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Added 6 mins ago
W
(CAN) Distribution Centre Team Associate - Receiving SU TH FR (5:30AM - 4:00PM **RDC 7101 ONLY**)
Walmart
Calgary, AB
- Part-time
6. Maintain associate related programs and procedures, including health and safety and housekeeping programs in order to ensure compliance with the relevant legislation and company policy.
Added 6 mins ago
W
(CAN) Distribution Centre Team Associate - Asset Protection - Part Time
Walmart
Cornwall, ON
- Part-time
Added 6 mins ago
W
(CAN) Distribution Centre Team Associate - Operations II PDC Part-time Afternoons various schedule must obtain and maintain Pacer and Reach license
Walmart
Cornwall, ON
- Part-time
6. Maintain associate related programs and procedures, including health and safety and housekeeping programs in order to ensure compliance with the relevant legislation and company policy.
Added 8 mins ago
W
(CAN) Distribution Centre Team Associate - Receiving SU MO FR (5:30AM - 4:00PM **RDC 7101 ONLY**)
Walmart
Calgary, AB
- Part-time
6. Maintain associate related programs and procedures, including health and safety and housekeeping programs in order to ensure compliance with the relevant legislation and company policy.
Added 8 mins ago
W
Distribution Centre Team Associate - Operations II (Ability to obtain and maintain Reach Required)
Walmart
Cornwall, ON
- Full-time
6. Maintain associate related programs and procedures, including health and safety and housekeeping programs in order to ensure compliance with the relevant legislation and company policy.
Added 8 mins ago
W
(CAN) Distribution Centre Team Associate - Receiving SA SU TU (5:30AM - 4:00PM **RDC 7101 ONLY**)
Walmart
Calgary, AB
- Part-time
6. Maintain associate related programs and procedures, including health and safety and housekeeping programs in order to ensure compliance with the relevant legislation and company policy.
Added 8 mins ago
W
(CAN) Distribution Centre Team Associate - Casepack II SA TH FR (4:15PM - 2:45AM **RDC 7101 ONLY**)
Walmart
Calgary, AB
- Part-time
6. Maintain associate related programs and procedures, including health and safety and housekeeping programs in order to ensure compliance with the relevant legislation and company policy.
Added 8 mins ago
W
(CAN) Distribution Centre Team Associate - Quality Assurance III
Walmart
Maple, ON
- Full-time
Added 8 mins ago
W
(CAN) Distribution Centre Team Associate - Quality Assurance
Walmart
Maple, ON
- Full-time
Added 8 mins ago
W
(CAN) Distribution Centre Team Associate - Production (PTE) Days
Walmart
Maple, ON
- Part-time
6. Maintain associate related programs and procedures, including health and safety and housekeeping programs in order to ensure compliance with the relevant legislation and company policy.
Added 8 mins ago
W
(CAN) Distribution Centre Team Associate - Operations III
Walmart
Maple, ON
- Full-time
6. Maintain associate related programs and procedures, including health and safety and housekeeping programs in order to ensure compliance with the relevant legislation and company policy.
Added 8 mins ago
W
RDC - (CAN) Shunt Driver - Monday to Friday - 15:30 to 00:00
Walmart
Cornwall, ON
- Full-time
Added 8 mins ago
W
Distribution Centre Team Associate (Perishable Distribution Center)
Walmart
Surrey, BC
- Full-time
6. Maintain associate related programs and procedures, including health and safety and housekeeping programs in order to ensure compliance with the relevant legislation and company policy.
Added 8 mins ago
W
(CAN) Distribution Centre Team Associate - Operations III BHN (Wed-Sat) 5:00PM to 3:30AM
Walmart
Mississauga, ON
- Full-time
6. Maintain associate related programs and procedures, including health and safety and housekeeping programs in order to ensure compliance with the relevant legislation and company policy.
Added 8 mins ago
W
(CAN) Distribution Centre Team Associate - Operations III - Nights Sun-Tue
Walmart
Moncton, NB
- Part-time
6. Maintain associate related programs and procedures, including health and safety and housekeeping programs in order to ensure compliance with the relevant legislation and company policy.
Added 8 mins ago
W
(CAN) Distribution Centre Team Associate - Operations III Nights Thu - Sat
Walmart
Moncton, NB
- Part-time
6. Maintain associate related programs and procedures, including health and safety and housekeeping programs in order to ensure compliance with the relevant legislation and company policy.
Added 8 mins ago
W
FT (CAN) Maintenance Team Associate
Walmart
Brooks, AB
- Full-time
Added 54 mins ago
EI
Manufacturing Engineer
Ecolab Inc.
Calgary, AB
- Full-time
We have an opportunity for a Manufacturing Engineer to join our team in Calgary, Alberta. In this role, you will work closely with our manufacturing and design teams as well as our…
Added 54 mins ago
EI
NPI Pricing Specialist
Ecolab Inc.
Calgary, AB
- Full-time
Monitor supplier, commodity, freight, and manufacturing cost changes and assess their impact on product CoGS at regular intervals
Added 1 hour ago
TB
Inventory Control Associate
Tilray Brands, Inc.
Leamington, ON
- Full-time
The Inventory Control Associate is responsible for maintaining records of materials in inventory and on order. Monitoring reorder points and initiates action to replenish stock. Reconciles…
Added 1 hour ago
AM
Warehouse Associate (Part-Time, Afternoon Shift)
Applied Medical
Mississauga, ON
- $20 to $22 CAD / hour
- Part-time
…business growth and expansion. Our company has been developing and manufacturing advanced surgical technologies for over 35 years and has earned a strong reputation for excellence in the…
Added 2 hours ago
SD
Technical Lead Production
Shoppers Drug Mart
Burnaby, BC
- Full-time
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.…
Added 2 hours ago
RC
warehouse associate
Royal Crown Plywood
Delta, BC
- $19 to $22 CAD / hour
- Full-time
- On-site
Overview* Join our dynamic warehouse team as a Warehouse Associate and become a vital part of our fast-paced distribution operation! In this role, you will be responsible for efficiently…
Added 2 hours ago
MI
Specialist, Environmental, Health & Safety
MasterBrand, Inc.
Winnipeg, MB
- Full-time
Measure success through the quality and timeliness of completed activities, the verified effectiveness of corrective actions, and associate engagement.
Added 3 hours ago
CC
Driveline Technician
Crane Carrier (Canada) Limited
Hamilton, ON · Greater Hamilton (Burlington) Metropolitan Area
- Full-time
The physical demands described here are representative of those that must be met by an associate to successfully perform the primary duties of this job. Reasonable accommodations may be…

