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Added 13 hours ago
NB
Senior Data Scientist
National Bank of Canada
Montreal, QC
- Full-time
…means serving as a predictive modelling and data valorisation specialist. This position allows you to have a positive impact on the client experience and decision-making thanks to your…
Added 22 hours ago
NB
SAS Viya System Administrator
National Bank of Canada
Montreal, QC
- Full-time
A career as a SAS Viya System Administrator within the Cross-Functional Solutions, Acceleration and Data (STAD) team at National Bank means acting as a specialist in the administration and…
Added 1 day ago
T
Elevated Support Senior Specialist
Teleperformance
Toronto, ON · TPCA Toronto
- $23.43 CAD / hour
- Full-time
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your…
Added 1 day ago
BT
Senior Manager Level 3
Baker Tilly Canada
Owen Sound, ON
- Full-time
We are looking for a Senior Manager Level 3 to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 1 day ago
E
Bilingual - Sr Talent Acquisition Specialist (French + English)
Epiroc
Mississauga, ON
- $95,912 to $126,870 CAD / year
- Full-time
As a Senior HR Specialist – Talent Acquisition, you will serve as a strategic talent partner focused on Canada region, leading the end-to-end recruitment process for leadership,…
Added 1 day ago
T
Elevated Support Senior Specialist
Teleperformance
Toronto, ON · TPCA Toronto
- $23.43 CAD / hour
- Full-time
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your…
Added 2 days ago
E9
Manager, Talent Development
E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated
Vancouver, BC
- $132,267 to $150,000 CAD / year
- Full-time
E-Comm 911 is seeking an experienced Manager, Talent Development to join their People & Culture team. In this newly created role, you will have the opportunity to bring strategic,…
Added 2 days ago
TF
Workshop Performance Specialist
The Fedcap Group
Hamilton, ON
- Full-time
Reporting to the Senior Workshop Performance Specialist in Fedcap Canada’s Learning and Development team, the Workshop Performance Specialist will support in training SP staff to become…
Added 2 days ago
BC
Client Relations & Business Development Specialist
Blake, Cassels & Graydon LLP
Vancouver, BC
- Full-time
Reporting to the Senior Manager, Client Relations and Business Development, the Client Relations & BD Specialist works with members of the Vancouver office and assigned national practice…
Added 2 days ago
NB
Senior Advisor Consumer Protection Compliance
National Bank of Canada
Montreal, QC
- Full-time
as a Senior Advisor, Consumer Protection Compliance
Added 2 days ago
A
Senior Influencer and Partnerships Specialist
AlgaeCal
Remote, Canada
- Full-time
- Remote
If that sounds like you, you might have what it takes to be the Senior Influencer and Partnerships Specialist at AlgaeCal.
Added 2 days ago
EM
Senior IT Security Specialist
Electric Mind
Toronto, ON
- Full-time
We are hiring a Senior IT Security Specialist to protect our networks, endpoints, applications and cloud environments, and to keep us compliant with the frameworks our business and clients…
Added 2 days ago
FS
Marketing Operations & Content Specialist
Friendly Senior Living
Medicine Hat, AB
- Full-time
S3 Group is looking for a creative, organized, and motivated Marketing Operations & Content Specialist to join our marketing team.
Added 3 days ago
FT
Head of Private Markets - Canadian Wealth Management
Franklin Templeton
Toronto, ON
- Full-time
…access to differentiated, institutional‑quality investment solutions beyond public markets. The platform offers integrated capabilities across private equity (including secondaries and…
Added 3 days ago
TC
Senior Fund Accountant (Waterfall Specialization)
The Citco Group Limited
Toronto, ON
- Full-time
…those models in an efficient and precise manner. The Waterfall Specialist will be responsible for the onboarding of new and existing clients to Citco Waterfall, Citco’s proprietary…
Added 3 days ago
B
Wealth & Tax Planning Consultant, Private Wealth
BMO
Montreal, QC · IBMM
- Full-time
The successful candidate will work in partnership with two or three Investment Counsellor/Portfolio Managers of BMO Private Investment Counsel Inc. to develop tailored financial and tax…
Added 3 days ago
SH
Provincial Chief Medical Officer
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Department / Unit: SH Newport- Medical Specialist Services
Added 3 days ago
B
Wealth & Tax Planning Consultant, Private Wealth
BMO
Montreal, QC
- Full-time
The successful candidate will work in partnership with two or three Investment Counsellor/Portfolio Managers of BMO Private Investment Counsel Inc. to develop tailored financial and tax…
Added 3 days ago
Provincial Chief Medical Officer
Winnipeg Regional Health Authority
Winnipeg, MB
Department / Unit: SH Newport- Medical Specialist Services
Added 3 days ago
Senior DevOps & Python Platform Engineering Specialist
Capgemini
Montreal, QC
DevOps & Python Platform Engineering Specialist
Added 3 days ago
M
Sr. Specialist, Coaching & Talent (Canada)
McKesson
Mississauga, ON · Montreal, QC
- Full-time
…partners across HR functions to design and implement scalable solutions that improve the employee experience and strengthen organizational…
Added 3 days ago
BT
Senior Manager Level 3
Baker Tilly Canada
Owen Sound, ON
- Full-time
We are looking for a Senior Manager Level 3 to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 4 days ago
A
Support Systems Engineer - NAMER
Ashby
Canada
- Full-time
The implementation will build on our existing systems and workflows, alongside our Support Operations Specialist, who helps teams use our tools effectively and keeps operational data…
Added 4 days ago
DS
Senior Marine Conservation Specialist / Spécialiste principal·e de la conservation marine
David Suzuki Foundation
Vancouver, BC
- Full-time
…a Canadian settler organization working to advance climate solutions, help nature thrive and build sustainable communities, respecting the rights, title and sovereignty of Indigenous…
Added 4 days ago
BL
Client Relations & Business Development Specialist
BC Legal Management Association
Vancouver, BC · Greater Vancouver Metropolitan Area
- Other
Reporting to the Senior Manager, Client Relations and Business Development, the BD Specialist works with members of the Vancouver office and assigned national practice and industry groups…

