Jobs in Canada

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Added 10 mins ago
SM
Project Manager II VITAL Operations
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Toronto, ON
- Temporary
The Vital team is seeking a highly motivated Project Manager II to lead and develop all aspects of medium-scale projects in the Vital portfolio, lead project implementation, perform project…
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AC
Chef Manager
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Nanaimo, BC
- Full-time
Food Safety certification is required
Added 10 mins ago
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Senior Mid-Market Account Manager
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- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Mid-Market Account Manager based in Canada.
Added 10 mins ago
SI
Environmental Services Attendant
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- Part-time
Recognition and Rewards for service excellence and safety
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AC
Bilingual Talent Acquisition Analyst
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Mississauga, ON
- Full-time
…recruitment strategies in order to provide excellent customer service and achieve hiring…
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AC
Dietary Aide
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- Full-time
The Food Service Worker will assist the manager with food/meal preparation; maintain cash receipts and meal records. Assist manager in completing daily reports. Maintain high standards of…
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AC
Hourly Supervisor
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- Part-time
We are hiring part-time supervisors for our Retail food service locations on Queen's University campus with Aramark Canada Ltd. We are seeking Supervisors who are passionate about…
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BC
Director, Asset & Wealth Management, Portfolio Management
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- Full-time
BMO Capital Markets is a leading, full-service North American-based financial services provider, with over 2,700 professionals in 30+ locations around the world, including 20 offices in…
Added 10 mins ago
SH
Assistant Manager II
Sunglass Hut
Niagara-on-the-Lake, ON
- Full-time
The Assistant Manager II is a core member of the leadership team that drives Sunglass Hut's success. The Assistant Manager II works in partnership with the Store/Multi Store Manager to…
Added 10 mins ago
LC
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Vancouver, BC
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
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Food Service Worker
Aramark Canada
Kingston, ON
- Part-time
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Cook
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- Full-time
Aramark Canada is seeking an enthusiastic individual committed to exceptional customer service to join our Risley Residence Dining Hall team located at Dalhousie University. Reporting to…
Added 10 mins ago
MB
Restaurant Manager
Montanas BBQ & Bar
Alliston, ON
- Full-time
Role Description The Restaurant Manager is a full-time, on-site role based at Montanas BBQ & Bar in Alliston, ON. This role oversees day-to-day restaurant operations, including supervising…
Added 10 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
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Vancouver, BC
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 10 mins ago
OE
Senior Associate, Mod Project Manager
Otis Elevator Co.
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- Full-time
Otis Elevator Company is seeking a highly motivated Modernization Project Manager to oversee and coordinate activities across multiple modernization installation projects for an existing…
Added 10 mins ago
LC
Pharmacy Manager
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Toronto, ON
- Full-time
- Excellent customer service skills and a strong sense of professionalism
Added 10 mins ago
M
Senior Internal Auditor
Metrolinx
Toronto, ON
- Full-time
…related risk assessments under the supervision of the Audit…
Added 25 mins ago
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Partenaire d’Affaires en Ressources Humaines / Human Resources Business Partner
OPAL-RT TECHNOLOGIES India Pvt. Ltd.
Montreal, QC
- Other
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Added 25 mins ago
A
Manager of Renewals, SMB
Ashby
Canada
- Full-time
…long-term health of the business, and I am excited to be hiring a Manager of Contract Management (Renewals) to help scale and evolve this…
Added 25 mins ago
Senior Manager, Forward Deployed AI Engineer
Clearsulting
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You’ll join our Business Advisory practice and help build Clearsulting’s newest service line, AI Services for the Office of the CFO. As the first dedicated engineering hire for this…
Added 40 mins ago
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Outside Sales Representative-EN
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- Full-time
Identify business opportunities with existing and potential customers based on criteria established by the Business Centre Manager.
Added 40 mins ago
GL
Senior Manager, Customer Service Operations
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Mississauga, ON
- Full-time
The Senior Manager, Customer Service Operations is responsible for leading the frontline service organization while helping shape how Customer Service evolves as goeasy grows. This role…
Added 40 mins ago
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Manager 3, Software Development - CAN Tax Content Development
Intuit
Toronto, ON
- Full-time
Come join the CG-PD Tax Development team as a Manager 3, Software Development. CG-PD Tax Content delivers world class tax compliance and experiences to consumers and tax pros in the US and…
Added 40 mins ago
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Payroll Specialist
Kinectrics
Toronto, ON
- Full-time
Excellent customer service orientation and interpersonal skills in order to work co-operatively with employees, management and union representatives.
Added 40 mins ago
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Technical Support Technician
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In this role as a Technical Support Technician, reporting to the service desk manager, you will :

Ashby

Manager of Renewals, SMB

Canada

Full-time

Apply on LinkedIn About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Hi, I’m Alex, Head of Contract Management (Renewals) at Ashby. Our Contract Management team plays a critical role in helping customers navigate renewal and commercial conversations thoughtfully, strategically, and with a high degree of trust. We are building a team that takes pride in delivering exceptional customer experiences while also protecting the long-term health of the business, and I am excited to be hiring a Manager of Contract Management (Renewals) to help scale and evolve this function.

