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Added 2 mins ago
AG
Media Solutions Specialist
Adelphi Group
Toronto, ON
- Full-time
…teams, Initiative finance team and client’s Finance & Marketing Operations team. They will be regarded as the subject matter expert in the overall data entry, maintenance and accuracy of…
Added 2 mins ago
AG
Project Manager
Adelphi Group
Toronto, ON
- Full-time
MRM//McCann is seeking a Project Manager. This role requires the ability to work independently, manage client and partner relationships, as well as taking direction from other team members…
Added 2 mins ago
Simulation Technician
Health Sciences North
Sudbury, ON
Provide technical support for simulation operations, including the maintenance and repair of computerized manikins and task trainers, as well as the planning, execution, and evaluation of…
Added 2 mins ago
Simulation Technician
Health Sciences North
Sudbury, ON
Provide technical support for simulation operations, including the maintenance and repair of computerized manikins and task trainers, as well as the planning, execution, and evaluation of…
Added 2 mins ago
AG
Revenue Operations Analyst
Adelphi Group
Toronto, ON
- Full-time
We are looking for a Revenue Operations Analyst to support the day-to-day operations of our revenue organization. This role will improve Salesforce data quality, maintain accurate…
Added 2 mins ago
AG
Demand Generation Marketing Manager
Adelphi Group
Toronto, ON
- Full-time
We're looking for a Demand Generation Marketing Manager to join our team. This role sits within our demand generation function and is responsible for executing B2B marketing programs that…
Added 2 mins ago
UO
Intermediate Specialist, Finance
University of Ottawa
Ottawa, ON · Social Sciences Building
- Full-time
Financial Operations: Oversees the financial administration of operational funds, specialized funds and revenue-generating activities within the faculty. Monitors revenues, expenditures,…
Added 2 mins ago
C
Talent Service Officer, Talent Services - Permanent Full-Time (1.0)
CHEO
Ottawa, ON
- Full-time
Reporting into the Manager, Talent Acquisition & Operations, the Talent Services Officer is a generalist role within the Human resources department that performs duties relating to the…
Added 5 mins ago
Bilingual Manager, Translation Services
Municipal and Northern Relations
Winnipeg, MB
Francophone Affairs Secretariat is seeking to fill the Bilingual Manager, Translation Services position.
Added 8 mins ago
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store manager - retail
FasGas-Whitecourt
Whitecourt, AB
- From $41.35 CAD / hour
- Full-time
- On-site
Added 9 mins ago
FG
store manager - retail
Fas Gas Plus - Hinton
Hinton, AB
- From $41.35 CAD / hour
- Full-time
- On-site
Added 9 mins ago
FG
store manager - retail
Fas Gas - Edson
Edson, AB
- From $41.35 CAD / hour
- Full-time
- On-site
Added 17 mins ago
Senior Technology Auditor
Rogers Communications
Brampton, ON
…cybersecurity, artificial intelligence (AI), data management, IT operations, and business process…
Added 17 mins ago
通
Key Account Manager - Grocery
通用磨坊股份有限公司
Mississauga, ON · Toronto, ON
- Full-time
As Key Account Manager, you’ll help lead Pet’s Canadian grocery business, with primary responsibility for the Loblaws relationship and additional responsibility for Metro banners. You’ll…
Added 28 mins ago
M
Gestionnaire, Approvisionnement stratégique / Manager, Strategic Procurement
Marconi
Montreal, QC
- Full-time
Relevant du Directeur des opérations, le Gestionnaire, Approvisionnement stratégique est responsable de l'élaboration et de la mise en œuvre des stratégies d'approvisionnement, d'achats, de…
Added 28 mins ago
AH
Integrated Commercial Marketing Coordinator
Argonauts Holdings Limited Partnership
Toronto, ON · Scotiabank Arena
- Full-time
Working under the Integrated Commercial Marketing Manager, you will support campaigns and programs across marketing, ticketing, retail, partnerships, audience development and fan…
Added 28 mins ago
PM
District Manager (East Canada)
POP MART
Toronto, ON
- Full-time
Oversee ROBO Shop operations within the assigned territory, including hiring and developing ROBO Operators, maximizing uptime, maintaining operational standards, and driving sales…
Added 28 mins ago
PS
Senior Estimator
Primoris Services Corporation
Acheson, AB · Edmonton, AB · PSC Canada Corporate Office
- Full-time
The role reports to the Estimating Manager and leads capital cost estimates on its own, from bid kickoff through executive approval. Lump sum, unit rate, reimbursable, force account, EPC…
Added 28 mins ago
PS
Construction Manager - SAGD
Primoris Services Corporation
Acheson, AB · Calgary, AB · Edmonton, AB · Fort McMurray, AB · PSC Canada Corporate Office
- Full-time
The SAGD Construction Manager owns site-wide construction delivery of SAGD Above Ground Pipelines, Central processing facilities and well pads - setting the execution plan, resourcing, and…
Added 28 mins ago
PS
Superintendent - SAGD
Primoris Services Corporation
Acheson, AB · Calgary, AB · Edmonton, AB · Fort McMurray, AB · PSC Canada Corporate Office
- Full-time
…execution plan, schedule and budget set by the Construction Manager, in accordance with company and client policies, procedures, codes, goals and objectives. The SAGD Superintendent reports…
Added 28 mins ago
UM
Quality Technician Senior
Ultra Maritime
Dartmouth, NS
- Full-time
…unbeatable warfighting edge. From surface vessels to sub-surface operations and unmanned platforms, we are revolutionizing the way naval missions are…
Added 28 mins ago
UM
Program Accountant
Ultra Maritime
Dartmouth, NS
- Full-time
…unbeatable warfighting edge. From surface vessels to sub-surface operations and unmanned platforms, we are revolutionizing the way naval missions are…
Added 28 mins ago
UM
Senior Electrical Engineer
Ultra Maritime
Dartmouth, NS
- Full-time
…unbeatable warfighting edge. From surface vessels to sub-surface operations and unmanned platforms, we are revolutionizing the way naval missions are…
Added 28 mins ago
UM
Project Engineer Senior I
Ultra Maritime
Dartmouth, NS
- Full-time
…unbeatable warfighting edge. From surface vessels to sub-surface operations and unmanned platforms, we are revolutionizing the way naval missions are…
Added 28 mins ago
UM
Senior Manager, Test Engineering
Ultra Maritime
Dartmouth, NS
- Full-time
…unbeatable warfighting edge. From surface vessels to sub-surface operations and unmanned platforms, we are revolutionizing the way naval missions are…

