Customer Success Manager

About Ascend

At Ascend, we provide software to nonprofits and foundations to help them fundraise through innovative lottery programs. Our clients include hospitals, branded non profits, humane societies, and others across North America. Ascend has raised more than $1.4B for non profit organizations to date.

We’re growing fast, and our Customer Success Managers are at the center of that growth. At Ascend, you’ll learn how to be a world-class Customer Success Manager - how to grow revenue, influence executives, and drive lasting impact.

The Role

At Ascend, Customer Success is a revenue engine. You’ll own a portfolio of clients and your job is to grow their lottery revenue - which grows ours. That means influencing, persuading, and guiding clients to make moves that drive results.

You’ll be measured on the growth of your accounts. To win here, you need to be revenue minded, intelligent, and relentless in creating opportunities.

What You’ll Be Doing

• Owning client relationships end-to-end: being the trusted partner who knows their goals, challenges, and opportunities for growth.
• Thinking like an owner: spot growth levers in each account and act on them. We’ll teach you how to do it.
• Creating strategies and plans to convince clients to invest more in lottery prizes, emails and marketing to drive revenue.
• Upselling clients to run more programming based on our products - payroll raffles, 50/50s, prize raffles, marketing add-ons.
• Running tight follow-ups, keeping opportunities moving even when faced with slow moving deals.

What We’re Looking For

• You’ve carried a number before: in sales development, sales, or revenue-focused CSM roles.
• You know how to influence decision makers and make the ROI case stick.
• You’re persistent - you follow up until it gets done.
• You think like an owner: you can quickly connect the dots between strategy and revenue.
• You like building relationships, but you also know relationships are built on results.

Why Join Us

• Attractive base salary and variable comp package tied directly to the revenue you grow - your upside is in your hands.
• High-impact work: you’ll be the difference between a client raising thousands vs. millions.
• A team that moves fast, thinks like owners, and cares about the mission.
• The chance to build your career in a startup-like environment with the stability of a market leader.
• A true career accelerator: at Ascend, you’ll learn how to be a world-class Customer Success Manager - how to grow revenue, influence executives, and drive lasting impact.
• Mission with meaning: most of our clients are hospital foundations. When you help them grow, you’re helping strengthen Canada’s public healthcare system and ensuring better care for all of our families across the country.
• Hybrid work environment: Three days a week in our beautiful office in Toronto’s Financial District.