Posting language: English
Posted: Sep 28, 2026

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Applications open in a new tab.

Original job description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Job Description

The IT Onsite Support Technician serves as the primary onsite point of contact for technical support, ensuring efficient resolution of IT issues and maintaining end-user productivity. This role provides hands-on troubleshooting, hardware/software support, and IT service delivery for internal customers.

Manage onsite support tickets and remote technical support
Respond to technical issues via phone, email, chat & on-site support
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and escalating issues to the next Tier with next level of difficulty as needed
Install, make changes, and repair computer hardware and software
Monitor site to proactively identify and resolve issues
Support overall IT initiatives for migrations, patches and updates, as assigned

Qualifications

Excellent oral & written communication skills
Ability to diagnose and resolve basic computer technical issues
Flexibility to work a variety of shifts with minimal notice
Detail oriented
Analytical/Critical thinking
Highly organized
2+ years of experience working in a help desk or onsite support environment
The ideal candidate will have a Diploma or degree in Information Technology or related field and a minimum of 2 years of IT support experience working in a help desk or onsite support environment.
Certifications such as CompTIA A+, Network+, or CCNA preferred
Experience with Azure, PowerShell, or monitoring tools preferred

Additional Information

Company paid Medical, Dental, Vision, Life Insurance, and Accidental Death & Dismemberment Benefits.
Non-taxable Long-Term Disability benefits.
Paid Time Off, including paid holidays.
Employee Assistance Program.
Ongoing employee development training.
Employee engagement activities.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here.

We strive to be an equitable, inclusive, and accessible workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We are committed to providing a barrier-free recruitment process in accordance with applicable human rights and accessibility legislation. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.

Learn more about our commitment to Equal Opportunity and Accommodation Information here.

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More about this job

Responsibilities

Provide onsite and remote technical support, manage support tickets, troubleshoot hardware and software issues, and escalate complex problems when needed. Monitor the site proactively and support IT initiatives such as migrations, patches, and updates.

Requirements

Requires at least two years of help desk or onsite IT support experience, strong communication and organizational skills, and the ability to diagnose and resolve basic computer issues. A diploma or degree in IT or a related field is ideal; CompTIA A+, Network+, or CCNA certifications and experience with Azure, PowerShell, or monitoring tools are preferred.

Skills

Onsite Technical Support
Help Desk Support
Remote Troubleshooting
Hardware Installation And Repair
Software Installation And Support
Ticket Management
Issue Diagnosis And Resolution
Technical Escalation
Customer Communication
Analytical Thinking
Critical Thinking
Attention To Detail
Organization
Azure
PowerShell
Monitoring Tools

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Accidental Death And Dismemberment Benefits
Long-Term Disability Benefits
Paid Time Off
Paid Holidays
Employee Assistance Program
Employee Development Training

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
IT Support
Onsite Support
Help Desk
Technical Support
Ticket Management
Remote Troubleshooting
Hardware Support
Software Support
Issue Diagnosis
Issue Resolution
Technical Escalation
IT Service Delivery
Site Monitoring
IT Migrations
Patches
Software Updates
CompTIA A+
Network+
CCNA
Azure
PowerShell
Monitoring Tools
Supply Chain
E-Commerce
Logistics

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