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Added 6 mins ago
F/
DevOps Developer (Platform Engineering)
FCC / FAC
Regina, SK
- Full-time
…collaborate closely with software developers, system administrators, database administrators, cybersecurity teams, and business stakeholders to improve the developer experience and…
Added 6 mins ago
M(
Full-Stack Developer - Platform & Infrastructure
MaintainX (An Autodesk Company)
Remote, Canada
- Full-time
- Remote
Nice to have: GraphQL, React Native, or SQL database experience. For this area, we also value: Experience with search technology, authentication and identity, design systems or component…
Added 6 mins ago
M(
Full-Stack Developer - Core
MaintainX (An Autodesk Company)
Remote, Canada
- Full-time
- Remote
Strong written and verbal communication: you can explain a technical tradeoff to a designer or a support lead as easily as to another developer.
Added 6 mins ago
RA
Senior Software Developer
Rockwell Automation
Kitchener, ON · Canada-Ontario-Kitchener-Strasburg Rd
- $100,000 to $150,000 CAD / year
- Full-time
As a Senior Software Developer on the Fleet Core team within OTTO by Rockwell Automation, you will help develop, test, maintain OTTO Fleet Manager software used by customers to operate…
Added 6 mins ago
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Software Engineer
RBC
Toronto, ON
- Full-time
You will be a full stack developer on a team focused on web applications that support internal and external RBC users. This role supports the modernization and enhancement of enterprise…
Added 7 mins ago
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Project Coordinator (Construction) - Future Opportunities
Pine Glen Group
Oakville, ON
- Full-time
Establish and maintain Unit Price database for takeoff and material ordering purposes
Added 7 mins ago
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Manager, Indigenous Health, Governance and Partnerships
Canadian Institute for Health Information (CIHI)
ON · Ontario, Canada
- Contract
Minimum 5 years’ related experience in a health care environment, with expertise in standards, data analysis, and database management, including at least 3 years’ demonstrated people…
Added 7 mins ago
SI
PeopleSoft Consultant (Technical or Techno-Functional)
Spruce InfoTech Inc.
Mississauga, ON
- Contract
…Connectivity frameworks. AE tuning, SQL tuning, trace analysis, database indexes, and load…
Added 7 mins ago
A
Buyer I
ADM
Woodstock, ON
- Full-time
Skilled in the use of ERP and database level systems; knowledge of Oracle is a plus. Knowledgeable in the use of electronic collaboration tools; Utilization of Internet based tools, systems…
Added 7 mins ago
GS
Python Developer
Gala Solutions
Montreal, QC
- Contract
Good knowledge of Database concepts and writing SQL queries and Stored Procedures and query optimization
Added 7 mins ago
EI
Python Developer
Extend Information Systems Inc.
Mississauga, ON
- Full-time
At least 8 years of experience as a Python Developer.
Added 7 mins ago
S
Dotnet Developer
StafinGo
St. John's, NL
- $70 to $80 CAD / hour
- Contract
The Systems Analyst II (.Net Developer) will join the project team to assist with technical design and development, while supporting application work streams across the integration, data,…
Added 7 mins ago
TI
Data Architect - Senior
Teckhorizon Inc
AB · Edmonton, AB
- Contract
Approximately 8+ years of enterprise data architecture, database architecture, data engineering, or enterprise solution experience.
Added 19 mins ago
Maintenance and Technical Services Administrator
Custom Helicopters HR Team
Winnipeg, MB
Provide administrative support to the Maintenance Department, including document control, database administration, vendor correspondence, and departmental coordination.
Added 22 mins ago
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Java Backend Developer
Apptad
Montreal, QC
- Contract
…ideal candidate should have strong expertise in Java, SQL, database systems, and Python, along with a willingness to learn and adapt to new…
Added 22 mins ago
ND
Database Admin Senior Specialist
NTT DATA North America
Tiverton, ON
- Other
We are currently seeking a Database Admin Senior Specialist to join our team in Tiverton, Ontario (CA-ON), Canada (CA).
Added 22 mins ago
ET
Senior Data Architect
Encore Technical Solutions Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
Define data models, integration patterns and data flows that move information from legacy platforms to modern Azure services, including Azure SQL Database
Added 33 mins ago
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Dental Receptionist - Hall Dental Centre
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Lethbridge, AB · Hall Dental
- Full-time
Effectively manage recall system and accurately maintain patient database
Added 33 mins ago
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Application Support Analyst- DataPower
CIBC
Toronto, ON
- Full-time
Application Development, Application Testing, Computer Coding, Database Management, Debugging, Financial Managem
Added 33 mins ago
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Program Reporting Manager
OFIFC
Toronto, ON
- Full-time
Added 33 mins ago
B
Senior Business Analyst (Contract) (Hybrid)
Broadridge
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- $55 to $65 CAD / hour
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Oracle SQL Developer, PL/SQL, Oracle, MS Access Database
Added 33 mins ago
B
Greenfield Full Stack Developer
Boeing
Richmond, BC · CAN - Richmond, Canada
- Full-time
Boeing Vancouver is seeking a Greenfield Full Stack Developer to support end-to-end software delivery within our digital aircraft maintenance product suite. This role is grounded in strong…
Added 45 mins ago
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Technicien(ne) en observabilité d'infrastructure
Onepoint
Montreal, QC
- Full-time
…requêtes ainsi que la gestion de la CMDB (Configuration Management Database) constituent des services essentiels sur lesquels les équipes TI s’appuient fortement. L’équipe ITSM agit comme…
Added 45 mins ago
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Technicien(ne) en observabilité d'infrastructure
Wepoint
Montreal, QC
- Full-time
…requêtes ainsi que la gestion de la CMDB (Configuration Management Database) constituent des services essentiels sur lesquels les équipes TI s’appuient fortement. L’équipe ITSM agit comme…
Added 45 mins ago
TF
Business Analyst, Fleet
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Maintain the CAPEX database by ensuring validated information is current and accurate.

