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Added 10 mins ago
AH
Primary Care Paramedic
Alberta Health Services
Oyen, AB
- Temporary
…adjuncts, and providing semi-automated defibrillation. You may also lead the BLS crew in delivering clinical care during patient transport or at emergency scenes. You will assist in…
Added 10 mins ago
AH
Therapy Assistant
Alberta Health Services
Lacombe, AB
- Temporary
…maintenance. You will be supported by the therapists, the Team Lead, and the Allied Health Manager. Lacombe is a lovely city located in Central Alberta, 20 minutes north of Red Deer on the…
Added 10 mins ago
AH
Registered Nurse
Alberta Health Services
Red Deer, AB
- Part-time
ACLS, Lead II, TNCC, ENPC, PALS, EPIC ENPEP Ability to contribute as a team member, learn within a dynamic environment, and adapt/cope with change. Non-Violent Crisis Intervention…
Added 10 mins ago
AH
Operating Room Business Lead
Alberta Health Services
Red Deer, AB
- Full-time
Reporting to the Director of Surgery/Zone Programmatic Lead Surgery/MDRD, the Clinical Support Business Manager is responsible for providing leadership, analysis and direction in the…
Added 10 mins ago
AH
Registered Nurse
Alberta Health Services
Red Deer, AB
- Part-time
ACLS, Lead II, TNCC, ENPC, PALS, EPIC ENPEP. Ability to contribute as a team member, learn within a dynamic environment, and adapt/cope with change. Non-Violent Crisis Intervention…
Added 10 mins ago
AH
Licensed Practical Nurse
Alberta Health Services
Red Deer, AB
- Part-time
ACLS, Lead II, TNCC, ENPC, PALS, EPIC ENPEP. Ability to contribute as a team member, learn within a dynamic environment, and adapt/cope with change. Non-Violent Crisis Intervention…
Added 10 mins ago
AH
Licensed Practical Nurse
Alberta Health Services
Red Deer, AB
- Part-time
ACLS, Lead II, TNCC, ENPC, PALS, EPIC ENPEP. Ability to contribute as a team member, learn within a dynamic environment, and adapt/cope with change. Non-Violent Crisis Intervention…
Added 10 mins ago
AH
Licensed Practical Nurse
Alberta Health Services
Red Deer, AB
- Part-time
ACLS, Lead II, TNCC, ENPC, PALS, EPIC ENPEP. Ability to contribute as a team member, learn within a dynamic environment, and adapt/cope with change. Non-Violent Crisis Intervention…
Added 10 mins ago
AH
Licensed Practical Nurse - Orthopaedic Technician
Alberta Health Services
Red Deer, AB
- Part-time
…Nurse in an Emergency Department within the last 2 years. ACLS, Lead II, TNCC, ENPC, PALS, EPIC ENPEP. Ability to contribute as a team member, learn within a dynamic environment, and…
Added 10 mins ago
CS
Bridging to Employment Coordinator
Carrier Sekani Family Services
Prince George, BC
- Full-time
Added 10 mins ago
RM
Supervisor, Centralized Scheduling
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Ross Memorial Hospital is seeking a skilled, analytical, and solutions-oriented Supervisor, Scheduling to lead the effective operation and ongoing improvement of our Scheduling Department.
