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Added 4 hours ago
HR
Bid Procurement Project Manager
Hitachi Rail
Toronto, ON
- Full-time
PPM works upstream with the Bid Manager, Bid technical team and Procurement to develop the Supply Chain strategy for the Bid.
Added 5 hours ago
Technical Specialist
Rogers Communications
Markham, ON
The Technical Specialist, Rogers Business Managed Service is responsible for the day-to-day monitoring, support, troubleshooting, and administration of Cisco Meraki and Fortinet managed…
Added 8 hours ago
P
AI Solutions Engineer - Intellectual Property
Patsnap
Toronto, ON
- $80,000 to $95,000 CAD / year
- Full-time
A typical day could involve joining several customer calls, running technical discovery, building a prototype between meetings, demonstrating it live to a prospect, refining it based on…
Added 8 hours ago
SM
RQ11622 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
The Quality Assurance Specialist is responsible for the development of test plans, test scripts and test cases and executing these against the various components. The tester will work with…
Added 8 hours ago
SM
RQ11622 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
The Quality Assurance Specialist is responsible for the development of test plans, test scripts and test cases and executing these against the various components. The tester will work with…
Added 9 hours ago
HR
RAM Specialist, Senior
Hitachi Rail
Toronto, ON
- Full-time
The Senior RAM Specialist will report directly to the RAM Engineering Manager and work with the RAM team in performing RAM activities and will work collaboratively with other design team…
Added 9 hours ago
WA
Sales And Marketing Specialist
WVIP Automated Parking Inc.
Toronto, ON
- Full-time
Role Description This full-time, on-site Sales and Marketing Specialist role is based in Toronto, ON. The specialist will identify and qualify new business opportunities, conduct sales…
Added 9 hours ago
RG
Senior Gas Turbine Overhaul Technician
Rotation Group
Fort St. John, BC
- $115,000 to $150,000 CAD / year
- Full-time
As a Senior Gas Turbine Overhaul Technician, you'll play a key role in shaping workshop standards, developing technical capability and influencing how our overhaul operations evolve as the…
Added 9 hours ago
RT
Information Technology Product Manager
Rang Technologies Inc
Toronto, ON
- $95 to $100 CAD / hour
- Contract
Position: Senior Specialist - IT Product Manager
Added 9 hours ago
M
Information Technology Product Manager
Mindlance
Toronto, ON
- $80 to $85 CAD / hour
- Contract
Job Title: IT Product Manager/Information Technology Product Manager/Product Manager/Technical Product Manager
Added 9 hours ago
VG
Change Management Specialist - Contract 6-9 months
Veralto Global
London, ON
- Full-time
The Change Management Specialist leads change planning, stakeholder engagement, communications, training readiness, adoption, and sustainment for a business transformation. This role…
Added 11 hours ago
WG
Automotive Fixed Operations Support Specialist -SmartVMA
Wagonmaster Group
Richmond, BC
- Full-time
Automotive Fixed Operations Support Specialist – SmartVMA
Added 13 hours ago
WG
Automotive Fixed Operations Support Specialist – SmartVMA
Wagonmaster Group
AB · Calgary, Alberta
- Full-time
We are looking for an experienced automotive dealership Fixed Operations professional to join our team as an Automotive Fixed Operations Support Specialist.
Added 13 hours ago
I
Senior Consultant - ServiceNow HRSD
Infosys
Mississauga, ON
- $92,740 to $105,007 CAD / year
- Full-time
Infosys is seeking an experienced ServiceNow Senior Developer. It is a technical role responsible for design, providing guidance and consulting on client facing solutions leveraging the…
Added 13 hours ago
I
Senior Consultant - ServiceNow CSM
Infosys
Mississauga, ON
- $92,740 to $105,007 CAD / year
- Full-time
Infosys is seeking an experienced ServiceNow Solution Consultant. It is a technical role responsible for providing guidance and consulting on client facing solutions leveraging the…
Added 13 hours ago
I
Senior Consultant - ServiceNow HRSD
Infosys
Calgary, AB
- Full-time
Infosys is seeking an experienced ServiceNow Senior Developer. It is a technical role responsible for design, providing guidance and consulting on client facing solutions leveraging the…
Added 13 hours ago
I
Senior Consultant - ServiceNow CSM
Infosys
Calgary, AB
- Full-time
Infosys is seeking an experienced ServiceNow Solution Consultant. It is a technical role responsible for providing guidance and consulting on client facing solutions leveraging the…
Added 13 hours ago
TD
Paid Media Strategist
Tiller Digital
Calgary, AB
- Full-time
Identify performance or tracking gaps and investigate root causes, partnering with Tiller’s analytics specialist when deeper Google Analytics or Google Tag Manager implementation is required
Added 18 hours ago
ES
Senior ServiceNow Architect
EPAM Systems
Canada
- Full-time
We are seeking an experienced and strategic ServiceNow Architect to lead the design, implementation, and scaling of our enterprise ServiceNow platform. In this role, you will bridge the gap…
Added 18 hours ago
TI
OFSAA Data Integration Specialist
Themesoft Inc.
Toronto, ON
- Contract
Prepare and maintain technical design documents, mapping specifications, deployment instructions, operational procedures, and support documentation.
Added 18 hours ago
RN
Workplace System Administrator
Riverside Natural Foods Ltd. (Home of MadeGood)
Toronto, ON
- Full-time
Maintain accurate technical documentation, system diagrams, standard operating procedures, recovery runbooks, configuration records, inventories, and support knowledge articles.
Added 18 hours ago
SM
RQ11622 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
The Quality Assurance Specialist is responsible for the development of test plans, test scripts and test cases and executing these against the various components. The tester will work with…
Added 18 hours ago
SM
RQ11622 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
The Quality Assurance Specialist is responsible for the development of test plans, test scripts and test cases and executing these against the various components. The tester will work with…
Added 19 hours ago
Workplace System Administrator
Riverside Natural Foods Ltd.
Toronto, ON
Maintain accurate technical documentation, system diagrams, standard operating procedures, recovery runbooks, configuration records, inventories, and support knowledge articles.
Added 20 hours ago
B
Cyber Security Consultant
BuzzClan
Calgary, AB
- $80 to $85 CAD / hour
- Contract
Job Title :- Cybersecurity Consultant (Specialist)