ARxIUM INC

Technical Support Center Supervisor

Winnipeg, MB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Jan 5, 2027
Posting language: English
Posted: Oct 7, 2026

Original job description

Join the Future of Pharmacy Automation with ARxIUM!

Who We Are:
ARxIUM is a leader in pharmacy automation, offering innovative hardware and software solutions globally. With over 20 years of experience, we serve customers in North America, Europe, and Asia, and operate in Winnipeg, the Chicago area, and remotely across North America and Europe.

ARxIUM is proud to offer the successful candidate:

Medical, dental, and vision benefits or Health Spending Account
Company-paid life
RRSP/DPSP
Flexible work schedule and generous paid time off
Employee referral program
Competitive salary

Location: Winnipeg, MB (Hybrid)

Position Summary

Job Summary

The Supervisor, Technical Support Center leads the day-to-day operations of the Technical Support Center, ensuring timely resolution of customer issues and exceptional service delivery. This role supervises technical support staff, manages escalations, supports service level objectives, and drives team development and continuous improvement. The Supervisor works closely with Customer Care, Field Service, Engineering, Manufacturing, Supply Chain, and Quality teams to support customer success, strengthen technical capabilities, and maintain effective support processes and best practices.

Key Responsibilities

Supervise, coach, and develop Technical Support Representatives, establishing KPI and metrics to track the team performance.
Conduct regular one-on-one/product team meetings and performance reviews.
Monitor employee productivity, quality, attendance, and adherence to schedules.
Create development plans to improve technical and customer service skills.
Support recruitment, onboarding, and training of new team members.
Foster a positive, collaborative, and customer-focused culture.
Manage day-to-day help desk operations to ensure service levels are achieved.
Monitor queue volumes, staffing levels, and workload distribution.
Ensure proper case ownership and escalation management processes are followed.
Review and approve time-off requests while maintaining adequate coverage across all shifts.
Coordinate after-hours support and on-call activities as required.
Ensure customer issues are resolved professionally and efficiently.
Act as first escalation point for critical customer situations and notify management of escalations.
Communicate effectively with customers regarding high-priority incidents.
Review complex technical issues and provide guidance to team members.
Coordinate escalations between Tier 1, Tier 2, Tier 3, Engineering, and Field Service.
Ensure accurate documentation of troubleshooting activities and resolutions.
Identify recurring issues and recommend corrective actions.
Represents ARxIUM in a professional manner in front of customers and external vendors.
Conducts periodic status calls and meetings with customers and internal associates.

