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Added 1 hour ago
SI
Senior Implementation Specialist
STACK IT Recruitment
Toronto, ON
- $110,000 to $130,000 CAD / year
- Full-time
We're hiring a Senior Implementation Specialist to join a managed services and cloud hosting provider working across Microsoft 365, Azure, and virtualized infrastructure. The role leads…
Added 1 hour ago
A
CCaaS Developer
Accenture
Montreal, QC
- Full-time
…delivery environments, translate complex requirements into robust implementations, and work closely with architects, developers, and business stakeholders to deliver best-in-class contact…
Added 2 hours ago
SI
Senior Systems Engineer
STACK IT Recruitment
Remote, Canada
- $110,000 to $130,000 CAD / year
- Full-time
- Remote
We’re hiring a Senior Systems Engineer to join a managed services and cloud hosting provider working across Microsoft 365, Azure, and virtualized infrastructure. The role leads hands-on…
Added 2 hours ago
SI
Senior Systems Engineer
STACK IT Recruitment
Remote, Canada
- $110,000 to $130,000 CAD / year
- Full-time
- Remote
We’re hiring a Senior Systems Engineer to join a managed services and cloud hosting provider working across Microsoft 365, Azure, and virtualized infrastructure. The role leads hands-on…
Added 2 hours ago
SI
Senior Systems Engineer
STACK IT Recruitment
Remote, Canada
- $110,000 to $130,000 CAD / year
- Full-time
- Remote
We’re hiring a Senior Systems Engineer to join a managed services and cloud hosting provider working across Microsoft 365, Azure, and virtualized infrastructure. The role leads hands-on…
Added 3 hours ago
E
Employee Services Rep
Enbridge
Edmonton, AB · Toronto, ON
- Full-time
Are you an aspiring HR professional? If you have a positive demeanor with a high level of professionalism, we have an excellent opportunity for you!
Added 3 hours ago
M
Project Delivery Director - Fare Payment Modernization
Masabi
Remote, Canada
- Full-time
- Remote
// Masabi is seeking an experienced Lead Program Manager to lead the end-to-end implementation and delivery of a major, multi-year transit technology modernization program in North America.…
Added 3 hours ago
ES
Implementation Manager - ECP, Grants
Euna Solutions
ON · Oakville, Ontario
- Full-time
The Implementation Manager is responsible for guiding clients through the full implementation and onboarding lifecycle for Euna Grants. This individual brings deep grants knowledge, a…
Added 6 hours ago
Corporate Traveller - Senior Productivity Manager - Vancouver, BC
Flight Centre
BC
…on team productivity? As a Senior Operational Productivity Manager with FCTG Americas, you'll play a critical role in improving workflows, enabling technology adoption, and removing…
Added 6 hours ago
MM
Global Financial Crime Screening Operations Manager
Marsh McLennan
Toronto, ON
- Full-time
The GFC Screening Operations Manager will focus on supporting the governance and oversight of our screening program and supporting the Head of Screening Operations with stakeholder…
Added 17 hours ago
TD
Head of Performance Marketing
Tiller Digital
Calgary, AB
- Full-time
Lead the performance marketing department, taking accountability for the effectiveness, efficiency, and continuous improvement of our services and the results we deliver for clients.
Added 18 hours ago
B
Forward Deployed Engineer
Baseten
Toronto, ON
- $165,000 to $330,000 USD / year
- Full-time
…translating ambiguous business goals into reliable, observable services with clear quality, latency, and cost…
Added 20 hours ago
CO
Mgr, Business Planning & Financial Systems - Finance
City of Mississauga
Mississauga, ON
- Full-time
The Manager Budgets, Business Planning & Financial Systems is responsible for leading the City’s business planning and budget process, overseeing financial systems and reporting, and…
Added 21 hours ago
A
Manager, Global Practice and Delivery (Solutions & Services)
Acceldata
Kitchener, ON
- Full-time
Build a high-performing professional services organisation that delivers enterprise implementations on time, accelerates customer time-to-value, improves delivery efficiency, and drives…
Added 21 hours ago
A
Manager, Technical Services
Ashby
Canada
- Full-time
Hi, I’m John and I’m the Head of Professional Services at Ashby. One of my favorite aspects of Ashby is our operating principle of Continuous Improvement. Coupled with our principle of…
Added 21 hours ago
M
Senior CyberArk Security Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…platform modernization, and continuously improve how CyberArk services are designed, operated and…
Added 21 hours ago
Mgr, Budgets, Business Planning & Financial Systems - Finance
City of Mississauga
Mississauga, ON
The Manager Budgets, Business Planning & Financial Systems is responsible for leading the City’s business planning and budget process, overseeing financial systems and reporting, and…
Added 21 hours ago
CO
Process Documentation Specialist (2-Year Contract)
City of Markham
Markham, ON
- $83,093 to $104,793 CAD / year
- Contract
Reporting to the Manager, IT Project Delivery, the Process Documentation Specialist is responsible for analyzing, documenting, and standardizing end-to-end business processes and system…
Added 21 hours ago
D
Dayforce Manager
Deloitte
Toronto, ON
- Full-time
…future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all…
Added 21 hours ago
C
Bilingual Dayforce Core HR & WFM Implementation Consultant
CGI
Ottawa, ON
- Full-time
The consultant will be embedded within a Dayforce led project team, working under the direction of a Dayforce Project Manager and Sponsor. They will independently own assigned…
Added 1 day ago
SAP SuccessFactors Employee Central Payroll - Senior Manager
EY
AB · Ottawa, ON · Toronto, ON · Calgary, AB
We are seeking a Senior Manager with deep expertise in SAP SuccessFactors Employee Central Payroll to join our HR Technology practice. This role is designed for professionals who can lead…
Added 1 day ago
Mgr, Business Planning & Financial Systems - Finance
City of Mississauga
Mississauga, ON
The Manager Budgets, Business Planning & Financial Systems is responsible for leading the City’s business planning and budget process, overseeing financial systems and reporting, and…
Added 1 day ago
C
Customer Success Manager, Public Sector & Defence
Cohere
Ottawa, ON
- $150,000 to $215,000 USD / year
- Full-time
We're seeking an exceptional Customer Success Manager with deep expertise in the Canadian public sector and defence landscape to lead our most strategic government accounts. This role…
Added 1 day ago
KS
Finance Manager - Contract (Maternity Leave Cover)
Keywords Studios
Remote, Canada
- Remote
At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical…
Added 1 day ago
CO
Job ID #32296: Manager, IT Infrastructure
City of Hamilton
Hamilton, ON
- Full-time
Reporting to the CISO and Director, IT Infrastructure, the Manager, IT Infrastructure provides strategic and operational leadership for the City’s enterprise infrastructure and…

