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Added 39 mins ago
LI
Senior Product Manager
Lotus IT Solutions
Toronto, ON
- Contract
Prepare executive updates, product decisions, options analyses, and recommendations for senior leadership.
Added 39 mins ago
LI
Data Analytical Specialist/Scientist
Lotus IT Solutions
Toronto, ON
- Contract
…and Business Service Delivery and Procurement) is seeking a Senior Data Analytical Specialist/Scientist to join their team in Toronto. The successful consultant will lead the development…
Added 39 mins ago
LI
Systems Testing/QA Specialist
Lotus IT Solutions
Toronto, ON
- Contract
The Ministry of Public and Business Service Delivery and Procurement is seeking a Senior Systems Testing/QA Specialist to support the Labour and Transportation Cluster. The successful…
Added 39 mins ago
LI
Business Analyst - Senior
Lotus IT Solutions
Toronto, ON
- Contract
…and Business Service Delivery and Procurement) is seeking a Senior Business Analyst with expertise in training development, change management, and stakeholder facilitation. In this role,…
Added 39 mins ago
LI
IT Enterprise Architect/Strategist
Lotus IT Solutions
Toronto, ON
- Contract
The Ministry of Public and Business Service Delivery and Procurement is seeking a Senior IT Enterprise Architect/Strategist to join the Enterprise Technology & Digital Standards (ETS) team…
Added 1 hour ago
A
Manager, Technical Services
Ashby
Canada
- Full-time
Acting as a senior escalation point, leveraging your foundational knowledge of Workday architecture and complex API capabilities to guide your team. Diving into active integrations,…
Added 1 hour ago
LE
Senior Consultant
London Economics International LLC
Toronto, ON
- Full-time
…forward-thinking analysis to produce reliable and comprehensive solutions reflective of the unique challenges faced by our clients. LEI is active across the energy sector value chain…
Added 1 hour ago
ME
Talent & Organizational Development Consultant
Morson Edge (Canada)
Ottawa, ON
- $60 to $70 CAD / hour
- Contract
Our client is looking for an intermediate-level Talent & Organizational Development consultant to partner with business leaders, HR, and teamsto diagnose talentgaps, design…
Added 1 hour ago
SC
Senior Consultant (Geology)
SRK Consulting
Toronto, ON
- Full-time
As a Senior Consultant (Geology) within this team, you will support both mineral resource geology modeling and structural geology projects. Mineral resource projects will include data…
Added 1 hour ago
C
Senior Utility Business Consultant – Energy & Utilities
CGI
Toronto, ON
- Full-time
CGI is seeking an experienced Utility Business Consultant to help shape the future of Ontario's electricity sector and drive the growth of our Energy & Utilities practice.
Added 6 hours ago
SAP SuccessFactors Learning Lead - Senior Consultant / Manager
EY
Edmonton, AB · AB · Winnipeg, MB · Dieppe, NB · Saint John, NB · St. John's, NL · Halifax, NS · London, ON · Ottawa, ON · Toronto, ON · ON · Saskatoon, SK · Waterloo, ON · Calgary, AB
As a Senior Consultant or Manager, you will own the end-to-end delivery of SuccessFactors Learning implementations, lead client engagements, and mentor junior consultants. This role is…
Added 6 hours ago
SAP SuccessFactors Employee Central Global Benefits - Senior Consultant or Manager
EY
Edmonton, AB · AB · Winnipeg, MB · Dieppe, NB · Saint John, NB · St. John's, NL · Halifax, NS · London, ON · Ottawa, ON · Toronto, ON · ON · Saskatoon, SK · Calgary, AB · Waterloo, ON
We are looking for a highly skilled SAP SuccessFactors EC Global Benefits – Senior Consultant or Manager to join our HR Technology practice. This role is designed for professionals with…
Added 6 hours ago
MO
Program Manager, Wastewater Services
Municipality of Chatham-Kent
Chatham-Kent, ON · Chatham, ON
- Full-time
Analyze operational, infrastructure, rainfall, flow, overflow, condition, and financial data to identify trends and improvement opportunities and prepare reports, business cases,…
Added 7 hours ago
C
Sr. Consultant, Vendor Management
CIBC
Toronto, ON
- Full-time
…management, and disciplined oversight of network-driven change. As a Senior Consultant, Vendor Governance and Contract Management, you’ll help lead the oversight of Network Bulletins and…
Added 8 hours ago
Sr. Consultant - Cloud Infrastructure Architect | Conseiller senior – Architecte d'infrastructure infonuagique, Public Sector | secteur public
Amazon
Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
AWS Professional Services (ProServe) team is hiring a skilled Consultant to join our Public Sector team at Amazon Web Services (AWS). In this role, you'll work closely with customers to…
Added 9 hours ago
H
Sr. Channel Sales Representative
Honeywell
Burnaby, BC
- Full-time
…industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies…
Added 9 hours ago
K
Senior Consultant, ServiceNow
KPMG
ON · Kitchener, Ontario
- Full-time
As a senior consultant in our ServiceNow practice, you will learn from the best in the industry and develop your personal skills by:
Added 10 hours ago
SG
Sr. Forward Deployed Engineer
Software Guidance & Assistance, Inc. (SGA, Inc.)
Mississauga, ON
- Full-time
Prior experience as a Forward Deployed Engineer, Solutions Architect, or Technical Consultant embedded within financial institutions.
Added 11 hours ago
JA
SAP Senior Functional Specialist FICO/PS
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Toronto, ON
- Full-time
Knowledge of Vertex or other Tax solutions that integrate to SAP
Added 11 hours ago
AG
SAP Senior Business Systems Analyst (SAP Finance)
Addmore Group
Oshawa, ON
- Full-time
Our Client is looking for a Senior Business Systems Analyst (SAP Finance) to join as a permanent employee
Added 11 hours ago
C
Senior Consultant, Control Optimization & Analytics
CIBC
Toronto, ON
- Full-time
Reporting to Director, Advanced Analytics, Strategy and Transformation, you will be a senior contributor for developing and delivering on the Advanced Analytics team’s technical solution…
Added 11 hours ago
C
Sr. Consultant, Data Platform DevOps
CIBC
Toronto, ON
- Full-time
Our team is focused on building and evolving a modern, scalable data platform that supports critical business and technology priorities across CIBC. As a Senior Consultant, Data Platform…
Added 11 hours ago
C
Senior Consultant, Employee Technology Services
CIBC
Toronto, ON
- Full-time
…experiences through thoughtful technology support strategies. As a Senior Consultant, Employee Technology Services, you'll provide leadership and subject matter expertise across automation…
Added 11 hours ago
C
Consultant, IT Quality Assurance
CIBC
Toronto, ON
- Full-time
…ensure client needs are met with the highest quality. As a Senior Test Coordinator, you’ll be a team lead on CIBC’s Technology team, assigning and overseeing the execution of test cases and…
Added 11 hours ago
MM
Compensation Consultant, Associate
Marsh McLennan
Toronto, ON
- Full-time
As a Compensation Consultant Associate, you will join a national team of 100 passionate consultants who have a wealth of expertise in employee and executive rewards, employee communication,…