Ashby

Implementation Consultant - Americas

Canada

Compensation Range: $90K - $129K · Full-time

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Job details

Pay: Compensation Range: $90K - $129K
Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Hi! I’m Morgan, the Manager of Strategic Implementations here at Ashby. Our customers are at the center of everything we do, and that’s especially true during implementation. We take pride in being responsive, collaborative partners who focus not just on delivery, but on thoughtful execution.

I’m thrilled to be expanding our implementation motion by hiring an Implementation Consultant. As part of our growing Professional Services team within Ashby’s Customer Success organization, you’ll play a critical part in helping customers bridge the gap between potential and actual value.

About This Role

As our Implementation Consultant, you will own execution of the technical configuration for a defined set of new Ashby customers. During these implementations, you will partner closely with an Implementation Specialist to confirm customer requirements before leading the tailored configuration of native platform functionality. As initial configuration concludes, you will define and carry out a testing plan ahead of go-live. You will also document final configuration choices made to ensure visibility and allow for ongoing optimization post-launch.

As we scale, we’re investing in more specialized implementation roles to ensure customers get to value quickly. This role is ideal for someone earlier in their implementation or customer-facing career who is excited to learn, grow, and develop deep expertise in a complex product. You’ll work with increasing independence over time with support from more senior Implementation Specialists and cross-functional partners. This role is designed as a pathway into the more senior Implementation Specialist role over time.

Role Requirements

Complex SaaS Implementation & Project Management: You have deep experience contributing to or owning implementation projects for complex SaaS products (actioning a defined project plan, communicating and aligning with stakeholders on progress, and ultimately delivering results in accordance with the agreed upon expectations). You feel comfortable independently owning your domain, as well as keeping customers accountable to theirs. You work effectively in a remote-first setting, with the ability to travel as needed (<5%) for strategic customer engagements.

Customer Centricity: You are adept at understanding enterprise customer needs and tailoring implementation configurations to meet their specific requirements. You build strong customer relationships by maintaining high levels of engagement and communication. You serve as the customer’s proactive guide and advocate related to technical configuration, balancing empathy and practicality throughout the implementation. Bonus points if you have prior familiarity with Talent Acquisition teams and processes.

