Customer Specialist - Lambton Quay

ASB Advice Centres | Branch Banking

At ASB, our customers are at the heart of everything we do. Our Advice Centres are focused on creating positive, personalised banking experiences and helping our customers feel confident with their financial needs.

We have a great opportunity for a Customer Specialist to join our friendly team at our Lambton Quay Advice Centre in central Wellington.

Te tūranga | The role

As a Customer Specialist, you'll be one of the first people our customers connect with. You'll help with a wide range of everyday banking needs, take the time to understand what matters to each customer, and connect them with the right solutions and support.

You'll also help customers get the most out of our digital and self-service banking options, while supporting the smooth day-to-day running of the Advice Centre.

This is a full-time position working 40 hours per week, Monday to Friday.

Ō pūkenga | About you

You don't necessarily need banking experience to be successful in this role. What we're looking for is someone who genuinely enjoys working with people and delivering a great customer experience.

You'll Bring

• A natural ability to build rapport and connect with a wide range of people
• Confidence asking questions and understanding what customers need
• A willingness to learn and build your banking knowledge
• Comfort using technology and helping others with digital solutions
• A proactive, adaptable approach in a busy customer-facing environment
• A genuine passion for helping customers
  
  

If you have experience in customer service, retail, hospitality or another people-focused environment, we'd love to hear from you.

He aha tā mātou | What's in it for you?

Based in the heart of Wellington's CBD, our Lambton Quay Advice Centre gives you the opportunity to build your banking career while supporting a diverse range of customers in one of the city's busiest commercial areas.

At ASB, you'll be part of a supportive and inclusive environment where we're united as one team and working together to accelerate progress for all New Zealanders.

You'll Also Have Access To

• A competitive market salary
• A broad range of exclusive Staff Banking Benefits
• Health, Life and Income Protection Insurance
• Your Choice benefit
• Strong professional development and career opportunities
• A dynamic and diverse team environment
  
  

Me pēhea te tono | How to apply

If you're ready to take the next step in your customer service career and want to build your future with ASB, we'd love to hear from you.

Please see the attached Position Description for further information and apply online to register your interest.

The successful candidate will be required to complete pre-employment checks, which may include Police, Credit, AML and qualification verification checks, including checks in New Zealand and overseas where applicable.