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Added 6 mins ago
A
Senior Software Developer, Cloud and Platform
Archipelago
Victoria, BC
- Full-time
This is a hands-on individual contributor role reporting to our Technical Manager, Platform. You will help evolve the cloud architecture behind our FishVue connected products, building…
Added 6 mins ago
TS
Customer Marketing Manager - Broad-based GTM
TMA Systems
Canada
- Full-time
We’re looking for a Customer Marketing Manager to own and scale communications across a diverse customer base spanning multiple products and ICPs that target broad-based markets such as…
Added 7 mins ago
S
Lead Business Consultant, Investment Operations
SimCorp
Toronto, ON
- Full-time
At its foundation, SimCorp is guided by our values - caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development,…
Added 7 mins ago
GC
Full-time Housekeeping Supervisor
Great Canadian Entertainment
Toronto, ON
- Full-time
Under the general direction of the Manager, Facilities, this position is responsible for monitoring the day-to-day activities of the housekeeping operations, provides input on performance…
Added 7 mins ago
Corporate Store Key Holder
Bulk Barn
Mississauga, ON
…retailer with close to 300 stores and growing! The key to our success is progressive thinking, detailed/ methodical planning and flawless execution by passionate people across our…
Added 7 mins ago
Store Manager, Bedford
Fisherman's Market International Inc.
Halifax, NS
…Nova Scotia has to offer. We are looking for an experienced, customer-focused Store Manager to lead our established Bedford…
Added 7 mins ago
C
Food Services Manager
Chartwell
Surrey, BC
- Full-time
Are you passionate about creating exceptional dining experiences for seniors? As a Food Service Manager at Chartwell, you will lead a dedicated team to deliver high-quality meals and…
Added 7 mins ago
T
Senior Manager, Digital Strategy & Transformation
TD
Toronto, ON
- Full-time
Act as a strategic partner to the Head of Digital and leadership team, bringing external market, competitive, customer, technology, and enterprise insights to identify future capability…
Added 7 mins ago
T
Business Application Specialist
TD
Toronto, ON
- Full-time
…Lead is required to provide end-to-end ownership of support operations, service management, escalation handling, and continuous service improvement, ensuring a consistent and high-quality…
Added 7 mins ago
T
Manager Tech Delivery / Partner Mgmt
TD
Toronto, ON
- Full-time
As Rahona platform continues to grow, the Manager Tech Delivery / Partner Mgmt is required to provide end-to-end ownership of Consumption business operations support, service management,…
Added 7 mins ago
First Cook
Algonquin Students' Association
Ottawa, ON
The First Cook, under the direction of the Manager, Back of House will facilitate excellent food and beverage service. They will lead by example and specialize in preparing raw ingredients…
Added 7 mins ago
CO
Development Coordinator, Events & Stewardship
Canadian Opera Company
Toronto, ON
- Full-time
Oversee day-of event operations, acting as key point of contact and monitoring event execution to ensure a high-quality guest experience
Added 22 mins ago
S
Senior Data Engineer
Scene+
Toronto, ON
- Full-time
Reporting to the Senior Manager, Data Engineering and Data Governance, we are looking for a Senior Data Engineer who will play a pivotal role in shaping the next generation of Scene+’s data…
Added 37 mins ago
BB
Part-Time Morning Merchandiser
Bloomstar Bouquet
St. John's, NL
- Part-time
- Temporary
The Merchandiser contributes to the success of Bloomstar by providing exceptional customer service at partner stores. This includes merchandising products, freshness rotation; display set…
Added 37 mins ago
Manager, Privacy Advisory Services - Global Compliance
Scotiabank
Toronto, ON
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge;
Added 37 mins ago
Senior Manager, Conduct & Ethics Insights & Reporting - Global Compliance
Scotiabank
Toronto, ON
Contributes to the overall success of the Enterprise Conduct and Ethics, Global Compliance & AML team by being accountable for specific individual goals, plans, initiatives are executed /…
Added 37 mins ago
D
Technical Success Manager- French Speaking
Darktrace
ON · NB · NS · CAN - Ontario (Home Office)
- Full-time
The Technical Success Manager (TSM) is a high-impact customer-facing role for someone who enjoys combining technical depth, customer advocacy, and commercial awareness to help customers get…
Added 1 hour ago
TH
Marketing Cloud (Agentforce Marketing) Specialist, Askuity division
The Home Depot
Toronto, ON
- Full-time
Partner with the Salesforce Service Cloud team to ensure customer data is properly connected, managed, and segmented across systems.
Added 1 hour ago
TH
Manager / Senior Manager, Finance, Contractor Services & Pro
The Home Depot
Canada
- Full-time
The Manager/Senior Manager, Finance is a strategic finance leader responsible for providing financial leadership, insight, and decision support to the Contractor Services and Pro…
Added 1 hour ago
TH
Assistant Store Manager- Saanich Store
The Home Depot
Saanich, BC
- Full-time
…their project needs quickly and fully. They work with the Store Manager to develop strategies and objectives to drive sales and profitability. They provide leadership to Associates so that…
Added 1 hour ago
TH
SR MANAGER MERCHANDISING PRODUCT MANAGEMENT CAN
The Home Depot
Canada
- Full-time
In this role, the Senior Manager, Merchandising Product Management helps shape the long-term direction for merchandising products while overseeing the execution of the product roadmap.…
Added 1 hour ago
IF
Manager, Exclusive Services
iA Financial Group
Toronto, ON · Montreal, QC · Quebec, QC · Vancouver, BC
- Full-time
As a Manager, Exclusive Services, you will play a key role in delivering proactive and personalized service to our clients and sales force. You will act as a facilitator between…
Added 1 hour ago
IF
Assistant Branch Manager
iA Financial Group
Toronto, ON
- Full-time
Reporting to the Regional Manager, the Assistant Branch Manager is responsible for supporting the Branch Managers and providing operational and administrative support and assisting the…
Added 1 hour ago
CA
Leasing Agent
Centurion Asset Management Inc.
Calgary, AB
- Full-time
Our mission is to be sought after as a leading-edge, reputable, multi-disciplinary alternative asset manager; to capitalize on opportunities in new and interesting investment strategies…
Added 2 hours ago
IF
Gestionnaire principal de la location/Senior Manager Rental
Impact Fulfillment Services
Montreal, QC
- Full-time
…exécution des ventes, responsabilités financières, leadership, opérations et gestion de flotte, fidélisation et développement de la clientèle, ainsi que communication. Ce poste relève…

