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Added 19 mins ago
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Clinical Research Coordinator – Ethics & Regulatory Affairs
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…of the CVIS Research Director and the CVIS Clinical Research Manager, the incumbent will be directly involved in several PI-Initiated and industry clinical trials and research studies,…
Added 19 mins ago
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Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 19 mins ago
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Tremplin Program Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…experiential learning opportunities. Reporting to the Tremplin Manager and the Principal Investigator, the Coordinator will contribute to the coordination, facilitation, evaluation, and…
Added 19 mins ago
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Clerical Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…in-depth analysis of documents in English related to a research…
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Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
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MRI Technologist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Work under the supervision of the CMR supervisor and Project manager.
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Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Research Institute of the MUHC is seeking an interim Project Manager to join the Capture and Optimization of Research Data (CORD) platform of the Centre for Outcomes Research and…
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Animal Resources Division Manager – Montreal General Hospital Site
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Added 48 mins ago
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Trade Compliance Program Manager
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Bolton, ON
- Full-time
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Added 48 mins ago
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Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 48 mins ago
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IT Internal Auditor
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Bolton, ON
- Full-time
Supporting Senior Manager, IT Audit and other auditors in the development and execution of audit plans, operational reviews and project engagements.
Added 49 mins ago
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Clinical Manager, Student Health and Wellness
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Ottawa, ON · Minto Sports Complex
- Full-time
The Clinical Manager is responsible for ensuring the effective and efficient delivery of healthcare services to students. This position is responsible for overseeing the clinical…
Added 49 mins ago
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Annual Giving Officer, Volunteer Programs
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Mont-Royal, QC · Les Cours Mont Royal
- Full-time
Under the supervision of the Manager, Volunteer Programs, Annual Giving Officer, Volunteer Programs focuses on soliciting and increasing donations from volunteer members of giving circles…
Added 1 hour ago
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Civil Engineer - Design and Project Management, Urban Infrastructure, Greater Montreal Area
JobsMedia.io
Montreal, QC
- Full-time
Reporting to the Service Director, the successful candidate will act as the lead designer and project manager for urban infrastructure projects.
Added 1 hour ago
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Software Development Manager, Platform Engineering
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Montreal, QC
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Software Engineering Manager, Horizontal Service
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Added 1 hour ago
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Patient Care Coordinator - Burnaby Hospital
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Burnaby, BC
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Added 1 hour ago
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Project Manager - Redevelopment & Major Projects
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Surrey, BC
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Added 1 hour ago
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…lasting relationships with clients by providing industry-leading project solutions that are customer-centric and technology driven. Our success is defined by engaged employees, unbending…
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Flooring & Decor Associate: Part Time - KELOWNA
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Added 2 hours ago
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RQ00388 – Solution Architect
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Work closely with the My Health NB PHN project team members, including Program Manager, Solution Architect, Project Manager, and Lead Business Analyst, on overall direction, scope, and…

Ashby

Implementation Consultant - Americas

Canada

Compensation Range: $90K - $129K · Full-time

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Job details

Pay: Compensation Range: $90K - $129K
Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Hi! I’m Morgan, the Manager of Strategic Implementations here at Ashby. Our customers are at the center of everything we do, and that’s especially true during implementation. We take pride in being responsive, collaborative partners who focus not just on delivery, but on thoughtful execution.

I’m thrilled to be expanding our implementation motion by hiring an Implementation Consultant. As part of our growing Professional Services team within Ashby’s Customer Success organization, you’ll play a critical part in helping customers bridge the gap between potential and actual value.

About This Role

As our Implementation Consultant, you will own execution of the technical configuration for a defined set of new Ashby customers. During these implementations, you will partner closely with an Implementation Specialist to confirm customer requirements before leading the tailored configuration of native platform functionality. As initial configuration concludes, you will define and carry out a testing plan ahead of go-live. You will also document final configuration choices made to ensure visibility and allow for ongoing optimization post-launch.

As we scale, we’re investing in more specialized implementation roles to ensure customers get to value quickly. This role is ideal for someone earlier in their implementation or customer-facing career who is excited to learn, grow, and develop deep expertise in a complex product. You’ll work with increasing independence over time with support from more senior Implementation Specialists and cross-functional partners. This role is designed as a pathway into the more senior Implementation Specialist role over time.

Role Requirements

Complex SaaS Implementation & Project Management: You have deep experience contributing to or owning implementation projects for complex SaaS products (actioning a defined project plan, communicating and aligning with stakeholders on progress, and ultimately delivering results in accordance with the agreed upon expectations). You feel comfortable independently owning your domain, as well as keeping customers accountable to theirs. You work effectively in a remote-first setting, with the ability to travel as needed (<5%) for strategic customer engagements.

