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Added 12 mins ago
T
District Vice President, New Brunswick
TD
Moncton, NB
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 12 mins ago
T
Engineering Manager, Workday Integrations & Platform
TD
Toronto, ON
- Full-time
The Engineering Manager, Workday Integrations & Platform provides people, technical and delivery leadership for a multidisciplinary team responsible for Workday integrations and platform…
Added 12 mins ago
T
Data Scientist - Credit Risk (ATH 5749)
TD
Toronto, ON
- Full-time
Reporting to the Senior Manager, Credit Strategy, you'll support the MBNA and other credit card portfolios by combining analytics, strategic thinking, and stakeholder collaboration to solve…
Added 12 mins ago
T
Account Manager II
TD
Barrie, ON
- Full-time
The role is accountable for delivering a superior customer experience while driving profitable business growth, in line with business strategy. This role is accountable for expanding its…
Added 12 mins ago
CK
Territory Services Manager - Car Wash
Circle K
Toronto, ON
- Full-time
Under the leadership of the Maintenance Manager, the Territory Services Manager – Car Wash, will be responsible for supporting all car wash locations by overseeing the preventative and…
Added 12 mins ago
CT
Retail Execution Manager
Canadian Tire Corporation
ON
- Full-time
A successful Field Operations Manager will have a strong understanding of Canadian Tire retail operations and the Dealer model. The Field Operations Manager leads with integrity,…
Added 12 mins ago
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Portfolio Manager
BMO
Waterloo, ON · MARS
- Full-time
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our…
Added 12 mins ago
B
Customer Service Representative
BMO
Victoria, BC
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 12 mins ago
B
Personal Banking Associate
BMO
Victoria, BC
- Full-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 12 mins ago
Manager, Software Engineering
KEV Group
Toronto, ON
We are hiring a Engineering Manager to lead two product-focused engineering teams within KEV’s fundraising portfolio - products that directly support how schools raise and manage critical…
Added 12 mins ago
AW
Privacy Operations Specialist
Aviso Wealth
Remote, Canada
- $100,000 to $110,000 CAD / year
- Full-time
- Remote
…committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly…
Added 12 mins ago
AW
Privacy Operations Specialist
Aviso Wealth
Remote, Canada
- $100,000 to $110,000 CAD / year
- Full-time
- Remote
…committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly…
Added 12 mins ago
Short Order Cook
Nova Scotia Health and IWK Health
Canso, NS
Under the direction of the Manager, the Cook I is responsible for the preparation and cooking of food as required for the patient/client menu. The Cook I follows quantity recipes ensuring…
Added 12 mins ago
Clinical Nurse Educator - Community Site
Nova Scotia Health and IWK Health
Liverpool, NS
Reporting to the Manager, Interprofessional Practice and Learning, Western Zone, the Clinical Nurse Educator (CNE) is responsible (in collaboration with key stakeholders) for the…
Added 12 mins ago
JS
Junior Data Analys
Je Suis Copa
Canada
- Full-time
We are seeking a detail-oriented and analytical Junior Data Analyst to support data collection, reporting, and business intelligence initiatives. This role is ideal for recent graduates or…
Added 12 mins ago
A
Privacy Operations Specialist
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Toronto, ON
- $100,000 to $110,000 CAD / year
- Full-time
…committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly…
Added 12 mins ago
S
Delivery Manager (Banking/IT Service Domain)
Synechron
Mississauga, ON
- $140,000 to $170,000 CAD / year
- Full-time
We are looking for an experienced Delivery Manager to lead the successful delivery of technology programs and client engagements within the Banking & Financial Services domain. The role…
Added 12 mins ago
OM
Senior Manager, Financial Literacy Program Design & Delivery
Ontario Medical Association
Toronto, ON
- Full-time
The role requires deep subject matter expertise in financial topics, strong instructional and facilitation skills, and direct client facing experience. The incumbent will support member…
Added 12 mins ago
Jr. Estimator
Aecon
Hamilton, ON
Reporting to the Manager, Estimating or Chief Estimator, the Estimator I will support the Hamilton LRT project by assisting with the preparation of accurate and timely estimates for…
Added 28 mins ago
MC
Financial Services Representative - Full Time
Meridian Credit Union
Hamilton, ON
- $50,000 to $53,000 CAD / year
- Full-time
…professionals who are dedicated to providing an exceptional Member Experience. In this role, your primary responsibilities will be to understand the financial needs of our Members and…
Added 28 mins ago
SF
Coordinator, Granting and Hospital Relations (12-month Contract)
SickKids Foundation
Toronto, ON
- Full-time
…Canada's largest charitable funder of child health research, learning and care, raising over $200 million last year. As a national charity, SickKids Foundation invests in national and…
Added 28 mins ago
O&
Assistant General Manager - Aera
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Toronto, ON
- Full-time
Joining Aera means becoming part of an extraordinary team dedicated to delivering exceptional hospitality and unforgettable guest experiences. Reporting to the General Manager, the…
Added 28 mins ago
Water Strategy Manager, AWS Water Team
Amazon
Toronto, ON
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all…
Added 42 mins ago
AU
Outside Sales Consultant
Alsco Uniforms
Calgary, AB
- $75,000 CAD / year
- Full-time
…into. In this position, you will report to a Regional Sales Manager that will train you, coach you and assist you in closing new business. After your 13-week training period, you will be…
Added 42 mins ago
Research Methods Specialist - Education Evaluation
CAMH
Toronto, ON
Education at CAMH is seeking a full-time, temporary (until April 30, 2027) Research Method Specialist (RMS) to support evaluation research and quality improvement. The RMS will report to…