In this role, you’ll lead and develop a team of Startup Contract Managers responsible for guiding customers through renewals, pricing conversations, negotiations, and long-term partnership planning. A key part of this role is helping the team navigate increasingly complex commercial conversations while building scalable processes, operational rigor, and repeatable frameworks that elevate both the customer experience and the effectiveness of the Contract Management organization.

You’ll partner closely with leaders across Customer Success, Sales, RevOps, Product, Legal, Finance, and Support to help shape how Ashby approaches renewals and long-term customer growth as we continue to scale upmarket.

About The Role

As the Manager of Contract Management, you’ll lead a team of global Startup Contract Managers responsible for renewal strategy, customer retention, and commercial partnership management across Ashby’s customer base. You’ll act as a coach, operator, and strategic thought partner - helping the team grow their commercial acumen, negotiation capabilities, and customer judgment while also building scalable systems and processes that allow the organization to operate effectively at scale.

In This Role, You Will

Lead and coach a team of 6 Startup Contract Managers (4 in America and 2 in EMEA) responsible for renewals, contract negotiations, and commercial partnership conversations. These individuals do high volume, about 400-450+ annual contract renewals.
Up-level team performance through thoughtful coaching, operational discipline, and skill development across negotiation strategy, forecasting, customer communication, and stakeholder management
Help build scalable renewal processes, systems, and operational workflows that improve efficiency while preserving a high-touch customer experience
Partner cross-functionally with Customer Success, Sales, Product, Finance, Legal, Support, and RevOps to align on customer strategy and commercial outcomes
Drive consistency in renewal execution, forecasting accuracy, CRM hygiene, and pricing governance across the team
Support the team in navigating complex negotiations involving procurement, legal, executive stakeholders, pricing transitions, and multi-product commercial conversations
Translate successful negotiation strategies and customer patterns into repeatable frameworks, playbooks, and enablement materials for the broader organization
Help shape the long-term vision and operational strategy for the Contract Management function as Ashby continues to scale

Role Requirements

Team Leadership & Coaching

You have experience leading and developing high-performing customer-facing teams in a B2B SaaS environment. You know how to foster a culture centered around empathy, accountability, creativity, and transparency, while helping individuals grow through thoughtful coaching and continuous feedback.

Commercial Acumen & Negotiation Strategy

You have deep experience managing or overseeing complex renewals, pricing conversations, and contract negotiations. You understand how to balance customer partnership with commercial integrity, and can coach teams through nuanced negotiation scenarios with confidence and sound judgment.

Renewal Strategy & Forecasting

You understand how to proactively manage renewal risk, expansion opportunities, forecasting accuracy, and long-term account planning. You bring structure and discipline to renewal operations while remaining adaptable in dynamic customer situations.

Operational Mindset

You have experience building or improving scalable systems, workflows, and processes that allow teams to operate effectively at scale. You value operational excellence, data accuracy, and thoughtful process design.

Cross-Functional Collaboration

You are comfortable partnering across Sales, Customer Success, Product, RevOps, Legal, Finance, and Support to align around customer needs, pricing strategy, and long-term business outcomes.

Customer & Executive Communication

You are an excellent communicator who can navigate challenging conversations with empathy, professionalism, and clarity. You know how to build trust with both customers and internal stakeholders while maintaining transparency throughout the renewal process.

Problem-Solving Orientation

You don’t rely solely on “what worked before.” You are thoughtful, adaptable, and solutions-oriented - able to navigate ambiguity and develop creative approaches to complex commercial challenges.

Data-Driven & Strategic

You are comfortable using data, trends, customer insights, and operational metrics to drive decision-making and improve both team performance and customer outcomes.