Added 10 mins ago
AH
Registered Nurse
Alberta Health Services
Red Deer, AB
- Part-time
Recent Emergency Department experience preferred. ACLS, Lead II, TNCC, ENPC, PALS, EPIC ENPEP. Ability to contribute as a team member, learn within a dynamic environment, and adapt/cope…
Added 10 mins ago
AH
Registered Nurse
Alberta Health Services
Red Deer, AB
- Part-time
ACLS, Lead II, TNCC, ENPC, PALS, EPIC preferred.
Added 10 mins ago
AH
Registered Nurse
Alberta Health Services
Red Deer, AB
- Part-time
Recent Emergency Department Experience preferred. ACLS, Lead II, TNCC, ENPC, PALS, EPIC ENPEP. Ability to contribute as a team member, learn within a dynamic environment, and adapt/cope…
Added 10 mins ago
AH
Registered Nurse
Alberta Health Services
Red Deer, AB
- Part-time
ACLS, Lead II, TNCC, ENPC, PALS, EPIC, ENPEP preferred.
Added 10 mins ago
AH
Registered Nurse
Alberta Health Services
Red Deer, AB
- Part-time
Added 10 mins ago
AH
Registered Nurse
Alberta Health Services
Red Deer, AB
- Part-time
ACLS, Lead II, TNCC, ENPC, PALS, EPIC, ENPEP.
Added 10 mins ago
AH
Registered Nurse
Alberta Health Services
Red Deer, AB
- Part-time
ACLS, Lead II, TNCC, ENPC, PALS, EPIC, ENPEP. Ability to contribute as a team member, learn within a dynamic environment, and adapt/cope with change. Non-Violent Crisis Intervention…
Added 10 mins ago
TS
Disability Support Worker
The Salvation Army in Canada
Fort McMurray, AB
- Full-time
Added 10 mins ago
AE
Director of Sales (BESS)
AVA Energy
Quebec, QC
- Full-time
You’ll lead the company’s Canadian utility-scale storage growth, building a multi-hundred-MWh pipeline of grid-scale projects and converting it into contracted capacity. You’ll take…
Added 10 mins ago
ME
Customer Service Representative Lead Hand
McDougall Energy Inc.
Thunder Bay, ON
- Part-time
We are seeking a motivated, results-driven individual to join our team as a part-time Customer Service Representative Lead Hand at our Memorial Ave. Thunder Bay location.
Added 10 mins ago
CS
Mental Health Counsellor/Therapist - Child & Youth
Carrier Sekani Family Services
BC · Takla Landing, BC
- Full-time
Added 10 mins ago
AM
Pre-Planning Director
Arbor Memorial Inc.
AB · Edmonton, AB
- Full-time
Working various lead sources, contacting and visiting client families to assess pre-arrangement needs.
Added 10 mins ago
BT
General Manager
Bosch Truck Group / Bosch Idealease
Airdrie, AB
- Full-time
We are seeking an experienced and results-driven General Manager to lead all aspects of our Airdrie truck dealership operations. The General Manager is responsible for the overall…
Added 10 mins ago
ME
Dispatcher
McDougall Energy Inc.
Chatham-Kent, ON · Chatham, ON
- Full-time
Working with the Operations Manager and / or Lead Hands to troubleshoot repairs and truck maintenance