Ashby

Product Support Specialist - Americas

Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 14, 2026

Original job description

Hello! We're Jason and Charlie, Support Managers at Ashby. We’re excited to share that we're hiring Product Support Specialists in North America.

Over the past few years, we’ve built a team of Ashby experts who delight customers through keen attention to detail, deep product knowledge, and fast, thoughtful support. By joining the team, you’ll contribute to delivering that same world-class experience.

In this role, you’ll work closely with customers every day. Ashby is a broad and complex product, so you can expect to handle everything from troubleshooting sophisticated integrations to guiding customers through detailed workflows and best practices.

You’ll Also Spend Time On Projects That Make The Work We Do Better. Past Projects Our Team Has Taken On Include

Absorbing and synthesizing highly technical work from our Engineering Team to create enablement for technical up-leveling of the broader Support Team.
Developing workflow automation allowing for better team cohesion and efficacy.

As a company, we value a strong sense of ownership, principled thinking over experience, and thoughtful communication. These and other values, which we’ll explore more deeply during the interview process, guide how we work.

You Should Apply If

You are already comfortable owning complex SaaS troubleshooting from first report through resolution, including isolating configuration issues, reproducing ambiguous behavior, and communicating clearly
You can explain technical issues concisely, you think systematically, and operate with strong ownership in asynchronous environments. You can explain the same issue differently depending on the audience, while staying clear and direct.
You’re curious - both when addressing customers and when creating solutions that improve our workflows. You seek the answers beyond what’s on the surface.
You delight customers. You possess keen attention to detail, ensure your responses are thorough and clear, and are empathetic along the way.
You can balance investigation, customer communication, and escalation quality in a fast-moving environment.
You've done B2B support across company sizes, from SMB to enterprise.

You Should Not Apply If

Your recent experience is primarily customer success management, account management, or customer onboarding
You're more drawn to coordination, enablement, or team leadership than spending your days deep in tickets.
You avoid getting in the weeds of solving technical problems; each member of our support team is highly technical and capable of solving deeply complex tickets.
You prefer to triage tickets swiftly; if tagging in Engineering early on (without attempting comprehensive solutions) is an exhale moment, this is likely not a great fit.
You prefer to support a product you can know the ins and outs of quickly (such as a point solution) rather than a product that is rapidly evolving with quite a bit of surface area.

