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Added 1 hour ago
J
Manager, Technical Services
Jobgether
Canada
- Contract
…enterprise technology environments. As the first dedicated Manager of Technical Services, you will oversee a multidisciplinary team of Integration Consultants and Technical Solution…
Added 1 hour ago
NG
Process Engineer / Process Improver
NSG Group
Collingwood, ON
- Full-time
…that improve manufacturing KPI’s, reduce waste, and enhance product…
Added 1 hour ago
FB
Strategic Energy Partner
Flogas Britain
Field, BC
- Full-time
The role is focused on customers where the opportunity extends beyond a single product, project or sales cycle and where DCC can create greater value by developing a coordinated, long-term…
Added 1 hour ago
S-
Senior Manager, Product Manager, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
Senior Manager, Product Manager, Global Capital Markets (GCM) Transformation – Toronto, ON
Added 1 hour ago
AC
Backend Software Developer
ATS Corporation
Cambridge, ON
- $36.54 to $50.24 CAD / hour
- Full-time
…people around the world. When there is no room for error, and product failure is not an option, leading life sciences companies trust us to resolve their production…
Added 1 hour ago
A
Manager, Technical Services
Ashby
Canada
- Full-time
We’re looking for our first Manager of Technical Services to be the strategic anchor for Ashby’s expanding technical integration services. This role bridges two distinct technical engines:…
Added 2 hours ago
BI
Senior Mechanical Product Development Engineer / Manager
Bruin Instruments Corp.
AB · Edmonton, AB
- Full-time
Minimum 8 – 10 years related engineering experience in product design and development.
Added 2 hours ago
AS
Design Engineering Manager, Integrated Automation & Control Solution
Arrow Speed Controls
Richmond, BC
- Full-time
The Engineering Manager directs the regional and global strategy for our power electrical, automation, and controls engineering department. This role oversees the comprehensive design…
Added 2 hours ago
MP
Value Stream Product Manager (2 year - term)
Manitoba Public Insurance
Winnipeg, MB
- Contract
Reporting to the Value Stream Product Management Lead, the Value Stream Product Manager is accountable for defining the long-term strategic and future-state product vision and roadmap of…
Added 2 hours ago
SP
Technical Product Marketing Manager
Salesforce Partner Canada
Toronto, ON
- Full-time
We're looking for a Technical Product Marketing Manager who builds the story visually, not just writes it. You'll take Slack's roadmap and technical capabilities and turn them into working…
Added 2 hours ago
R&
Senior Delivery Manager
Robots & Pencils
Canada
- Full-time
Know observability for agentic and AI-driven work well enough to partner credibly with an AI product manager and AI engineers across your engagements - judge whether their approach is…
Added 2 hours ago
S
Technical Services and Support Manager
Sandvik
Saskatoon, SK
- Full-time
Technical Services and Support Manager - Mechanical Cutting
Added 3 hours ago
A
Information Technology - Senior Technical Product Manager/Product Manager, Omni Technology
Aritzia
Vancouver, BC
- Full-time
…connected experiences across every channel. As the Senior Technical Product Manager / Technical Product Manager, you will support with shaping and delivering on the order management…
Added 4 hours ago
CE
Production Operator- Membrane Coater
CORE Energy Recovery Solutions
Vancouver, BC
- Full-time
As a production technician you will be responsible for the on-time delivery and quality of CORE’s essential product component, the membrane that is used in all our final products, while…
Added 5 hours ago
Sr. Product Manager (Bilingual - French/English), Alexa Canada
Amazon
Toronto, ON
As a Senior Product Manager, you will have a wide set of responsibilities to ensure our customers are delighted, including launching new Alexa-powered devices and experiences and making…
Added 5 hours ago
Application Architect, Scotiabank
Scotiabank
Toronto, ON
Partner with the Sr. Manager, Development and Solution Architect team to:
Added 5 hours ago
M
Senior Technology Project Manager, Group Functions Technology
Manulife
Toronto, ON
- Full-time
…successful candidate will coordinate with business sponsors, product owners, Application, Engineering, Architecture, Infrastructure, Data, Cybersecurity, Technology Risk and external…
Added 6 hours ago
V
Staff Software Developer, Simulation / Développeur(se) logiciel principal(e), Simulation
Vention
Montreal, QC
- Full-time
…cells to large, complex designs. Your work will help our sales, solution engineering and delivery teams confirm project feasibility in simulation early, which reduces risk and saves time on…
Added 7 hours ago
S
Mechanical Engineer, Co-Op
Stryker
Burnaby, BC
- Full-time
Releasing Engineering Change Orders (ECO’s) of Device Master Record (DMR) documents into our Agile Product Lifecycle Management software.
Added 7 hours ago
S
Technical Product Marketing Manager
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
We're looking for a Technical Product Marketing Manager who builds the story visually, not just writes it. You'll take Slack's roadmap and technical capabilities and turn them into working…
Added 7 hours ago
T
Data Scientist I (Quants) – Insurance Model Validation
TD
Toronto, ON
- Full-time
The position reports to Senior Manager, Insurance Model Validation. Detailed accountabilities include:
Added 8 hours ago
T
Sr. Business Systems Analyst Specialist, TD Securities
TD
Toronto, ON
- Full-time
You will act as the primary BSA lead for the workstream, partnering with the Volcker Office, Market Risk, Product Control, Compliance, Regulatory Supervisory Management, Engineering team…
Added 8 hours ago
N
Full Stack. Net Developer
Nutrien
Saskatoon, SK
- Full-time
Ability to collaborate effectively with business partners, product owners, architects, vendors, and distributed engineering teams to translate business needs into secure, maintainable…
Added 9 hours ago
E
Senior Client Portfolio Manager (FX Dealer)
Ebury
Toronto, ON
- Full-time
…environments, strategies, and industry to provide the best solution for their situation using Ebury's large product…
Added 9 hours ago
H
Sr. Channel Sales Representative
Honeywell
Burnaby, BC
- Full-time
Reporting to the Fire and SAS Director of Sales, the Senior Regional Sales Manager will manage all aspects of engagements with existing and new customers for Honeywell Enterprise Fire…

