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Added 4 mins ago
I
Senior Systems Engineer
illumin
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $150,000 CAD / year
- Full-time
…infrastructure, Kubernetes, storage, automation, and complex production troubleshooting. The successful candidate will act as a senior technical escalation point for systems and…
Added 4 mins ago
B
Truck Driver - Class 1A
Bioriginal
Saskatoon, SK
- Full-time
Reporting to the Warehouse & Logistics Operations Manager, the 1A Driver supports the delivery of excellent customer service by adhering to standard operating procedures in relation to…
Added 4 mins ago
S
Pharmaceutical Plant Manager
SPECTRAFORCE
Cambridge, ON
- Full-time
On behalf of our client, we are seeking an experienced Pharmaceutical Plant Manager to lead the launch of a new injectable pharmaceutical manufacturing facility. This is a high-impact…
Added 4 mins ago
CD
Assistant Practice Manager
Canadian Dental Services Corporation
Saskatoon, SK
- Full-time
The Assistant Practice Manager must have the knowledge and versatility to lead, coach and provide hands-on support across all administrative functions. A significant focus will be using…
Added 4 mins ago
DR
IT Manager
Dawn Recruiting Agency
Toronto, ON
- $70,000 to $80,000 USD / year
- Full-time
Our client, a well-established organization in the broadcasting and media industry, is seeking an experienced IT Manager to oversee IT infrastructure, applications, and support services…
Added 4 mins ago
AC
Food Service Worker
Aramark Canada
Montreal, QC
- Full-time
The Food Service Worker will assist the manager with food/meal preparation; maintain cash receipts and meal records. Assist manager in completing daily reports. Maintain high standards of…
Added 6 mins ago
Manager, Special Operations
HelloFresh
Toronto, ON
We are seeking a highly skilled and versatile Manager (Ops Tech), Special Operations, to join Factor (factormeals.ca), a healthy, ready-to-heat meal delivery service under HelloFresh. This…
Added 6 mins ago
QA Specialist
BWXT
Ottawa, ON
Provide training on Quality Assurance procedures for internal groups such as: Production, Quality Control, Research and Development and other personnel. Also provide general GMP/Quality…
Added 6 mins ago
QA Team Leader
Nestle Operational Services Worldwide SA
Toronto, ON
…Toronto, ON M6R 2B6, reporting directly to the Quality Assurance Manager. Serving as the right-hand support to the Quality Assurance Manager, this role partners closely with the Manager on…
Added 6 mins ago
Manufacturing Technologist (8-Month Term)
University of Toronto
Toronto, ON
…are applied to applications including manufacturing, energy production, and…
Added 20 mins ago
ML
Lounge Assistant Manager, Air Canada
MAPLE LEAF LOUNGE
Dorval, QC
- Full-time
Manage the day-to-day operations of the three lounges with the Manager by delegating work and providing direction to staff, in order to ensure that all tasks are completed to deliver…
Added 20 mins ago
L
Senior Analytics Engineer
Lime
Remote, Canada
- $100,000 to $138,000 CAD / year
- Full-time
- Remote
…Integrations Team. You will report to Lime’s Corp Tech Analytics Manager in the Enterprise Engineering space and partner closely with Finance & Accounting leadership to design systems with…
Added 20 mins ago
EG
Design Manager, Ductbank Package
Egis Group
Toronto, ON
- $125,000 to $175,000 CAD / year
- Full-time
