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Added 3 hours ago
A
Support Systems Engineer - NAMER
Ashby
Canada
- Full-time
The implementation will build on our existing systems and workflows, alongside our Support Operations Specialist, who helps teams use our tools effectively and keeps operational data…
Added 4 hours ago
RI
Senior Clinical IAM & RBAC Business Analyst - Healthcare
Rose International
Fredericton, NB
- Full-time
Experience working with Identity and Access Management (IAM), access governance, or Role-Based Access Control (RBAC) (3+ Years)
Added 6 hours ago
EC
Technical Product Specialist
Eaton Corporation
Toronto, ON
- Full-time
Eaton’s Electrical sector is currently seeking a Technical Product Specialist to join our team. This hybrid position is based at our Toronto, ON facility and offers benefits from day one.
Added 7 hours ago
MC
Microsoft Dynamics 365 Finance Functional Consultant – D365 F&O | Manufacturing (35742)
Myticas Consulting
Toronto, ON
- Contract
…Receivable (AR), Accounts Payable (AP), General Ledger (GL), Credit Management, payments, cheque processing, UAT, configuration and training…
Added 7 hours ago
FC
IT Field Specialist
Flatiron Construction Corp
Fredericton, NB
- Other
Are you a problem solver passionate about providing top-tier solutions? As an IT Field Specialist, you will provide second-level IT support to users based at a project site. Collaborate…
Added 8 hours ago
SA
Development Engineering Specialist
STELIA Aerospace North America
Lunenburg, NS
- Full-time
Manage and execute technical and project management activities to implement new product or changes to existing product
Added 8 hours ago
SL
Specialist, Supplier Relationship Management
Sun Life
Waterloo, ON · Sun Life Waterloo King
- Full-time
The Specialist, Supplier Relationship Management will report to the Manager, Supplier Relationship Management and will support the Operations team in the effective management of third-party…
Added 9 hours ago
R
Senior Broadcast Technologist (T & I) (On-site)
Radio-Canada
Toronto, ON
- Full-time
We are looking for a Broadcast and IT Systems Specialist to support the studio, content creation, and presentation groups with technical issues as well as help implement groundbreaking…
Added 9 hours ago
E
QA Specialist
Entrust
Ottawa, ON
- Full-time
As a QA Specialist in our Ottawa office, you will help validate the quality, reliability, usability, and security of Entrust software solutions used by government, enterprise, and financial…
Added 9 hours ago
MC
DevOps Specialist - Kubernetes (35700)
Myticas Consulting
Ottawa, ON
- Full-time
Experience with infrastructure-as-code and configuration management tools such as Terraform and Ansible
Added 10 hours ago
H
Biobank Specialist
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Reporting to the Provincial Manager, Healthy Future Sask, the Biobank Specialist is a provincial position responsible for the design, development, implementation, training, management,…
Added 10 hours ago
RC
ServiceNow Architect
RSM Canada
Toronto, ON
- Full-time
Strong understanding of ServiceNow platform architecture, configuration, development, integrations, data architecture, security, and implementation best practices.
Added 10 hours ago
A
Engineering Change Control (ECC) Specialist
Alithya
Pickering, ON
- Full-time
As an Engineering Change Control (ECC) Specialist, you’ll ensure engineering changes are fully compliant with BP‑PROC‑01081, maintaining configuration and management equilibrium, validating…
Added 10 hours ago
S
Requirements Management Specialist
SkyAlyne
Ottawa, ON
- Full-time
As part of the Systems Engineering and Integration team, the Requirements Management Specialist plays a key role in the development and management of the requirements baseline for the…
Added 11 hours ago
Senior Director, Technology Risk Assessments
Scotiabank
Toronto, ON
…(GRC) modernization, adoption of ServiceNow Integrated Risk Management (IRM), data and automation, and leadership of a global…
Added 11 hours ago
SH
Controls Specialist
Silver Hills Bakery
Mission, BC
- $85,000 to $110,000 CAD / year
- Full-time
Position: Controls Specialist Reports to: Manager, Electrical & Controls
Added 11 hours ago
P
Senior ServiceNow Developer
Procom
Toronto, ON
- Contract
…developing the ServiceNow platform, focusing on CMDB, Hardware Asset Management (HAM), Software Asset Management (SAM), and enterprise inventory management. The position involves hands-on…
Added 11 hours ago
KG
Technical Support Engineer
K&K Global Talent Solutions INC.
ON · Ontario, Canada
- Contract
Position: Deskside Support Specialist (IT Asset Management)
Added 11 hours ago
SH
Controls Specialist
Silver Hills
Mission, BC
- $85,000 to $110,000 CAD / year
- Full-time
Position: Controls Specialist Reports to: Manager, Electrical & Controls
Added 12 hours ago
C
Senior Broadcast Technologist (T & I) (On-site)
CBC/Radio-Canada
Toronto, ON
- Full-time
We are looking for a Broadcast and IT Systems Specialist to support the studio, content creation, and presentation groups with technical issues as well as help implement groundbreaking…
Added 12 hours ago
W
ServiceNow Implementation Architect
Wipro
Mississauga, ON
- Full-time
Must have: Certified System Administrator (CSA), Certified Implementation Specialist in ITSM, and one more Implementation Specialist certification such as Discovery, Event Management or…
Added 12 hours ago
CT
IT Operations Specialist
Clutch Technologies Inc.
Mississauga, ON
- $55,000 to $70,000 CAD / year
We’re hiring an IT Operations Specialist to support our Wolfedale facility in Mississauga. In this newly created role, you’ll be the first point of contact for IT requests at the facility,…
Added 13 hours ago
PH
Coding Application Specialist, Coding Services
Providence Healthcare
Surrey, BC
- Other
…Leadership Team and Coding team, Data Analysts, Information Management/Information Technology (IMIT) and external Vendors, the Coding Application Specialist is responsible for primary…
Added 13 hours ago
NC
Principal Consultant
NMG Consulting
Toronto, ON
- Full-time
The combination of our specialist focus, global network and access to NMG’s research and analytics give us a unique perspective on the external and internal dynamics relevant to insurance,…
Added 13 hours ago
M
Application Support Specialist
Multimatic
Multimatic Corporate IT
- Full-time
Minimum of 6 years of SAP Finance configuration experience, including knowledge of key integration points, with at least 2 SAP S/4 HANA full lifecycle implementation projects experience…