Ashby

Manager, Technical Services

Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Manager of Technical Services

Hi, I’m John and I’m the Head of Professional Services at Ashby. One of my favorite aspects of Ashby is our operating principle of Continuous Improvement. Coupled with our principle of caring deeply about our customers, we often find ourselves wondering ‘what is a better way to accomplish this’. That’s why I am thrilled to be hiring our first Technical Services Manager! As a leader on our growing Professional Services team (within Ashby’s Customer Success organization), you’ll have the opportunity to play a key role early in our customers’ journey, ultimately up-leveling the overall customer experience.

The Ashby team has grown rapidly over the last few years, and we're not slowing down: we now support thousands of customers, with ARR growing much faster than 100% year over year. As we scale upmarket, we are increasingly partnering with larger, highly complex organizations that bring sophisticated HR tech stacks requiring more customized integrations. To meet this demand, our technical services function is expanding quickly, and we are looking for our first dedicated leader to guide this talented group of individual contributors through our next phase of scale. We'll share more details once we meet, but you probably have a good idea as to why we're hiring for this role.

The Role

We’re looking for our first Manager of Technical Services to be the strategic anchor for Ashby’s expanding technical integration services. This role bridges two distinct technical engines: you will oversee specialized integration consultants dedicated to deep Workday integrations, as well as a team of technical solution consultants who build bespoke API solutions, craft custom recommendations, and deliver hands-on technical builds for our customers.

Six months in, success looks like having a highly efficient, scaled team that seamlessly handles multiple concurrent complex integrations, successfully troubleshoots mid-flight technical challenges, and consistently delivers high-value technical consulting. The impact you will have is substantial; you will help shape our technical services strategy and ensure all customers can cohesively integrate Ashby into their complex HR tech stacks.

You Will Achieve This By

Building and scaling a high-performing team, supporting both specialized Integration Consultants and Technical Solution Consultants; empowering them to comfortably manage high-volume portfolios while maintaining Ashby's high standards for quality.
Building the operational infrastructure required to scale technical services, including capacity planning, project prioritization, quality standards, and repeatable delivery processes. You know when to standardize, when to customize, and how to balance speed, quality, and customer outcomes.
Acting as a senior escalation point, leveraging your foundational knowledge of Workday architecture and complex API capabilities to guide your team. Diving into active integrations, troubleshooting roadblocks, and translating ambiguity into clear technical paths, helping your team scope solutions.
Owning the evolution of our technical services offerings, identifying recurring customer needs, evaluating opportunities to standardize solutions, and determining where new technical capabilities will deliver the greatest customer and business impact.
Partnering closely with Product, Engineering, Sales, and Implementation to distinguish product gaps from services opportunities, establish clear ownership of complex technical challenges, and ensure customer commitments are both technically feasible and commercially sound.

As you're probably gathering, we're looking for someone who has been in the trenches, led high-volume functions, and built and scaled a team of technical consultants. You've done this work yourself, and you bring real "I've been there" credibility and empathy for customers navigating complex tools.

