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Added 31 mins ago
AC
Director, B2B and Commercial Platforms, Canada
Alimentation Couche-Tard
Laval, QC
- Full-time
As Director, B2B and Commercial Platforms, Canada, you will lead the strategy, development, and growth of Canada’s commercial B2B platforms across fuel, car wash, High-Speed Diesel (HSD),…
Added 31 mins ago
D
Director, Product Design
Deel
Canada
- Full-time
…is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment…
Added 31 mins ago
TD
Paid Media Strategist
Tiller Digital
Calgary, AB
- Full-time
…media strategy and execution across a portfolio of primarily B2B software and technology clients, connecting campaign performance to meaningful business outcomes such as qualified leads,…
Added 32 mins ago
F
Sales Development Representative (Canada)
FreeWill
Remote, Canada
- Full-time
- Remote
As a Sales Development Representative (SDR), you will be staffed on either our outbound team or our inbound team. As an outbound SDR, you will be responsible for generating and qualifying…
Added 47 mins ago
AE
Business Development Executive
Alliance Elevator Ontario
Brantford, ON
- Full-time
- Business development, sales, and account management experience in B2B or service-based industries.
Added 1 hour ago
M
Account Executive - Eastern Ontario
Metabo
ON · Ontario
- Full-time
Account Executive. Business to business sales in Eastern Ontario for 007
Added 2 hours ago
H
Vehicle Wholesale Representative
Hertz
Goffs, NS
- Full-time
…Direct-to-Dealer Sales, responsible for marketing and building business to business accounts, and finalizing sales transactions while doing related administrative work. Employee will also…
Added 4 hours ago
AI
Contrôleur/Controller
AutoCanada Inc.
Laval, QC
- Full-time
Expérience préalable en vente, de préférence interentreprises (B2B), un atout.
Added 4 hours ago
AI
Contrôleur/Controller
AutoCanada Inc.
Montreal, QC
- Full-time
Expérience préalable en vente, de préférence interentreprises (B2B), un atout.
Added 4 hours ago
H
Senior Manager Print Category
HP
Mississauga, ON
- Full-time
Manages activities of individual contributors and/or managers and directs the overall category management operations to achieve business objectives set by the senior management.
Added 5 hours ago
HE
Event Marketing Representative
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $42,000 to $46,000 CAD / year
- Full-time
Looking for an opportunity to build business skills? At Hype Events, we create face-to-face brand experiences that connect businesses with real people through event marketing, B2B and B2C…
Added 5 hours ago
HE
Business Development Executive
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
We’re looking for a Business Development Executive to join our growing Midtown Toronto team and develop real-world experience in client engagement, business development, sales, and campaign…
Added 5 hours ago
T
Brand Partnerships ·
thepoast
Canada
- Full-time
As our Brand Partnerships Lead you'll help grow thepoast's advertising business by identifying prospective advertisers, developing relationships with decision-makers/marketing leadering,…
Added 6 hours ago
RP
Account Manager
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
Our client is seeking an Account Manager to drive revenue growth through new business development and strategic account management. This role is responsible for identifying new…
Added 6 hours ago
Principal Product Manager - Vertical Partnerships
Constant Contact
ON
…through product innovation and strategy. This is not a Sales or Business Development role; you'll focus on identifying which partnerships create the greatest opportunities, prioritizing the…
Added 7 hours ago
PB
Senior SEO Strategist
Powered by search
Remote, Canada
- Full-time
- Remote
Develop comprehensive SEO strategies aligned with B2B SaaS business goals
Added 7 hours ago
ED
Business Development Manager
Earth Drilling
Calgary, AB
- Full-time
The Business Development Manager will drive new business for the Company’s Canadian Drilling Services. In addition, the incumbent will support marketing and social media initiatives and…
Added 8 hours ago
P
Product Lead
Pontosense
Toronto, ON
- Full-time
You have shipped B2B software or connected-device products end to end as a PM. Hardware-adjacent experience is a plus
Added 8 hours ago
B
Sales Manager_Onshore Canada
Bayswater
Toronto, ON
- Full-time
Proven track record in B2B sales, business development and/or international student recruitment.
Added 9 hours ago
H
B2B Sales Executive
Hamster
NB · New Brunswick, Canada
- Full-time
Hamster Workplace Solutions is looking for a B2B Sales Executive to develop new business and grow customer relationships across office supplies, janitorial and sanitation, technology,…
Added 12 hours ago
M
Account Manager
MechaTronix
Vancouver, BC
- Full-time
Has experience in B2B sales, account management or business development
Added 12 hours ago
R
Rooster Internship Programme
Rooster.
Sioux Lookout, ON
- Volunteer
…tasks, from coverage & competitor monitoring or research & story development, to release writing, selling-in to media, event organisation and…
Added 14 hours ago
Commercial Account Manager
Yotpo
Toronto, ON
Serve as a trusted advisor to clients to consult on their business challenges and objectives
Added 15 hours ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
Specific offers within the listed pay ranges are determined by a variety of factors such as experience, education, skills, certifications and business needs.
Added 15 hours ago
C
Business Development Manager
CYGNVS
Toronto, ON
- Full-time
We're building our inaugural Business Development Representative (BDR) team - four BDRs and this Manager role. This is a founding-team opportunity: you won't be inheriting an existing…

