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AC
Chef Manager
Aramark Canada
Nanaimo, BC
- Full-time
Food Safety certification is required
Added 5 mins ago
AC
Bilingual Talent Acquisition Analyst
Aramark Canada
Mississauga, ON
- Full-time
Supporting the hourly & Early Talent recruiting occasionally and working closely with the Operations Managers
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Lab Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Laboratory Manager oversees both the day-to-day administrative infrastructure and basic science research activities within the Otorhinolaryngological Sciences Laboratory. This dual-role…
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Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
The Centre for Precision Psychiatry – Quebec (CPPQ) is seeking a project manager for our large-scale longitudinal mental health research project across three clinical research sites,…
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AC
Hourly Supervisor
Aramark Canada
Kingston, ON
- Part-time
Oversee daily service operations, ensuring seamless kitchen and staff coordination.
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BC
Director, Asset & Wealth Management, Portfolio Management
BMO Capital Markets
Toronto, ON
- Full-time
Act as a senior credit and portfolio management lead for Asset & Wealth Manager borrowers and sponsor fund counterparties.
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Software Application Developer
CGI
Halifax, NS
- Full-time
Technical Skills – Must Have
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LC
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Vancouver, BC
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
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P&
Gestionnaire de fabrication – Lignes d’assemblage / Manufacturing Line Manager – Assembly Lines
Pratt & Whitney
Mirabel, QC
- Full-time
…passagers et de marchandises aux services médicaux d’urgence, aux opérations humanitaires et à la lutte contre les feux de forêt, partout dans le…
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SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Vancouver, BC
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 5 mins ago
LC
Pharmacy Manager
Loblaw Companies Limited
Toronto, ON
- Full-time
This position reports to the Director of Pharmacy Operations and is responsible for receiving, preparing and delivery of Rx accurately and timely. Ensuring adequate inventory levels to meet…
Added 21 mins ago
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Partenaire d’Affaires en Ressources Humaines / Human Resources Business Partner
OPAL-RT TECHNOLOGIES India Pvt. Ltd.
Montreal, QC
- Other
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Manager of Renewals, SMB
Ashby
Canada
- Full-time
…long-term health of the business, and I am excited to be hiring a Manager of Contract Management (Renewals) to help scale and evolve this…
Added 35 mins ago
GL
Senior Manager, Customer Service Operations
goeasy Ltd.
Mississauga, ON
- Full-time
The Senior Manager, Customer Service Operations is responsible for leading the frontline service organization while helping shape how Customer Service evolves as goeasy grows. This role…
Added 36 mins ago
GL
Director, Operational Experience & Process Design
goeasy Ltd.
Mississauga, ON
- Full-time
…run the business, and create lasting impact across a growing Operations organization. You will have the mandate to create the playbook, build the team, and help make goeasy simpler, faster,…
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Regional Delivery Manager
Skip
Toronto, ON
- Full-time
The Regional Delivery Manager is accountable for achieving network KPI & budget targets for the regions they are responsible for. You will be expected to investigate the root cause of…
Added 36 mins ago
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Senior Study Manager
Ausenco
Burnaby, BC
- Full-time
…Delivering innovative, value-add consulting, project delivery, asset operations and maintenance solutions is what we do. From 22 offices in 9 countries, with projects in over 80 locations…
Added 1 hour ago
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Nurse, Clinical Informatics Specialist
Sanya’k̓ula
Vancouver, BC
- Full-time
The Nurse, Clinical Informatics Specialist (CIS) reports to the Manager and provides consultation, facilitation and instruction on the design, optimization and integration of clinical…
Added 1 hour ago
MI
Pastry Chef
Marriott International
Vancouver, BC
- Full-time
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Added 1 hour ago
MI
Assistant Manager Food & Beverage Operations
Marriott International
Quebec, QC
- Full-time
Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.
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RO
High Performance Intern
Rugby Ontario
Toronto, ON
- Internship
Reporting to the High-Performance Technical Manager, the High-Performance Intern is a member of the Rugby Operations department. The position will focus on delivering key parts of Rugby…
Added 1 hour ago
RO
Rugby Development Intern
Rugby Ontario
Toronto, ON
- Internship
Reporting to the Rugby Development Manager, the Rugby Development Intern is a member of the Rugby Operations department. The position will focus on delivering key parts of Rugby Ontario’s…
Added 1 hour ago
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Fire Alarm Technician
BGIS
Montreal, QC
- Full-time
The Fire Alarm Technician will report to the Regional Operations Manager. In this role, the Fire Alarm Technician will be responsible for completing code-compliant testing and inspections.…
Added 1 hour ago
IS
DevOps & Cloud Infrastructure Engineer
Idealogical Systems Inc
Markham, ON
- Full-time
5+ years of hands-on experience in DevOps, cloud engineering, systems engineering, or infrastructure operations, including ownership of CI/CD pipelines and production cloud environments.
Added 1 hour ago
SL
Student, Private Fixed Income Operations Specialist, SLC Management (Winter 2027)
Sun Life
Waterloo, ON · Sun Life Waterloo King
- Full-time
Private Fixed Income Operations is a department within the Investment Services and Operations area at SLC Management that is responsible for the administration and reporting of all…