Ashby

Strategy & Operations, Customer Success

Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Role Overview

In this Strategy and Operations, Customer Success role, you will drive the strategy, processes, and data-driven insights that empower our Customer Success Team to deliver exceptional outcomes for our customers. Reporting to the Manager of Strategy and Operations, and partnering closely with Customer Success leadership, you will define strategies and execute improvements that optimize customer health, retention, and revenue growth.

Our Customer Success team is consistently praised by our customers for their deep expertise, responsiveness, and dedication - a testament to how much we Care Deeply About Customers, one of our core Operating Principles. As we continue to scale, it’s critical that we preserve and enhance this high standard of customer care while ensuring our processes, tools, and insights evolve to support sustainable growth.

You will play a crucial role in our operations, including process improvements, planning, and reporting. This is both a strategic and tactical role in which you’ll design frameworks and programs, uncover actionable insights, and create data-informed recommendations across our Customer Success functions.

What You'll Do At Ashby

Operationalize CS Strategy: Develop and refine processes, tools, and workflows to scale Customer Success operations. This includes customer segmentation, onboarding workflows, lifecycle mapping, and playbook development.
Analyze Business Dynamics: Partner with internal stakeholders on reporting & analysis of metrics such as NRR, GRR, churn, product adoption, health score, and customer sentiment. Use these insights to provide early warnings and refine CS strategies.
Optimizate the Customer Journey: Enhance the end-to-end customer journey, ensuring smooth transitions across all post-sales touch points from onboarding through support and renewal.
Support Strategic Planning: Collaborate with Finance and CS leadership on planning cycles, including headcount planning, capacity modeling, and quota setting. Provide relevant historical data for informed decision making.
Drive Process Improvements: Identify inefficiencies and implement improvements to CS workflows, customer onboarding, account transitions, and renewal processes. Implement & deploy KPIs to measure performance against strategic initiatives.
Optimize CS Systems: Define the business requirements to improve Customer Success efficiency, efficacy, and scalability. Partner with RevOps teammates to implement changes to tools (CRM, health scoring platforms, etc)
Collaborate Cross-functionally: Ensure alignment with Sales, Product, and other teams to align resources with customer needs and forecasted growth.
Support Change Management: Lead the roll-out and adoption of new processes or workflows to the CS team. Partner with Enablement on larger scale change programs.

You Could Be a Great Fit If You

Are a self-starter, innately curious in your approach
Bring both SaaS & financial literacy, offering an informed perspective on CS benchmarks (e.g.ideal book sizes)
Have a strategic mindset, with the ability to distill data into actionable recommendations
Are detail-oriented and committed to data accuracy and process quality
Have experience in fast-growth SaaS environments, ideally in a Customer Success or Revenue Operations role
Are skilled in CRM reporting, with preference for HubSpot experience
Work autonomously, managing multiple tasks and deadlines effectively
Are an excellent communicator, both verbally and in writing

This Role May Not Be a Fit If

You’re unwilling to manage both high-level strategy and hands-on execution
You’re uncomfortable with ambiguity and prefer structured, predefined assignments
You prefer focused work on a single project at a time
You prefer working within a single team rather than across multiple teams

Interview Process

Role

Our interview process is thorough - we aim to ensure each person joining the team is the right fit for Ashby and will provide ample information to assess if Ashby is the right fit for you. The process for this role is as follows:

Recruiter Screen with Talent Acquisition Team - 30 minutes
Hiring Manager Interview - 45 minutes
Challenge Interview - 45 minutes
Virtual Onsite - 90 min

Benefits

10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby - do it when you feel financially comfortable.
Unlimited PTO with four weeks recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅.
Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
$100/month education budget with more expensive items (like conferences) covered with manager approval.
If you’re in the US, top-notch health insurance for you and your dependents, with all premiums covered by us.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

Compensation Range: $168,500 - $221,875

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More about this job

Responsibilities

Develop and improve Customer Success strategies, workflows, tools, and customer lifecycle programs to support customer health, retention, and revenue growth. Analyze performance metrics, support planning and forecasting, optimize systems and processes, and lead cross-functional adoption of operational changes.

Requirements

Candidates should bring SaaS and financial literacy, experience in a fast-growing SaaS environment - ideally in Customer Success or Revenue Operations - and strong analytical, CRM reporting, communication, and organizational skills. The role requires comfort with ambiguity, autonomy, cross-functional work, and balancing strategic planning with hands-on execution; HubSpot experience is preferred.

Skills

Customer Success Operations
Strategic Planning
Data Analysis
Customer Segmentation
Customer Lifecycle Management
Process Improvement
KPI Development
Capacity Modeling
Revenue Retention Analysis
Churn Analysis
Product Adoption Analysis
CRM Reporting
HubSpot
Change Management
Cross-Functional Collaboration
SaaS Financial Literacy

Benefits

Stock Options
Unlimited Paid Time Off
Paid Family Leave
Equipment, Software, and Office Furniture Budget
Education Budget
Health Insurance

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Strategy and Operations
SaaS
Revenue Operations
Customer Segmentation
Onboarding Workflows
Customer Lifecycle Mapping
Playbooks
Net Revenue Retention
Gross Revenue Retention
Churn
Product Adoption
Customer Health Scores
Customer Sentiment
Capacity Modeling
Headcount Planning
Quota Setting
KPIs
CRM
HubSpot
Health Scoring Platforms
Renewal Processes
Customer Journey
Change Management
Cross-Functional Collaboration
Financial Literacy

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