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Added 10 mins ago
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Senior Consultant, Content & Editorial, Advice & Education
CIBC
Toronto, ON
- Full-time
As a Senior Consultant, Content & Editorial on the Advice & Education team within CIBC Personal and Business Banking’s Savings, Investing and Advice product team, you'll lead the…
Added 10 mins ago
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Executive Assistant, GAM
CIBC
Toronto, ON
- Full-time
…anticipating needs and helping resolve issues before they affect business operations. Working closely with other support partners, you'll contribute to a collaborative team environment and…
Added 25 mins ago
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Cloud - Bare Metal Infrastructure Engineer
Jobgether
Canada
- Full-time
Annual compensation range of $230,000–$290,000, depending on experience, transferable skills, location, business needs, and market conditions.
Added 25 mins ago
TF
Lead Specialist Tech Sales
TWU-Center for Women Entrepreneurs
Mackenzie, BC
- Full-time
…and New Logo Sales teams to identify, develop, and close new business opportunities while growing strategic relationships with existing customers. The role will be instrumental in helping…
Added 25 mins ago
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Head of Marketing
Haystack
Canada
- Full-time
Proficiency in SQL and business intelligence tools for data validation and executive reporting
Added 25 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to…
Added 25 mins ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to…
Added 25 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
…people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to…
Added 25 mins ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to…
Added 25 mins ago
C
Senior Manager, Safety Management System & Safety Culture-EN
CAE
Montreal, QC
- Full-time
…across Corporate, Operations, Civil and Defence & Security business units. Acting as a partner to our Operational Safety team leaders, business stakeholders and leadership, the role drives…
Added 25 mins ago
EF
Assistant Branch Manager (Willoughby Branch)
Envision Financial
Langley (District), BC · Langley, BC
- $64,400 to $82,500 CAD / year
- Full-time
Annual Business Plan: Participates in the development and achievement of the annual business plan. Ensures team goals and targets are achieved; ensures employees receive the training and…
Added 40 mins ago
Analyst, Risk
Rogers Communications
Toronto, ON
A post-secondary degree in a field directly related to job responsibilities (Business, Economics, Finance, Computer Science, etc.)
Added 55 mins ago
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Support Systems Engineer - NAMER
Ashby
Canada
- Full-time
…technical decisions to frontline team members and making the business case to senior…
Added 55 mins ago
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Director Technology Transformation Stores
Sobeys
Stellarton, NS
- Full-time
…that is operationally resilient and secure to achieve expected business…
Added 55 mins ago
DR
Vice President, Sales
DMC Recruitment Group
Steinbach, MB
- Full-time
Use sales data, market intelligence and industry trends to understand competitive activity, identify opportunities and support better business decisions.
Added 55 mins ago
MP
Consultant Pharmacist-18 Month Contract Position with Benefits
MediSystem Pharmacy
Calgary, AB
- Full-time
…posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les…
Added 55 mins ago
U
CCAIP (IVR) Integration Developer
UST
Toronto, ON
- Full-time
We are seeking a CCAIP Integration and IVR Developer to architect, build, and maintain seamless integrations between our Google Contact Center AI Platform (CCAIP), IVR flows, and enterprise…
Added 55 mins ago
DR
Business Services Specialist
Durham Region (The Regional Municipality of Durham)
Whitby, ON
- Full-time
Lead service review, process improvement, and business transformation initiatives that improve customer experience, workflow effectiveness, service consistency, and operational performance.
Added 55 mins ago
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Business Development Manager - Data Center Services
CBRE
Toronto, ON
- Full-time
As a CBRE Business Development Manager, you will drive local and regional client relationships and business development activities.
Added 55 mins ago
LC
Asset Protection Representative
Loblaw Companies Limited
Toronto, ON
- Full-time
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to…
Added 55 mins ago
Associate, New Verticals - Canada
DoorDash Canada
Vancouver, BC · Toronto, ON
…focus on Retail, the category with the most headroom in our business. Rather than owning a single category, you will support three growth levers across all of New Verticals: search,…
Added 1 hour ago
VA
Head of Business Development & Partnerships
Veeda AI
Toronto, ON
- Full-time
…problems at the intersection of AI, robotics, and embodied intelligence. If you're excited about pushing the boundaries of what's possible with Physical AI, you'll have the opportunity to…
Added 1 hour ago
OC
Senior Strategist
Ogilvy Canada
Toronto, ON
- Full-time
…through Borderless Creativity - innovating at the intersection of intelligence, imagination and influence, with experts across advertising, sports & entertainment, PR & social, consulting,…
Added 1 hour ago
AG
Field Representative - Alcoholic Beverages
Acosta Group
Toronto, ON · Etobicoke, ON
- Full-time
We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to…
Added 1 hour ago
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Account Manager - Programmatic & Paid Social
Monks
Toronto, ON
- Full-time
…recommendations and insights that help clients achieve their business…

Ashby

Support Systems Engineer - NAMER

Canada

Compensation Range: $100K - $130K · Full-time

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Job details

Pay: Compensation Range: $100K - $130K
Job type: Full-time
Posting language: English
Posted: Nov 5, 2026

Original job description

Hello!