Customer Centricity: You are adept at understanding enterprise customer needs and tailoring implementation configurations to meet their specific requirements. You build strong customer relationships by maintaining high levels of engagement and communication. You serve as the customer’s proactive guide and advocate related to technical configuration, balancing empathy and practicality throughout the implementation. Bonus points if you have prior familiarity with Talent Acquisition teams and processes.

Technical Proficiency: You have a solid understanding of a complex product (ideally Ashby) and its technical intricacies. You are technically curious and creative.

Critical Thinking & Solutions Orientation: You proactively address thematic customer opportunities and improve our processes accordingly. You don’t rely on ‘I’ve seen this done,’ but instead think critically to solve problems. You anticipate how configuration decisions might impact customer goals, ask questions to validate options, and pair your recommendations with risk mitigation tactics.

Best Practices & Recommendations: You take pride in advising customers on best practices specific to their usage of software to ensure optimal value.

Change Management: You are experienced in navigating change management processes and helping customers adapt to new systems and a refreshed approach.

Cross-functional Collaboration and Communication: You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress. You proactively communicate progress and risks with internal and external stakeholders.

You Could Be a Great Fit If

🙋You strike the balance between collaborative teamwork with a strong ability to execute independently on a defined plan.
📣 You demonstrate clear communication. You ask clarifying questions with precision and can distill complex concepts into simple themes.
🎧 You are a great listener. You read between the lines of what customers share in order to identify core concepts, which allows you to surface the right tailored recommendations. You see your role as the voice of the customer to internal stakeholders so we can ensure that our offerings continue to evolve in accordance with customer needs.
📈 You are a problem solver. You thrive at solving complex challenges with innovative, scalable solutions.
⚡️You know process matters. You are eager to improve processes and workflows to enhance efficiency and efficacy.
🔍 Your peers describe you as detail-oriented and technically proficient. You take pride in internal operations.
📊 You are data-driven. You use metrics and analytics to inform decisions and measure success.
🌍 You are adaptable. You can navigate changes in a fast-paced, evolving environment.
🧑‍🏫 You are eager to make an impact and grow. You understand the critical role you play in a customer’s success, and seize opportunities to expand your impact for customers and the team.

You Might Not Be a Great Fit If

You are uninterested in customer-facing work that blends technical, operational, and interpersonal skills.
You are uncomfortable learning a complex product and adapting as it evolves.
You prefer roles that are purely strategic without hands-on execution.

Our Philosophy

Here are a few key points that should give you a sense of what it’s like to work with us:

We invest heavily in building best-in-class products, believing that great products make customer success easier and more meaningful.
We value deep expertise and thoughtful problem-solving in every customer interaction.
We believe small, highly capable teams outperform large teams - and we hire, support, and compensate accordingly.
We value ownership, principled thinking, and clear communication, regardless of tenure or level.

The Interview

At Ashby, Our Team And Interview Process Want To Help You Show Your Best Self. Our Interview Process Is Structured To Get To Know You And Your Career As Well As Empower You With Insight Into Our Key Focus Areas. Here Is The Process In Its Entirety

30 min - Recruiter Screen with Talent Team
45 min - Interview with Manager of Strategic Implementations (Hiring Manager)
Take Home Exercise
30 min - Take Home Deep Dive Interview with 2 Strategic Implementation Specialists
Final Round:

30 min - Cross-functional collaboration with Head of Professional Services
30 min - Product Complexity with VP of Customer Success
10 min - Closing Questions with Hiring Manager

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

Compensation Range: $90K - $129K

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More about this job

Responsibilities

Own technical configuration for a defined group of new customers, partnering with Implementation Specialists to confirm requirements and tailor the platform. Plan and conduct pre-launch testing, document configuration decisions, and guide customers toward successful adoption and ongoing optimization.

Requirements

The role calls for experience contributing to or owning complex SaaS implementations, managing project plans, and communicating effectively with enterprise customers and internal stakeholders. Candidates should be technically curious, customer-focused, comfortable with change management and hands-on execution, and able to solve problems and recommend practical best practices.

Skills

SaaS Implementation
Project Management
Technical Configuration
Requirements Gathering
Testing Planning
Change Management
Stakeholder Communication
Cross-Functional Collaboration
Critical Thinking
Problem Solving
Process Improvement
Data-Driven Decision-Making
Talent Acquisition

Visa sponsorship

Not detected in the job text

Hiring contact

Morgan

Keywords

SaaS
Ashby
Professional Services
Customer Success
Implementation
Technical Configuration
Project Management
Enterprise Customers
Requirements Gathering
Testing Plans
Go-Live
Configuration Documentation
Change Management
Talent Acquisition
Best Practices
Stakeholder Management
Cross-Functional Collaboration
Process Improvement
Customer Advocacy
Metrics and Analytics

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