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Added 10 mins ago
M
Manager, Facilities Management
Morguard
Mississauga, ON
- Full-time
…portfolio, including preventative maintenance programs, building systems performance, vendor and contract management, procurement initiatives, regulatory compliance, and operational best…
Added 10 mins ago
W
Heavy Duty Technician - Fort McMurray Rotation
Wajax
Fort McMurray, AB
- Full-time
Added 10 mins ago
NT
Experienced Equity & Derivatives Application Support Analyst
Nöord Technologies
Montreal, QC
- Full-time
As a member of a high-impact Capital Markets support team, you will act as the primary liaison for business users - including Traders, Sales, and Operations - ensuring the seamless…
Added 10 mins ago
E
Senior Sub-System Design Engineer
Ericsson
Ottawa, ON
- Full-time
…seeking a Senior Sub-System Design Engineer to join our Product Systems & Integration (PSI) organization, specifically within the Performance & Allocation…
Added 10 mins ago
R&
Senior Business Analyst - Finance Transformation
Robertson & Company Ltd.
Toronto, ON
- Contract
Senior Business Analyst – Finance Transformation (Oracle)
Added 10 mins ago
TU
Finance Manager
The University of British Columbia
Vancouver, BC
- $8,087.08 to $12,117.08 CAD / month
- Full-time
…analyses in respect of revenues; assessing existing financial systems and recommending and implementing changes; and developing / supporting financial processes. This position plays a…
Added 10 mins ago
TU
Registration and Administration Associate
The University of British Columbia
Vancouver, BC
- $4,443 to $4,668 CAD / month
- Full-time
The Registration and Administration Associate completes tasks associated with registration functions, including systems management and documentation, learner records and reporting, event…
Added 10 mins ago
7
Manager, IT
7shifts
Saskatoon, SK
- $112,000 to $169,000 CAD / year
- Full-time
Own our key software platforms and IT environment, ensuring our systems are reliable, well-managed, and able to scale with the company
Added 10 mins ago
JI
Planification et analyse financières/Financial Planning and Analysis - Analyste de données/Data Analyst
JAM Industries
Baie-D'Urfé, QC
- Full-time
Partner with Finance and other departments to identify reporting needs and translate business requirements into scalable data and analytics solutions.
Added 10 mins ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Ottawa, ON
- Volunteer
Stream 2 - Embedded Systems Programming/Hardware
Added 10 mins ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
AB · Edmonton, AB
- Volunteer
Stream 2 - Embedded Systems Programming/Hardware
Added 10 mins ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Montreal, QC
- Volunteer
Stream 2 - Embedded Systems Programming/Hardware
Added 10 mins ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Calgary, AB
- Volunteer
Stream 2 - Embedded Systems Programming/Hardware
Added 10 mins ago
7
Software Developer, Mid-Market
7shifts
Toronto, ON
- $95,000 to $135,000 CAD / year
- Full-time
As an Intermediate Software Developer, Mid-Market at 7shifts, you'll be one of the founding engineers on our mid-market squad - the team responsible for building the foundational systems…
Added 10 mins ago
7
Software Developer, Mid-Market
7shifts
Saskatoon, SK
- $95,000 to $135,000 CAD / year
- Full-time
As an Intermediate Software Developer, Mid-Market at 7shifts, you'll be one of the founding engineers on our mid-market squad - the team responsible for building the foundational systems…
Added 10 mins ago
Service Lead Technician Special Operations, Major Correctives - Canada (mf/d)
Nordex Group
AB
Strong knowledge of wind turbine mechanical, hydraulic, and electrical systems.
Added 10 mins ago
Sr. Project Manager, Canada
Nordex Group
AB
…installation planning, quality plan readiness, and required Nordex systems/tools…
Added 10 mins ago
Carrier Manager
Lush Handmade Cosmetics
Toronto, ON
Comprehensive working knowledge of carrier management systems, including their integration into overarching business operations to drive process optimization and organizational value.
Added 10 mins ago
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Temporary Fashion Associate - PENN
Reitmans (Canada) Ltée/Ltd
Kingston, ON
- Part-time
Proficient in POS, ERP, ATS systems and Microsoft Office Suite.
Added 25 mins ago
CG
Manager, Learning & Development
Compass Group Canada
Mississauga, ON
- Full-time
…while modernizing how learning drives capability across our…
Added 25 mins ago
I
Client Onboarding Specialist
iQmetrix
Toronto, ON
- Full-time
…long-term partnerships that support continued success and stronger business…
Added 25 mins ago
MT
Quality Control Technician
Metalcraft Technology Inc
Coquitlam, BC
- Full-time
This job description outlines the general nature of the role and is not an exhaustive list of duties or responsibilities. Duties may be revised or added as business needs evolve.
Added 25 mins ago
ST
Commercial Specialist
Scarborough Transit Connect
Toronto, ON · Scarborough, ON
- Full-time
…deliver the Scarborough Subway Extension – Stations, Rail and Systems (SSE-SRS) package. The Scarborough Subway Extension will bring the TTC’s Line 2 subway service nearly eight kilometers…
Added 25 mins ago
CH
Associate Director, Financial Operations
Covenant House Toronto
Toronto, ON
- Full-time
…advance the effective use of NetSuite, Power BI and related systems, drawing on Sage experience where relevant to legacy processes and transition requirements. The role is expected to drive…
Added 25 mins ago
TH
Analyste principal de l?Exploitation
The Home Depot Canada
Toronto, ON
- Full-time
The Workforce Operations Engineering, Transformation & Strategy Lead partners with business leaders to drive effective workforce strategies, operational excellence, and associate engagement…

ARxIUM INC

Technical Support Center Supervisor

Winnipeg, MB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Jan 5, 2027
Posting language: English
Posted: Oct 7, 2026

Original job description

Join the Future of Pharmacy Automation with ARxIUM!