Ask-AI

Account Manager

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Oct 3, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era. For us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring people who want to build systems that get more capable the more they run.

About the Role:

We're looking for an Account Manager to own expansion across our existing customer base. You'll consult directly with executives at our enterprise accounts, learn how their business runs, and identify where Mosaic can solve their next-biggest problem. You own the strategy and the execution for growing revenue within existing logos, and you'll pull in every internal resource it takes to get there.

This is one of the most entrepreneurial roles in the company. Learning your accounts is the baseline. The job is pushing our roadmap and go-to-market based on what you find, because the biggest expansion opportunities often start as a gap only you can see.

Who You Are

Value-oriented. You can take a customer's case data, usage numbers, and cost structure and turn them into a business case a CFO will sign. You know which assumptions will get challenged and you've already pressure-tested them.
Executive presence. In a meeting with a VP or a CFO, you own the agenda, the presentation, and the outcome. People leave with a clear next step because you set it.
Revenue-minded. You think in bookings, net retention, and forecast accuracy. You know the number on every account and what it would take to move it.
A strong project manager. You quarterback the account. You set the strategy, then pull in solutions engineering, R&D, and marketing exactly when each is needed, and nothing stalls waiting on you to make the ask.
AI-native. You use AI daily to work faster, and you bring that fluency back to Mosaic, helping us build the processes that keep accounts healthy and growing.
Deep on the product. You know what Mosaic can do at a level most reps never reach, and you use that depth to push customers toward the edge of what's possible for them.
Clear on the landscape. You can tell a customer plainly what they could build themselves, what an incumbent vendor already offers, and where Mosaic is the only option that moves their business metrics.

What You’ll Do:

Manage and grow a portfolio of enterprise customers
Drive expansion through new module adoption and cross-department penetration
Build value cases from customer data and use them to lead consultative, outcome-focused conversations with business and technical leaders
Run multi-threaded expansion and renewal cycles, keeping every stakeholder and internal team on a shared plan
Partner with Customer Success to make sure customers achieve measurable value
Work with Product and Marketing to sharpen positioning and go-to-market strategy based on what you learn in your accounts
Forecast expansion opportunities accurately and maintain high renewal rates
Help write the account management playbook, with an eye on growing into a leadership role as the team scales

Requirements

Experience We're Looking For

5+ years in Account Management or Expansion Sales within B2B SaaS
A track record of driving upsells, renewals, and multi-threaded deal cycles
Experience building business cases or ROI models from customer data
Strong business acumen and comfort engaging executive stakeholders
An entrepreneurial mindset: you'd rather build the process than wait for one to be handed to you
Experience selling AI, automation, or technical SaaS products is a plus

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More about this job

Responsibilities

The Account Manager will own the strategy and execution for expanding revenue within existing enterprise accounts. They will consult with executive stakeholders to identify business problems and lead multi-threaded renewal and expansion cycles.

Requirements

Candidates must have 5+ years of experience in B2B SaaS account management or expansion sales. A proven track record of driving upsells and building business cases from customer data is required.

Skills

Account Management
B2B SaaS
Expansion Sales
Consultative Selling
Business Case Development
ROI Modeling
Executive Presence
Project Management
Strategic Planning
Revenue Forecasting
Customer Success
AI Fluency
Data Analysis
Stakeholder Management
Go-to-market Strategy

Visa sponsorship

Not detected in the job text

Keywords

Account Management
B2B SaaS
Enterprise AI
Expansion Sales
Upselling
Renewals
ROI Modeling
Business Acumen
Consultative Sales
Customer Success
Go-to-market
Automation
Technical SaaS
Data Analysis
Stakeholder Management
Strategic Planning
Revenue Growth
Forecasting
Executive Presence
Project Management

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