Ashby

Implementation Consultant - Americas

Canada

Compensation Range: $90K - $129K · Full-time

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Job details

Pay: Compensation Range: $90K - $129K
Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Hi! I’m Morgan, the Manager of Strategic Implementations here at Ashby. Our customers are at the center of everything we do, and that’s especially true during implementation. We take pride in being responsive, collaborative partners who focus not just on delivery, but on thoughtful execution.

I’m thrilled to be expanding our implementation motion by hiring an Implementation Consultant. As part of our growing Professional Services team within Ashby’s Customer Success organization, you’ll play a critical part in helping customers bridge the gap between potential and actual value.

About This Role

As our Implementation Consultant, you will own execution of the technical configuration for a defined set of new Ashby customers. During these implementations, you will partner closely with an Implementation Specialist to confirm customer requirements before leading the tailored configuration of native platform functionality. As initial configuration concludes, you will define and carry out a testing plan ahead of go-live. You will also document final configuration choices made to ensure visibility and allow for ongoing optimization post-launch.

As we scale, we’re investing in more specialized implementation roles to ensure customers get to value quickly. This role is ideal for someone earlier in their implementation or customer-facing career who is excited to learn, grow, and develop deep expertise in a complex product. You’ll work with increasing independence over time with support from more senior Implementation Specialists and cross-functional partners. This role is designed as a pathway into the more senior Implementation Specialist role over time.

Role Requirements

Complex SaaS Implementation & Project Management: You have deep experience contributing to or owning implementation projects for complex SaaS products (actioning a defined project plan, communicating and aligning with stakeholders on progress, and ultimately delivering results in accordance with the agreed upon expectations). You feel comfortable independently owning your domain, as well as keeping customers accountable to theirs. You work effectively in a remote-first setting, with the ability to travel as needed (<5%) for strategic customer engagements.

Customer Centricity: You are adept at understanding enterprise customer needs and tailoring implementation configurations to meet their specific requirements. You build strong customer relationships by maintaining high levels of engagement and communication. You serve as the customer’s proactive guide and advocate related to technical configuration, balancing empathy and practicality throughout the implementation. Bonus points if you have prior familiarity with Talent Acquisition teams and processes.