Ashby

Implementation Consultant - Americas

Canada

Compensation Range: $90K - $129K · Full-time

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Job details

Pay: Compensation Range: $90K - $129K
Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Hi! I’m Morgan, the Manager of Strategic Implementations here at Ashby. Our customers are at the center of everything we do, and that’s especially true during implementation. We take pride in being responsive, collaborative partners who focus not just on delivery, but on thoughtful execution.

I’m thrilled to be expanding our implementation motion by hiring an Implementation Consultant. As part of our growing Professional Services team within Ashby’s Customer Success organization, you’ll play a critical part in helping customers bridge the gap between potential and actual value.

About This Role

As our Implementation Consultant, you will own execution of the technical configuration for a defined set of new Ashby customers. During these implementations, you will partner closely with an Implementation Specialist to confirm customer requirements before leading the tailored configuration of native platform functionality. As initial configuration concludes, you will define and carry out a testing plan ahead of go-live. You will also document final configuration choices made to ensure visibility and allow for ongoing optimization post-launch.

As we scale, we’re investing in more specialized implementation roles to ensure customers get to value quickly. This role is ideal for someone earlier in their implementation or customer-facing career who is excited to learn, grow, and develop deep expertise in a complex product. You’ll work with increasing independence over time with support from more senior Implementation Specialists and cross-functional partners. This role is designed as a pathway into the more senior Implementation Specialist role over time.

Role Requirements

Complex SaaS Implementation & Project Management: You have deep experience contributing to or owning implementation projects for complex SaaS products (actioning a defined project plan, communicating and aligning with stakeholders on progress, and ultimately delivering results in accordance with the agreed upon expectations). You feel comfortable independently owning your domain, as well as keeping customers accountable to theirs. You work effectively in a remote-first setting, with the ability to travel as needed (<5%) for strategic customer engagements.

Customer Centricity: You are adept at understanding enterprise customer needs and tailoring implementation configurations to meet their specific requirements. You build strong customer relationships by maintaining high levels of engagement and communication. You serve as the customer’s proactive guide and advocate related to technical configuration, balancing empathy and practicality throughout the implementation. Bonus points if you have prior familiarity with Talent Acquisition teams and processes.

Technical Proficiency: You have a solid understanding of a complex product (ideally Ashby) and its technical intricacies. You are technically curious and creative.

