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Added 11 mins ago
SR
HVAC Technician - Level 1
Sunbelt Rentals, Inc.
Winnipeg, MB
- Full-time
Connect and test propane and natural gas systems in accordance with applicable codes and safety standards
Added 11 mins ago
AA
Software Verification Engineer ON
Aviya Aerospace Systems
Mississauga, ON
- Full-time
Aviya Aerospace Systems is a leader in engineering services and solutions for mission critical Aerospace and Defense applications. Aviya provides expertise in program management, systems,…
Added 11 mins ago
D
Senior Data Science Advisor
Desjardins
Toronto, ON · Mississauga, ON · Montreal, QC · Levis, QC · Calgary, AB
- Full-time
…leveraging statistical and actuarial expertise along with feature engineering techniques in connection with a broad range of complex predictive modelling…
Added 11 mins ago
CR
Refrigeration Journeyman - HVAC Specialist
CIMCO Refrigeration
Brandon, MB
- Full-time
CIMCO specializes in the engineering, design, manufacture, installation and service of complex thermal building solutions for industrial, process cooling and recreational refrigeration and…
Added 11 mins ago
N
Network Ops Control Centre Technician
Northwestel
Yellowknife, NT
- Full-time
Manages, controls, and maintains Northwestel network assets by monitoring surveillance systems, personnel movement, issues system clearances and planned releases following established…
Added 11 mins ago
B
Technical Specialist II
BMO
Toronto, ON · SCC
- Full-time
Proactively monitor systems using observability tools to identify and address performance and reliability improvements
Added 11 mins ago
A
Senior Machine Learning Engineer
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Toronto, ON · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
The role requires a strong engineering mindset, hands-on experience building production ML systems, and the ability to evaluate and integrate rapidly evolving AI technologies while…
Added 11 mins ago
Security Technician - SASKATOON AREA
Convergint Technologies Ltd
Regina, SK
Convergint is currently recruiting for a Security Systems Technician to join our team in Saskatoon, AB. As a Security Technician, you will be responsible for providing customer and…
Added 11 mins ago
QE
Sales Account Executive
QPS Evaluation Services Inc
Pointe-Claire, QC
- Full-time
Added 11 mins ago
LC
Accounting Clerk
Linamar Corporation
Guelph, ON
- Full-time
Linamar Corporation is a Canadian-founded global manufacturer, renowned for its advanced engineering and innovative product development across diverse industries and markets. Our journey…
Added 11 mins ago
LC
Manufacturing Technician
Linamar Corporation
Guelph, ON
- Full-time
…engineers and cross-functional teams to ensure manufacturing systems are running…
Added 11 mins ago
S
Senior Core Java Developer
Synechron
Toronto, ON
- Full-time
5+ years of hands-on software engineering of low-latency or real-time systems.
Added 25 mins ago
I
Software Architect (AWS/Azure) - Canada
Intelerad
Canada
- Full-time
Bachelor's degree in Engineering, Computer Science, or equivalent experience
Added 25 mins ago
PS
Firewall Administrator
PlanIT Search
Markham, ON
- $115,000 to $135,000 CAD / year
- Full-time
Work closely with infrastructure, systems, and application teams
Added 25 mins ago
AI
Full Stack Engineer
Apptoza Inc.
Toronto, ON
- Contract
Build Gen AI system frameworks, Prompt Engineering, including designing and refining prompts to optimize LLM outputs, implementing Gen AI systems into production.
Added 25 mins ago
HT
Assembly Technician (Contract)
Husky Technologies
Bolton, ON
- Full-time
…complete machines, Mechanical , hydraulic and /or Electrical systems, and related equipment, while maintaining established quality and workmanship…
Added 25 mins ago
AA
Software Verification Engineer
Aviya Aerospace Systems
Mississauga, ON
- $67,000 to $97,000 CAD / year
- Full-time
Aviya Aerospace Systems is a leader in engineering services and solutions for mission critical Aerospace and Defense applications. Aviya provides expertise in program management, systems,…
Added 25 mins ago
PS
Buyer – International Procurement
Paradox Security Systems
Saint-Eustache, QC
- Full-time
Paradox Security Systems is looking for an experienced Buyer to support procurement and supplier management, with a particular focus on the Chinese market.
Added 25 mins ago
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High Voltage Project Manager
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- Full-time
Post secondary degree or diploma in Electrical Engineering Technology
Added 25 mins ago
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IT Security Administrator
Saskatoon Police Service
Saskatoon, SK
- Full-time
Degree in Computer Science, Information Systems or recognized equivalent.
Added 25 mins ago
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Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Vancouver, BC
- Full-time
…resources such as operational and analytical databases, queue systems, BI tools, and data science technology. We hire the brightest minds from around the world to take on this challenge and…
Added 26 mins ago
Dev Ops Engineer (Student Position)
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Currently in your second-year or higher and pursuing a post-secondary degree or diploma in Computer Science, Software Engineering, Information Systems, or a related discipline
Added 26 mins ago
Civil Engineer
Mott MacDonald
Toronto, ON · Vancouver, BC · Calgary, AB
At Mott MacDonald, we trust our brilliant people to do brilliant things in engineering, management, and development services, supporting multisector project work in over 150 countries. As…
Added 26 mins ago
Forward Deployed Engineer, Application & Infrastructure - Technology Strategy & Transformation
EY
Toronto, ON
Diploma or degree in computer science, engineering, information systems, business technology, or a related field, or equivalent practical experience.
Added 26 mins ago
Forward Deployed Engineer, AI - Technology Strategy & Transformation
EY
Toronto, ON
Diploma or degree in computer science, engineering, information systems, data science, business technology, or a related field, or equivalent practical experience.

