Dispatcher

Company Description

Ascent Transport Ltd. is a Canadian-based provider of oilfield transportation (mainly frac sand), serving a broad range of industrial and commercial clients. The company is recognized for its reliable, efficient, and safety-focused services and continues to expand beyond its home market. Built on a foundation of excellence and innovation, Ascent Transport emphasizes high service standards and strong operational performance. Team members join a growing organization that values professionalism, accountability, and continuous improvement.

Role Description

This is a full-time, on-site Dispatcher role based in the Greater Edmonton Metropolitan Area. The Dispatcher is responsible for coordinating daily transport, including scheduling drivers and equipment, assigning routes, and monitoring job progress. The role involves communicating with drivers, mechanics, and clients to confirm job details, resolve issues, and ensure timely, safe, and efficient service.

The Dispatcher will maintain accurate records, update dispatch and tracking systems, and support compliance with company policies, safety standards, and applicable regulations. This position also requires collaborating with operations and management to optimize resource utilization and respond to changing customer needs or unexpected operational challenges.

Qualifications

• Experience in dispatching, logistics coordination, or transportation operations, preferably in trucking or related industries.
• Strong communication and customer service skills to interact effectively with drivers, internal teams, and clients.
• Solid organizational and time-management abilities, with capacity to handle multiple tasks and changing priorities.
• Comfort with dispatch software, GPS tracking systems, and basic computer applications (e.g., email, spreadsheets).
• Knowledge of transportation regulations, safety standards, and best practices for fleet and equipment operations is an asset.
• Problem-solving skills and sound judgment to address scheduling conflicts, delays, and operational issues in real time.
• Ability to work on-site in the Greater Edmonton Metropolitan Area and collaborate in a fast-paced, team-oriented environment.
• Previous experience in the Canadian transportation sector and familiarity with regional routes and conditions are beneficial.
• High school diploma or equivalent required; additional training or certifications in logistics, transportation, or operations are an advantage.