Key Skills

CRM experience (Dynamics 365 preferred)
Remote support and ticketing systems
Proficiency with Microsoft Office, Windows OS, and networking concepts
Experience with SQL, Oracle, and database platforms
Reporting tools such as Power BI and Report Builder
Strong leadership, coaching, and team-building skills
Excellent communication, organization, and problem-solving abilities
Ability to manage priorities, meet deadlines, and drive results
Customer-focused with a commitment to service excellence
Bilingual (English/French) is an asset

Education & Experience

Associate's or Bachelor's degree in IT, Engineering, Business, Healthcare Technology, or a related field preferred
3-5 years of technical support, help desk, or customer support experience
1-3 years of supervisory or leadership experience
Experience leading customer-facing technical support teams
Familiarity with CRM, ticketing, and knowledge management systems
Equivalent combination of education and experience will be considered

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing
Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus
75% or more time is spent looking directly at a computer
Associate is frequently required to stand, walk (or otherwise be mobile)
Ability to deal with stressful situations as they arise

WE would love to meet you!

ARxIUM

Apply About employer

More about this job

Responsibilities

The Supervisor leads the day-to-day operations of the Technical Support Center, ensuring timely resolution of customer issues and exceptional service delivery. They are responsible for supervising staff, managing escalations, and driving team development through performance metrics and coaching.

Requirements

Candidates should have 3-5 years of technical support experience and 1-3 years of leadership experience. An associate or bachelor degree in IT, Engineering, Business, or Healthcare Technology is preferred.

Skills

CRM
Dynamics 365
Remote support
Ticketing systems
Microsoft Office
Windows OS
Networking
SQL
Oracle
Database platforms
Power BI
Report Builder
Leadership
Coaching
Team-building
Problem-solving

Benefits

Medical insurance
Dental insurance
Vision insurance
Health spending account
Company-paid life insurance
RRSP/DPSP
Flexible work schedule
Paid time off
Employee referral program

Visa sponsorship

Not detected in the job text

Keywords

Pharmacy automation
Technical support
Help desk
CRM
Dynamics 365
SQL
Oracle
Power BI
Report Builder
Networking
Windows OS
Team leadership
Performance management
Escalation management
Customer success
Field service
Engineering
Manufacturing
Supply chain
Quality assurance
KPI
Troubleshooting
Healthcare technology
Service level objectives
On-call support

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Jobs in Canada

(CAN) Distribution Centre Team Associate - Receiving SU TH FR (5:30AM - 4:00PM RDC 7101 ONLY)

(CAN) Distribution Centre Team Associate - Asset Protection - Part Time

(CAN) Distribution Centre Team Associate - Operations II PDC Part-time Afternoons various schedule must obtain and maintain Pacer and Reach license

(CAN) Distribution Centre Team Associate - Receiving SU MO FR (5:30AM - 4:00PM RDC 7101 ONLY)

Distribution Centre Team Associate - Operations II (Ability to obtain and maintain Reach Required)

(CAN) Distribution Centre Team Associate - Receiving SA SU TU (5:30AM - 4:00PM RDC 7101 ONLY)

(CAN) Distribution Centre Team Associate - Casepack II SA TH FR (4:15PM - 2:45AM RDC 7101 ONLY)

(CAN) Distribution Centre Team Associate - Quality Assurance III

(CAN) Distribution Centre Team Associate - Quality Assurance

(CAN) Distribution Centre Team Associate - Production (PTE) Days

(CAN) Distribution Centre Team Associate - Operations III

RDC - (CAN) Shunt Driver - Monday to Friday - 15:30 to 00:00

Distribution Centre Team Associate (Perishable Distribution Center)

(CAN) Distribution Centre Team Associate - Operations III BHN (Wed-Sat) 5:00PM to 3:30AM

(CAN) Distribution Centre Team Associate - Operations III - Nights Sun-Tue

(CAN) Distribution Centre Team Associate - Operations III Nights Thu - Sat

FT (CAN) Maintenance Team Associate

Manufacturing Engineer

NPI Pricing Specialist

Inventory Control Associate

Warehouse Associate (Part-Time, Afternoon Shift)

Technical Lead Production

warehouse associate

Specialist, Environmental, Health & Safety

Driveline Technician