In the role as Design Manager, Ductbank Package, you will be responsible for managing the complex design coordination required for the Ductbank Package. This role is accountable for the…
Added 33 mins ago
CO
Analyst, WFM Business Systems (Workforce Management Business Systems Analyst)
City of Brampton
Brampton, ON
- Full-time
Reporting to the Manager, Enterprise Corporate Systems, this position will participate in a major City-wide project to implement an application that will deliver automation and transform…
Added 33 mins ago
EI
Design Manager, Ductbank Package
Egis in Canada
Toronto, ON
- $125,000 to $175,000 CAD / year
- Full-time
In the role as Design Manager, Ductbank Package, you will be responsible for managing the complex design coordination required for the Ductbank Package. This role is accountable for the…
Added 33 mins ago
TT
Frontend Developer
Tundra Technical Solutions
Toronto, ON · Greater Toronto Area, Canada
- $50 to $60 CAD / hour
- Contract
Working under the supervision of the Manager, Application Portfolios, the UI/UX Developer will be responsible for implementing the approved website redesign and building new customer-facing…
Added 33 mins ago
QT
Senior Technical Product Manager
Quantum Technology Recruiting Inc. (QTR)
Toronto, ON
- $130,000 to $140,000 CAD / year
- Full-time
We are seeking a hands-on, technically capable Senior Technical Product Manager to drive the modernization and continued evolution of a proprietary cloud-based ERP platform.
Added 33 mins ago
CB
Front Desk Administrator
CT Bakery
Toronto, ON · Etobicoke, ON
- $19 to $21 CAD / hour
- Full-time
Print new PO’s and distribute, enter into PO & Production Schedule spreadsheet and Fishbowl.
Added 33 mins ago
PL
Project Coordinator
Premform Ltd.
Toronto, ON
- $57,000 to $60,000 CAD / year
- Full-time
Assist the Project Manager and Superintendent with overall project performance including schedule, quality control, production tracking and project status.
Added 33 mins ago
AI
Assembly Lab Coordinator
Apex Industries Inc.
Moncton, NB
- Full-time
Working with the Optical Assembly Supervisor and Operations Manager, the Coordinator supports the execution of production priorities by coordinating workflow, supporting and engaging…
Added 36 mins ago
Human Resources Manager - MC2
Westerkirk
Woolwich, ON
…comprehensive aerospace company with capabilities that span design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled…
Added 36 mins ago
Financial Reporting Associate (Contract)
Organigram
Toronto, ON
Lac-Supérieur, Quebec: Focused on premium flower and traditional hash production.
Added 36 mins ago
BIM Coordinator
WF Group Inc.
Edmonton, AB
…role, you will be working closely with the Digital Practice Manager on various projects, while providing support to our Architecture and Engineering disciplines, predominantly to our…
Added 36 mins ago
ME
Intermediate/Senior Electrical Designer
MACLEAN ENGINEERING & MARKETING CO. LIMITED
Collingwood, ON · North Bay, ON · Southgate, ON · Sudbury, ON
- $76,500 to $120,000 CAD / year
- Full-time
Leading complex design initiatives from concept through production, ensuring alignment with product requirements, applicable standards, regulatory compliance, and best engineering practices
Added 36 mins ago
IC
Quality Manager
IMT CORPORATION
Port Colborne, ON
- $88,200 to $130,500 CAD / year
- Full-time
The Quality Manager is responsible for developing, implementing, maintaining, and continuously improving the company's Quality Management System (QMS), inspection processes, quality…