Ashby

Manager, Technical Services

Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Manager of Technical Services

Hi, I’m John and I’m the Head of Professional Services at Ashby. One of my favorite aspects of Ashby is our operating principle of Continuous Improvement. Coupled with our principle of caring deeply about our customers, we often find ourselves wondering ‘what is a better way to accomplish this’. That’s why I am thrilled to be hiring our first Technical Services Manager! As a leader on our growing Professional Services team (within Ashby’s Customer Success organization), you’ll have the opportunity to play a key role early in our customers’ journey, ultimately up-leveling the overall customer experience.

The Ashby team has grown rapidly over the last few years, and we're not slowing down: we now support thousands of customers, with ARR growing much faster than 100% year over year. As we scale upmarket, we are increasingly partnering with larger, highly complex organizations that bring sophisticated HR tech stacks requiring more customized integrations. To meet this demand, our technical services function is expanding quickly, and we are looking for our first dedicated leader to guide this talented group of individual contributors through our next phase of scale. We'll share more details once we meet, but you probably have a good idea as to why we're hiring for this role.

The Role

We’re looking for our first Manager of Technical Services to be the strategic anchor for Ashby’s expanding technical integration services. This role bridges two distinct technical engines: you will oversee specialized integration consultants dedicated to deep Workday integrations, as well as a team of technical solution consultants who build bespoke API solutions, craft custom recommendations, and deliver hands-on technical builds for our customers.

Six months in, success looks like having a highly efficient, scaled team that seamlessly handles multiple concurrent complex integrations, successfully troubleshoots mid-flight technical challenges, and consistently delivers high-value technical consulting. The impact you will have is substantial; you will help shape our technical services strategy and ensure all customers can cohesively integrate Ashby into their complex HR tech stacks.

You Will Achieve This By

Building and scaling a high-performing team, supporting both specialized Integration Consultants and Technical Solution Consultants; empowering them to comfortably manage high-volume portfolios while maintaining Ashby's high standards for quality.
Building the operational infrastructure required to scale technical services, including capacity planning, project prioritization, quality standards, and repeatable delivery processes. You know when to standardize, when to customize, and how to balance speed, quality, and customer outcomes.
Acting as a senior escalation point, leveraging your foundational knowledge of Workday architecture and complex API capabilities to guide your team. Diving into active integrations, troubleshooting roadblocks, and translating ambiguity into clear technical paths, helping your team scope solutions.
Owning the evolution of our technical services offerings, identifying recurring customer needs, evaluating opportunities to standardize solutions, and determining where new technical capabilities will deliver the greatest customer and business impact.
Partnering closely with Product, Engineering, Sales, and Implementation to distinguish product gaps from services opportunities, establish clear ownership of complex technical challenges, and ensure customer commitments are both technically feasible and commercially sound.

As you're probably gathering, we're looking for someone who has been in the trenches, led high-volume functions, and built and scaled a team of technical consultants. You've done this work yourself, and you bring real "I've been there" credibility and empathy for customers navigating complex tools.