Ashby

Support Systems Engineer - NAMER

Canada

Compensation Range: $100K - $130K · Full-time

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Job details

Pay: Compensation Range: $100K - $130K
Job type: Full-time
Posting language: English
Posted: Nov 5, 2026

Original job description

Hello!

I'm Allie, Head of Support at Ashby. 👋 One of our biggest priorities is improving the systems and workflows our Support team relies on to do their best work as we grow.

That’s why we’re searching for a Support Systems Engineer to become the long-term owner of our Support systems.

If you love wrangling operational complexity, building durable systems, and being the person a team relies on to keep everything running well, this is the role for you.

About This Role

We’re looking for someone who wants to plant a flag in Support Operations, with the experience to independently lead a system implementation and the ambition to keep raising the bar as our Support team grows and the systems and workflows we rely on become more complex.

The implementation will build on our existing systems and workflows, alongside our Support Operations Specialist, who helps teams use our tools effectively and keeps operational data reliable. From planning through rollout, you’ll work with IT, RevOps, and Engineering to connect the system to the tools and processes around it. Getting the configuration right is only part of the work. Helping the Support team adopt new workflows matters just as much.

The configuration, automations, and integrations behind our Support systems will remain yours to own and improve as our needs evolve. You’ll be the person we rely on when something breaks, doesn’t scale, or needs to be rethought entirely.

Role Responsibilities

Lead System Implementations

Own implementation of new systems, tools, and workflows from planning and pilot through full rollout, including configuration, data migration, and integrations with our existing tools.
Design routing logic, SLAs, escalation paths, and reporting that can handle more complexity as we grow.
Develop and lead a change management plan that helps the team adopt new systems and workflows, with clear communication, thoughtful training, and structured feedback from frontline teams and Support leaders.

Administer and Optimize Support Systems

Serve as the long-term administrator for our Support systems, owning configuration, automations, workflow improvements, and governance, with access management handled in partnership with internal IT. Keep finding ways to reduce friction for the team and our customers.
Document system architecture, admin processes, and escalation paths, and keep that documentation current.
Evaluate new tools and integrations as our needs evolve, using structured demos and input from the teams affected. Pressure-test vendor promises against our requirements, recommend solutions, and hold vendors to their commitments after the contract is signed.

Partner Across Support

Partner with Workforce Management, QA, and Support Training to make sure our systems support capacity planning, reporting, and the technical workflows each team relies on.
Be the go-to person for Support tooling, advising on configuration decisions and working with Support Leadership to prioritize the systems improvements that matter most to the team.

Role Requirements

Hands-on experience implementing or administering a support ticketing system such as Zendesk, Salesforce Service Cloud, Intercom, Plain, Pylon, or a comparable platform. You’ve configured the system yourself, not just managed the project.
Experience owning a support-system migration or implementation, from scoping through go-live and beyond. You can make judgment calls when requirements are unclear and see projects through without losing momentum.
Vendor evaluation experience with real skepticism. You know how to build an assessment framework, pressure-test a demo, and hold vendors to commitments after the contract is signed.
You understand Support workflows, including routing, SLA and priority configuration, queue management, escalation paths, and the reporting Support leaders rely on.
You understand integrations, APIs, and data migration well enough to work through technical requirements with engineers. You don’t need to write the code, but you need to understand what you’re asking for and why it matters.
You can spot workflow friction, anticipate what will break as we grow, and make thoughtful tradeoffs about what to fix now versus later.
Experience guiding teams through system or workflow changes, with clear communication, thoughtful training, and structured feedback from frontline teams and senior stakeholders. You know that a successful rollout depends on how people use the system, not just whether it works.
You can build strong working relationships with Workforce Management, QA, Engineering, and Support Leadership. You’re comfortable explaining technical decisions to frontline team members and making the business case to senior stakeholders.