Who We Are:
ARxIUM is a leader in pharmacy automation, offering innovative hardware and software solutions globally. With over 20 years of experience, we serve customers in North America, Europe, and Asia, and operate in Winnipeg, the Chicago area, and remotely across North America and Europe.

ARxIUM is proud to offer the successful candidate:

Medical, dental, and vision benefits or Health Spending Account
Company-paid life
RRSP/DPSP
Flexible work schedule and generous paid time off
Employee referral program
Competitive salary

Location: Winnipeg, MB (Hybrid)

Position Summary

Job Summary

The Supervisor, Technical Support Center leads the day-to-day operations of the Technical Support Center, ensuring timely resolution of customer issues and exceptional service delivery. This role supervises technical support staff, manages escalations, supports service level objectives, and drives team development and continuous improvement. The Supervisor works closely with Customer Care, Field Service, Engineering, Manufacturing, Supply Chain, and Quality teams to support customer success, strengthen technical capabilities, and maintain effective support processes and best practices.

Key Responsibilities

Supervise, coach, and develop Technical Support Representatives, establishing KPI and metrics to track the team performance.
Conduct regular one-on-one/product team meetings and performance reviews.
Monitor employee productivity, quality, attendance, and adherence to schedules.
Create development plans to improve technical and customer service skills.
Support recruitment, onboarding, and training of new team members.
Foster a positive, collaborative, and customer-focused culture.
Manage day-to-day help desk operations to ensure service levels are achieved.
Monitor queue volumes, staffing levels, and workload distribution.
Ensure proper case ownership and escalation management processes are followed.
Review and approve time-off requests while maintaining adequate coverage across all shifts.
Coordinate after-hours support and on-call activities as required.
Ensure customer issues are resolved professionally and efficiently.
Act as first escalation point for critical customer situations and notify management of escalations.
Communicate effectively with customers regarding high-priority incidents.
Review complex technical issues and provide guidance to team members.
Coordinate escalations between Tier 1, Tier 2, Tier 3, Engineering, and Field Service.
Ensure accurate documentation of troubleshooting activities and resolutions.
Identify recurring issues and recommend corrective actions.
Represents ARxIUM in a professional manner in front of customers and external vendors.
Conducts periodic status calls and meetings with customers and internal associates.

Key Skills

CRM experience (Dynamics 365 preferred)
Remote support and ticketing systems
Proficiency with Microsoft Office, Windows OS, and networking concepts
Experience with SQL, Oracle, and database platforms
Reporting tools such as Power BI and Report Builder
Strong leadership, coaching, and team-building skills
Excellent communication, organization, and problem-solving abilities
Ability to manage priorities, meet deadlines, and drive results
Customer-focused with a commitment to service excellence
Bilingual (English/French) is an asset

Education & Experience

Associate's or Bachelor's degree in IT, Engineering, Business, Healthcare Technology, or a related field preferred
3-5 years of technical support, help desk, or customer support experience
1-3 years of supervisory or leadership experience
Experience leading customer-facing technical support teams
Familiarity with CRM, ticketing, and knowledge management systems
Equivalent combination of education and experience will be considered

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing
Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus
75% or more time is spent looking directly at a computer
Associate is frequently required to stand, walk (or otherwise be mobile)
Ability to deal with stressful situations as they arise

WE would love to meet you!

ARxIUM

Apply About employer

More about this job

Responsibilities

The Supervisor leads the day-to-day operations of the Technical Support Center, ensuring timely resolution of customer issues and exceptional service delivery. They are responsible for supervising staff, managing escalations, and driving team development through performance metrics and coaching.

Requirements

Candidates should have 3-5 years of technical support experience and 1-3 years of leadership experience. An associate or bachelor degree in IT, Engineering, Business, or Healthcare Technology is preferred.

Skills

CRM
Dynamics 365
Remote support
Ticketing systems
Microsoft Office
Windows OS
Networking
SQL
Oracle
Database platforms
Power BI
Report Builder
Leadership
Coaching
Team-building
Problem-solving

Benefits

Medical insurance
Dental insurance
Vision insurance
Health spending account
Company-paid life insurance
RRSP/DPSP
Flexible work schedule
Paid time off
Employee referral program

Visa sponsorship

Not detected in the job text

Keywords

Pharmacy automation
Technical support
Help desk
CRM
Dynamics 365
SQL
Oracle
Power BI
Report Builder
Networking
Windows OS
Team leadership
Performance management
Escalation management
Customer success
Field service
Engineering
Manufacturing
Supply chain
Quality assurance
KPI
Troubleshooting
Healthcare technology
Service level objectives
On-call support

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