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Added 14 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
5+ year demonstrable experience working with modern ERP environments and related business process domains (e.g. Dynamics 365, Oracle Fusion, Workday, SAP)
Added 14 mins ago
P
Business Intelligence Data Warehouse Consultant
ProxyLink
Toronto, ON
- Contract
ProxyLink is seeking an experienced BI & Data Warehouse Developer to support a public-sector client on business intelligence, data warehousing, reporting, and analytics initiatives.
Added 14 mins ago
D
Java Software Engineer
Dexian
Mississauga, ON
- $65 to $70 USD / hour
- Contract
Develop database-driven applications using Oracle/SQL Server.
Added 16 mins ago
Software Development Senior Analyst
NTT DATA Services
Brampton, ON
· Work with IT, application support, database, infrastructure, and business teams to define appropriate data retention, archive, and purge rules.
Added 45 mins ago
ZC
Python Developer
Ztek Consulting
Montreal, QC
- $110,000 to $120,000 CAD / year
- Full-time
We are seeking a Python & SQL Developer with 5-8 years of experience in designing, developing, and supporting data-driven applications and solutions. The ideal candidate will have strong…
Added 1 hour ago
SI
PeopleSoft Consultant (Technical or Techno-Functional)
Spruce InfoTech Inc.
Mississauga, ON
- Contract
Solid technical expertise in Oracle Database, SQL/PLSQL, Performance Tuning, Cloud Platforms (AWS/Azure/OCI), CI/CD Pipelines, DevOps practices, and Integration Monitoring
Added 1 hour ago
A
Buyer I
ADM
Woodstock, ON
- Full-time
Skilled in the use of ERP and database level systems; knowledge of Oracle is a plus. Knowledgeable in the use of electronic collaboration tools; Utilization of Internet based tools, systems…
Added 1 hour ago
A
Java Backend Developer
Apptad
Montreal, QC
- Contract
Strong proficiency in Core Java, SQL, and Database Management Systems (Oracle, MySQL, PostgreSQL, DB2, etc.)
Added 1 hour ago
ND
Database Admin Senior Specialist
NTT DATA North America
Tiverton, ON
- Other
Manage Oracle and SQL Server security, user access, roles, and database permissions.
Added 1 hour ago
C
Application Support Analyst- DataPower
CIBC
Toronto, ON
- Full-time
…Enterprise tools and environments, including CaaS, shell scripting, Oracle Databases, Autosys, version control software, Agile, DevOps concepts, middleware platforms such as JBoss,…
Added 1 hour ago
B
Senior Business Analyst (Contract) (Hybrid)
Broadridge
Markham, ON
- $55 to $65 CAD / hour
- Full-time
Oracle SQL Developer, PL/SQL, Oracle, MS Access Database
Added 2 hours ago
TF
Business Analyst, Fleet
TForce Freight
Montreal, QC
- Full-time
Enter and translate financial information from financing agreements into Oracle.
Added 2 hours ago
RI
Senior Oracle Apps AI Developer
Raas Infotek
ON · Ontario, Canada
- Contract
We are seeking a highly skilled Oracle Apps AI Developer with expertise in Oracle E-Business Suite (EBS), Oracle Cloud Applications, Artificial Intelligence (AI), Machine Learning (ML), and…
Added 2 hours ago
IH
Platform Database RUN Engineer
InVita Healthcare Technologies
ON · Ontario, Canada
- $67,000 to $100,000 CAD / year
- Full-time
Proven experience in Oracle and at least one more database data model optimization;
Added 2 hours ago
Y
Senior Technical Lead-Oracle Cloud- Oracle AI
Yochana
ON · Ontario, Canada
- Contract
We are seeking a highly skilled Oracle Apps AI Developer with expertise in Oracle E-Business Suite (EBS), Oracle Cloud Applications, Artificial Intelligence (AI), Machine Learning (ML), and…
Added 2 hours ago
SI
Senior BI / Data Warehouse Developer
Siri InfoSolutions, Inc.
ON · Ontario, Canada
- Contract
We are looking for an experienced BI / Data Warehouse Developer with strong expertise in Oracle SQL/PLSQL, Informatica, Crystal Reports, Power BI, and Business Objects Enterprise (BOE).
Added 2 hours ago
TI
Oracle Database Administrator
Tekgence Inc
Toronto, ON
- Contract
We are looking for an experienced Oracle DBA / AWS DBA to manage, support, and optimize enterprise databases across on-premises and AWS environments. The ideal candidate will have strong…
Added 2 hours ago
LC
Supply Chain, Business Intelligence Developer
Loblaw Companies Limited
Brampton, ON
- Full-time
Database and programming experience should include Looker, SAS, Teradata, Visual Basic, Oracle, Hana, Unix Scripting, Hadoop, SQL, My SQL, Power BI, HTML/Java, Python MicroStrategy, Power…
Added 2 hours ago
Y
Senior Technical Lead – Oracle Cloud & Oracle AI
Yochana
Toronto, ON
- Contract
Job Title: Senior Technical Lead – Oracle Cloud & Oracle AI
Added 2 hours ago
LC
Site Reliability Engineering I
Loblaw Companies Limited
Brampton, ON
- Full-time
Good understanding of database concepts and exposure of deployments and troubleshooting issues related to database for Oracle, PostgreSQL and MySQL databases.
Added 2 hours ago
AI
Technical Support Center Supervisor
ARxIUM INC
Winnipeg, MB
- Full-time
Experience with SQL, Oracle, and database platforms
Added 3 hours ago
H
Senior Software Engineer - AI/ML
Hach
London, ON · Vancouver, BC · CAN - Vancouver - Aquatic Informatics ULC
- $120,000 to $145,000 CAD / year
- Full-time
Expertise in database design and development using SQL, Oracle, or PostgreSQL.
Added 4 hours ago
OI
Senior Oracle APEX Full-Stack Developer
OXARO Inc.
Ottawa, ON · Greater Ottawa Metropolitan Area
- Contract
Use software development and lifecycle tools such as Oracle SQL Developer, Azure DevOps, and Git to ensure quality, maintain version control, and support configuration management.
Added 5 hours ago
M
Innovative Data Platform Solution Engineer
Microsoft
Toronto, ON
- Full-time
…technologies empower customers to build, deploy, and manage database and analytics applications in a cloud-native…
Added 5 hours ago
IH
Senior Platform Database RUN Engineer
InVita Healthcare Technologies
ON · Ontario, Canada
- $115,000 to $125,000 CAD / year
- Full-time
Proven experience in Oracle and at least one more database data model optimization;