Ashby

Product Support Engineer - NAMER

Canada

Compensation Range: $75K - $140K · Full-time

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Job details

Pay: Compensation Range: $75K - $140K
Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

Original job description

Hello!

I’m Allie, Head of Support at Ashby. I’m excited to share that we’re hiring a Product Support Engineer in AMER.

We’re expanding our global Support team to provide 24/7 coverage across time zones. You’ll join a growing AMER Support Engineering team of four and contribute to how we support customers across the region. We staff across regions rather than relying on on-call rotations; we’ll discuss the specific schedule for this opening during the process.

Not sure which Support role is right for you?

We’re hiring for both Product Support Specialist and Product Support Engineer roles.

Support Specialist owns cases and customer communication end-to-end. Troubleshoots complex issues by navigating internal tooling - audit logs, user experience testing, and API testing - to help customers reach successful outcomes.
Support Engineering serves as the escalation point between Support Specialists and Product Engineering. Owns integrations, supports data mapping and data migrations for customers, and resolves escalated tickets that don't require product code changes.

Please choose the role that best reflects your experience and interests rather than applying to both. If another Support role seems like a closer match, we’ll consider that in our review.

About The Role

Support Engineering is the technical layer between frontline Support and Engineering. You’ll take on complex issues involving integrations, APIs, permissions, data, reporting, migrations, and workflows - using application behavior, logs, databases, and customer context to determine whether an issue can be resolved through Support or represents a product defect.

You’ll investigate issues end to end using tools such as Plain, GitHub, Datadog, databases, and the codebase. You won’t write the fix; you’ll give Engineering a well-validated escalation with reproduction steps, relevant evidence, customer impact, and a root-cause hypothesis when possible. You’ll also identify recurring issues, improve documentation and enablement, and partner with Product and Engineering on improvements. As a Support Engineer in AMER, you’ll work alongside four Support Engineers in the region, help shape the operating practices and handoff norms the team is continuing to develop, and bring AMER customer patterns to a global team.

What You’ll Own

Own complex technical issues from intake through resolution or escalation - investigating APIs, integrations, logs, data, configuration, and workflows to determine whether Support can resolve them or Engineering should be involved.
Set a high bar for complex technical investigations and ensure Engineering receives clear, actionable, well-validated product issues.
Build trusted working relationships with frontline Support, Engineering, Product, Customer Success, and customers.
Identify recurring problems and turn them into documentation, enablement, tooling, process improvements, or product feedback.
Partner with Product and Engineering on recurring product improvements by synthesizing customer patterns, validating defects, and sharing the technical context needed to choose between a product change, documentation, tooling, or process improvement.
Contribute to AMER coverage, handoff, and operating practices alongside the regional Support Engineering team while bringing customer patterns to the global Support Engineering team.
Track and improve the outcomes that matter: resolution speed, escalation quality, fewer avoidable Engineering escalations, frontline self-sufficiency, reduced customer effort, and customer confidence.

You Should Apply If

You’ve worked in a hands-on, customer-centric technical role where you independently investigate ambiguous issues involving APIs, integrations, logs, data, and application behavior.
You’re comfortable moving between customer conversations, APIs, logs, databases, product behavior, and code-level context to find root causes.
You can distinguish a configuration, data, documentation, or enablement issue from a true product defect - and explain your reasoning clearly.
You write precise investigations that others can quickly understand and act on, and communicate thoughtfully with technical and non-technical audiences across time zones.
You naturally look beyond the immediate ticket and improve the systems around it through documentation, enablement, tooling, or process design.
You’re excited to contribute to an established AMER Support Engineering team, take on meaningful ownership, and help improve how the broader team works.

You Should Not Apply If

You’re looking primarily for a high-volume support role centered on predefined troubleshooting steps, rather than open-ended technical investigation and ownership.
Most of your experience is in internal IT, help desk, endpoint, hardware, network, infrastructure, cloud operations, systems administration, infrastructure maintenance, or service deployment - and you haven’t worked extensively with customer-centric SaaS applications, APIs, logs, or data-backed troubleshooting.
You prefer to pass difficult issues to another team rather than reproduce, investigate, and explain them yourself.
You’re looking for a role focused mainly on writing production code; this role diagnoses and escalates bugs but does not own code changes.
You prefer clear-cut problems and predefined answers over working through ambiguity with careful documentation, focused questions, and evidence-based decisions.
You want a narrowly defined role without regional operating ownership or projects that improve how the broader Support team works.

About Ashby

Ashby builds a suite of products that helps talent leaders, recruiters, and hiring managers run their hiring process significantly better. We raised a $50M Series D in July 2025 and support nearly 5,000 customers, including Shopify, Snowflake, OpenAI, Deliveroo, and Confluent. We’re growing much faster than 100% year over year, with a team of roughly 300 people across 22+ countries. Learn more at ashbyhq.com.

