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Added 6 mins ago
W
(CAN) General Merchandise Associate
Walmart
Nanaimo, BC
- Part-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 6 mins ago
W
(CAN) Associé, marchandise générale
Walmart
Saguenay, QC
- Part-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 20 mins ago
A
Medical Office Receptionist
Adecco
Toronto, ON
- Temporary
…support in to assist their busy, dynamic office to help cover the front desk for this interim coverage. This position is working Monday to Friday, 9am – 5pm and the site is downtown east,…
Added 20 mins ago
NA
Receptionist
NIWE Academy
Calgary, AB
- Part-time
Keeping visitor logs, inquiry details, and front desk records up to date
Added 22 mins ago
A
Client Care Coordinator (Contract)
Amplifon
Toronto, ON · SCARBOROUGH, ON
- Full-time
2+ years of experience in a front desk or reception capacity.
Added 24 mins ago
HD
Front desk hotel clerk
Hotel Dene and Conference Centre
Cold Lake, AB
- From $21 CAD / hour
- Full-time
- On-site
Added 37 mins ago
W
General Merchandise Associate
Walmart
Orleans, ON
- Part-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 52 mins ago
TL
Receptionist / Office Administrator
The Landmark Group
Thornbury, ON
- Full-time
This is more than a front desk position. You'll be one of the people who helps make Landmark feel like Landmark - welcoming clients, supporting our employees, keeping important details…
Added 1 hour ago
M
Bell Person
Marriott
Winnipeg, MB
- Part-time
Added 1 hour ago
W
Customer Service Desk Associate
Walmart
Digby, NS
- Part-time
Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver friendly and…
Added 2 hours ago
M
Front Desk Agent
Marriott
Montreal, QC
- Part-time
Added 2 hours ago
MI
Auditeur(trice) de nuit et opérations
Marriott International
Trois-Rivières, QC
- Full-time
Added 2 hours ago
WC
General Merchandise Associate
Walmart Canada
Orleans, ON
- Contract
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 4 hours ago
KW
Sales Consultant
Key West Ford Sales
New Westminster, BC
- Full-time
Key West Ford is looking to add a part-time front desk administrator to our team.
Added 4 hours ago
KW
Lot Attendant
Key West Ford Sales
New Westminster, BC
- Full-time
Key West Ford is looking to add a part-time front desk administrator to our team.
Added 6 hours ago
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(CAN) PT General Merchandise Associate
Walmart
Brooks, AB
- Part-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 6 hours ago
W
(CAN) General Merchandise Associate
Walmart
AB
- Part-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 6 hours ago
W
(CAN) General Merchandise Associate - Part time Hillside
Walmart
Victoria, BC
- Part-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 7 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
We are in a new clinic with multiple rooms and a large front desk. Underground and Street parking is on site.
Added 8 hours ago
HI
front desk agent
Holiday Inn
Hinton, AB
- Full-time
Added 8 hours ago
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(CAN) General Merchandise Associate
Walmart
Port Coquitlam, BC
- Part-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 8 hours ago
W
(CAN) General Merchandise Associate
Walmart
Spruce Grove, AB
- Part-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 8 hours ago
W
(CAN) Customer Service Desk Associate
Walmart
Edmonton, AB
- Part-time
Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver friendly and…
Added 8 hours ago
RO
Guest Services Manager
Resorts of the Canadian Rockies
Kimberley, BC
- Full-time
This role oversees Guest Services and Winter Sports School front desk staff, including recruitment, training, scheduling, payroll, inventory management, cash handling, and employee…
Added 9 hours ago
WC
(CAN) PT General Merchandise Associate
Walmart Canada
Brooks, AB
- Full-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…

ARxIUM INC

Technical Support Center Supervisor

Winnipeg, MB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Jan 5, 2027
Posting language: English
Posted: Oct 7, 2026

Original job description

Join the Future of Pharmacy Automation with ARxIUM!

Who We Are:
ARxIUM is a leader in pharmacy automation, offering innovative hardware and software solutions globally. With over 20 years of experience, we serve customers in North America, Europe, and Asia, and operate in Winnipeg, the Chicago area, and remotely across North America and Europe.