ARxIUM INC

Technical Support Center Supervisor

Winnipeg, MB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Jan 5, 2027
Posting language: English
Posted: Oct 7, 2026

Original job description

Join the Future of Pharmacy Automation with ARxIUM!

Who We Are:
ARxIUM is a leader in pharmacy automation, offering innovative hardware and software solutions globally. With over 20 years of experience, we serve customers in North America, Europe, and Asia, and operate in Winnipeg, the Chicago area, and remotely across North America and Europe.

ARxIUM is proud to offer the successful candidate:

Medical, dental, and vision benefits or Health Spending Account
Company-paid life
RRSP/DPSP
Flexible work schedule and generous paid time off
Employee referral program
Competitive salary

Location: Winnipeg, MB (Hybrid)

Position Summary

Job Summary

The Supervisor, Technical Support Center leads the day-to-day operations of the Technical Support Center, ensuring timely resolution of customer issues and exceptional service delivery. This role supervises technical support staff, manages escalations, supports service level objectives, and drives team development and continuous improvement. The Supervisor works closely with Customer Care, Field Service, Engineering, Manufacturing, Supply Chain, and Quality teams to support customer success, strengthen technical capabilities, and maintain effective support processes and best practices.

Key Responsibilities

Supervise, coach, and develop Technical Support Representatives, establishing KPI and metrics to track the team performance.
Conduct regular one-on-one/product team meetings and performance reviews.
Monitor employee productivity, quality, attendance, and adherence to schedules.
Create development plans to improve technical and customer service skills.
Support recruitment, onboarding, and training of new team members.
Foster a positive, collaborative, and customer-focused culture.
Manage day-to-day help desk operations to ensure service levels are achieved.
Monitor queue volumes, staffing levels, and workload distribution.
Ensure proper case ownership and escalation management processes are followed.
Review and approve time-off requests while maintaining adequate coverage across all shifts.
Coordinate after-hours support and on-call activities as required.
Ensure customer issues are resolved professionally and efficiently.
Act as first escalation point for critical customer situations and notify management of escalations.
Communicate effectively with customers regarding high-priority incidents.
Review complex technical issues and provide guidance to team members.
Coordinate escalations between Tier 1, Tier 2, Tier 3, Engineering, and Field Service.
Ensure accurate documentation of troubleshooting activities and resolutions.
Identify recurring issues and recommend corrective actions.
Represents ARxIUM in a professional manner in front of customers and external vendors.
Conducts periodic status calls and meetings with customers and internal associates.

Key Skills

CRM experience (Dynamics 365 preferred)
Remote support and ticketing systems
Proficiency with Microsoft Office, Windows OS, and networking concepts
Experience with SQL, Oracle, and database platforms
Reporting tools such as Power BI and Report Builder
Strong leadership, coaching, and team-building skills
Excellent communication, organization, and problem-solving abilities
Ability to manage priorities, meet deadlines, and drive results
Customer-focused with a commitment to service excellence
Bilingual (English/French) is an asset

Education & Experience

Associate's or Bachelor's degree in IT, Engineering, Business, Healthcare Technology, or a related field preferred
3-5 years of technical support, help desk, or customer support experience
1-3 years of supervisory or leadership experience
Experience leading customer-facing technical support teams
Familiarity with CRM, ticketing, and knowledge management systems
Equivalent combination of education and experience will be considered

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing
Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus
75% or more time is spent looking directly at a computer
Associate is frequently required to stand, walk (or otherwise be mobile)
Ability to deal with stressful situations as they arise

WE would love to meet you!

ARxIUM

Apply About employer

More about this job

Responsibilities

The Supervisor leads the day-to-day operations of the Technical Support Center, ensuring timely resolution of customer issues and exceptional service delivery. They are responsible for supervising staff, managing escalations, and driving team development through performance metrics and coaching.

Requirements

Candidates should have 3-5 years of technical support experience and 1-3 years of leadership experience. An associate or bachelor degree in IT, Engineering, Business, or Healthcare Technology is preferred.

Skills

CRM
Dynamics 365
Remote support
Ticketing systems
Microsoft Office
Windows OS
Networking
SQL
Oracle
Database platforms
Power BI
Report Builder
Leadership
Coaching
Team-building
Problem-solving

Benefits

Medical insurance
Dental insurance
Vision insurance
Health spending account
Company-paid life insurance
RRSP/DPSP
Flexible work schedule
Paid time off
Employee referral program

Visa sponsorship

Not detected in the job text

Keywords

Pharmacy automation
Technical support
Help desk
CRM
Dynamics 365
SQL
Oracle
Power BI
Report Builder
Networking
Windows OS
Team leadership
Performance management
Escalation management
Customer success
Field service
Engineering
Manufacturing
Supply chain
Quality assurance
KPI
Troubleshooting
Healthcare technology
Service level objectives
On-call support

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