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Added 8 mins ago
W
Principal Product Manager - Workday AI - Agent Factory
Workday
Vancouver, BC · Canada, BC, Vancouver
- Full-time
Track record of 0-to-1 product development: you've taken something from idea to revenue, not just maintained an existing product
Added 22 mins ago
TT
ESL Instructor
TESL Toronto
Cambridge, ON
- Full-time
Prepare and organize course materials in advance of lessons, ensuring alignment with learning objectives and student needs.
Added 23 mins ago
SL
Data Scientist
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Reporting to the Data Science Manager as a Data Scientist you will focus on supporting Canadian business units in accelerating the growth and application of advanced analytics in driving…
Added 23 mins ago
Manager - Design Services
City of Vancouver
Vancouver, BC
This is a senior working management role requiring advanced design expertise and strong leadership. The Manager contributes directly to creative development and design production while also…
Added 39 mins ago
S
assistant store manager, Williams Lake, B.C
Starbucks
Williams Lake, BC
- $53,500 to $69,000 CAD / year
Learning and development programs to fuel your career
Added 52 mins ago
AH
Manager
Alberta Health Services
Red Deer, AB
- Full-time
The Manager is accountable for the effective and efficient operation of the Outpatient Department and Bariatric Specialty Clinic, including the management of human, financial, and material…
Added 52 mins ago
AH
Licensed Practical Nurse
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…The successful candidate must be able to identify their own learning needs and seek guidance in professional practice where knowledge deficits occur. Successful completion of the unit…
Added 1 hour ago
PP
Superintendent (Live-in)-London, ON
Park Property Management
London, ON
- $30,000 to $32,000 CAD / year
- Full-time
…rewards package, inclusive of an apartment benefit, continuous learning and development, a competitive salary, a focus on health and wellness, and employer funded group…
Added 1 hour ago
IH
Day Options Program Manager
I HAVE A CHANCE SUPPORT SERVICES LTD
Stony Plain, AB
- $67,000 to $72,000 CAD / year
- Full-time
The Day Options Program Manager is a member of the IHACSS leadership team and leads the development, delivery, and ongoing improvement of DOP. Building on existing programming, the Manager…
Added 1 hour ago
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Indirect Tax – Recovery, Senior Manager (Bilingual FR/EN)
PwC
Toronto, ON · Ottawa, ON · Montreal, QC · Quebec, QC · Halifax, NS
- Full-time
As an Indirect Tax Senior Manager – Recovery, you’ll work as part of a team of problem solvers, planning, leading and delivering indirect tax recovery engagements for a diverse client base.…
Added 1 hour ago
ME
Professional Delivery Driver
MCDOUGALL ENERGY INC
Burford, ON
- Temporary
We offer career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both…
Added 1 hour ago
ME
Professional Delivery Driver
MCDOUGALL ENERGY INC
Burford, ON
- Full-time
We offer career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both…
Added 1 hour ago
ME
Customer Service Representative
MCDOUGALL ENERGY INC
Sault Ste. Marie, ON
- Part-time
We offer career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both…
Added 1 hour ago
ME
Customer Service Representative Lead Hand
MCDOUGALL ENERGY INC
Thunder Bay, ON
- Part-time
We offer career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both…
Added 1 hour ago
ME
Customer Service Representative
MCDOUGALL ENERGY INC
Thunder Bay, ON
- Part-time
We offer career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both…
Added 1 hour ago
ME
Professional Delivery Driver
MCDOUGALL ENERGY INC
Ottawa, ON
- Temporary
We offer career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both…
Added 1 hour ago
SC
Sales Associate
Staples Canada
Brockville, ON
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 1 hour ago
AA
Gestionnaire de Configuration, Service à la Clientèle / Configuration Manager, Customer Services
Airbus Aircraft
Montreal, QC
- Full-time
Added 1 hour ago
LH
Occupational Therapist - Lifemark Physiotherapy - Moncton
Lifemark Health Group
Moncton, NB
- Full-time
$1500 annual learning and development allowance (based on employment status).
Added 1 hour ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
Supporting employee development, training, quality assurance and continuous learning initiatives;
Added 1 hour ago
HU
Psychologist - Substance Use Health
Hamilton Urban Core Community Health Centre
Hamilton, ON
- Up to $30,716.88 CAD / year
- Temporary
The Psychologist – Substance Use Health reports to the Substance Use Health Manager, with overall accountability to the Executive Director.
Added 1 hour ago
VA
Manager, NDT Accessory Shop
Voyageur Aviation
North Bay, ON
- Full-time
Abundant growth opportunities await you here. Our employees choose to stay for the long term, thriving in a culture of continuous learning and boundless possibilities.
Added 1 hour ago
H
Nurse B - Clinical Nurse Educator
HealthCareersInSask.ca
Regina, SK
- Full-time
Job Description: Under the direction of the Manager, Program Services Continuing Care Education, the Clinical Nurse Educator (CNE) integrates knowledge and skill reflective of the former…
Added 1 hour ago
GN
Store Associate
Glenlyon Norfolk School Society
Victoria, BC
- Up to $23 CAD / hour
- Part-time
…emphasizing robust academics, healthy social and emotional development, and inquiry-based, student-centred learning within a supportive community. Guided by the IB framework, we foster…
Added 1 hour ago
Human Resources Manager
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
Lead and support organizational design, workforce planning, learning and development, talent reviews, succession planning, performance management, and leadership development for the…