ARxIUM INC

Technical Support Center Supervisor

Winnipeg, MB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Jan 5, 2027
Posting language: English
Posted: Oct 7, 2026

Original job description

Join the Future of Pharmacy Automation with ARxIUM!

Who We Are:
ARxIUM is a leader in pharmacy automation, offering innovative hardware and software solutions globally. With over 20 years of experience, we serve customers in North America, Europe, and Asia, and operate in Winnipeg, the Chicago area, and remotely across North America and Europe.

ARxIUM is proud to offer the successful candidate:

Medical, dental, and vision benefits or Health Spending Account
Company-paid life
RRSP/DPSP
Flexible work schedule and generous paid time off
Employee referral program
Competitive salary

Location: Winnipeg, MB (Hybrid)

Position Summary

Job Summary

The Supervisor, Technical Support Center leads the day-to-day operations of the Technical Support Center, ensuring timely resolution of customer issues and exceptional service delivery. This role supervises technical support staff, manages escalations, supports service level objectives, and drives team development and continuous improvement. The Supervisor works closely with Customer Care, Field Service, Engineering, Manufacturing, Supply Chain, and Quality teams to support customer success, strengthen technical capabilities, and maintain effective support processes and best practices.

Key Responsibilities

Supervise, coach, and develop Technical Support Representatives, establishing KPI and metrics to track the team performance.
Conduct regular one-on-one/product team meetings and performance reviews.
Monitor employee productivity, quality, attendance, and adherence to schedules.
Create development plans to improve technical and customer service skills.
Support recruitment, onboarding, and training of new team members.
Foster a positive, collaborative, and customer-focused culture.
Manage day-to-day help desk operations to ensure service levels are achieved.
Monitor queue volumes, staffing levels, and workload distribution.
Ensure proper case ownership and escalation management processes are followed.
Review and approve time-off requests while maintaining adequate coverage across all shifts.
Coordinate after-hours support and on-call activities as required.
Ensure customer issues are resolved professionally and efficiently.
Act as first escalation point for critical customer situations and notify management of escalations.
Communicate effectively with customers regarding high-priority incidents.
Review complex technical issues and provide guidance to team members.
Coordinate escalations between Tier 1, Tier 2, Tier 3, Engineering, and Field Service.
Ensure accurate documentation of troubleshooting activities and resolutions.
Identify recurring issues and recommend corrective actions.
Represents ARxIUM in a professional manner in front of customers and external vendors.
Conducts periodic status calls and meetings with customers and internal associates.

Key Skills

CRM experience (Dynamics 365 preferred)
Remote support and ticketing systems
Proficiency with Microsoft Office, Windows OS, and networking concepts
Experience with SQL, Oracle, and database platforms
Reporting tools such as Power BI and Report Builder
Strong leadership, coaching, and team-building skills
Excellent communication, organization, and problem-solving abilities
Ability to manage priorities, meet deadlines, and drive results
Customer-focused with a commitment to service excellence
Bilingual (English/French) is an asset

Education & Experience

Associate's or Bachelor's degree in IT, Engineering, Business, Healthcare Technology, or a related field preferred
3-5 years of technical support, help desk, or customer support experience
1-3 years of supervisory or leadership experience
Experience leading customer-facing technical support teams
Familiarity with CRM, ticketing, and knowledge management systems
Equivalent combination of education and experience will be considered

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing
Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus
75% or more time is spent looking directly at a computer
Associate is frequently required to stand, walk (or otherwise be mobile)
Ability to deal with stressful situations as they arise

WE would love to meet you!

ARxIUM

Apply About employer

More about this job

Responsibilities

The Supervisor leads the day-to-day operations of the Technical Support Center, ensuring timely resolution of customer issues and exceptional service delivery. They are responsible for supervising staff, managing escalations, and driving team development through performance metrics and coaching.

Requirements

Candidates should have 3-5 years of technical support experience and 1-3 years of leadership experience. An associate or bachelor degree in IT, Engineering, Business, or Healthcare Technology is preferred.

Skills

CRM
Dynamics 365
Remote support
Ticketing systems
Microsoft Office
Windows OS
Networking
SQL
Oracle
Database platforms
Power BI
Report Builder
Leadership
Coaching
Team-building
Problem-solving

Benefits

Medical insurance
Dental insurance
Vision insurance
Health spending account
Company-paid life insurance
RRSP/DPSP
Flexible work schedule
Paid time off
Employee referral program

Visa sponsorship

Not detected in the job text

Keywords

Pharmacy automation
Technical support
Help desk
CRM
Dynamics 365
SQL
Oracle
Power BI
Report Builder
Networking
Windows OS
Team leadership
Performance management
Escalation management
Customer success
Field service
Engineering
Manufacturing
Supply chain
Quality assurance
KPI
Troubleshooting
Healthcare technology
Service level objectives
On-call support

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