About Ashby

We’re building the next generation of enterprise software, and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better. Learn more on our website: https://www.ashbyhq.com/

We are well funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. Following our Series D in 2025, we’re continuing to grow ARR at more than 100% year over year, serving over 5,000 customers, including industry leaders like Snowflake, OpenAI, Shopify, Ramp, Notion, Reddit, and Zapier (and many others who we cannot name!). Our growth and retention metrics are best-in-class among our peers. We’ll share more details once we meet. In short, it's the perfect time to join! 🚀

About Go To Market

We view our Support team as an extension of the product itself, one that ensures an optimal customer experience for customers ranging across all market segments. Here are a few points that should give you an idea of what it is like to work with us:

We spend a lot of time building best-in-class products since we believe a highly differentiated product is easier to sell.
We also spend a lot of time building a best-in-class customer experience. We aim to offer deep expertise whenever we interact with prospects and customers.
We strongly believe that small teams with very talented people and the right work environment deliver much better performance than teams with large headcount.

We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process. You can take a look at our Leadership Principles to get a sense of what we value in People Leaders at Ashby.

Interview Process

Role

Our interview process is thorough - we aim to ensure each person that joins the team is the right fit for Ashby and will provide ample information for you to assess if Ashby is the right fit for you. The process for this role is as follows:

Intro Call with Recruiting - 30 Minutes
Take Home Assessment - 1 week to complete
Hiring Manager Interview - 45 Minutes
Skills Fit Interview - 45 Minutes
Team Insights Interview + Hiring Manager Closing Questions - 30 Minutes

Throughout our interview process, you will be evaluated on both technical reasoning and communication precision.

Onboarding Process

Ashby is a highly complex product, and we invest a lot of time in ensuring our support team members are experts on the platform. Your first 30 days will focus primarily on onboarding and learning the product. With support and guidance, you’ll begin taking tickets in week one, so you can start getting to know our customers, our processes, and begin making an impact right away. All while continuing to build confidence and depth in the platform.

Benefits

10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby - do it when you feel financially comfortable.
Unlimited PTO with four weeks is recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅
Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
$100/month education budget with more expensive items (like conferences) covered with manager approval.
If you’re in the US, top-notch health insurance for you and your dependents with all premiums covered by us.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

Compensation Range: $70,000 - $104,250

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More about this job

Responsibilities

Troubleshoot complex customer issues across Ashby’s SaaS product, including integrations, configurations, and detailed workflows, and guide customers toward effective solutions and best practices. Contribute to support-team projects such as technical enablement and workflow automation while balancing investigation, clear communication, and appropriate escalations.

Requirements

Candidates should have experience providing B2B support across company sizes and be comfortable owning complex SaaS issues from initial report through resolution. They should communicate clearly with different audiences, investigate thoroughly, show empathy and attention to detail, and balance customer communication with escalation quality.

Skills

SaaS Troubleshooting
Technical Support
Customer Support
Integration Troubleshooting
Issue Reproduction
Configuration Analysis
Technical Communication
Customer Communication
Problem-Solving
Workflow Analysis
Escalation Management
Attention to Detail
Asynchronous Communication
B2B Support
Workflow Automation
Product Knowledge

Benefits

10-Year Stock Option Exercise Window
Unlimited Paid Time Off
Paid Family Leave
Equipment, Software, and Office Furniture Budget
Education Budget
Health Insurance

Visa sponsorship

Not detected in the job text

Hiring contact

Jason

Keywords

SaaS
B2B Support
Technical Support
Customer Experience
Troubleshooting
Integrations
Configuration Issues
Workflow Best Practices
Issue Reproduction
Technical Enablement
Workflow Automation
Escalation Management
Asynchronous Communication
Product Knowledge
Talent Acquisition Software
Recruiting
Hiring Workflows
Customer Support

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