Ashby

Product Support Engineer - NAMER

Canada

Compensation Range: $75K - $140K · Full-time

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Job details

Pay: Compensation Range: $75K - $140K
Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

Original job description

Hello!

I’m Allie, Head of Support at Ashby. I’m excited to share that we’re hiring a Product Support Engineer in AMER.

We’re expanding our global Support team to provide 24/7 coverage across time zones. You’ll join a growing AMER Support Engineering team of four and contribute to how we support customers across the region. We staff across regions rather than relying on on-call rotations; we’ll discuss the specific schedule for this opening during the process.

Not sure which Support role is right for you?

We’re hiring for both Product Support Specialist and Product Support Engineer roles.

Support Specialist owns cases and customer communication end-to-end. Troubleshoots complex issues by navigating internal tooling - audit logs, user experience testing, and API testing - to help customers reach successful outcomes.
Support Engineering serves as the escalation point between Support Specialists and Product Engineering. Owns integrations, supports data mapping and data migrations for customers, and resolves escalated tickets that don't require product code changes.

Please choose the role that best reflects your experience and interests rather than applying to both. If another Support role seems like a closer match, we’ll consider that in our review.

About The Role

Support Engineering is the technical layer between frontline Support and Engineering. You’ll take on complex issues involving integrations, APIs, permissions, data, reporting, migrations, and workflows - using application behavior, logs, databases, and customer context to determine whether an issue can be resolved through Support or represents a product defect.

You’ll investigate issues end to end using tools such as Plain, GitHub, Datadog, databases, and the codebase. You won’t write the fix; you’ll give Engineering a well-validated escalation with reproduction steps, relevant evidence, customer impact, and a root-cause hypothesis when possible. You’ll also identify recurring issues, improve documentation and enablement, and partner with Product and Engineering on improvements. As a Support Engineer in AMER, you’ll work alongside four Support Engineers in the region, help shape the operating practices and handoff norms the team is continuing to develop, and bring AMER customer patterns to a global team.

What You’ll Own

Own complex technical issues from intake through resolution or escalation - investigating APIs, integrations, logs, data, configuration, and workflows to determine whether Support can resolve them or Engineering should be involved.
Set a high bar for complex technical investigations and ensure Engineering receives clear, actionable, well-validated product issues.
Build trusted working relationships with frontline Support, Engineering, Product, Customer Success, and customers.
Identify recurring problems and turn them into documentation, enablement, tooling, process improvements, or product feedback.
Partner with Product and Engineering on recurring product improvements by synthesizing customer patterns, validating defects, and sharing the technical context needed to choose between a product change, documentation, tooling, or process improvement.
Contribute to AMER coverage, handoff, and operating practices alongside the regional Support Engineering team while bringing customer patterns to the global Support Engineering team.
Track and improve the outcomes that matter: resolution speed, escalation quality, fewer avoidable Engineering escalations, frontline self-sufficiency, reduced customer effort, and customer confidence.

You Should Apply If

You’ve worked in a hands-on, customer-centric technical role where you independently investigate ambiguous issues involving APIs, integrations, logs, data, and application behavior.
You’re comfortable moving between customer conversations, APIs, logs, databases, product behavior, and code-level context to find root causes.
You can distinguish a configuration, data, documentation, or enablement issue from a true product defect - and explain your reasoning clearly.
You write precise investigations that others can quickly understand and act on, and communicate thoughtfully with technical and non-technical audiences across time zones.
You naturally look beyond the immediate ticket and improve the systems around it through documentation, enablement, tooling, or process design.
You’re excited to contribute to an established AMER Support Engineering team, take on meaningful ownership, and help improve how the broader team works.