ARxIUM INC

Technical Support Center Supervisor

Winnipeg, MB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Jan 5, 2027
Posting language: English
Posted: Oct 7, 2026

Original job description

Join the Future of Pharmacy Automation with ARxIUM!

Who We Are:
ARxIUM is a leader in pharmacy automation, offering innovative hardware and software solutions globally. With over 20 years of experience, we serve customers in North America, Europe, and Asia, and operate in Winnipeg, the Chicago area, and remotely across North America and Europe.

ARxIUM is proud to offer the successful candidate:

Medical, dental, and vision benefits or Health Spending Account
Company-paid life
RRSP/DPSP
Flexible work schedule and generous paid time off
Employee referral program
Competitive salary

Location: Winnipeg, MB (Hybrid)

Position Summary

Job Summary

The Supervisor, Technical Support Center leads the day-to-day operations of the Technical Support Center, ensuring timely resolution of customer issues and exceptional service delivery. This role supervises technical support staff, manages escalations, supports service level objectives, and drives team development and continuous improvement. The Supervisor works closely with Customer Care, Field Service, Engineering, Manufacturing, Supply Chain, and Quality teams to support customer success, strengthen technical capabilities, and maintain effective support processes and best practices.

Key Responsibilities

Supervise, coach, and develop Technical Support Representatives, establishing KPI and metrics to track the team performance.
Conduct regular one-on-one/product team meetings and performance reviews.
Monitor employee productivity, quality, attendance, and adherence to schedules.
Create development plans to improve technical and customer service skills.
Support recruitment, onboarding, and training of new team members.
Foster a positive, collaborative, and customer-focused culture.
Manage day-to-day help desk operations to ensure service levels are achieved.
Monitor queue volumes, staffing levels, and workload distribution.
Ensure proper case ownership and escalation management processes are followed.
Review and approve time-off requests while maintaining adequate coverage across all shifts.
Coordinate after-hours support and on-call activities as required.
Ensure customer issues are resolved professionally and efficiently.
Act as first escalation point for critical customer situations and notify management of escalations.
Communicate effectively with customers regarding high-priority incidents.
Review complex technical issues and provide guidance to team members.
Coordinate escalations between Tier 1, Tier 2, Tier 3, Engineering, and Field Service.
Ensure accurate documentation of troubleshooting activities and resolutions.
Identify recurring issues and recommend corrective actions.
Represents ARxIUM in a professional manner in front of customers and external vendors.
Conducts periodic status calls and meetings with customers and internal associates.

Key Skills

CRM experience (Dynamics 365 preferred)
Remote support and ticketing systems
Proficiency with Microsoft Office, Windows OS, and networking concepts
Experience with SQL, Oracle, and database platforms
Reporting tools such as Power BI and Report Builder
Strong leadership, coaching, and team-building skills
Excellent communication, organization, and problem-solving abilities
Ability to manage priorities, meet deadlines, and drive results
Customer-focused with a commitment to service excellence
Bilingual (English/French) is an asset

Education & Experience

Associate's or Bachelor's degree in IT, Engineering, Business, Healthcare Technology, or a related field preferred
3-5 years of technical support, help desk, or customer support experience
1-3 years of supervisory or leadership experience
Experience leading customer-facing technical support teams
Familiarity with CRM, ticketing, and knowledge management systems
Equivalent combination of education and experience will be considered

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing
Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus
75% or more time is spent looking directly at a computer
Associate is frequently required to stand, walk (or otherwise be mobile)
Ability to deal with stressful situations as they arise

WE would love to meet you!

ARxIUM

Apply About employer

More about this job

Responsibilities

The Supervisor leads the day-to-day operations of the Technical Support Center, ensuring timely resolution of customer issues and exceptional service delivery. They are responsible for supervising staff, managing escalations, and driving team development through performance metrics and coaching.

Requirements

Candidates should have 3-5 years of technical support experience and 1-3 years of leadership experience. An associate or bachelor degree in IT, Engineering, Business, or Healthcare Technology is preferred.

Skills

CRM
Dynamics 365
Remote support
Ticketing systems
Microsoft Office
Windows OS
Networking
SQL
Oracle
Database platforms
Power BI
Report Builder
Leadership
Coaching
Team-building
Problem-solving

Benefits

Medical insurance
Dental insurance
Vision insurance
Health spending account
Company-paid life insurance
RRSP/DPSP
Flexible work schedule
Paid time off
Employee referral program

Visa sponsorship

Not detected in the job text

Keywords

Pharmacy automation
Technical support
Help desk
CRM
Dynamics 365
SQL
Oracle
Power BI
Report Builder
Networking
Windows OS
Team leadership
Performance management
Escalation management
Customer success
Field service
Engineering
Manufacturing
Supply chain
Quality assurance
KPI
Troubleshooting
Healthcare technology
Service level objectives
On-call support

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