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Added 9 mins ago
BG
Area Director – Canada
BNI Global
Toronto, ON
- Full-time
Added 9 mins ago
E
Vice President of Production
Evlv
Toronto, ON · Greater Toronto Area, Canada
- $250,000 to $375,000 CAD / year
- Full-time
Partner with Planning, Finance, and Sales to align inventory, capacity, and operational execution with commercial goals.
Added 9 mins ago
O
Solution Consultant Director, Partner channel
Omilia
Canada
- Full-time
The Solution Consultant Director exists to lead and scale Omilia's pre-sales function within an assigned region or global segment, driving revenue growth through technical excellence and…
Added 9 mins ago
QW
Microsoft Dynamics 365 F&O Data Architect
Quantum World Technologies Inc.
Canada
- Contract
The Microsoft Dynamics 365 Finance & Operations (D365 F&O) Data Architect will lead data architecture and technical design for the Business Intelligence (BI) and data analytics stream of…
Added 9 mins ago
CM
Relationship Executive - Chinese speaking
CMC Markets Canada
Toronto, ON
- Full-time
Partner with Marketing and Sales stakeholders to support premium segment initiatives, onboarding, and client outreach.
Added 9 mins ago
A
Co-Founder
Asellera
Toronto, ON
- Full-time
Build scalable sales processes, commercial systems, and revenue-generating initiatives.
Added 9 mins ago
A
Data Architect
Altis
Mississauga, ON
- Full-time
You'll lead solution design, architecture reviews, proofs of concept, and technology recommendations.
Added 9 mins ago
SG
Associate Design Strategist
Superior Glove
Acton, ON
- Full-time
You are an experienced designer and project manager who can partner with the Design Strategist, Team Lead to develop multi-channel marketing design concepts and lead complex creative work…
Added 24 mins ago
PG
Commercial Marketing Manager
Purity Gas
Ancaster, ON
- $95,000 to $115,000 CAD / year
Lead the commercial marketing strategy for new products, solutions and programs, including positioning, value propositions, messaging, sales tools and customer communications.
Added 24 mins ago
C
Business Development Manager
CAE
Ottawa, ON
- Full-time
Our Customer Service & Sales team is at the forefront of delivering excellence. By managing relationships, leading proactive solutions, and elevating the client experience, every…
Added 24 mins ago
B
Mortgage Specialist
BMO
Calgary, AB · GLENMO
- Full-time
…BMO’s share of the home financing market. Actively identifies sales opportunities and refers to BMO colleagues as appropriate. Develops and executes effective marketing and sales programs…
Added 24 mins ago
B
Mortgage Specialist
BMO
Ajax, ON
- Full-time
…BMO’s share of the home financing market. Actively identifies sales opportunities and refers to BMO colleagues as appropriate. Develops and executes effective marketing and sales programs…
Added 39 mins ago
A
Store Manager (temporary)
Ardene
Ottawa, ON · Kanata, ON
- Full-time
…store operations, as well as plan & execute strategies to drive sales and profitability. The Store Manager is responsible for merchandising, customer service, as well as their teams…
Added 39 mins ago
MP