To be qualified for this role, you must have the following:

8+ years of experience in technical consulting, integration services, or technical implementations, with at least 3+ years directly managing and scaling a team of technical resources.
Strong working knowledge of enterprise integrations, including Workday architecture, APIs, authentication, data mapping, and integration design. You can critically evaluate proposed solutions, identify technical risks, and guide consultants through complex implementation challenges, ultimately translating these concepts into clear, actionable strategies for non-technical audiences and executive stakeholders.
Demonstrated success guiding a team of consultants through a high-volume portfolio of mid-to-large tier enterprise organizations. You know how to orchestrate moving pieces, keep a mixed-discipline team on track, and balance bandwidth across concurrent enterprise projects.
Experience actively building a team by anticipating future gaps, looking around the corner to determine what technical capabilities or services we will need next before the demand even hits.

If you need someone else to do any of the following, then this role is probably not for you:

Dive into the technical details; if you prefer to manage from a distance rather than understand the underlying architecture and challenge technical decisions, this isn't a fit.
Brainstorm and validate solutions to complex integration hurdles when your team gets stuck.
Scope mid-flight pivots; when a customer suddenly requires a custom build instead of a standard integration, you must be able to step in and define that technical path.
Manage the reality of scale; if you are only comfortable overseeing singular, monolithic deployments rather than a high-volume portfolio of concurrent projects across your team.

Instructions

Please take your time with your application and the application questions. Although we use AI to assist in our review, we never use AI to auto-qualify or disqualify candidates. We lay eyes on each and every application, and speak to a very select group of candidates based on the application as a whole.

The Interview

At Ashby, Our Team And Interview Process Want To Help You Show Your Best Self. Our Interview Process Is Structured To Get To Know You And Your Career As Well As Empower You With Insight Into Our Key Focus Areas. Here Is The Process In Its Entirety

30 min - Recruiter Screen with Talent Team
45 min - Interview with the Head of Professional Services
60 min- Mock Call with an Integrations Consultant and Product Manager
Final Round:
- 30 min - Cross-Functional Interview with a CS Leader
- 30 min - Leadership Interview with VP of Customer Success
- 30 min - Interview with the CEO
- 10 min - Closing Questions with Hiring Manager

Our Philosophy

Here Are a Few Key Points (relevant To The Go-to-market Side) That Should Give You An Idea Of What It Is Like To Work With Us

We spend a lot of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell.
We want to offer deep expertise whenever we interact with prospects and customers.
We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. We hire and compensate accordingly.
We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process. You can take a look at our Operating Principles to get a sense of what we are looking for in folks on the team.

Benefits

Competitive salary and equity.
10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby - do it when you feel financially comfortable.
Unlimited PTO with four weeks recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅.
Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
$100/month education budget with more expensive items (like conferences) covered with manager approval.
If you’re in the US, top-notch health insurance for you and your dependents with 100% of premiums covered by us.
401(k) with a 3% employer contribution.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

Compensation Range: $205K - $274K

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More about this job

Responsibilities

Lead and scale the technical services team, overseeing Workday integration consultants and technical solution consultants delivering custom API solutions and complex customer integrations. Establish scalable delivery operations and services strategy, resolve technical escalations, and partner with Product, Engineering, Sales, and Implementation to deliver feasible, high-quality customer outcomes.

Requirements

Requires 8+ years of experience in technical consulting, integration services, or technical implementations, including at least 3 years managing and scaling technical teams. Candidates need strong knowledge of enterprise integrations, Workday, APIs, and implementation design, plus experience leading high-volume enterprise project portfolios and communicating technical strategies to varied audiences.

Skills

Technical Consulting
Team Leadership
Team Scaling
Enterprise Integrations
Workday Architecture
API Solutions
Authentication
Data Mapping
Integration Design
Technical Troubleshooting
Capacity Planning
Project Prioritization
Quality Standards
Process Development
Stakeholder Communication
Cross-Functional Collaboration

Benefits

Competitive Salary
Equity
10-Year Stock Option Exercise Window
Unlimited Paid Time Off
Paid Family Leave
Equipment, Software, and Office Furniture Budget
Education Budget
Health Insurance
401(k) With Employer Contribution

Visa sponsorship

Not detected in the job text

Hiring contact

John

Keywords

Technical Services
Professional Services
Customer Success
Workday
Enterprise Integrations
APIs
Authentication
Data Mapping
Integration Design
Technical Solution Consulting
Custom API Solutions
HR Technology
Technical Implementations
Capacity Planning
Project Prioritization
Quality Standards
Delivery Processes
Technical Escalation
Troubleshooting
Services Strategy
Product Gaps
Enterprise Organizations
Cross-Functional Collaboration
Portfolio Management
Customer Experience

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