Find work in Canada.

324,690 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 11 mins ago
Marketing Specialist, Communications & Digital
MetOcean Telematics
Dartmouth, NS
…of tradeshows and events. Working closely with the Marketing Manager and Marketing Content Creator, you will help turn marketing plans and ideas into clear, consistent, and effective…
Added 11 mins ago
Digital Media Specialist
Infrastructure Ontario
Toronto, ON
…for IO’s internal and external audiences, including graphic design, multimedia, video, photography, web and social media content. Reporting to the Sr. Manager, the role works…
Added 11 mins ago
PF
Coordinator, Budgets & Projects
Pattison Food Group
Langley (District), BC · Langley Office - Langley BC
- Full-time
We have an exciting opportunity for a full-time Coordinator, Budgets and Projects to join our Design, Development & Construction team in Langley, BC.
Added 11 mins ago
Engineering Outreach Manager - Limited Term
ontariotechu
Oshawa, ON
Job Summary: The Engineering Outreach Manager provides
Added 11 mins ago
UO
Senior Service Designer (2 years)
University of Alberta
Edmonton, AB
- Full-time
Reporting to the Manager, Service Design, the Senior Service Designer is accountable for the development and execution of service design, improvement and innovation for student services at…
Added 11 mins ago
T
Data Scientist II
TD
Toronto, ON
- Full-time
The Data Scientist II, Branch Analytics will design, build, and deploy advanced analytics solutions across cloud-based platforms, translating complex business problems into production-ready…
Added 11 mins ago
T
Manager, RCM & Regulatory Change, Wealth Compliance (5062)
TD
Toronto, ON
- Full-time
Support Wealth Testing activities to assess regulatory compliance risks and evaluate the design and effectiveness of compliance-related controls, activities, and remediation actions.
Added 11 mins ago
S
Seasonal Retail Sales Consultant - Part Time - Quartier DIX30, QB
Swarovski
Brossard, QC
- Part-time
Ready to bring brilliance to life with one of the most iconic brands in fashion and design? Join our retail team and be part of a culture where service meets style, and every interaction…
Added 11 mins ago
Sr. Advisor - Legacy Fleet , Electrical Engineering
VIA Rail Canada
Montreal, QC
Reporting to the Senior Engineering Manager, you will serve as the reference point for electrical rolling stock and control software. You will oversee technical support for the Rolling…
Added 14 mins ago
MP
General Manager - Luxury/High End Rental Condo
Michael Page
Toronto, ON · Greater Toronto Area, Canada
- $110,000 to $135,000 CAD / year
- Full-time
Our client is a vertically integrated development and asset manager focused on Class-A and vintage-style apartment buildings across the Greater Toronto Area (GTA) and Montreal. They provide…
Added 14 mins ago
BG
Pricing - Placement Year
BMW Group
Goodwood, ON
- Internship
Interested in learning how to design and implement changes within the SAP environment to support business processes
Added 14 mins ago
TC
Business Consulting Manager
Tata Consultancy Services
Toronto, ON
- $90,000 to $100,000 CAD / year
- Full-time
Design future-state processes and recommend process optimization initiatives.
Added 14 mins ago
C
Geotechnical Engineer
CIMA+
Montreal, QC
- Full-time
CIMA+’s Geotechnical Department is looking for a Geotechnical Project Manager for its Montreal office. When you join our team, you’ll be working in a multidisciplinary group comprising…
Added 14 mins ago
OT
Product Manager
Ocean Technologies Group
Canada
- Full-time
…to the marine and offshore industries, helping our clients design, construct and operate their assets to accepted levels of safety and environmental…
Added 14 mins ago
AC
Product Line Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
…presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications…
Added 14 mins ago
M
Commercial Sales Manager
MainMicro
Montreal, QC · Greater Montreal Metropolitan Area
- $115,000 to $140,000 CAD / year
- Full-time
We’re looking for a Sales Manager who leads from the front - someone who turns a room of Commercial Account Executives (both junior & senior) into a pipeline-crushing unit, and who’s…
Added 14 mins ago
G
Facilities Manager (6-month contract)
Geotab
Oakville, ON
- Contract
As a Facilities Manager your key area of responsibility will be leading the day-to-day operation and continuous improvement of Geotab's Oakville headquarters. You will lead the Office…
Added 14 mins ago
AC
Senior Product Line Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
…presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications…
Added 14 mins ago
ZI
Bookkeeper
ZenaTech Inc.
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
…leveraged its software development expertise and expanded its drone design and manufacturing capabilities through ZenaDrone to innovate and enhance customer inspection, monitoring, safety,…
Added 14 mins ago
UB
Quality Inspector
Unique Blowmoulding Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Read and interpret technical bottle drawings to verify dimensional and design specifications.
Added 14 mins ago
CO
Energy Management Specialist
City of Mississauga
Mississauga, ON
- Full-time
Reporting to Manager of Energy Management, the successful candidate will be responsible for analyzing utility consumption data, preparing utility budget forecasts and quarterly projections,…
Added 14 mins ago
AC
Pharmaceutical Facility Project Manager/Engineer
ALTEN Canada
Mississauga, ON
- $90,000 to $95,000 CAD / year
- Full-time
GMP Compliance: Ensure all design and construction activities meet GMP standards and regulatory requirements (Health Canada, FDA).
Added 14 mins ago
PG
Project Manager
PACO Group
Longueuil, QC
- Full-time
At Gala Systèmes, a subsidiary of the PACO Group located in Saint-Hubert on Montreal's South Shore, we design lifting systems that transform performance venues around the world. Behind each…
Added 25 mins ago
Project Engineer, Facilities MOP (Contract)
Trans Mountain
Calgary, AB
Support terminal modification packages at Edmonton, Sumas, and Burnaby where assigned, including design reviews, procurement support, construction work packages, RFIs, turnover…
Added 25 mins ago
Project Engineer, Pipeline MOP (Contract)
Trans Mountain
Calgary, AB
…valves (4 main line block valves and 5 check valves), including design reviews, technical deliverables, material and construction package support, and close-out…

