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Added 11 mins ago
Bilingual Specialist, Software Engineering (D365 ERP)
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
Join the Business Solutions Engineering team, in the Bilingual Specialist, Software Engineering position. You will be in charge of ERP (Microsoft Dynamics 365 Finance and Operations)…
Added 11 mins ago
Senior Specialist, Software Engineering (Middleware-AZURE)
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
Join the Technology and Business Transformation team, in the Senior Specialist, Software Engineering (Middleware-AZURE) position, where the next generation of cloud-based solutions is being…
Added 11 mins ago
A
IT Specialist (3-Month Contract)
ALS
North Vancouver, BC · CAN - BC - North Vancouver
- Full-time
When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
Added 11 mins ago
SS
Application Support Engineer – SWIFT & Mainframe, Assistant Vice President
State Street
Toronto, ON
- Full-time
The Mainframe & SWIFT Application Support Specialist is responsible for the end-to-end support, monitoring, and incident management of our Mainframe accounting processes and SWIFT messaging…
Added 11 mins ago
SS
Application Support Engineer – SWIFT & Mainframe, Assistant Vice President
State Street
Toronto, ON
- Full-time
The Mainframe & SWIFT Application Support Specialist is responsible for the end-to-end support, monitoring, and incident management of our Mainframe accounting processes and SWIFT messaging…
Added 26 mins ago
T
Data Scientist II
TD
Toronto, ON
- Full-time
Collaborate with other partners, such as data and business analysts, software engineer, data engineers, and application developers to develop scalable and sustainable data science solutions…
Added 41 mins ago
C
Software Tests Specialist (CF-18 Fighter)
CAE
Mirabel, QC
- Full-time
Support testing improvements and/or the design of new functionality for three onboard software applications: the mission computer, armament computer, and communication control unit.
Added 55 mins ago
OH
IT Specialist
O'Dell HVAC Group
Waterloo, ON
- Full-time
We are seeking an IT Specialist to join our team. Reporting to the Senior Vice President, Operations and Performance, you will play a key role in supporting and maintaining the…
Added 1 hour ago
Senior Specialist, Software Engineering (D365 ERP)
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
Join the Business Solutions Engineering team, in the Senior Specialist, Software Engineering (D365 ERP) position. As part of the Technology Solutions Division, you will be joining the team…
Added 1 hour ago
CM
Senior Specialist, Software Engineering (D365 ERP)
Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL)
Ottawa, ON
- Full-time
Join the Business Solutions Engineering team, in the Senior Specialist, Software Engineering (D365 ERP) position. As part of the Technology Solutions Division, you will be joining the team…
Added 1 hour ago
C
Senior Product Designer
Caribou
Remote, Canada
- $120,000 to $160,000 CAD / year
- Full-time
- Remote
…with caregivers and coordinators through interviews, usability testing, call listening and other methods. Turn what you learn into clear insights that influence what we build and how we…
Added 2 hours ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 2 hours ago
Bilingual Senior Specialist, Software Engineering (D365 ERP)
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
Join the Business Solutions Engineering team, in the Bilingual Senior Specialist, Software Engineering (D365 ERP) position. As part of the Technology Solutions Division, you will be joining…
Added 2 hours ago
S
V&V Specialist
Scalian
Montreal, QC
- Full-time
…Packages (BSPs), embedded Linux architecture, and low-level software testing on target hardware. This role involves validating software integration, developing test strategies, and…
Added 2 hours ago
Flight Centre Travel Group - Power Platform & AI Solutions Specialist - Vancouver, BC
Flight Centre
BC
Leverage AI technologies, agentic workflows, and frontier models throughout solution discovery, design, development, testing, optimization, and support activities.
Added 2 hours ago
WT
Growth Engagement Specialist
Wealthsimple Technologies
Remote, Canada
- $69,600 to $87,000 CAD / year
- Full-time
- Remote
We're hiring a Growth Engagement Specialist to play a critical role in Wealthsimple's proactive client communication initiatives. This role is both technical and creative, where you'll work…
Added 2 hours ago
S
V&V Specialist
Scalian
Montreal, QC
- Full-time
…Packages (BSPs), embedded Linux architecture, and low-level software testing on target hardware. This role involves validating software integration, developing test strategies, and…
Added 2 hours ago
M
Data Specialist
McKesson
Mississauga, ON
- Full-time
McKesson Provider Solutions is seeking a highly motivated and hands-on Data Specialist to support the design, development, and optimization of enterprise-scale healthcare data platforms.…
Added 3 hours ago
SM
RQ11622 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Systems Testing/QA Specialist with strong expertise in enterprise-level software testing, manual and automated testing, test strategy development, test…
Added 3 hours ago
B
Senior Manager-PM Quality Assurance
BMO
Toronto, ON · YNG
- Full-time
…closely with developers, testers, and stakeholders, you'll drive testing excellence, increase automation capabilities, and improve software quality at…
Added 4 hours ago
I
Senior System Administrator
ICES
Toronto, ON
- Contract
Utilize GitLab repositories for version control, change management, testing, and deployment of infrastructure-as-code and automation workflows, ensuring adherence to established development…
Added 4 hours ago
Senior Security Architect (6 Month Term)
Payments Canada
Ottawa, ON · Toronto, ON
Collaborate with Payments Canada members, user groups, and security specialist groups to gather and provide information, advice and solutions on information security management issues.
Added 4 hours ago
PH
Medical Laboratory Technologist 4, Operational Lead
Public Health Ontario
London, ON
- Full-time
Provide timely, cost-effective and quality testing for the identification of infectious disease pathogens to support patient diagnosis and treatment.
Added 4 hours ago
OH
IT Specialist
O’Dell HVAC Group
Waterloo, ON
- Full-time
We are seeking an IT Specialist to join our team. Reporting to the Senior Vice President, Operations and Performance, you will play a key role in supporting and maintaining the…
Added 4 hours ago
IC
Senior System Administrator
ICES Central
Toronto, ON
- Full-time
- Temporary
Utilize GitLab repositories for version control, change management, testing, and deployment of infrastructure-as-code and automation workflows, ensuring adherence to established development…