You Should Not Apply If

You’re looking primarily for a high-volume support role centered on predefined troubleshooting steps, rather than open-ended technical investigation and ownership.
Most of your experience is in internal IT, help desk, endpoint, hardware, network, infrastructure, cloud operations, systems administration, infrastructure maintenance, or service deployment - and you haven’t worked extensively with customer-centric SaaS applications, APIs, logs, or data-backed troubleshooting.
You prefer to pass difficult issues to another team rather than reproduce, investigate, and explain them yourself.
You’re looking for a role focused mainly on writing production code; this role diagnoses and escalates bugs but does not own code changes.
You prefer clear-cut problems and predefined answers over working through ambiguity with careful documentation, focused questions, and evidence-based decisions.
You want a narrowly defined role without regional operating ownership or projects that improve how the broader Support team works.

About Ashby

Ashby builds a suite of products that helps talent leaders, recruiters, and hiring managers run their hiring process significantly better. We raised a $50M Series D in July 2025 and support nearly 5,000 customers, including Shopify, Snowflake, OpenAI, Deliveroo, and Confluent. We’re growing much faster than 100% year over year, with a team of roughly 300 people across 22+ countries. Learn more at ashbyhq.com.

About Go To Market

We view our Support team as an extension of the product itself, one that ensures an optimal customer experience for customers ranging across all market segments. Here are a few points that should give you an idea of what it is like to work with us:

We spend a lot of time building best-in-class products since we believe a highly differentiated product is easier to sell.
We also spend a lot of time building a best-in-class customer experience. We aim to offer deep expertise whenever we interact with prospects and customers.
We strongly believe that small teams with very talented people and the right work environment deliver much better performance than teams with large headcount.

We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process. You can take a look at our Leadership Principles to get a sense of what we value in People Leaders at Ashby.

Interview process

Our interview process is thorough and designed to give you enough information to assess whether Ashby is the right fit for you, while helping us evaluate technical reasoning, communication precision, and ownership.

Intro call with Recruiting - 30 min
Take-home assessment - 5 days to complete
Hiring Manager interview - 45–60 min
Virtual onsite - 120 min

Meet the team - 30 min
Technical & integration skills - 45 min
CS and Support leadership - 30 min
Closing questions - 15 min

Onboarding

Your onboarding will combine Ashby-wide product and company training with a Support Engineering-specific ramp plan. You’ll learn the product and support workflow, get familiar with the tools and systems used for technical investigations, and build relationships across Support, Product, and Engineering. With support from your manager and onboarding buddy, you’ll take on increasingly complex investigations as you build context, with regular check-ins throughout your first 90 days.

Benefits

Benefits vary by country and are shared in more detail during the process. International employees receive statutory benefits and, where available, employer-paid supplemental health coverage.

10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby - do it when you feel financially comfortable.
Unlimited PTO with four weeks recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅
Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
A $1,200 annual learning and professional-development budget.
A one-time $2,000 home-office setup budget for furniture, monitors, peripherals, and ergonomic equipment, plus a company-provided laptop.
Extended health benefits for you and your dependents (subject to availability with our Employer of Record)
Opportunities to spend time with teammates through an annual company offsite, team offsites, local meetups, and virtual events.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

Compensation Range: $75K - $140K

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More about this job

Responsibilities

Investigate complex customer issues involving APIs, integrations, logs, data, configuration, permissions, reporting, and workflows, resolving them through Support or escalating validated product defects to Engineering. Improve documentation, enablement, tools, and processes while collaborating with Support, Product, Engineering, and customers and contributing to AMER coverage practices.

Requirements

Candidates should have hands-on experience in a customer-centric technical role and be able to independently investigate ambiguous SaaS issues using APIs, logs, databases, and application behavior. They should communicate precise findings to technical and non-technical audiences, distinguish product defects from configuration or data issues, and take ownership of improvements beyond individual tickets.

Skills

Technical Troubleshooting
API Investigation
Integration Support
Log Analysis
Database Investigation
Data Mapping
Data Migration
Root-Cause Analysis
Issue Reproduction
Technical Documentation
Customer Communication
Cross-Functional Collaboration
Workflow Analysis
Escalation Management
Process Improvement
Product Defect Validation

Benefits

Stock Options With a 10-Year Exercise Window
Unlimited Paid Time Off
12 Weeks of Fully Paid Family Leave in the US
Annual Learning and Professional Development Budget
Home Office Setup Budget
Company-Provided Laptop
Extended Health Benefits
Company and Team Offsites
Local Meetups
Virtual Events

Visa sponsorship

Not detected in the job text

Hiring contact

Allie

Keywords

SaaS
APIs
Integrations
Datadog
GitHub
Plain
Databases
Codebase
Audit Logs
Data Mapping
Data Migration
Permissions
Reporting
Workflows
Root-Cause Analysis
Issue Reproduction
Product Defects
Technical Escalations
Customer Support
Support Engineering
Documentation
Enablement
Process Improvement
Product Feedback
Customer Success
Cross-Functional Collaboration

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