About Go To Market

We view our Support team as an extension of the product itself, one that ensures an optimal customer experience for customers ranging across all market segments. Here are a few points that should give you an idea of what it is like to work with us:

We spend a lot of time building best-in-class products since we believe a highly differentiated product is easier to sell.
We also spend a lot of time building a best-in-class customer experience. We aim to offer deep expertise whenever we interact with prospects and customers.
We strongly believe that small teams with very talented people and the right work environment deliver much better performance than teams with large headcount.

We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process. You can take a look at our Leadership Principles to get a sense of what we value in People Leaders at Ashby.

Interview process

Our interview process is thorough and designed to give you enough information to assess whether Ashby is the right fit for you, while helping us evaluate technical reasoning, communication precision, and ownership.

Intro call with Recruiting - 30 min
Take-home assessment - 5 days to complete
Hiring Manager interview - 45–60 min
Virtual onsite - 120 min

Meet the team - 30 min
Technical & integration skills - 45 min
CS and Support leadership - 30 min
Closing questions - 15 min

Onboarding

Your onboarding will combine Ashby-wide product and company training with a Support Engineering-specific ramp plan. You’ll learn the product and support workflow, get familiar with the tools and systems used for technical investigations, and build relationships across Support, Product, and Engineering. With support from your manager and onboarding buddy, you’ll take on increasingly complex investigations as you build context, with regular check-ins throughout your first 90 days.

Benefits

Benefits vary by country and are shared in more detail during the process. International employees receive statutory benefits and, where available, employer-paid supplemental health coverage.

10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby - do it when you feel financially comfortable.
Unlimited PTO with four weeks recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅
Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
A $1,200 annual learning and professional-development budget.
A one-time $2,000 home-office setup budget for furniture, monitors, peripherals, and ergonomic equipment, plus a company-provided laptop.
Extended health benefits for you and your dependents (subject to availability with our Employer of Record)
Opportunities to spend time with teammates through an annual company offsite, team offsites, local meetups, and virtual events.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

Compensation Range: $75K - $140K

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More about this job

Responsibilities

Investigate complex customer issues involving APIs, integrations, logs, data, configuration, permissions, reporting, and workflows, resolving them through Support or escalating validated product defects to Engineering. Improve documentation, enablement, tools, and processes while collaborating with Support, Product, Engineering, and customers and contributing to AMER coverage practices.

Requirements

Candidates should have hands-on experience in a customer-centric technical role and be able to independently investigate ambiguous SaaS issues using APIs, logs, databases, and application behavior. They should communicate precise findings to technical and non-technical audiences, distinguish product defects from configuration or data issues, and take ownership of improvements beyond individual tickets.

Skills

Technical Troubleshooting
API Investigation
Integration Support
Log Analysis
Database Investigation
Data Mapping
Data Migration
Root-Cause Analysis
Issue Reproduction
Technical Documentation
Customer Communication
Cross-Functional Collaboration
Workflow Analysis
Escalation Management
Process Improvement
Product Defect Validation

Benefits

Stock Options With a 10-Year Exercise Window
Unlimited Paid Time Off
12 Weeks of Fully Paid Family Leave in the US
Annual Learning and Professional Development Budget
Home Office Setup Budget
Company-Provided Laptop
Extended Health Benefits
Company and Team Offsites
Local Meetups
Virtual Events

Visa sponsorship

Not detected in the job text

Hiring contact

Allie

Keywords

SaaS
APIs
Integrations
Datadog
GitHub
Plain
Databases
Codebase
Audit Logs
Data Mapping
Data Migration
Permissions
Reporting
Workflows
Root-Cause Analysis
Issue Reproduction
Product Defects
Technical Escalations
Customer Support
Support Engineering
Documentation
Enablement
Process Improvement
Product Feedback
Customer Success
Cross-Functional Collaboration

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