Ashby

Product Support Engineer - NAMER

Canada

Compensation Range: $75K - $140K · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Compensation Range: $75K - $140K
Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

Original job description

Hello!

I’m Allie, Head of Support at Ashby. I’m excited to share that we’re hiring a Product Support Engineer in AMER.

We’re expanding our global Support team to provide 24/7 coverage across time zones. You’ll join a growing AMER Support Engineering team of four and contribute to how we support customers across the region. We staff across regions rather than relying on on-call rotations; we’ll discuss the specific schedule for this opening during the process.

Not sure which Support role is right for you?

We’re hiring for both Product Support Specialist and Product Support Engineer roles.

Support Specialist owns cases and customer communication end-to-end. Troubleshoots complex issues by navigating internal tooling - audit logs, user experience testing, and API testing - to help customers reach successful outcomes.
Support Engineering serves as the escalation point between Support Specialists and Product Engineering. Owns integrations, supports data mapping and data migrations for customers, and resolves escalated tickets that don't require product code changes.

Please choose the role that best reflects your experience and interests rather than applying to both. If another Support role seems like a closer match, we’ll consider that in our review.

About The Role

Support Engineering is the technical layer between frontline Support and Engineering. You’ll take on complex issues involving integrations, APIs, permissions, data, reporting, migrations, and workflows - using application behavior, logs, databases, and customer context to determine whether an issue can be resolved through Support or represents a product defect.

You’ll investigate issues end to end using tools such as Plain, GitHub, Datadog, databases, and the codebase. You won’t write the fix; you’ll give Engineering a well-validated escalation with reproduction steps, relevant evidence, customer impact, and a root-cause hypothesis when possible. You’ll also identify recurring issues, improve documentation and enablement, and partner with Product and Engineering on improvements. As a Support Engineer in AMER, you’ll work alongside four Support Engineers in the region, help shape the operating practices and handoff norms the team is continuing to develop, and bring AMER customer patterns to a global team.

What You’ll Own

Own complex technical issues from intake through resolution or escalation - investigating APIs, integrations, logs, data, configuration, and workflows to determine whether Support can resolve them or Engineering should be involved.
Set a high bar for complex technical investigations and ensure Engineering receives clear, actionable, well-validated product issues.
Build trusted working relationships with frontline Support, Engineering, Product, Customer Success, and customers.
Identify recurring problems and turn them into documentation, enablement, tooling, process improvements, or product feedback.
Partner with Product and Engineering on recurring product improvements by synthesizing customer patterns, validating defects, and sharing the technical context needed to choose between a product change, documentation, tooling, or process improvement.
Contribute to AMER coverage, handoff, and operating practices alongside the regional Support Engineering team while bringing customer patterns to the global Support Engineering team.
Track and improve the outcomes that matter: resolution speed, escalation quality, fewer avoidable Engineering escalations, frontline self-sufficiency, reduced customer effort, and customer confidence.

You Should Apply If

You’ve worked in a hands-on, customer-centric technical role where you independently investigate ambiguous issues involving APIs, integrations, logs, data, and application behavior.
You’re comfortable moving between customer conversations, APIs, logs, databases, product behavior, and code-level context to find root causes.
You can distinguish a configuration, data, documentation, or enablement issue from a true product defect - and explain your reasoning clearly.
You write precise investigations that others can quickly understand and act on, and communicate thoughtfully with technical and non-technical audiences across time zones.
You naturally look beyond the immediate ticket and improve the systems around it through documentation, enablement, tooling, or process design.
You’re excited to contribute to an established AMER Support Engineering team, take on meaningful ownership, and help improve how the broader team works.