Critical Thinking & Solutions Orientation: You proactively address thematic customer opportunities and improve our processes accordingly. You don’t rely on ‘I’ve seen this done,’ but instead think critically to solve problems. You anticipate how configuration decisions might impact customer goals, ask questions to validate options, and pair your recommendations with risk mitigation tactics.

Best Practices & Recommendations: You take pride in advising customers on best practices specific to their usage of software to ensure optimal value.

Change Management: You are experienced in navigating change management processes and helping customers adapt to new systems and a refreshed approach.

Cross-functional Collaboration and Communication: You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress. You proactively communicate progress and risks with internal and external stakeholders.

You Could Be a Great Fit If

🙋You strike the balance between collaborative teamwork with a strong ability to execute independently on a defined plan.
📣 You demonstrate clear communication. You ask clarifying questions with precision and can distill complex concepts into simple themes.
🎧 You are a great listener. You read between the lines of what customers share in order to identify core concepts, which allows you to surface the right tailored recommendations. You see your role as the voice of the customer to internal stakeholders so we can ensure that our offerings continue to evolve in accordance with customer needs.
📈 You are a problem solver. You thrive at solving complex challenges with innovative, scalable solutions.
⚡️You know process matters. You are eager to improve processes and workflows to enhance efficiency and efficacy.
🔍 Your peers describe you as detail-oriented and technically proficient. You take pride in internal operations.
📊 You are data-driven. You use metrics and analytics to inform decisions and measure success.
🌍 You are adaptable. You can navigate changes in a fast-paced, evolving environment.
🧑‍🏫 You are eager to make an impact and grow. You understand the critical role you play in a customer’s success, and seize opportunities to expand your impact for customers and the team.

You Might Not Be a Great Fit If

You are uninterested in customer-facing work that blends technical, operational, and interpersonal skills.
You are uncomfortable learning a complex product and adapting as it evolves.
You prefer roles that are purely strategic without hands-on execution.

Our Philosophy

Here are a few key points that should give you a sense of what it’s like to work with us:

We invest heavily in building best-in-class products, believing that great products make customer success easier and more meaningful.
We value deep expertise and thoughtful problem-solving in every customer interaction.
We believe small, highly capable teams outperform large teams - and we hire, support, and compensate accordingly.
We value ownership, principled thinking, and clear communication, regardless of tenure or level.

The Interview

At Ashby, Our Team And Interview Process Want To Help You Show Your Best Self. Our Interview Process Is Structured To Get To Know You And Your Career As Well As Empower You With Insight Into Our Key Focus Areas. Here Is The Process In Its Entirety

30 min - Recruiter Screen with Talent Team
45 min - Interview with Manager of Strategic Implementations (Hiring Manager)
Take Home Exercise
30 min - Take Home Deep Dive Interview with 2 Strategic Implementation Specialists
Final Round:

30 min - Cross-functional collaboration with Head of Professional Services
30 min - Product Complexity with VP of Customer Success
10 min - Closing Questions with Hiring Manager

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

Compensation Range: $90K - $129K

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More about this job

Responsibilities

Own technical configuration for a defined group of new customers, partnering with Implementation Specialists to confirm requirements and tailor the platform. Plan and conduct pre-launch testing, document configuration decisions, and guide customers toward successful adoption and ongoing optimization.

Requirements

The role calls for experience contributing to or owning complex SaaS implementations, managing project plans, and communicating effectively with enterprise customers and internal stakeholders. Candidates should be technically curious, customer-focused, comfortable with change management and hands-on execution, and able to solve problems and recommend practical best practices.

Skills

SaaS Implementation
Project Management
Technical Configuration
Requirements Gathering
Testing Planning
Change Management
Stakeholder Communication
Cross-Functional Collaboration
Critical Thinking
Problem Solving
Process Improvement
Data-Driven Decision-Making
Talent Acquisition

Visa sponsorship

Not detected in the job text

Hiring contact

Morgan

Keywords

SaaS
Ashby
Professional Services
Customer Success
Implementation
Technical Configuration
Project Management
Enterprise Customers
Requirements Gathering
Testing Plans
Go-Live
Configuration Documentation
Change Management
Talent Acquisition
Best Practices
Stakeholder Management
Cross-Functional Collaboration
Process Improvement
Customer Advocacy
Metrics and Analytics

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