You’ll Be a Great Fit If You

You communicate with clarity and empathy. You ask thoughtful questions, simplify complex concepts, and build trust through transparent communication.
You enjoy coaching. You see every negotiation, renewal, and customer interaction as an opportunity to help your team learn and grow.
You are highly operational. You value strong internal systems, accurate forecasting, clean data, and scalable process design.
You thrive in dynamic environments. You are energized by solving complex problems and adapting processes as the business evolves.
You balance customer advocacy with business integrity. You can empathize deeply with customer needs while confidently protecting Ashby’s long-term commercial interests.
You are a strategic problem solver. You know how to navigate ambiguity, identify creative solutions, and align multiple stakeholders toward a shared outcome.
You enjoy building. You are excited about helping shape the future of the Contract Management organization and scaling its impact across Ashby.

You Might Not Be a Fit If

You prefer highly rigid, unchanging processes and environments.
You are uncomfortable navigating pricing conversations, negotiations, or commercial ambiguity.
You prefer operating independently rather than through cross-functional collaboration and team development.
You are more interested in defining high-level strategy than owning execution alongside your team.
You avoid operational detail, forecasting rigor, or system/process improvement work.
You are uncomfortable balancing customer empathy with accountability and commercial discipline.
You prefer transactional customer interactions over long-term strategic partnership building.

Our Philosophy

Here Are a Few Key Points (relevant To The Go-to-market Side) That Should Give You An Idea Of What It Is Like To Work With Us

We spend a lot of time building best-in-class products since we believe a highly differentiated product is easier to position and support in commercial conversations.
We believe deeply in pairing customer empathy with accountability and operational excellence.
We value thoughtful communication, principled decision-making, and strong ownership across every function.
We strongly believe that small teams with very talented people deliver significantly better outcomes than large teams with unclear ownership or low accountability.
We care deeply about helping customers succeed while also building a sustainable, scalable business.

We value a strong sense of ownership, principled thinking over experience, and thoughtful communication - we’ll get into these and other values throughout the interview process.

Interview Process

At Ashby, Our Interview Process Is Designed To Help You Show Your Best Self While Also Giving You Insight Into How We Operate As a Team. The Process Typically Includes

Recruiter Screen - 30 minutes
Hiring Manager Interview - 45 minutes
Strategic Exercise - Take-home assignment
Final Round - 2 hours
- Rather than a traditional panel interview with a large group, we structure our panel into a series of smaller conversations. This gives you the opportunity to meet with multiple team members in a more conversational setting focused on specific topics, instead of a formal Q&A.

Benefits

You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible.
10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby - do it when you feel financially comfortable.
Unlimited PTO with four weeks is recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅
Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
$100/month education budget with more expensive items (like conferences) covered with manager approval.

Ashby’s success hinges on hiring exceptional people and creating an environment where they can do their best work. We’re being intentional about building that environment from the ground up, and we hope that excites you enough to apply.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

Compensation Range: $145K - $196K

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead and coach a global team of six Startup Contract Managers handling high-volume renewals, negotiations, pricing discussions, and customer partnership planning. Improve renewal operations, forecasting, and execution while developing scalable processes and partnering across functions to support customer retention and sustainable growth.

Requirements

The role calls for experience leading customer-facing teams in B2B SaaS, with strong expertise in renewals, pricing, contract negotiations, and commercial strategy. Candidates should also demonstrate coaching ability, operational rigor, forecasting and data skills, clear customer communication, and effective cross-functional collaboration.

Skills

Team Leadership
Coaching and Development
Renewal Strategy
Contract Negotiation
Pricing Strategy
Customer Retention
Forecasting
Commercial Acumen
Operational Process Design
Cross-Functional Collaboration
Customer Communication
Stakeholder Management
CRM Hygiene
Data-Driven Decision-Making
Risk Management
Strategic Problem-Solving

Benefits

Stock Options With a 10-Year Exercise Window
Unlimited Paid Time Off
12 Weeks of Fully Paid Family Leave in the United States
Equipment, Software, and Office Furniture Budget
Education Budget

Visa sponsorship

Not detected in the job text

Hiring contact

Alex

Keywords

B2B SaaS
Contract Management
Renewals
Customer Retention
Contract Negotiations
Pricing Conversations
Renewal Forecasting
Renewal Risk
Expansion Opportunities
Commercial Partnership
Negotiation Strategy
Pricing Governance
CRM Hygiene
Operational Workflows
Process Design
Customer Success
Sales
RevOps
Product
Legal
Finance
Support
Procurement
Executive Stakeholders
Customer Communication
Stakeholder Management
Playbooks
Enablement Materials
Data-Driven Decision-Making
Account Planning

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