You Should Apply If

You’ve worked directly inside a support ticketing system and personally owned a system migration or implementation. You know where these projects go sideways and how to keep them on track.
You want to own what you build, including ongoing administration, documentation, and improvement. Getting a system running reliably is satisfying, but so is finding ways to make it better as the team grows and our customers’ needs evolve.
You’ve questioned vendor promises and know how to get past a polished demo to understand what a product can actually deliver.
You move comfortably between the bigger picture and the details. You can present a vendor recommendation to leadership in the morning and dig into workflow configuration in the afternoon.
You like being the person a team turns to when something breaks or doesn’t feel right. When you spot unnecessary friction, you take ownership of fixing it rather than waiting to be asked.

You Should Not Apply If

You haven’t worked directly inside a support ticketing system at an admin or implementation level, or you want to manage this work from a distance. We need someone in the details, not above them.
You’re looking for an implementation project with a clear end date or lose interest once a system is running. Ongoing administration and improvement are just as important here as the launch.
You need a fully defined playbook, stable requirements, or someone else to make the decisions. This role means building the process as you go, working through unclear vendor commitments, shifting needs, and imperfect information.
You prefer to make systems decisions in isolation. This role requires close collaboration with Support Leadership, frontline team members, and cross-functional partners to understand what they need and work through tradeoffs together.

About Ashby

Ashby builds a suite of products that helps talent leaders, recruiters, and hiring managers run their hiring process significantly better. We raised a $50M Series D in July 2025 and support nearly 5,000 customers, including Shopify, Snowflake, OpenAI, Deliveroo, and Confluent. We’re growing much faster than 100% year over year, with a team of roughly 300 people across 22+ countries. Learn more at ashbyhq.com.

About Go To Market

We view our Support team as an extension of the product itself, one that ensures an optimal customer experience for customers ranging across all market segments. Here are a few points that should give you an idea of what it is like to work with us:

We spend a lot of time building best-in-class products since we believe a highly differentiated product is easier to sell.
We also spend a lot of time building a best-in-class customer experience. We aim to offer deep expertise whenever we interact with prospects and customers.
We strongly believe that small teams with very talented people and the right work environment deliver much better performance than teams with large headcount.

We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process. You can take a look at our Leadership Principles to get a sense of what we value in People Leaders at Ashby.

Interview process

Our interview process is thorough and designed to give you enough information to assess whether Ashby is the right fit for you, while helping us evaluate technical leadership, people management, communication, judgment, and cross-functional collaboration.

Intro call with Recruiting - 30 min
Hiring Manager interview - 45 min
Take-home assessment - 5 days to complete
Sr. Leadership interview - 45 min
Virtual Onsite - 75 min
- Support Partnerships - 30 min
- Cross-Functional Systems Management - 30 min
- Closing Questions - 15 min
Founder interview - 30 min

Benefits

Benefits vary by country and are shared in more detail during the process. International employees receive statutory benefits and, where available, employer-paid supplemental health coverage.

10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby - do it when you feel financially comfortable.
Unlimited PTO with four weeks recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅
Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
A $1,200 annual learning and professional-development budget.
A one-time $2,000 home-office setup budget for furniture, monitors, peripherals, and ergonomic equipment, plus a company-provided laptop.
Extended health benefits for you and your dependents (subject to availability with our Employer of Record)
Opportunities to spend time with teammates through an annual company offsite, team offsites, local meetups, and virtual events.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

Compensation Range: $100K - $130K

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More about this job

Responsibilities

Lead support-system implementations from planning and pilot through rollout, including configuration, data migration, integrations, routing, SLAs, reporting, and change management. Own ongoing system administration, documentation, vendor evaluation, workflow improvements, and collaboration with Support, IT, RevOps, Engineering, Workforce Management, QA, and Training.

Requirements

Candidates need hands-on experience administering a support ticketing platform and owning a system implementation or migration through go-live and ongoing improvement. They should understand support workflows, integrations, APIs, and data migration, and be able to evaluate vendors, guide adoption, and collaborate effectively with technical and business stakeholders.

Skills

Support Ticketing System Administration
System Implementation
System Migration
Workflow Configuration
Routing and SLA Design
Automation
Systems Integration
API Requirements
Data Migration
Vendor Evaluation
Change Management
Training and Adoption
Reporting
Documentation
Cross-Functional Collaboration
Support Operations

Benefits

Stock Options
Unlimited Paid Time Off
Paid Family Leave
Learning and Professional Development Budget
Home Office Setup Budget
Company-Provided Laptop
Extended Health Benefits
Company and Team Offsites
Local Meetups
Virtual Events

Visa sponsorship

Not detected in the job text

Hiring contact

Allie

Keywords

Support Operations
Support Ticketing Systems
Zendesk
Salesforce Service Cloud
Intercom
Plain
Pylon
System Implementation
System Migration
Workflow Configuration
Routing Logic
Service-Level Agreements
Escalation Paths
Queue Management
Automations
Integrations
APIs
Data Migration
Reporting
Change Management
Vendor Evaluation
Workforce Management
Quality Assurance
Support Training
Governance
Capacity Planning
RevOps
Engineering
Customer Experience

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