To be qualified for this role, you must have the following:

8+ years of experience in technical consulting, integration services, or technical implementations, with at least 3+ years directly managing and scaling a team of technical resources.
Strong working knowledge of enterprise integrations, including Workday architecture, APIs, authentication, data mapping, and integration design. You can critically evaluate proposed solutions, identify technical risks, and guide consultants through complex implementation challenges, ultimately translating these concepts into clear, actionable strategies for non-technical audiences and executive stakeholders.
Demonstrated success guiding a team of consultants through a high-volume portfolio of mid-to-large tier enterprise organizations. You know how to orchestrate moving pieces, keep a mixed-discipline team on track, and balance bandwidth across concurrent enterprise projects.
Experience actively building a team by anticipating future gaps, looking around the corner to determine what technical capabilities or services we will need next before the demand even hits.

If you need someone else to do any of the following, then this role is probably not for you:

Dive into the technical details; if you prefer to manage from a distance rather than understand the underlying architecture and challenge technical decisions, this isn't a fit.
Brainstorm and validate solutions to complex integration hurdles when your team gets stuck.
Scope mid-flight pivots; when a customer suddenly requires a custom build instead of a standard integration, you must be able to step in and define that technical path.
Manage the reality of scale; if you are only comfortable overseeing singular, monolithic deployments rather than a high-volume portfolio of concurrent projects across your team.

Instructions

Please take your time with your application and the application questions. Although we use AI to assist in our review, we never use AI to auto-qualify or disqualify candidates. We lay eyes on each and every application, and speak to a very select group of candidates based on the application as a whole.

The Interview

At Ashby, Our Team And Interview Process Want To Help You Show Your Best Self. Our Interview Process Is Structured To Get To Know You And Your Career As Well As Empower You With Insight Into Our Key Focus Areas. Here Is The Process In Its Entirety

30 min - Recruiter Screen with Talent Team
45 min - Interview with the Head of Professional Services
60 min- Mock Call with an Integrations Consultant and Product Manager
Final Round:
- 30 min - Cross-Functional Interview with a CS Leader
- 30 min - Leadership Interview with VP of Customer Success
- 30 min - Interview with the CEO
- 10 min - Closing Questions with Hiring Manager

Our Philosophy

Here Are a Few Key Points (relevant To The Go-to-market Side) That Should Give You An Idea Of What It Is Like To Work With Us

We spend a lot of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell.
We want to offer deep expertise whenever we interact with prospects and customers.
We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. We hire and compensate accordingly.
We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process. You can take a look at our Operating Principles to get a sense of what we are looking for in folks on the team.

Benefits

Competitive salary and equity.
10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby - do it when you feel financially comfortable.
Unlimited PTO with four weeks recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅.
Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
$100/month education budget with more expensive items (like conferences) covered with manager approval.
If you’re in the US, top-notch health insurance for you and your dependents with 100% of premiums covered by us.
401(k) with a 3% employer contribution.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

Compensation Range: $205K - $274K

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More about this job

Responsibilities

Lead and scale the technical services team, overseeing Workday integration consultants and technical solution consultants delivering custom API solutions and complex customer integrations. Establish scalable delivery operations and services strategy, resolve technical escalations, and partner with Product, Engineering, Sales, and Implementation to deliver feasible, high-quality customer outcomes.

Requirements

Requires 8+ years of experience in technical consulting, integration services, or technical implementations, including at least 3 years managing and scaling technical teams. Candidates need strong knowledge of enterprise integrations, Workday, APIs, and implementation design, plus experience leading high-volume enterprise project portfolios and communicating technical strategies to varied audiences.

Skills

Technical Consulting
Team Leadership
Team Scaling
Enterprise Integrations
Workday Architecture
API Solutions
Authentication
Data Mapping
Integration Design
Technical Troubleshooting
Capacity Planning
Project Prioritization
Quality Standards
Process Development
Stakeholder Communication
Cross-Functional Collaboration

Benefits

Competitive Salary
Equity
10-Year Stock Option Exercise Window
Unlimited Paid Time Off
Paid Family Leave
Equipment, Software, and Office Furniture Budget
Education Budget
Health Insurance
401(k) With Employer Contribution

Visa sponsorship

Not detected in the job text

Hiring contact

John

Keywords

Technical Services
Professional Services
Customer Success
Workday
Enterprise Integrations
APIs
Authentication
Data Mapping
Integration Design
Technical Solution Consulting
Custom API Solutions
HR Technology
Technical Implementations
Capacity Planning
Project Prioritization
Quality Standards
Delivery Processes
Technical Escalation
Troubleshooting
Services Strategy
Product Gaps
Enterprise Organizations
Cross-Functional Collaboration
Portfolio Management
Customer Experience

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