Ashby

Support Systems Engineer - NAMER

Canada

Compensation Range: $100K - $130K · Full-time

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Job details

Pay: Compensation Range: $100K - $130K
Job type: Full-time
Posting language: English
Posted: Nov 5, 2026

Original job description

Hello!

I'm Allie, Head of Support at Ashby. 👋 One of our biggest priorities is improving the systems and workflows our Support team relies on to do their best work as we grow.

That’s why we’re searching for a Support Systems Engineer to become the long-term owner of our Support systems.

If you love wrangling operational complexity, building durable systems, and being the person a team relies on to keep everything running well, this is the role for you.

About This Role

We’re looking for someone who wants to plant a flag in Support Operations, with the experience to independently lead a system implementation and the ambition to keep raising the bar as our Support team grows and the systems and workflows we rely on become more complex.

The implementation will build on our existing systems and workflows, alongside our Support Operations Specialist, who helps teams use our tools effectively and keeps operational data reliable. From planning through rollout, you’ll work with IT, RevOps, and Engineering to connect the system to the tools and processes around it. Getting the configuration right is only part of the work. Helping the Support team adopt new workflows matters just as much.

The configuration, automations, and integrations behind our Support systems will remain yours to own and improve as our needs evolve. You’ll be the person we rely on when something breaks, doesn’t scale, or needs to be rethought entirely.

Role Responsibilities

Lead System Implementations

Own implementation of new systems, tools, and workflows from planning and pilot through full rollout, including configuration, data migration, and integrations with our existing tools.
Design routing logic, SLAs, escalation paths, and reporting that can handle more complexity as we grow.
Develop and lead a change management plan that helps the team adopt new systems and workflows, with clear communication, thoughtful training, and structured feedback from frontline teams and Support leaders.

Administer and Optimize Support Systems

Serve as the long-term administrator for our Support systems, owning configuration, automations, workflow improvements, and governance, with access management handled in partnership with internal IT. Keep finding ways to reduce friction for the team and our customers.
Document system architecture, admin processes, and escalation paths, and keep that documentation current.
Evaluate new tools and integrations as our needs evolve, using structured demos and input from the teams affected. Pressure-test vendor promises against our requirements, recommend solutions, and hold vendors to their commitments after the contract is signed.

Partner Across Support

Partner with Workforce Management, QA, and Support Training to make sure our systems support capacity planning, reporting, and the technical workflows each team relies on.
Be the go-to person for Support tooling, advising on configuration decisions and working with Support Leadership to prioritize the systems improvements that matter most to the team.

Role Requirements

Hands-on experience implementing or administering a support ticketing system such as Zendesk, Salesforce Service Cloud, Intercom, Plain, Pylon, or a comparable platform. You’ve configured the system yourself, not just managed the project.
Experience owning a support-system migration or implementation, from scoping through go-live and beyond. You can make judgment calls when requirements are unclear and see projects through without losing momentum.
Vendor evaluation experience with real skepticism. You know how to build an assessment framework, pressure-test a demo, and hold vendors to commitments after the contract is signed.
You understand Support workflows, including routing, SLA and priority configuration, queue management, escalation paths, and the reporting Support leaders rely on.
You understand integrations, APIs, and data migration well enough to work through technical requirements with engineers. You don’t need to write the code, but you need to understand what you’re asking for and why it matters.
You can spot workflow friction, anticipate what will break as we grow, and make thoughtful tradeoffs about what to fix now versus later.
Experience guiding teams through system or workflow changes, with clear communication, thoughtful training, and structured feedback from frontline teams and senior stakeholders. You know that a successful rollout depends on how people use the system, not just whether it works.
You can build strong working relationships with Workforce Management, QA, Engineering, and Support Leadership. You’re comfortable explaining technical decisions to frontline team members and making the business case to senior stakeholders.