I'm Allie, Head of Support at Ashby. 👋 One of our biggest priorities is improving the systems and workflows our Support team relies on to do their best work as we grow.

That’s why we’re searching for a Support Systems Engineer to become the long-term owner of our Support systems.

If you love wrangling operational complexity, building durable systems, and being the person a team relies on to keep everything running well, this is the role for you.

About This Role

We’re looking for someone who wants to plant a flag in Support Operations, with the experience to independently lead a system implementation and the ambition to keep raising the bar as our Support team grows and the systems and workflows we rely on become more complex.

The implementation will build on our existing systems and workflows, alongside our Support Operations Specialist, who helps teams use our tools effectively and keeps operational data reliable. From planning through rollout, you’ll work with IT, RevOps, and Engineering to connect the system to the tools and processes around it. Getting the configuration right is only part of the work. Helping the Support team adopt new workflows matters just as much.

The configuration, automations, and integrations behind our Support systems will remain yours to own and improve as our needs evolve. You’ll be the person we rely on when something breaks, doesn’t scale, or needs to be rethought entirely.

Role Responsibilities

Lead System Implementations

Own implementation of new systems, tools, and workflows from planning and pilot through full rollout, including configuration, data migration, and integrations with our existing tools.
Design routing logic, SLAs, escalation paths, and reporting that can handle more complexity as we grow.
Develop and lead a change management plan that helps the team adopt new systems and workflows, with clear communication, thoughtful training, and structured feedback from frontline teams and Support leaders.

Administer and Optimize Support Systems

Serve as the long-term administrator for our Support systems, owning configuration, automations, workflow improvements, and governance, with access management handled in partnership with internal IT. Keep finding ways to reduce friction for the team and our customers.
Document system architecture, admin processes, and escalation paths, and keep that documentation current.
Evaluate new tools and integrations as our needs evolve, using structured demos and input from the teams affected. Pressure-test vendor promises against our requirements, recommend solutions, and hold vendors to their commitments after the contract is signed.

Partner Across Support

Partner with Workforce Management, QA, and Support Training to make sure our systems support capacity planning, reporting, and the technical workflows each team relies on.
Be the go-to person for Support tooling, advising on configuration decisions and working with Support Leadership to prioritize the systems improvements that matter most to the team.

Role Requirements

Hands-on experience implementing or administering a support ticketing system such as Zendesk, Salesforce Service Cloud, Intercom, Plain, Pylon, or a comparable platform. You’ve configured the system yourself, not just managed the project.
Experience owning a support-system migration or implementation, from scoping through go-live and beyond. You can make judgment calls when requirements are unclear and see projects through without losing momentum.
Vendor evaluation experience with real skepticism. You know how to build an assessment framework, pressure-test a demo, and hold vendors to commitments after the contract is signed.
You understand Support workflows, including routing, SLA and priority configuration, queue management, escalation paths, and the reporting Support leaders rely on.
You understand integrations, APIs, and data migration well enough to work through technical requirements with engineers. You don’t need to write the code, but you need to understand what you’re asking for and why it matters.
You can spot workflow friction, anticipate what will break as we grow, and make thoughtful tradeoffs about what to fix now versus later.
Experience guiding teams through system or workflow changes, with clear communication, thoughtful training, and structured feedback from frontline teams and senior stakeholders. You know that a successful rollout depends on how people use the system, not just whether it works.
You can build strong working relationships with Workforce Management, QA, Engineering, and Support Leadership. You’re comfortable explaining technical decisions to frontline team members and making the business case to senior stakeholders.

You Should Apply If

You’ve worked directly inside a support ticketing system and personally owned a system migration or implementation. You know where these projects go sideways and how to keep them on track.
You want to own what you build, including ongoing administration, documentation, and improvement. Getting a system running reliably is satisfying, but so is finding ways to make it better as the team grows and our customers’ needs evolve.
You’ve questioned vendor promises and know how to get past a polished demo to understand what a product can actually deliver.
You move comfortably between the bigger picture and the details. You can present a vendor recommendation to leadership in the morning and dig into workflow configuration in the afternoon.
You like being the person a team turns to when something breaks or doesn’t feel right. When you spot unnecessary friction, you take ownership of fixing it rather than waiting to be asked.