Trainee Real Estate Agent – Dubai (No Experience Needed)
McCone Properties
Saskatoon, SK
- Full-time
No. 1 lead generator on Property Finder - leads handed to you every day
Added 39 mins ago
RC
Agent(e) de location résidentielle
Rizzo Capital
Laval, QC
- Full-time
Experience in residential leasing, sales, or customer service.
Added 54 mins ago
FC
Manager, Group Administration
First Canadian Financial Group
Edmonton, AB
- Full-time
You'll lead people and operations, but you'll also have the opportunity to influence how the function evolves - including processes, workflows, technology, service delivery, team capability…
Added 54 mins ago
TI
Sr. Calibration Technician
Transcat, Inc.
Burlington, ON
- Other
…over 1,000 employees - in technical, consulting, operational, sales, finance, and corporate roles - we have stood the test of time by delivering on our Trust in Every Measure promise to our…
Added 54 mins ago
Staff Engineer / AI Builder - Toronto
Robots and Pencils
Toronto, ON
We’re looking for a Staff AI Builder to lead the design and delivery of AI/ML systems. This role is ideal for an experienced engineer who thrives on architectural decisions, can confidently…
Added 1 hour ago
A
Growth Marketing Specialist
Apertera
Toronto, ON
- Full-time
You won’t be doing it alone. You’ll work closely with Marketing, Sales, Content, Design, and Web/MarTech, with plenty of opportunity to bring ideas forward and see their impact.
Added 1 hour ago
N
Business Development Executive - SAAS AND B2B
nugget.ai
Mississauga, ON
- Contract
…solutions in B2B markets. Daily activities include prospecting and lead generation, qualifying and nurturing opportunities, conducting product demos, and building relationships with…
Added 1 hour ago
JW
Brand Manager, Jamieson, Canada BU
Jamieson Wellness Inc.
Toronto, ON
- $80,550 to $120,850 CAD / year
- Full-time
…and portfolio choices as required, to consistently deliver sales, profit, market share, and customer ranking goals. As a key cross-functional people leader, the Brand Manager will lead…
Added 1 hour ago
Revenue Operations Lead
Dye & Durham Talent Team
Toronto, ON
As part of the global Revenue Operations function, you will lead the implementation and optimization of revenue processes and systems while influencing best practices across global markets.…
Added 1 hour ago
R
Sales Development Representative, Outbound (Toronto)
Rippling
Toronto, ON
- Full-time
…talented, ambitious SDRs who can manage high velocity top-of-funnel sales qualification, while also navigating a very strategic sales…
Added 1 hour ago
TS
Operations Manager
TalentSphere Staffing Solutions
Kelowna, BC
- Full-time
We are looking for someone who is energized to focus on sales, engineering & operations including quality management and environmental compliance. This role will optimize core business…
Added 1 hour ago
TC
Director, Marketing and Business Development
TROIS Collective
Richmond Hill, ON
- $140,000 to $180,000 CAD / year
- Full-time
The Director, Marketing and Business Development will lead the firm’s marketing, business development and client relationship initiatives, working directly with the Managing Partners. You…