Ashby

Implementation Consultant - Americas

Canada

Compensation Range: $90K - $129K · Full-time

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Job details

Pay: Compensation Range: $90K - $129K
Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Hi! I’m Morgan, the Manager of Strategic Implementations here at Ashby. Our customers are at the center of everything we do, and that’s especially true during implementation. We take pride in being responsive, collaborative partners who focus not just on delivery, but on thoughtful execution.

I’m thrilled to be expanding our implementation motion by hiring an Implementation Consultant. As part of our growing Professional Services team within Ashby’s Customer Success organization, you’ll play a critical part in helping customers bridge the gap between potential and actual value.

About This Role

As our Implementation Consultant, you will own execution of the technical configuration for a defined set of new Ashby customers. During these implementations, you will partner closely with an Implementation Specialist to confirm customer requirements before leading the tailored configuration of native platform functionality. As initial configuration concludes, you will define and carry out a testing plan ahead of go-live. You will also document final configuration choices made to ensure visibility and allow for ongoing optimization post-launch.

As we scale, we’re investing in more specialized implementation roles to ensure customers get to value quickly. This role is ideal for someone earlier in their implementation or customer-facing career who is excited to learn, grow, and develop deep expertise in a complex product. You’ll work with increasing independence over time with support from more senior Implementation Specialists and cross-functional partners. This role is designed as a pathway into the more senior Implementation Specialist role over time.

Role Requirements

Complex SaaS Implementation & Project Management: You have deep experience contributing to or owning implementation projects for complex SaaS products (actioning a defined project plan, communicating and aligning with stakeholders on progress, and ultimately delivering results in accordance with the agreed upon expectations). You feel comfortable independently owning your domain, as well as keeping customers accountable to theirs. You work effectively in a remote-first setting, with the ability to travel as needed (<5%) for strategic customer engagements.

Customer Centricity: You are adept at understanding enterprise customer needs and tailoring implementation configurations to meet their specific requirements. You build strong customer relationships by maintaining high levels of engagement and communication. You serve as the customer’s proactive guide and advocate related to technical configuration, balancing empathy and practicality throughout the implementation. Bonus points if you have prior familiarity with Talent Acquisition teams and processes.

Technical Proficiency: You have a solid understanding of a complex product (ideally Ashby) and its technical intricacies. You are technically curious and creative.