You Should Not Apply If

You haven’t worked directly inside a support ticketing system at an admin or implementation level, or you want to manage this work from a distance. We need someone in the details, not above them.
You’re looking for an implementation project with a clear end date or lose interest once a system is running. Ongoing administration and improvement are just as important here as the launch.
You need a fully defined playbook, stable requirements, or someone else to make the decisions. This role means building the process as you go, working through unclear vendor commitments, shifting needs, and imperfect information.
You prefer to make systems decisions in isolation. This role requires close collaboration with Support Leadership, frontline team members, and cross-functional partners to understand what they need and work through tradeoffs together.

About Ashby

Ashby builds a suite of products that helps talent leaders, recruiters, and hiring managers run their hiring process significantly better. We raised a $50M Series D in July 2025 and support nearly 5,000 customers, including Shopify, Snowflake, OpenAI, Deliveroo, and Confluent. We’re growing much faster than 100% year over year, with a team of roughly 300 people across 22+ countries. Learn more at ashbyhq.com.

About Go To Market

We view our Support team as an extension of the product itself, one that ensures an optimal customer experience for customers ranging across all market segments. Here are a few points that should give you an idea of what it is like to work with us:

We spend a lot of time building best-in-class products since we believe a highly differentiated product is easier to sell.
We also spend a lot of time building a best-in-class customer experience. We aim to offer deep expertise whenever we interact with prospects and customers.
We strongly believe that small teams with very talented people and the right work environment deliver much better performance than teams with large headcount.

We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process. You can take a look at our Leadership Principles to get a sense of what we value in People Leaders at Ashby.

Interview process

Our interview process is thorough and designed to give you enough information to assess whether Ashby is the right fit for you, while helping us evaluate technical leadership, people management, communication, judgment, and cross-functional collaboration.

Intro call with Recruiting - 30 min
Hiring Manager interview - 45 min
Take-home assessment - 5 days to complete
Sr. Leadership interview - 45 min
Virtual Onsite - 75 min
- Support Partnerships - 30 min
- Cross-Functional Systems Management - 30 min
- Closing Questions - 15 min
Founder interview - 30 min

Benefits

Benefits vary by country and are shared in more detail during the process. International employees receive statutory benefits and, where available, employer-paid supplemental health coverage.

10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby - do it when you feel financially comfortable.
Unlimited PTO with four weeks recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅
Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
A $1,200 annual learning and professional-development budget.
A one-time $2,000 home-office setup budget for furniture, monitors, peripherals, and ergonomic equipment, plus a company-provided laptop.
Extended health benefits for you and your dependents (subject to availability with our Employer of Record)
Opportunities to spend time with teammates through an annual company offsite, team offsites, local meetups, and virtual events.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

Compensation Range: $100K - $130K

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More about this job

Responsibilities

Lead support-system implementations from planning and pilot through rollout, including configuration, data migration, integrations, routing, SLAs, reporting, and change management. Own ongoing system administration, documentation, vendor evaluation, workflow improvements, and collaboration with Support, IT, RevOps, Engineering, Workforce Management, QA, and Training.

Requirements

Candidates need hands-on experience administering a support ticketing platform and owning a system implementation or migration through go-live and ongoing improvement. They should understand support workflows, integrations, APIs, and data migration, and be able to evaluate vendors, guide adoption, and collaborate effectively with technical and business stakeholders.

Skills

Support Ticketing System Administration
System Implementation
System Migration
Workflow Configuration
Routing and SLA Design
Automation
Systems Integration
API Requirements
Data Migration
Vendor Evaluation
Change Management
Training and Adoption
Reporting
Documentation
Cross-Functional Collaboration
Support Operations

Benefits

Stock Options
Unlimited Paid Time Off
Paid Family Leave
Learning and Professional Development Budget
Home Office Setup Budget
Company-Provided Laptop
Extended Health Benefits
Company and Team Offsites
Local Meetups
Virtual Events

Visa sponsorship

Not detected in the job text

Hiring contact

Allie

Keywords

Support Operations
Support Ticketing Systems
Zendesk
Salesforce Service Cloud
Intercom
Plain
Pylon
System Implementation
System Migration
Workflow Configuration
Routing Logic
Service-Level Agreements
Escalation Paths
Queue Management
Automations
Integrations
APIs
Data Migration
Reporting
Change Management
Vendor Evaluation
Workforce Management
Quality Assurance
Support Training
Governance
Capacity Planning
RevOps
Engineering
Customer Experience

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