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Added 11 mins ago
E
2027 Data Analytics & AltaGas - 2027 Process Automation Co-op Student
EEONLINE
AB · Alberta, Canada
- Volunteer
Help develop dashboards and reporting solutions using Microsoft Fabric and Power BI by integrating data from multiple systems and sources.
Added 14 mins ago
S
Field Data Coordinator
Semex
Guelph, ON
- Full-time
Experience with Excel, Power BI, cloud-based data environments, dashboards, databases, or data-quality reporting.
Added 14 mins ago
Manager, Loyalty & Partnership Infrastructure
Scotiabank
Toronto, ON
Managing Production Support daily, L&P customer escalation issues, and proactive resolution of rejects generated via Power BI Report.
Added 14 mins ago
Manager, AML Data Governance & Controls - Global AML
Scotiabank
Toronto, ON
Added 14 mins ago
HA
Energy Infrastructure Analyst
H.H. Angus & Associates Ltd.
Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Experience with RETScreen, building energy modelling software, Power BI, data visualization tools or other analytical platforms is an asset.
Added 29 mins ago
FS
Coordinator, Sales Operations (14 Month Contract)
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- $65,000 to $75,000 CAD / year
- Full-time
Provide first level in-region support for Golden Sales & Catering, SalesDesk, Varicent, Power BI reports
Added 44 mins ago
Bilingual Specialist, Software Engineering (D365 ERP)
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
…developed that will enable CMHC to achieve its mission. As an ERP Developer, you will be responsible for the design, development, customization and implementation of solutions. You will act…
Added 44 mins ago
Senior Supply Chain Planner
Sun Pharmaceutical Industries Ltd
Brampton, ON
Develop reporting and business insights using SAP, Kinaxis, Excel, Power BI, Tableau, or similar analytics tools.
Added 58 mins ago
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SAP NATIVE HANA Consultant
W3Global
Canada
- Contract
Strong experience in integration with BOA, Webi, Tableau, Power BI.
Added 58 mins ago
T
Business Systems Analyst
TEKsystems
Toronto, ON
- $75 to $80 CAD / hour
- Contract
PowerBI for Reports and Dashboards - bonus if the candidate has experience creating reports or dashboards using Power BI. This skill would be used to help the business with data…
Added 58 mins ago
IC
Analyste produits et gestion des prix/ Product Pricing Analyst
ISN Canada Group Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Maîtrise avancée de Microsoft Excel ; expérience avec les systèmes ERP, Power BI et les outils de gestion de données.
Added 58 mins ago
BC
Analyst, Revenue Growth Management
Bimbo Canada
Toronto, ON · Etobicoke, ON
- Full-time
Strong proficiency in Microsoft Excel and PowerPoint; experience with Power BI and Nielsen is an asset
Added 1 hour ago
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Software Developer - ETL - Senior
Bevertec
Toronto, ON
- Contract
Experience with the Microsoft suite of technology including: Azure Data Factory, Azure SQL Database, Azure Data Lake, and Power BI
Added 1 hour ago
Sr. Proposal Manager I
GHD Group Pty Ltd
Whitby, ON
At GHD, we don’t just believe in the power of commitment, we live and breathe it every day!
Added 1 hour ago
Senior Specialist, Software Engineering (D365 ERP)
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
…developed that will enable CMHC to achieve its mission. As an ERP Developer, you will be responsible for the design, development, customization and implementation of solutions. You will act…
Added 1 hour ago
Application & Infrastructure Analyst III /Team Lead - Mission Critical Development
City of Edmonton
AB
…non-technical stakeholders. Relevant certifications such as Azure Developer Associate, DevOps Engineer Expert, Azure Fundamentals, Power Platform Fundamentals, ITIL, Certified ScrumMaster,…
Added 1 hour ago
A
Scheduling II
Accenture
Montreal, QC
- Full-time
Working knowledge of Navisworks, Synchro, Power BI, and TILOS is an asset
Added 1 hour ago
CM
Senior Specialist, Software Engineering (D365 ERP)
Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL)
Ottawa, ON
- Full-time
…developed that will enable CMHC to achieve its mission. As an ERP Developer, you will be responsible for the design, development, customization and implementation of solutions. You will act…
Added 1 hour ago
Senior Financial Analyst
Leons Furniture Limited
Toronto, ON
Advanced Excel skills; experience with BI tools (Power BI, Tableau).
Added 2 hours ago
Marketing Insights & Reporting Analyst
Kensington
Toronto, ON
Build, maintain, and optimize Power BI dashboards and reporting solutions.
Added 2 hours ago
M
RQ11648 - Business Analyst - Senior
Maarut
Toronto, ON
- Contract
with data-driven decision-making tools (Power BI, SQL, Advanced Excel) is
Added 2 hours ago
EM
Power Engineer 5th Class
Edon Management
Stettler, AB
- Full-time
At Edon Management, we're looking for a 5th Class Power Engineer to join our Stettler/Bashaw operations team. This role offers the opportunity to work with a respected Alberta-based company…
Added 2 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Advanced Excel skills; Power BI or similar tools strongly preferred
Added 2 hours ago
AG
Procurement Senior Manager
Alta Genetics
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Experience utilizing ERP, analytics, and reporting systems; JDE and Power BI experience are preferred.
Added 2 hours ago
Bilingual Senior Specialist, Software Engineering (D365 ERP)
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
…developed that will enable CMHC to achieve its mission. As an ERP Developer, you will be responsible for the design, development, customization and implementation of solutions. You will act…

ARxIUM INC

Technical Support Center Supervisor

Winnipeg, MB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Jan 5, 2027
Posting language: English
Posted: Oct 7, 2026

Original job description

Join the Future of Pharmacy Automation with ARxIUM!

