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Added 13 mins ago
Senior Manager, Organic Growth
Mistplay
Toronto, ON
$120,000 to $165,000 CAD / year
Full-time
…including its incentive structure, mechanics, and viral loop. Partner with product and engineering to remove friction and drive a step-change in referred…
Added 14 mins ago
Store Associate
Sherwin-Williams
Squamish, BC
…to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the…
Added 14 mins ago
Windows Engineer II
TD
Toronto, ON
Full-time
Partner with Enterprise Protect team to develop security standards, frameworks, and hardening baselines appropriate for financial services environments
Added 14 mins ago
Audit Manager I, Compliance Audit Centre of Excellence (964)
TD
Toronto, ON
Full-time
…model and supporting the roll-out of the CoE strategy. You will partner with audit teams to provide guidance on compliance coverage and testing, and you will also take part in planned…
Added 14 mins ago
Workplace Ambassador
TD
Calgary, AB
Full-time
Partner with teams across the business to support day-to-day workplace needs
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Manager, Customer Experience Trainee
TD
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…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
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Senior Manager, Engineering
TD
Toronto, ON
Full-time
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Added 14 mins ago
Manager II, Salesforce Ambassador
TD
Toronto, ON
Full-time
…understanding of the requirements needed to deliver excellent client experiences in the HNW and Mass Affluent segments. This position will enhance your knowledge, expertise, and provide…
Added 14 mins ago
Customer Experience Associate
TD
Vancouver, BC
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…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 14 mins ago
Investment Specialist
CIBC
Charlottetown, PE · Summerside, PE · Truro, NS · Alberton, PE · Souris, PE · PE
Full-time
…enable their financial success. You’ll also facilitate new client relationships by participating in business development activities within the community of banking centres in which you will…
Added 29 mins ago
Account Manager, French Bilingual
Fiserv
Mississauga, ON
Full-time
At Fiserv, we partner with financial institutions and enterprises to deliver payments, processing, and financial technology solutions that drive client outcomes. You will support…
Added 29 mins ago
Managing Consultant, Project Manager (Environmental)
ERM
Whitehorse, YT · Vancouver, BC · Calgary, AB
$91,300 to $137,400 CAD / year
Full-time
…multistakeholder projects are delivered with precision, quality, strong client engagement and disciplined project management. Your work strengthens both the technical execution and the…
Added 43 mins ago
Senior Manager, Organic Growth
Mistplay
Toronto, ON
$120,000 to $165,000 CAD / year
Full-time
…including its incentive structure, mechanics, and viral loop. Partner with product and engineering to remove friction and drive a step-change in referred…
Added 43 mins ago
Senior Financial Analyst, Real Estate Finance
Nicola Wealth
Vancouver, BC
Full-time
…investment funds and their exceptional performance, our 98% client retention rate and our award-winning culture, combine to position us as a national leader in wealth management. Recognized…
Added 59 mins ago
Senior AI Engineer
The Citco Group Limited
Halifax, NS
Full-time
…document intelligence solutions that classify financial and client documents, extract structured information, and automate complex business processes. You will work directly with business…
Added 1 hour ago
Community Services Facilitator - Full Time
Calgary Humane Society
Calgary, AB
Full-time
The Community Services Facilitator plays a key role in ensuring a seamless and client-centered experience across the continuum of care - from intake and diversion, to foster placement, to…
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Sales Representative (Rogers & Fido)
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…partnered exclusively with Rogers since 2010. We are proud to be a partner with Rogers to provide the latest in wireless internet services to keep you connected to what matters most in your…
Added 1 hour ago
Victim Services Caseworker (Full Time - LTTT)
City of Chilliwack
Chilliwack, BC
Full-time
…scenes where crimes, serious accidents, death, or intimate partner violence have taken place and provides initial incident defusing, critical incident stabilization, liaises between…
Added 1 hour ago
Customer Experience Associate - Future Opportunities
TD
Ottawa, ON · Hawkesbury, ON · Orleans, ON · Rockland, ON
Part-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 1 hour ago
Customer Experience Associate
TD
Comox, BC
Part-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 1 hour ago
Customer Experience Associate
TD
Nanaimo, BC
Part-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 1 hour ago
Director, Financial Planning & Analysis - SLC Management
Sun Life
Toronto, ON · Sun Life Toronto One York
Full-time
…with a full spectrum of solutions for a growing institutional client base of more than 1400 organizations. Our history of organic and strategic growth reflects this commitment with over…
Added 1 hour ago
Director, Financial Planning & Analysis - SLC Management
SLC Management
Toronto, ON · Sun Life Toronto One York
Full-time
…with a full spectrum of solutions for a growing institutional client base of more than 1400 organizations. Our history of organic and strategic growth reflects this commitment with over…
Added 1 hour ago
Bilingual EY Educator
Bridgeway Family Centre
Mississauga, ON · Brampton, ON
$24.81 to $29 CAD / hour
Full-time
Use appropriate tracking system to record client attendance and resource use
Added 1 hour ago
Director, Financial Planning & Analysis - SLC Management
SLC Management
Toronto, ON
Full-time
…with a full spectrum of solutions for a growing institutional client base of more than 1400 organizations. Our history of organic and strategic growth reflects this commitment with over…