Technical Proficiency: You have a solid understanding of a complex product (ideally Ashby) and its technical intricacies. You are technically curious and creative.

Critical Thinking & Solutions Orientation: You proactively address thematic customer opportunities and improve our processes accordingly. You don’t rely on ‘I’ve seen this done,’ but instead think critically to solve problems. You anticipate how configuration decisions might impact customer goals, ask questions to validate options, and pair your recommendations with risk mitigation tactics.

Best Practices & Recommendations: You take pride in advising customers on best practices specific to their usage of software to ensure optimal value.

Change Management: You are experienced in navigating change management processes and helping customers adapt to new systems and a refreshed approach.

Cross-functional Collaboration and Communication: You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress. You proactively communicate progress and risks with internal and external stakeholders.

You Could Be a Great Fit If

🙋You strike the balance between collaborative teamwork with a strong ability to execute independently on a defined plan.
📣 You demonstrate clear communication. You ask clarifying questions with precision and can distill complex concepts into simple themes.
🎧 You are a great listener. You read between the lines of what customers share in order to identify core concepts, which allows you to surface the right tailored recommendations. You see your role as the voice of the customer to internal stakeholders so we can ensure that our offerings continue to evolve in accordance with customer needs.
📈 You are a problem solver. You thrive at solving complex challenges with innovative, scalable solutions.
⚡️You know process matters. You are eager to improve processes and workflows to enhance efficiency and efficacy.
🔍 Your peers describe you as detail-oriented and technically proficient. You take pride in internal operations.
📊 You are data-driven. You use metrics and analytics to inform decisions and measure success.
🌍 You are adaptable. You can navigate changes in a fast-paced, evolving environment.
🧑‍🏫 You are eager to make an impact and grow. You understand the critical role you play in a customer’s success, and seize opportunities to expand your impact for customers and the team.

You Might Not Be a Great Fit If

You are uninterested in customer-facing work that blends technical, operational, and interpersonal skills.
You are uncomfortable learning a complex product and adapting as it evolves.
You prefer roles that are purely strategic without hands-on execution.

Our Philosophy

Here are a few key points that should give you a sense of what it’s like to work with us:

We invest heavily in building best-in-class products, believing that great products make customer success easier and more meaningful.
We value deep expertise and thoughtful problem-solving in every customer interaction.
We believe small, highly capable teams outperform large teams - and we hire, support, and compensate accordingly.
We value ownership, principled thinking, and clear communication, regardless of tenure or level.

The Interview

At Ashby, Our Team And Interview Process Want To Help You Show Your Best Self. Our Interview Process Is Structured To Get To Know You And Your Career As Well As Empower You With Insight Into Our Key Focus Areas. Here Is The Process In Its Entirety

30 min - Recruiter Screen with Talent Team
45 min - Interview with Manager of Strategic Implementations (Hiring Manager)
Take Home Exercise
30 min - Take Home Deep Dive Interview with 2 Strategic Implementation Specialists
Final Round:

30 min - Cross-functional collaboration with Head of Professional Services
30 min - Product Complexity with VP of Customer Success
10 min - Closing Questions with Hiring Manager

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

Compensation Range: $90K - $129K

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More about this job

Responsibilities

Own technical configuration for a defined group of new customers, partnering with Implementation Specialists to confirm requirements and tailor the platform. Plan and conduct pre-launch testing, document configuration decisions, and guide customers toward successful adoption and ongoing optimization.

Requirements

The role calls for experience contributing to or owning complex SaaS implementations, managing project plans, and communicating effectively with enterprise customers and internal stakeholders. Candidates should be technically curious, customer-focused, comfortable with change management and hands-on execution, and able to solve problems and recommend practical best practices.

Skills

SaaS Implementation
Project Management
Technical Configuration
Requirements Gathering
Testing Planning
Change Management
Stakeholder Communication
Cross-Functional Collaboration
Critical Thinking
Problem Solving
Process Improvement
Data-Driven Decision-Making
Talent Acquisition

Visa sponsorship

Not detected in the job text

Hiring contact

Morgan

Keywords

SaaS
Ashby
Professional Services
Customer Success
Implementation
Technical Configuration
Project Management
Enterprise Customers
Requirements Gathering
Testing Plans
Go-Live
Configuration Documentation
Change Management
Talent Acquisition
Best Practices
Stakeholder Management
Cross-Functional Collaboration
Process Improvement
Customer Advocacy
Metrics and Analytics

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