Ashby

Manager, Technical Services

Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Manager of Technical Services

Hi, I’m John and I’m the Head of Professional Services at Ashby. One of my favorite aspects of Ashby is our operating principle of Continuous Improvement. Coupled with our principle of caring deeply about our customers, we often find ourselves wondering ‘what is a better way to accomplish this’. That’s why I am thrilled to be hiring our first Technical Services Manager! As a leader on our growing Professional Services team (within Ashby’s Customer Success organization), you’ll have the opportunity to play a key role early in our customers’ journey, ultimately up-leveling the overall customer experience.

The Ashby team has grown rapidly over the last few years, and we're not slowing down: we now support thousands of customers, with ARR growing much faster than 100% year over year. As we scale upmarket, we are increasingly partnering with larger, highly complex organizations that bring sophisticated HR tech stacks requiring more customized integrations. To meet this demand, our technical services function is expanding quickly, and we are looking for our first dedicated leader to guide this talented group of individual contributors through our next phase of scale. We'll share more details once we meet, but you probably have a good idea as to why we're hiring for this role.

The Role

We’re looking for our first Manager of Technical Services to be the strategic anchor for Ashby’s expanding technical integration services. This role bridges two distinct technical engines: you will oversee specialized integration consultants dedicated to deep Workday integrations, as well as a team of technical solution consultants who build bespoke API solutions, craft custom recommendations, and deliver hands-on technical builds for our customers.

Six months in, success looks like having a highly efficient, scaled team that seamlessly handles multiple concurrent complex integrations, successfully troubleshoots mid-flight technical challenges, and consistently delivers high-value technical consulting. The impact you will have is substantial; you will help shape our technical services strategy and ensure all customers can cohesively integrate Ashby into their complex HR tech stacks.

You Will Achieve This By

Building and scaling a high-performing team, supporting both specialized Integration Consultants and Technical Solution Consultants; empowering them to comfortably manage high-volume portfolios while maintaining Ashby's high standards for quality.
Building the operational infrastructure required to scale technical services, including capacity planning, project prioritization, quality standards, and repeatable delivery processes. You know when to standardize, when to customize, and how to balance speed, quality, and customer outcomes.
Acting as a senior escalation point, leveraging your foundational knowledge of Workday architecture and complex API capabilities to guide your team. Diving into active integrations, troubleshooting roadblocks, and translating ambiguity into clear technical paths, helping your team scope solutions.
Owning the evolution of our technical services offerings, identifying recurring customer needs, evaluating opportunities to standardize solutions, and determining where new technical capabilities will deliver the greatest customer and business impact.
Partnering closely with Product, Engineering, Sales, and Implementation to distinguish product gaps from services opportunities, establish clear ownership of complex technical challenges, and ensure customer commitments are both technically feasible and commercially sound.