Ashby

Manager of Renewals, SMB

Canada

Full-time

Apply on LinkedIn About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Hi, I’m Alex, Head of Contract Management (Renewals) at Ashby. Our Contract Management team plays a critical role in helping customers navigate renewal and commercial conversations thoughtfully, strategically, and with a high degree of trust. We are building a team that takes pride in delivering exceptional customer experiences while also protecting the long-term health of the business, and I am excited to be hiring a Manager of Contract Management (Renewals) to help scale and evolve this function.

In this role, you’ll lead and develop a team of Startup Contract Managers responsible for guiding customers through renewals, pricing conversations, negotiations, and long-term partnership planning. A key part of this role is helping the team navigate increasingly complex commercial conversations while building scalable processes, operational rigor, and repeatable frameworks that elevate both the customer experience and the effectiveness of the Contract Management organization.

You’ll partner closely with leaders across Customer Success, Sales, RevOps, Product, Legal, Finance, and Support to help shape how Ashby approaches renewals and long-term customer growth as we continue to scale upmarket.

About The Role

As the Manager of Contract Management, you’ll lead a team of global Startup Contract Managers responsible for renewal strategy, customer retention, and commercial partnership management across Ashby’s customer base. You’ll act as a coach, operator, and strategic thought partner - helping the team grow their commercial acumen, negotiation capabilities, and customer judgment while also building scalable systems and processes that allow the organization to operate effectively at scale.

In This Role, You Will

Lead and coach a team of 6 Startup Contract Managers (4 in America and 2 in EMEA) responsible for renewals, contract negotiations, and commercial partnership conversations. These individuals do high volume, about 400-450+ annual contract renewals.
Up-level team performance through thoughtful coaching, operational discipline, and skill development across negotiation strategy, forecasting, customer communication, and stakeholder management
Help build scalable renewal processes, systems, and operational workflows that improve efficiency while preserving a high-touch customer experience
Partner cross-functionally with Customer Success, Sales, Product, Finance, Legal, Support, and RevOps to align on customer strategy and commercial outcomes
Drive consistency in renewal execution, forecasting accuracy, CRM hygiene, and pricing governance across the team
Support the team in navigating complex negotiations involving procurement, legal, executive stakeholders, pricing transitions, and multi-product commercial conversations
Translate successful negotiation strategies and customer patterns into repeatable frameworks, playbooks, and enablement materials for the broader organization
Help shape the long-term vision and operational strategy for the Contract Management function as Ashby continues to scale

Role Requirements

Team Leadership & Coaching

You have experience leading and developing high-performing customer-facing teams in a B2B SaaS environment. You know how to foster a culture centered around empathy, accountability, creativity, and transparency, while helping individuals grow through thoughtful coaching and continuous feedback.

Commercial Acumen & Negotiation Strategy

You have deep experience managing or overseeing complex renewals, pricing conversations, and contract negotiations. You understand how to balance customer partnership with commercial integrity, and can coach teams through nuanced negotiation scenarios with confidence and sound judgment.

Renewal Strategy & Forecasting

You understand how to proactively manage renewal risk, expansion opportunities, forecasting accuracy, and long-term account planning. You bring structure and discipline to renewal operations while remaining adaptable in dynamic customer situations.

Operational Mindset

You have experience building or improving scalable systems, workflows, and processes that allow teams to operate effectively at scale. You value operational excellence, data accuracy, and thoughtful process design.

Cross-Functional Collaboration

You are comfortable partnering across Sales, Customer Success, Product, RevOps, Legal, Finance, and Support to align around customer needs, pricing strategy, and long-term business outcomes.

Customer & Executive Communication

You are an excellent communicator who can navigate challenging conversations with empathy, professionalism, and clarity. You know how to build trust with both customers and internal stakeholders while maintaining transparency throughout the renewal process.

Problem-Solving Orientation

You don’t rely solely on “what worked before.” You are thoughtful, adaptable, and solutions-oriented - able to navigate ambiguity and develop creative approaches to complex commercial challenges.

Data-Driven & Strategic

You are comfortable using data, trends, customer insights, and operational metrics to drive decision-making and improve both team performance and customer outcomes.