You Should Not Apply If

You’re looking primarily for a high-volume support role centered on predefined troubleshooting steps, rather than open-ended technical investigation and ownership.
Most of your experience is in internal IT, help desk, endpoint, hardware, network, infrastructure, cloud operations, systems administration, infrastructure maintenance, or service deployment - and you haven’t worked extensively with customer-centric SaaS applications, APIs, logs, or data-backed troubleshooting.
You prefer to pass difficult issues to another team rather than reproduce, investigate, and explain them yourself.
You’re looking for a role focused mainly on writing production code; this role diagnoses and escalates bugs but does not own code changes.
You prefer clear-cut problems and predefined answers over working through ambiguity with careful documentation, focused questions, and evidence-based decisions.
You want a narrowly defined role without regional operating ownership or projects that improve how the broader Support team works.

About Ashby

Ashby builds a suite of products that helps talent leaders, recruiters, and hiring managers run their hiring process significantly better. We raised a $50M Series D in July 2025 and support nearly 5,000 customers, including Shopify, Snowflake, OpenAI, Deliveroo, and Confluent. We’re growing much faster than 100% year over year, with a team of roughly 300 people across 22+ countries. Learn more at ashbyhq.com.

About Go To Market

We view our Support team as an extension of the product itself, one that ensures an optimal customer experience for customers ranging across all market segments. Here are a few points that should give you an idea of what it is like to work with us:

We spend a lot of time building best-in-class products since we believe a highly differentiated product is easier to sell.
We also spend a lot of time building a best-in-class customer experience. We aim to offer deep expertise whenever we interact with prospects and customers.
We strongly believe that small teams with very talented people and the right work environment deliver much better performance than teams with large headcount.

We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process. You can take a look at our Leadership Principles to get a sense of what we value in People Leaders at Ashby.

Interview process

Our interview process is thorough and designed to give you enough information to assess whether Ashby is the right fit for you, while helping us evaluate technical reasoning, communication precision, and ownership.

Intro call with Recruiting - 30 min
Take-home assessment - 5 days to complete
Hiring Manager interview - 45–60 min
Virtual onsite - 120 min

Meet the team - 30 min
Technical & integration skills - 45 min
CS and Support leadership - 30 min
Closing questions - 15 min

Onboarding

Your onboarding will combine Ashby-wide product and company training with a Support Engineering-specific ramp plan. You’ll learn the product and support workflow, get familiar with the tools and systems used for technical investigations, and build relationships across Support, Product, and Engineering. With support from your manager and onboarding buddy, you’ll take on increasingly complex investigations as you build context, with regular check-ins throughout your first 90 days.

Benefits

Benefits vary by country and are shared in more detail during the process. International employees receive statutory benefits and, where available, employer-paid supplemental health coverage.

10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby - do it when you feel financially comfortable.
Unlimited PTO with four weeks recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅
Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
A $1,200 annual learning and professional-development budget.
A one-time $2,000 home-office setup budget for furniture, monitors, peripherals, and ergonomic equipment, plus a company-provided laptop.
Extended health benefits for you and your dependents (subject to availability with our Employer of Record)
Opportunities to spend time with teammates through an annual company offsite, team offsites, local meetups, and virtual events.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

Compensation Range: $75K - $140K

Apply About employer

More about this job

Responsibilities

Investigate complex customer issues involving APIs, integrations, logs, data, configuration, permissions, reporting, and workflows, resolving them through Support or escalating validated product defects to Engineering. Improve documentation, enablement, tools, and processes while collaborating with Support, Product, Engineering, and customers and contributing to AMER coverage practices.

Requirements

Candidates should have hands-on experience in a customer-centric technical role and be able to independently investigate ambiguous SaaS issues using APIs, logs, databases, and application behavior. They should communicate precise findings to technical and non-technical audiences, distinguish product defects from configuration or data issues, and take ownership of improvements beyond individual tickets.

Skills

Technical Troubleshooting
API Investigation
Integration Support
Log Analysis
Database Investigation
Data Mapping
Data Migration
Root-Cause Analysis
Issue Reproduction
Technical Documentation
Customer Communication
Cross-Functional Collaboration
Workflow Analysis
Escalation Management
Process Improvement
Product Defect Validation

Benefits

Stock Options With a 10-Year Exercise Window
Unlimited Paid Time Off
12 Weeks of Fully Paid Family Leave in the US
Annual Learning and Professional Development Budget
Home Office Setup Budget
Company-Provided Laptop
Extended Health Benefits
Company and Team Offsites
Local Meetups
Virtual Events

Visa sponsorship

Not detected in the job text

Hiring contact

Allie

Keywords

SaaS
APIs
Integrations
Datadog
GitHub
Plain
Databases
Codebase
Audit Logs
Data Mapping
Data Migration
Permissions
Reporting
Workflows
Root-Cause Analysis
Issue Reproduction
Product Defects
Technical Escalations
Customer Support
Support Engineering
Documentation
Enablement
Process Improvement
Product Feedback
Customer Success
Cross-Functional Collaboration

Report this job