As you're probably gathering, we're looking for someone who has been in the trenches, led high-volume functions, and built and scaled a team of technical consultants. You've done this work yourself, and you bring real "I've been there" credibility and empathy for customers navigating complex tools.

To be qualified for this role, you must have the following:

8+ years of experience in technical consulting, integration services, or technical implementations, with at least 3+ years directly managing and scaling a team of technical resources.
Strong working knowledge of enterprise integrations, including Workday architecture, APIs, authentication, data mapping, and integration design. You can critically evaluate proposed solutions, identify technical risks, and guide consultants through complex implementation challenges, ultimately translating these concepts into clear, actionable strategies for non-technical audiences and executive stakeholders.
Demonstrated success guiding a team of consultants through a high-volume portfolio of mid-to-large tier enterprise organizations. You know how to orchestrate moving pieces, keep a mixed-discipline team on track, and balance bandwidth across concurrent enterprise projects.
Experience actively building a team by anticipating future gaps, looking around the corner to determine what technical capabilities or services we will need next before the demand even hits.

If you need someone else to do any of the following, then this role is probably not for you:

Dive into the technical details; if you prefer to manage from a distance rather than understand the underlying architecture and challenge technical decisions, this isn't a fit.
Brainstorm and validate solutions to complex integration hurdles when your team gets stuck.
Scope mid-flight pivots; when a customer suddenly requires a custom build instead of a standard integration, you must be able to step in and define that technical path.
Manage the reality of scale; if you are only comfortable overseeing singular, monolithic deployments rather than a high-volume portfolio of concurrent projects across your team.

Instructions

Please take your time with your application and the application questions. Although we use AI to assist in our review, we never use AI to auto-qualify or disqualify candidates. We lay eyes on each and every application, and speak to a very select group of candidates based on the application as a whole.

The Interview

At Ashby, Our Team And Interview Process Want To Help You Show Your Best Self. Our Interview Process Is Structured To Get To Know You And Your Career As Well As Empower You With Insight Into Our Key Focus Areas. Here Is The Process In Its Entirety

30 min - Recruiter Screen with Talent Team
45 min - Interview with the Head of Professional Services
60 min- Mock Call with an Integrations Consultant and Product Manager
Final Round:
- 30 min - Cross-Functional Interview with a CS Leader
- 30 min - Leadership Interview with VP of Customer Success
- 30 min - Interview with the CEO
- 10 min - Closing Questions with Hiring Manager

Our Philosophy

Here Are a Few Key Points (relevant To The Go-to-market Side) That Should Give You An Idea Of What It Is Like To Work With Us

We spend a lot of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell.
We want to offer deep expertise whenever we interact with prospects and customers.
We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. We hire and compensate accordingly.
We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process. You can take a look at our Operating Principles to get a sense of what we are looking for in folks on the team.

Benefits

Competitive salary and equity.
10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby - do it when you feel financially comfortable.
Unlimited PTO with four weeks recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅.
Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
$100/month education budget with more expensive items (like conferences) covered with manager approval.
If you’re in the US, top-notch health insurance for you and your dependents with 100% of premiums covered by us.
401(k) with a 3% employer contribution.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

Compensation Range: $205K - $274K

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More about this job

Responsibilities

Lead and scale the technical services team, overseeing Workday integration consultants and technical solution consultants delivering custom API solutions and complex customer integrations. Establish scalable delivery operations and services strategy, resolve technical escalations, and partner with Product, Engineering, Sales, and Implementation to deliver feasible, high-quality customer outcomes.

Requirements

Requires 8+ years of experience in technical consulting, integration services, or technical implementations, including at least 3 years managing and scaling technical teams. Candidates need strong knowledge of enterprise integrations, Workday, APIs, and implementation design, plus experience leading high-volume enterprise project portfolios and communicating technical strategies to varied audiences.

Skills

Technical Consulting
Team Leadership
Team Scaling
Enterprise Integrations
Workday Architecture
API Solutions
Authentication
Data Mapping
Integration Design
Technical Troubleshooting
Capacity Planning
Project Prioritization
Quality Standards
Process Development
Stakeholder Communication
Cross-Functional Collaboration

Benefits

Competitive Salary
Equity
10-Year Stock Option Exercise Window
Unlimited Paid Time Off
Paid Family Leave
Equipment, Software, and Office Furniture Budget
Education Budget
Health Insurance
401(k) With Employer Contribution

Visa sponsorship

Not detected in the job text

Hiring contact

John

Keywords

Technical Services
Professional Services
Customer Success
Workday
Enterprise Integrations
APIs
Authentication
Data Mapping
Integration Design
Technical Solution Consulting
Custom API Solutions
HR Technology
Technical Implementations
Capacity Planning
Project Prioritization
Quality Standards
Delivery Processes
Technical Escalation
Troubleshooting
Services Strategy
Product Gaps
Enterprise Organizations
Cross-Functional Collaboration
Portfolio Management
Customer Experience

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