Ashby

Strategy & Operations, Customer Success

Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Role Overview

In this Strategy and Operations, Customer Success role, you will drive the strategy, processes, and data-driven insights that empower our Customer Success Team to deliver exceptional outcomes for our customers. Reporting to the Manager of Strategy and Operations, and partnering closely with Customer Success leadership, you will define strategies and execute improvements that optimize customer health, retention, and revenue growth.

Our Customer Success team is consistently praised by our customers for their deep expertise, responsiveness, and dedication - a testament to how much we Care Deeply About Customers, one of our core Operating Principles. As we continue to scale, it’s critical that we preserve and enhance this high standard of customer care while ensuring our processes, tools, and insights evolve to support sustainable growth.

You will play a crucial role in our operations, including process improvements, planning, and reporting. This is both a strategic and tactical role in which you’ll design frameworks and programs, uncover actionable insights, and create data-informed recommendations across our Customer Success functions.

What You'll Do At Ashby

Operationalize CS Strategy: Develop and refine processes, tools, and workflows to scale Customer Success operations. This includes customer segmentation, onboarding workflows, lifecycle mapping, and playbook development.
Analyze Business Dynamics: Partner with internal stakeholders on reporting & analysis of metrics such as NRR, GRR, churn, product adoption, health score, and customer sentiment. Use these insights to provide early warnings and refine CS strategies.
Optimizate the Customer Journey: Enhance the end-to-end customer journey, ensuring smooth transitions across all post-sales touch points from onboarding through support and renewal.
Support Strategic Planning: Collaborate with Finance and CS leadership on planning cycles, including headcount planning, capacity modeling, and quota setting. Provide relevant historical data for informed decision making.
Drive Process Improvements: Identify inefficiencies and implement improvements to CS workflows, customer onboarding, account transitions, and renewal processes. Implement & deploy KPIs to measure performance against strategic initiatives.
Optimize CS Systems: Define the business requirements to improve Customer Success efficiency, efficacy, and scalability. Partner with RevOps teammates to implement changes to tools (CRM, health scoring platforms, etc)
Collaborate Cross-functionally: Ensure alignment with Sales, Product, and other teams to align resources with customer needs and forecasted growth.
Support Change Management: Lead the roll-out and adoption of new processes or workflows to the CS team. Partner with Enablement on larger scale change programs.

You Could Be a Great Fit If You

Are a self-starter, innately curious in your approach
Bring both SaaS & financial literacy, offering an informed perspective on CS benchmarks (e.g.ideal book sizes)
Have a strategic mindset, with the ability to distill data into actionable recommendations
Are detail-oriented and committed to data accuracy and process quality
Have experience in fast-growth SaaS environments, ideally in a Customer Success or Revenue Operations role
Are skilled in CRM reporting, with preference for HubSpot experience
Work autonomously, managing multiple tasks and deadlines effectively
Are an excellent communicator, both verbally and in writing

This Role May Not Be a Fit If

You’re unwilling to manage both high-level strategy and hands-on execution
You’re uncomfortable with ambiguity and prefer structured, predefined assignments
You prefer focused work on a single project at a time
You prefer working within a single team rather than across multiple teams

Interview Process

Role

Our interview process is thorough - we aim to ensure each person joining the team is the right fit for Ashby and will provide ample information to assess if Ashby is the right fit for you. The process for this role is as follows:

Recruiter Screen with Talent Acquisition Team - 30 minutes
Hiring Manager Interview - 45 minutes
Challenge Interview - 45 minutes
Virtual Onsite - 90 min

Benefits

10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby - do it when you feel financially comfortable.
Unlimited PTO with four weeks recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅.
Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
$100/month education budget with more expensive items (like conferences) covered with manager approval.
If you’re in the US, top-notch health insurance for you and your dependents, with all premiums covered by us.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

Compensation Range: $168,500 - $221,875

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More about this job

Responsibilities

Develop and improve Customer Success strategies, workflows, tools, and customer lifecycle programs to support customer health, retention, and revenue growth. Analyze performance metrics, support planning and forecasting, optimize systems and processes, and lead cross-functional adoption of operational changes.

Requirements

Candidates should bring SaaS and financial literacy, experience in a fast-growing SaaS environment - ideally in Customer Success or Revenue Operations - and strong analytical, CRM reporting, communication, and organizational skills. The role requires comfort with ambiguity, autonomy, cross-functional work, and balancing strategic planning with hands-on execution; HubSpot experience is preferred.

Skills

Customer Success Operations
Strategic Planning
Data Analysis
Customer Segmentation
Customer Lifecycle Management
Process Improvement
KPI Development
Capacity Modeling
Revenue Retention Analysis
Churn Analysis
Product Adoption Analysis
CRM Reporting
HubSpot
Change Management
Cross-Functional Collaboration
SaaS Financial Literacy

Benefits

Stock Options
Unlimited Paid Time Off
Paid Family Leave
Equipment, Software, and Office Furniture Budget
Education Budget
Health Insurance

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Strategy and Operations
SaaS
Revenue Operations
Customer Segmentation
Onboarding Workflows
Customer Lifecycle Mapping
Playbooks
Net Revenue Retention
Gross Revenue Retention
Churn
Product Adoption
Customer Health Scores
Customer Sentiment
Capacity Modeling
Headcount Planning
Quota Setting
KPIs
CRM
HubSpot
Health Scoring Platforms
Renewal Processes
Customer Journey
Change Management
Cross-Functional Collaboration
Financial Literacy

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