You’ll Be a Great Fit If You

You communicate with clarity and empathy. You ask thoughtful questions, simplify complex concepts, and build trust through transparent communication.
You enjoy coaching. You see every negotiation, renewal, and customer interaction as an opportunity to help your team learn and grow.
You are highly operational. You value strong internal systems, accurate forecasting, clean data, and scalable process design.
You thrive in dynamic environments. You are energized by solving complex problems and adapting processes as the business evolves.
You balance customer advocacy with business integrity. You can empathize deeply with customer needs while confidently protecting Ashby’s long-term commercial interests.
You are a strategic problem solver. You know how to navigate ambiguity, identify creative solutions, and align multiple stakeholders toward a shared outcome.
You enjoy building. You are excited about helping shape the future of the Contract Management organization and scaling its impact across Ashby.

You Might Not Be a Fit If

You prefer highly rigid, unchanging processes and environments.
You are uncomfortable navigating pricing conversations, negotiations, or commercial ambiguity.
You prefer operating independently rather than through cross-functional collaboration and team development.
You are more interested in defining high-level strategy than owning execution alongside your team.
You avoid operational detail, forecasting rigor, or system/process improvement work.
You are uncomfortable balancing customer empathy with accountability and commercial discipline.
You prefer transactional customer interactions over long-term strategic partnership building.

Our Philosophy

Here Are a Few Key Points (relevant To The Go-to-market Side) That Should Give You An Idea Of What It Is Like To Work With Us

We spend a lot of time building best-in-class products since we believe a highly differentiated product is easier to position and support in commercial conversations.
We believe deeply in pairing customer empathy with accountability and operational excellence.
We value thoughtful communication, principled decision-making, and strong ownership across every function.
We strongly believe that small teams with very talented people deliver significantly better outcomes than large teams with unclear ownership or low accountability.
We care deeply about helping customers succeed while also building a sustainable, scalable business.

We value a strong sense of ownership, principled thinking over experience, and thoughtful communication - we’ll get into these and other values throughout the interview process.

Interview Process

At Ashby, Our Interview Process Is Designed To Help You Show Your Best Self While Also Giving You Insight Into How We Operate As a Team. The Process Typically Includes

Recruiter Screen - 30 minutes
Hiring Manager Interview - 45 minutes
Strategic Exercise - Take-home assignment
Final Round - 2 hours
- Rather than a traditional panel interview with a large group, we structure our panel into a series of smaller conversations. This gives you the opportunity to meet with multiple team members in a more conversational setting focused on specific topics, instead of a formal Q&A.

Benefits

You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible.
10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby - do it when you feel financially comfortable.
Unlimited PTO with four weeks is recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅
Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
$100/month education budget with more expensive items (like conferences) covered with manager approval.

Ashby’s success hinges on hiring exceptional people and creating an environment where they can do their best work. We’re being intentional about building that environment from the ground up, and we hope that excites you enough to apply.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

Compensation Range: $145K - $196K

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead and coach a global team of six Startup Contract Managers handling high-volume renewals, negotiations, pricing discussions, and customer partnership planning. Improve renewal operations, forecasting, and execution while developing scalable processes and partnering across functions to support customer retention and sustainable growth.

Requirements

The role calls for experience leading customer-facing teams in B2B SaaS, with strong expertise in renewals, pricing, contract negotiations, and commercial strategy. Candidates should also demonstrate coaching ability, operational rigor, forecasting and data skills, clear customer communication, and effective cross-functional collaboration.

Skills

Team Leadership
Coaching and Development
Renewal Strategy
Contract Negotiation
Pricing Strategy
Customer Retention
Forecasting
Commercial Acumen
Operational Process Design
Cross-Functional Collaboration
Customer Communication
Stakeholder Management
CRM Hygiene
Data-Driven Decision-Making
Risk Management
Strategic Problem-Solving

Benefits

Stock Options With a 10-Year Exercise Window
Unlimited Paid Time Off
12 Weeks of Fully Paid Family Leave in the United States
Equipment, Software, and Office Furniture Budget
Education Budget

Visa sponsorship

Not detected in the job text

Hiring contact

Alex

Keywords

B2B SaaS
Contract Management
Renewals
Customer Retention
Contract Negotiations
Pricing Conversations
Renewal Forecasting
Renewal Risk
Expansion Opportunities
Commercial Partnership
Negotiation Strategy
Pricing Governance
CRM Hygiene
Operational Workflows
Process Design
Customer Success
Sales
RevOps
Product
Legal
Finance
Support
Procurement
Executive Stakeholders
Customer Communication
Stakeholder Management
Playbooks
Enablement Materials
Data-Driven Decision-Making
Account Planning

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Work requirements

Jobs in Canada