You Should Apply If

You’ve worked directly inside a support ticketing system and personally owned a system migration or implementation. You know where these projects go sideways and how to keep them on track.
You want to own what you build, including ongoing administration, documentation, and improvement. Getting a system running reliably is satisfying, but so is finding ways to make it better as the team grows and our customers’ needs evolve.
You’ve questioned vendor promises and know how to get past a polished demo to understand what a product can actually deliver.
You move comfortably between the bigger picture and the details. You can present a vendor recommendation to leadership in the morning and dig into workflow configuration in the afternoon.
You like being the person a team turns to when something breaks or doesn’t feel right. When you spot unnecessary friction, you take ownership of fixing it rather than waiting to be asked.

You Should Not Apply If

You haven’t worked directly inside a support ticketing system at an admin or implementation level, or you want to manage this work from a distance. We need someone in the details, not above them.
You’re looking for an implementation project with a clear end date or lose interest once a system is running. Ongoing administration and improvement are just as important here as the launch.
You need a fully defined playbook, stable requirements, or someone else to make the decisions. This role means building the process as you go, working through unclear vendor commitments, shifting needs, and imperfect information.
You prefer to make systems decisions in isolation. This role requires close collaboration with Support Leadership, frontline team members, and cross-functional partners to understand what they need and work through tradeoffs together.

About Ashby

Ashby builds a suite of products that helps talent leaders, recruiters, and hiring managers run their hiring process significantly better. We raised a $50M Series D in July 2025 and support nearly 5,000 customers, including Shopify, Snowflake, OpenAI, Deliveroo, and Confluent. We’re growing much faster than 100% year over year, with a team of roughly 300 people across 22+ countries. Learn more at ashbyhq.com.

About Go To Market

We view our Support team as an extension of the product itself, one that ensures an optimal customer experience for customers ranging across all market segments. Here are a few points that should give you an idea of what it is like to work with us:

We spend a lot of time building best-in-class products since we believe a highly differentiated product is easier to sell.
We also spend a lot of time building a best-in-class customer experience. We aim to offer deep expertise whenever we interact with prospects and customers.
We strongly believe that small teams with very talented people and the right work environment deliver much better performance than teams with large headcount.

We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process. You can take a look at our Leadership Principles to get a sense of what we value in People Leaders at Ashby.

Interview process

Our interview process is thorough and designed to give you enough information to assess whether Ashby is the right fit for you, while helping us evaluate technical leadership, people management, communication, judgment, and cross-functional collaboration.

Intro call with Recruiting - 30 min
Hiring Manager interview - 45 min
Take-home assessment - 5 days to complete
Sr. Leadership interview - 45 min
Virtual Onsite - 75 min
- Support Partnerships - 30 min
- Cross-Functional Systems Management - 30 min
- Closing Questions - 15 min
Founder interview - 30 min

Benefits

Benefits vary by country and are shared in more detail during the process. International employees receive statutory benefits and, where available, employer-paid supplemental health coverage.

10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby - do it when you feel financially comfortable.
Unlimited PTO with four weeks recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅
Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
A $1,200 annual learning and professional-development budget.
A one-time $2,000 home-office setup budget for furniture, monitors, peripherals, and ergonomic equipment, plus a company-provided laptop.
Extended health benefits for you and your dependents (subject to availability with our Employer of Record)
Opportunities to spend time with teammates through an annual company offsite, team offsites, local meetups, and virtual events.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

Compensation Range: $100K - $130K

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More about this job

Responsibilities

Lead support-system implementations from planning and pilot through rollout, including configuration, data migration, integrations, routing, SLAs, reporting, and change management. Own ongoing system administration, documentation, vendor evaluation, workflow improvements, and collaboration with Support, IT, RevOps, Engineering, Workforce Management, QA, and Training.

Requirements

Candidates need hands-on experience administering a support ticketing platform and owning a system implementation or migration through go-live and ongoing improvement. They should understand support workflows, integrations, APIs, and data migration, and be able to evaluate vendors, guide adoption, and collaborate effectively with technical and business stakeholders.

Skills

Support Ticketing System Administration
System Implementation
System Migration
Workflow Configuration
Routing and SLA Design
Automation
Systems Integration
API Requirements
Data Migration
Vendor Evaluation
Change Management
Training and Adoption
Reporting
Documentation
Cross-Functional Collaboration
Support Operations

Benefits

Stock Options
Unlimited Paid Time Off
Paid Family Leave
Learning and Professional Development Budget
Home Office Setup Budget
Company-Provided Laptop
Extended Health Benefits
Company and Team Offsites
Local Meetups
Virtual Events

Visa sponsorship

Not detected in the job text

Hiring contact

Allie

Keywords

Support Operations
Support Ticketing Systems
Zendesk
Salesforce Service Cloud
Intercom
Plain
Pylon
System Implementation
System Migration
Workflow Configuration
Routing Logic
Service-Level Agreements
Escalation Paths
Queue Management
Automations
Integrations
APIs
Data Migration
Reporting
Change Management
Vendor Evaluation
Workforce Management
Quality Assurance
Support Training
Governance
Capacity Planning
RevOps
Engineering
Customer Experience

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