Ascend FS

Customer Success Manager

Toronto, ON, Canada

Job type: Full-time
Apply by: Mar 24, 2027
Posting language: English
Posted: Sep 25, 2026

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Original job description

About Ascend

At Ascend, we provide software to nonprofits and foundations to help them fundraise through innovative lottery programs. Our clients include hospitals, branded non profits, humane societies, and others across North America. Ascend has raised more than $1.4B for non profit organizations to date.

We’re growing fast, and our Customer Success Managers are at the center of that growth. At Ascend, you’ll learn how to be a world-class Customer Success Manager - how to grow revenue, influence executives, and drive lasting impact.

The Role

At Ascend, Customer Success is a revenue engine. You’ll own a portfolio of clients and your job is to grow their lottery revenue - which grows ours. That means influencing, persuading, and guiding clients to make moves that drive results.

You’ll be measured on the growth of your accounts. To win here, you need to be revenue minded, intelligent, and relentless in creating opportunities.

What You’ll Be Doing

Owning client relationships end-to-end: being the trusted partner who knows their goals, challenges, and opportunities for growth.
Thinking like an owner: spot growth levers in each account and act on them. We’ll teach you how to do it.
Creating strategies and plans to convince clients to invest more in lottery prizes, emails and marketing to drive revenue.
Upselling clients to run more programming based on our products - payroll raffles, 50/50s, prize raffles, marketing add-ons.
Running tight follow-ups, keeping opportunities moving even when faced with slow moving deals.

What We’re Looking For

You’ve carried a number before: in sales development, sales, or revenue-focused CSM roles.
You know how to influence decision makers and make the ROI case stick.
You’re persistent - you follow up until it gets done.
You think like an owner: you can quickly connect the dots between strategy and revenue.
You like building relationships, but you also know relationships are built on results.

Why Join Us

Attractive base salary and variable comp package tied directly to the revenue you grow - your upside is in your hands.
High-impact work: you’ll be the difference between a client raising thousands vs. millions.
A team that moves fast, thinks like owners, and cares about the mission.
The chance to build your career in a startup-like environment with the stability of a market leader.
A true career accelerator: at Ascend, you’ll learn how to be a world-class Customer Success Manager - how to grow revenue, influence executives, and drive lasting impact.
Mission with meaning: most of our clients are hospital foundations. When you help them grow, you’re helping strengthen Canada’s public healthcare system and ensuring better care for all of our families across the country.
Hybrid work environment: Three days a week in our beautiful office in Toronto’s Financial District.

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More about this job

Responsibilities

Own client relationships and account portfolios, identifying growth opportunities and developing strategies to increase clients’ lottery revenue. Persuade clients to invest in prizes, email and marketing initiatives, and additional Ascend programs, while maintaining consistent follow-up to advance opportunities.

Requirements

Candidates should have experience carrying revenue targets in sales development, sales, or a revenue-focused customer success role. They should be able to influence decision-makers, communicate the return on investment, persistently follow up, and connect strategy to revenue growth.

Skills

Customer Success
Account Management
Revenue Growth
Upselling
Sales
Executive Influence
ROI Communication
Strategic Planning
Opportunity Development
Persistence
Follow-Up
Fundraising
Marketing

Benefits

Variable Compensation
Hybrid Work Environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Revenue Growth
Account Portfolio
Client Relationships
Upselling
Sales Development
Sales
Revenue Targets
Decision-Maker Influence
Return On Investment
Lottery Programs
Payroll Raffles
50/50 Raffles
Prize Raffles
Marketing Add-Ons
Email Marketing
Fundraising
Nonprofits
Foundations
Hospitals
Account Growth
Strategic Planning
Opportunity Management
Client Retention

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