ARxIUM is proud to offer the successful candidate:

Medical, dental, and vision benefits or Health Spending Account
Company-paid life
RRSP/DPSP
Flexible work schedule and generous paid time off
Employee referral program
Competitive salary

Location: Winnipeg, MB (Hybrid)

Position Summary

Job Summary

The Supervisor, Technical Support Center leads the day-to-day operations of the Technical Support Center, ensuring timely resolution of customer issues and exceptional service delivery. This role supervises technical support staff, manages escalations, supports service level objectives, and drives team development and continuous improvement. The Supervisor works closely with Customer Care, Field Service, Engineering, Manufacturing, Supply Chain, and Quality teams to support customer success, strengthen technical capabilities, and maintain effective support processes and best practices.

Key Responsibilities

Supervise, coach, and develop Technical Support Representatives, establishing KPI and metrics to track the team performance.
Conduct regular one-on-one/product team meetings and performance reviews.
Monitor employee productivity, quality, attendance, and adherence to schedules.
Create development plans to improve technical and customer service skills.
Support recruitment, onboarding, and training of new team members.
Foster a positive, collaborative, and customer-focused culture.
Manage day-to-day help desk operations to ensure service levels are achieved.
Monitor queue volumes, staffing levels, and workload distribution.
Ensure proper case ownership and escalation management processes are followed.
Review and approve time-off requests while maintaining adequate coverage across all shifts.
Coordinate after-hours support and on-call activities as required.
Ensure customer issues are resolved professionally and efficiently.
Act as first escalation point for critical customer situations and notify management of escalations.
Communicate effectively with customers regarding high-priority incidents.
Review complex technical issues and provide guidance to team members.
Coordinate escalations between Tier 1, Tier 2, Tier 3, Engineering, and Field Service.
Ensure accurate documentation of troubleshooting activities and resolutions.
Identify recurring issues and recommend corrective actions.
Represents ARxIUM in a professional manner in front of customers and external vendors.
Conducts periodic status calls and meetings with customers and internal associates.

Key Skills

CRM experience (Dynamics 365 preferred)
Remote support and ticketing systems
Proficiency with Microsoft Office, Windows OS, and networking concepts
Experience with SQL, Oracle, and database platforms
Reporting tools such as Power BI and Report Builder
Strong leadership, coaching, and team-building skills
Excellent communication, organization, and problem-solving abilities
Ability to manage priorities, meet deadlines, and drive results
Customer-focused with a commitment to service excellence
Bilingual (English/French) is an asset

Education & Experience

Associate's or Bachelor's degree in IT, Engineering, Business, Healthcare Technology, or a related field preferred
3-5 years of technical support, help desk, or customer support experience
1-3 years of supervisory or leadership experience
Experience leading customer-facing technical support teams
Familiarity with CRM, ticketing, and knowledge management systems
Equivalent combination of education and experience will be considered

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing
Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus
75% or more time is spent looking directly at a computer
Associate is frequently required to stand, walk (or otherwise be mobile)
Ability to deal with stressful situations as they arise

WE would love to meet you!

ARxIUM

Apply About employer

More about this job

Responsibilities

The Supervisor leads the day-to-day operations of the Technical Support Center, ensuring timely resolution of customer issues and exceptional service delivery. They are responsible for supervising staff, managing escalations, and driving team development through performance metrics and coaching.

Requirements

Candidates should have 3-5 years of technical support experience and 1-3 years of leadership experience. An associate or bachelor degree in IT, Engineering, Business, or Healthcare Technology is preferred.

Skills

CRM
Dynamics 365
Remote support
Ticketing systems
Microsoft Office
Windows OS
Networking
SQL
Oracle
Database platforms
Power BI
Report Builder
Leadership
Coaching
Team-building
Problem-solving

Benefits

Medical insurance
Dental insurance
Vision insurance
Health spending account
Company-paid life insurance
RRSP/DPSP
Flexible work schedule
Paid time off
Employee referral program

Visa sponsorship

Not detected in the job text

Keywords

Pharmacy automation
Technical support
Help desk
CRM
Dynamics 365
SQL
Oracle
Power BI
Report Builder
Networking
Windows OS
Team leadership
Performance management
Escalation management
Customer success
Field service
Engineering
Manufacturing
Supply chain
Quality assurance
KPI
Troubleshooting
Healthcare technology
Service level objectives
On-call support

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