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Added 4 mins ago
Manager, Business Operations
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
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ARxIUM INC

Information Technology Lead

Winnipeg, MB, R3P 0X8, Canada

Pay: $75,000 to $85,000 CAD / year
Job type: Full-time
Apply by: Dec 27, 2026
Posting language: English
Posted: Sep 28, 2026

Apply About employer

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Original job description

Join the Future of Pharmacy Automation with ARxIUM!

Who We Are:
ARxIUM is a leader in pharmacy automation, offering innovative hardware and software solutions globally. With over 20 years of experience, we serve customers in North America, Europe, and Asia, and operate in Winnipeg, the Chicago area, and remotely across North America and Europe.

ARxIUM is proud to offer the successful candidate:

Medical, dental, and vision benefits or Health Spending Account
Company-paid life
RRSP/DPSP
Flexible work schedule and generous paid time off
Employee referral program
Competitive salary

Location: Winnipeg, MB (Hybrid)

Position Summary

The Lead, Information Technology is responsible for overseeing day-to-day IT support operations and providing leadership to the IT support team while remaining actively involved in technical troubleshooting and systems administration.

This position ensures employees receive timely and effective technology support, IT issues are appropriately prioritized and resolved, and company systems, equipment, accounts, networks, backups, and security controls are administered reliably. The IT Supervisor coordinates onboarding and offboarding activities, supports infrastructure and technology projects, manages service providers and vendors, monitors service performance, and helps maintain consistent IT procedures and documentation. The successful candidate is a hands-on technical leader with strong troubleshooting, organizational, communication, and people-leadership skills.

Key Responsibilities

IT Support, Infrastructure & Security

Lead day-to-day IT support operations, ensuring timely resolution of employee incidents and service requests.
Serve as the escalation point for complex technical issues and drive continuous improvement of service delivery.
Support and maintain company systems, networks, servers, applications, devices, and telecommunications infrastructure.
Administer user accounts, access controls, mobile devices, and endpoint management solutions.
Oversee system monitoring, backups, patching, upgrades, and technology lifecycle activities.
Support cybersecurity initiatives, vulnerability remediation, and incident response activities.
Develop and maintain IT procedures, knowledge-base documentation, and service reports.
Ensure compliance with company policies, security standards, licensing requirements, and data protection practices.
Oversee IT support services and act as the escalation point for complex technical issues.
Maintain and support company systems, networks, applications, endpoints, and telecommunications infrastructure.
Manage user access, security controls, backups, patching, and technology lifecycle activities.
Monitor system performance, identify risks, and recommend improvements.
Support cybersecurity, incident response, and compliance with company security and data protection standards.
Develop IT documentation, reports, and service improvement initiatives.

Onboarding, Asset Management & Projects

Oversee IT onboarding and offboarding activities, ensuring timely provisioning and removal of accounts, access, equipment, and technology resources.
Coordinate with HR, managers, vendors, and technology partners to support employee changes and technology needs.
Manage IT assets, software licensing, inventory, documentation, and equipment lifecycle activities.
Support vendor relationships, purchasing, budgeting, and technology planning initiatives.
Lead or participate in IT projects, system upgrades, implementations, and continuous improvement efforts.
Identify opportunities to enhance service delivery, strengthen security, improve processes, and optimize technology investments.
Perform other related duties as assigned.

Competencies

Strong leadership, coaching, and team development skills.
Excellent customer service, communication, and relationship-building abilities.
Strong knowledge of IT infrastructure, networks, systems, endpoint management, and cybersecurity best practices.
Proven troubleshooting, analytical, problem-solving, and decision-making skills.
Ability to manage multiple priorities, assess risks, and respond effectively in a fast-paced environment.
Strong organizational, documentation, and reporting skills.
Experience with automation and scripting tools (e.g., PowerShell) is an asset.
Demonstrates professionalism, discretion, sound judgment, and a continuous improvement mindset.

Education & Experience

Diploma or degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.
Minimum 5 years of progressive IT experience in support, systems administration, infrastructure, or a related technical role.
Previous leadership, supervisory, team lead, or technical mentoring experience preferred.
Experience with IT service management, asset management, user administration, endpoint support, and network troubleshooting.
Experience managing vendors, technology projects, system implementations, or upgrades is an asset.
Relevant certifications such as Microsoft, CompTIA, ITIL, Cisco, or equivalent are considered an asset.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing
Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus
75% or more time is spent looking directly at a computer
Associate is frequently required to stand, walk (or otherwise be mobile)
Ability to deal with stressful situations as they arise

WE would love to meet you!

ARxIUM

Apply About employer

More about this job

Responsibilities

The IT Lead oversees daily IT support operations, manages infrastructure, and provides leadership to the support team. They are responsible for system administration, cybersecurity initiatives, and coordinating onboarding/offboarding processes.

Requirements

Candidates must have at least 5 years of progressive IT experience and a diploma or degree in a related field. Strong technical troubleshooting, leadership, and communication skills are required for this role.

Skills

IT support
Systems administration
Technical troubleshooting
Infrastructure management
Cybersecurity
Network administration
Team leadership
Vendor management
Project management
Endpoint management
Incident response
Documentation
PowerShell
Automation
Communication
Analytical skills

Benefits

Medical insurance
Dental insurance
Vision insurance
Health spending account
Company-paid life insurance
RRSP/DPSP
Flexible work schedule
Paid time off
Employee referral program

Visa sponsorship

Not detected in the job text

Keywords

Pharmacy automation
IT infrastructure
Systems administration
Cybersecurity
Network troubleshooting
Endpoint management
PowerShell
ITIL
Microsoft
CompTIA
Cisco
Incident response
Vulnerability remediation
Asset management
Software licensing
Telecommunications
Technical leadership
Service delivery
Backup management
Patching

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