Who We Are:
ARxIUM is a leader in pharmacy automation, offering innovative hardware and software solutions globally. With over 20 years of experience, we serve customers in North America, Europe, and Asia, and operate in Winnipeg, the Chicago area, and remotely across North America and Europe.

ARxIUM is proud to offer the successful candidate:

Medical, dental, and vision benefits or Health Spending Account
Company-paid life
RRSP/DPSP
Flexible work schedule and generous paid time off
Employee referral program
Competitive salary

Location: Winnipeg, MB (Hybrid)

Position Summary

Job Summary

The Supervisor, Technical Support Center leads the day-to-day operations of the Technical Support Center, ensuring timely resolution of customer issues and exceptional service delivery. This role supervises technical support staff, manages escalations, supports service level objectives, and drives team development and continuous improvement. The Supervisor works closely with Customer Care, Field Service, Engineering, Manufacturing, Supply Chain, and Quality teams to support customer success, strengthen technical capabilities, and maintain effective support processes and best practices.

Key Responsibilities

Supervise, coach, and develop Technical Support Representatives, establishing KPI and metrics to track the team performance.
Conduct regular one-on-one/product team meetings and performance reviews.
Monitor employee productivity, quality, attendance, and adherence to schedules.
Create development plans to improve technical and customer service skills.
Support recruitment, onboarding, and training of new team members.
Foster a positive, collaborative, and customer-focused culture.
Manage day-to-day help desk operations to ensure service levels are achieved.
Monitor queue volumes, staffing levels, and workload distribution.
Ensure proper case ownership and escalation management processes are followed.
Review and approve time-off requests while maintaining adequate coverage across all shifts.
Coordinate after-hours support and on-call activities as required.
Ensure customer issues are resolved professionally and efficiently.
Act as first escalation point for critical customer situations and notify management of escalations.
Communicate effectively with customers regarding high-priority incidents.
Review complex technical issues and provide guidance to team members.
Coordinate escalations between Tier 1, Tier 2, Tier 3, Engineering, and Field Service.
Ensure accurate documentation of troubleshooting activities and resolutions.
Identify recurring issues and recommend corrective actions.
Represents ARxIUM in a professional manner in front of customers and external vendors.
Conducts periodic status calls and meetings with customers and internal associates.

Key Skills

CRM experience (Dynamics 365 preferred)
Remote support and ticketing systems
Proficiency with Microsoft Office, Windows OS, and networking concepts
Experience with SQL, Oracle, and database platforms
Reporting tools such as Power BI and Report Builder
Strong leadership, coaching, and team-building skills
Excellent communication, organization, and problem-solving abilities
Ability to manage priorities, meet deadlines, and drive results
Customer-focused with a commitment to service excellence
Bilingual (English/French) is an asset

Education & Experience

Associate's or Bachelor's degree in IT, Engineering, Business, Healthcare Technology, or a related field preferred
3-5 years of technical support, help desk, or customer support experience
1-3 years of supervisory or leadership experience
Experience leading customer-facing technical support teams
Familiarity with CRM, ticketing, and knowledge management systems
Equivalent combination of education and experience will be considered

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing
Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus
75% or more time is spent looking directly at a computer
Associate is frequently required to stand, walk (or otherwise be mobile)
Ability to deal with stressful situations as they arise

WE would love to meet you!

ARxIUM

Apply About employer

More about this job

Responsibilities

The Supervisor leads the day-to-day operations of the Technical Support Center, ensuring timely resolution of customer issues and exceptional service delivery. They are responsible for supervising staff, managing escalations, and driving team development through performance metrics and coaching.

Requirements

Candidates should have 3-5 years of technical support experience and 1-3 years of leadership experience. An associate or bachelor degree in IT, Engineering, Business, or Healthcare Technology is preferred.

Skills

CRM
Dynamics 365
Remote support
Ticketing systems
Microsoft Office
Windows OS
Networking
SQL
Oracle
Database platforms
Power BI
Report Builder
Leadership
Coaching
Team-building
Problem-solving

Benefits

Medical insurance
Dental insurance
Vision insurance
Health spending account
Company-paid life insurance
RRSP/DPSP
Flexible work schedule
Paid time off
Employee referral program

Visa sponsorship

Not detected in the job text

Keywords

Pharmacy automation
Technical support
Help desk
CRM
Dynamics 365
SQL
Oracle
Power BI
Report Builder
Networking
Windows OS
Team leadership
Performance management
Escalation management
Customer success
Field service
Engineering
Manufacturing
Supply chain
Quality assurance
KPI
Troubleshooting
Healthcare technology
Service level objectives
On-call support

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