Critical Thinking & Solutions Orientation: You proactively address thematic customer opportunities and improve our processes accordingly. You don’t rely on ‘I’ve seen this done,’ but instead think critically to solve problems. You anticipate how configuration decisions might impact customer goals, ask questions to validate options, and pair your recommendations with risk mitigation tactics.

Best Practices & Recommendations: You take pride in advising customers on best practices specific to their usage of software to ensure optimal value.

Change Management: You are experienced in navigating change management processes and helping customers adapt to new systems and a refreshed approach.

Cross-functional Collaboration and Communication: You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress. You proactively communicate progress and risks with internal and external stakeholders.

You Could Be a Great Fit If

🙋You strike the balance between collaborative teamwork with a strong ability to execute independently on a defined plan.
📣 You demonstrate clear communication. You ask clarifying questions with precision and can distill complex concepts into simple themes.
🎧 You are a great listener. You read between the lines of what customers share in order to identify core concepts, which allows you to surface the right tailored recommendations. You see your role as the voice of the customer to internal stakeholders so we can ensure that our offerings continue to evolve in accordance with customer needs.
📈 You are a problem solver. You thrive at solving complex challenges with innovative, scalable solutions.
⚡️You know process matters. You are eager to improve processes and workflows to enhance efficiency and efficacy.
🔍 Your peers describe you as detail-oriented and technically proficient. You take pride in internal operations.
📊 You are data-driven. You use metrics and analytics to inform decisions and measure success.
🌍 You are adaptable. You can navigate changes in a fast-paced, evolving environment.
🧑‍🏫 You are eager to make an impact and grow. You understand the critical role you play in a customer’s success, and seize opportunities to expand your impact for customers and the team.

You Might Not Be a Great Fit If

You are uninterested in customer-facing work that blends technical, operational, and interpersonal skills.
You are uncomfortable learning a complex product and adapting as it evolves.
You prefer roles that are purely strategic without hands-on execution.

Our Philosophy

Here are a few key points that should give you a sense of what it’s like to work with us:

We invest heavily in building best-in-class products, believing that great products make customer success easier and more meaningful.
We value deep expertise and thoughtful problem-solving in every customer interaction.
We believe small, highly capable teams outperform large teams - and we hire, support, and compensate accordingly.
We value ownership, principled thinking, and clear communication, regardless of tenure or level.

The Interview

At Ashby, Our Team And Interview Process Want To Help You Show Your Best Self. Our Interview Process Is Structured To Get To Know You And Your Career As Well As Empower You With Insight Into Our Key Focus Areas. Here Is The Process In Its Entirety

30 min - Recruiter Screen with Talent Team
45 min - Interview with Manager of Strategic Implementations (Hiring Manager)
Take Home Exercise
30 min - Take Home Deep Dive Interview with 2 Strategic Implementation Specialists
Final Round:

30 min - Cross-functional collaboration with Head of Professional Services
30 min - Product Complexity with VP of Customer Success
10 min - Closing Questions with Hiring Manager

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

Compensation Range: $90K - $129K

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More about this job

Responsibilities

Own technical configuration for a defined group of new customers, partnering with Implementation Specialists to confirm requirements and tailor the platform. Plan and conduct pre-launch testing, document configuration decisions, and guide customers toward successful adoption and ongoing optimization.

Requirements

The role calls for experience contributing to or owning complex SaaS implementations, managing project plans, and communicating effectively with enterprise customers and internal stakeholders. Candidates should be technically curious, customer-focused, comfortable with change management and hands-on execution, and able to solve problems and recommend practical best practices.

Skills

SaaS Implementation
Project Management
Technical Configuration
Requirements Gathering
Testing Planning
Change Management
Stakeholder Communication
Cross-Functional Collaboration
Critical Thinking
Problem Solving
Process Improvement
Data-Driven Decision-Making
Talent Acquisition

Visa sponsorship

Not detected in the job text

Hiring contact

Morgan

Keywords

SaaS
Ashby
Professional Services
Customer Success
Implementation
Technical Configuration
Project Management
Enterprise Customers
Requirements Gathering
Testing Plans
Go-Live
Configuration Documentation
Change Management
Talent Acquisition
Best Practices
Stakeholder Management
Cross-Functional Collaboration
Process Improvement
Customer Advocacy
Metrics and Analytics

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