Program Specialist, Charitable Lotteries

Reports to: Senior Director, Program Management

Programs: Split the Pot Alberta, One Great Lottery and Unity Sweepstakes

Employment Type: Contract, 1 year (Full-time)

Location: Downtown Toronto, Financial District

Work Arrangement: Hybrid, 3 days in office

Join Ascend Fundraising Solutions’ fast-paced and rapidly growing Multi-Charity Lottery and Sweepstakes Division, where success means making a difference for hundreds of charities. In its first year alone, this division raised over $10M for more than 220 charities across Canada through our five charitable lottery and sweepstakes programs: Split the Pot Ontario, Split the Pot Alberta, Split the Pot British Columbia, One Great Lottery and Unity Sweepstakes.

You’ll thrive here if you like owning the details and moving fast. As a Program Specialist, your first priority will be ensuring the seamless execution and operations of our multi-charity lottery programs. You will also play a key role in supporting partner success by acting as a direct point of contact for charitable organizations, helping them maximize their fundraising outcomes. This role offers a unique opportunity to contribute to a mission-driven, impactful business line that directly benefits communities across Canada.

Key Responsibilities

Charity Partner Onboarding and Success

• Serve as the primary point of contact for onboarding new charity partners, ensuring a smooth setup process and a positive experience.
• Provide resources and support to help partners achieve fundraising success while minimizing their operational burdens.
• Maintain and update the Partner Hub with accurate and up-to-date resources to ensure partners have the tools they need.

Draw Operations and Compliance

• Run draw-day work: check jackpot and early-bird results, publish winning numbers on the program sites, and track unclaimed prizes and claim deadlines.
• Prepare and track licence applications, amendments and post-draw reporting with the AGLC and LGCA.
• Keep the Rules of Play and Terms & Conditions current for each program.

Winner and Prize Fulfillment

• Contact winners to inform them of their winnings.
• Manage the winner process, including prize fulfillment logistics, and liaise with charities when winners have supported their organizations.
• Collaborate with the marketing team to gather winner photos and testimonials for promotional campaigns.
• Verify prize release documents and approve winner eligibility for cheque release.

Operational and Project Support

• Oversee the progression of day-to-day tasks for client accounts and ensure on-time delivery within established timelines.
• Fulfill project management responsibilities as defined by the Senior Director, Program Management, ensuring project objectives and deadlines are met.
• Use Notion effectively to manage tasks, projects and workflows, ensuring timely completion.
• Coordinate client meetings as required.

Finance and Reporting Support

• Assist with internal and external reporting.
• Support the Senior Director, Program Management with the monthly program reconciliation and partner disbursement processes.

Qualifications and Skills

• Education: Bachelor’s degree in business administration, communications or a related field is preferred.
• Experience: 1–3 years in program coordination, operations or related roles; experience in the non-profit or lottery sectors is a plus.
• Technical Proficiency: Familiarity with tools such as Notion, Shopify, Microsoft 365, Excel and AI tools (e.g., Claude, ChatGPT) is valued.
• Communication: Exceptional written and verbal communication skills for partner management and winner communications.
• Organization: Strong organizational skills with the ability to prioritize and manage multiple tasks against hard deadlines.
• Attention to Detail: Accuracy in operational and regulatory work, where precision is critical.
• Problem-Solving: Proactive problem-solving and adaptability in a fast-paced environment.

What We Offer

• Mission-Driven Impact: Be part of a company that focuses on doing good for charities, furthering important causes and making a difference in communities across Canada.
• Growth-Oriented Culture: Thrive in a team that values innovation, professional development and success.
• Hybrid Work Environment: Three days a week in office and the rest remote, balancing flexibility and collaboration.
• Competitive Compensation: Salary range of $65,000–$80,000.
• Unlimited Vacation: Take the time you need to rest and recharge.
• Benefits Package: Comprehensive health coverage.

Hiring Process

• Please submit your application by November 23, 2026.
• We may use artificial intelligence (AI) tools to screen, assess or select applicants.
• Ascend FS is committed to diversity, equity, and inclusion. We encourage applications from all qualified candidates, including those with lived experiences related to the populations we serve. We are committed to ensuring accessibility for persons with disabilities by identifying, removing and preventing barriers to promote the rights of all persons and to build and create an inclusive and accessible working environment, in accordance with the provisions of the Ontario Human Rights Code (the “Code”) and the Accessibility for Ontarians with Disabilities Act, 2005 (the “AODA”).