Technical Proficiency: You have a solid understanding of a complex product (ideally Ashby) and its technical intricacies. You are technically curious and creative.

Critical Thinking & Solutions Orientation: You proactively address thematic customer opportunities and improve our processes accordingly. You don’t rely on ‘I’ve seen this done,’ but instead think critically to solve problems. You anticipate how configuration decisions might impact customer goals, ask questions to validate options, and pair your recommendations with risk mitigation tactics.

Best Practices & Recommendations: You take pride in advising customers on best practices specific to their usage of software to ensure optimal value.

Change Management: You are experienced in navigating change management processes and helping customers adapt to new systems and a refreshed approach.

Cross-functional Collaboration and Communication: You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress. You proactively communicate progress and risks with internal and external stakeholders.

You Could Be a Great Fit If

🙋You strike the balance between collaborative teamwork with a strong ability to execute independently on a defined plan.
📣 You demonstrate clear communication. You ask clarifying questions with precision and can distill complex concepts into simple themes.
🎧 You are a great listener. You read between the lines of what customers share in order to identify core concepts, which allows you to surface the right tailored recommendations. You see your role as the voice of the customer to internal stakeholders so we can ensure that our offerings continue to evolve in accordance with customer needs.
📈 You are a problem solver. You thrive at solving complex challenges with innovative, scalable solutions.
⚡️You know process matters. You are eager to improve processes and workflows to enhance efficiency and efficacy.
🔍 Your peers describe you as detail-oriented and technically proficient. You take pride in internal operations.
📊 You are data-driven. You use metrics and analytics to inform decisions and measure success.
🌍 You are adaptable. You can navigate changes in a fast-paced, evolving environment.
🧑‍🏫 You are eager to make an impact and grow. You understand the critical role you play in a customer’s success, and seize opportunities to expand your impact for customers and the team.

You Might Not Be a Great Fit If

You are uninterested in customer-facing work that blends technical, operational, and interpersonal skills.
You are uncomfortable learning a complex product and adapting as it evolves.
You prefer roles that are purely strategic without hands-on execution.

Our Philosophy

Here are a few key points that should give you a sense of what it’s like to work with us:

We invest heavily in building best-in-class products, believing that great products make customer success easier and more meaningful.
We value deep expertise and thoughtful problem-solving in every customer interaction.
We believe small, highly capable teams outperform large teams - and we hire, support, and compensate accordingly.
We value ownership, principled thinking, and clear communication, regardless of tenure or level.

The Interview

At Ashby, Our Team And Interview Process Want To Help You Show Your Best Self. Our Interview Process Is Structured To Get To Know You And Your Career As Well As Empower You With Insight Into Our Key Focus Areas. Here Is The Process In Its Entirety

30 min - Recruiter Screen with Talent Team
45 min - Interview with Manager of Strategic Implementations (Hiring Manager)
Take Home Exercise
30 min - Take Home Deep Dive Interview with 2 Strategic Implementation Specialists
Final Round:

30 min - Cross-functional collaboration with Head of Professional Services
30 min - Product Complexity with VP of Customer Success
10 min - Closing Questions with Hiring Manager

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

Compensation Range: $90K - $129K

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More about this job

Responsibilities

Own technical configuration for a defined group of new customers, partnering with Implementation Specialists to confirm requirements and tailor the platform. Plan and conduct pre-launch testing, document configuration decisions, and guide customers toward successful adoption and ongoing optimization.

Requirements

The role calls for experience contributing to or owning complex SaaS implementations, managing project plans, and communicating effectively with enterprise customers and internal stakeholders. Candidates should be technically curious, customer-focused, comfortable with change management and hands-on execution, and able to solve problems and recommend practical best practices.

Skills

SaaS Implementation
Project Management
Technical Configuration
Requirements Gathering
Testing Planning
Change Management
Stakeholder Communication
Cross-Functional Collaboration
Critical Thinking
Problem Solving
Process Improvement
Data-Driven Decision-Making
Talent Acquisition

Visa sponsorship

Not detected in the job text

Hiring contact

Morgan

Keywords

SaaS
Ashby
Professional Services
Customer Success
Implementation
Technical Configuration
Project Management
Enterprise Customers
Requirements Gathering
Testing Plans
Go-Live
Configuration Documentation
Change Management
Talent Acquisition
Best Practices
Stakeholder Management
Cross-Functional Collaboration
Process Improvement
Customer Advocacy
Metrics and Analytics

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