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Added 9 mins ago
WI
Lead Archaeologist
WSP in Canada
Markham, ON
- Full-time
Support business development: lead technical approaches, contribute to proposals, and cultivate strong client relationships.
Added 9 mins ago
WI
Lead Archaeologist
WSP in Canada
Mississauga, ON
- Full-time
Support business development: lead technical approaches, contribute to proposals, and cultivate strong client relationships.
Added 9 mins ago
WI
Senior Archaeologist
WSP in Canada
Mississauga, ON
- Full-time
Support business development: lead technical approaches, contribute to proposals, and cultivate strong client relationships.
Added 9 mins ago
WI
Lead Archaeologist
WSP in Canada
Burlington, ON
- Full-time
Support business development: lead technical approaches, contribute to proposals, and cultivate strong client relationships.
Added 9 mins ago
GC
Intermediate- Senior Technical Designer/Civil Technologist
GEI Consultants, Inc.
London, ON
- Full-time
As an employee-owned company, our employees support our flat leadership structure, have a say in how our business operates and benefit from our financial success. We are committed to…
Added 9 mins ago
G
Deputy Program Manager, Airborne MAISR Program
govconcareershub.com
Ottawa, ON
- Full-time
Understanding of estimating and business capture processes
Added 9 mins ago
WI
Senior Mechanical Engineer (Plant Design)
WSP in Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
…experience, skills, seniority, geographic location, performance, and business or organizational needs. The wage range provided in this job posting may be subject to change for business…
Added 9 mins ago
WI
Senior Archaeologist
WSP in Canada
Burlington, ON
- Full-time
Support business development: lead technical approaches, contribute to proposals, and cultivate strong client relationships.
Added 9 mins ago
A
Manager, Software Engineering
AltaML
Toronto, ON
- Full-time
Support pre-sales and business development with solution architecture input, demos, and technical Q&A
Added 9 mins ago
AC
Tax Compliance Specialist - Fixed Term
ACCA Careers
Calgary, AB
- $22.5 to $25.5 CAD / hour
- Contract
…world’. We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders, and…
Added 9 mins ago
TC
Data Scientist
Tech Consulting
Vancouver, BC
- $30 to $35 USD / hour
- Full-time
Candidates must be open to relocating anywhere within the USA based on business requirements.
Added 9 mins ago
B
Office Manager
Binners
Toronto, ON · Etobicoke, ON
- $70,000 to $90,000 CAD / year
- Full-time
The ability to communicate professionally with demanding customers and senior business contacts.
Added 9 mins ago
I
Department Sales Manager
IKEA
Calgary, AB
- Full-time
…planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimen¬sions and passionate for life at home. We all…
Added 9 mins ago
R&
IT - Info Security Analyst II
Robertson & Company Ltd.
Toronto, ON
- Contract
Business Hours: Monday-Friday, Core business hours
Added 9 mins ago
LC
Assistant Front Store Manager, Hourly Full Time Day
Loblaw Companies Limited
Alexis Whitecourt 232, AB · Whitecourt, AB
- Full-time
Ensures staffing levels are adequate to effectively operate the business
Added 39 mins ago
K
Architect, Machine Learning (Principal Scientist)
Kinaxis
Ottawa, ON
- Full-time
…meaningful problems, push the boundaries of applied AI in real business settings, and see their ideas influence products used by customers around the…
Added 39 mins ago
H-
AI-First Developer (Internship / Co-op)
HeitechSoft - AI Business Solutions
Cambridge, ON
- Internship
HeitechSoft is seeking an AI-First Developer to join our team. We're not looking for a traditional coder to fill a seat. We're looking for a pioneer who is fluent in the new language of…
Added 40 mins ago
S
Rotating Equipment Manager
Shell
Scotford, AB
- Full-time
…priorities, ensuring reliability improvements while supporting business growth and addressing performance gaps. It also involves coordinating with internal and external stakeholders to…
Added 40 mins ago
S
Asset Integrity Manager
Shell
Scotford, AB
- Full-time
Added 1 hour ago
A
Samsung Sr. Specialist I, Sr. Specialist, Sales Ops and Planning (Sales)
Acosta
Mississauga, ON
- Full-time
Minimum bachelor’s degree in business or technical subjects preferred.
Added 1 hour ago
DP
BD & Marketing Manager - Disputes
DLA Piper Canada LLP
Toronto, ON · Vancouver, BC
- $140,000 to $165,000 CAD / year
…needs around the world. Our mission is to be the leading global business law firm. DLA Piper (Canada) LLP is one of Canada’s leading law firms with a team of innovative, proactive and…
Added 1 hour ago
EH
Business Development Account Manager (AM) - Western Canada
Edgewood Health Network Inc
Canada
- $80,000 to $95,000 CAD / year
- Full-time
The Business Development Account Manager (AM) is responsible for managing, retaining and growing a portfolio of corporate clients while building strong, trusted and long-term partnerships.…
Added 1 hour ago
VW
Key Account Manager Ontario - Barebells I Canada
Vitamin Well Group
ON · Ontario, Canada
- Full-time
Strong organizational, communication, presentation, and interpersonal skills, with the ability to manage multiple priorities and keep senior leadership informed of key business developments.
Added 1 hour ago
WM
Associate Director, Fundraising
Windmill Microlending
Toronto, ON · Calgary, AB
- $110,000 to $120,000 CAD / year
Flexibility to work outside of regular business hours due to meetings or events
Added 1 hour ago
FA
People Business Partner
Flair Airlines Ltd.
Toronto, ON · Edmonton, AB · Calgary, AB
- Full-time
…Reporting to the Manager, Human Resources Operations, the People Business Partner (PBP) provides both strategic and day-to-day human resources guidance within an assigned portfolio. This…

Ask-AI

Account Manager

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Oct 3, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era. For us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring people who want to build systems that get more capable the more they run.

About the Role:

We're looking for an Account Manager to own expansion across our existing customer base. You'll consult directly with executives at our enterprise accounts, learn how their business runs, and identify where Mosaic can solve their next-biggest problem. You own the strategy and the execution for growing revenue within existing logos, and you'll pull in every internal resource it takes to get there.

This is one of the most entrepreneurial roles in the company. Learning your accounts is the baseline. The job is pushing our roadmap and go-to-market based on what you find, because the biggest expansion opportunities often start as a gap only you can see.

Who You Are

Value-oriented. You can take a customer's case data, usage numbers, and cost structure and turn them into a business case a CFO will sign. You know which assumptions will get challenged and you've already pressure-tested them.
Executive presence. In a meeting with a VP or a CFO, you own the agenda, the presentation, and the outcome. People leave with a clear next step because you set it.
Revenue-minded. You think in bookings, net retention, and forecast accuracy. You know the number on every account and what it would take to move it.
A strong project manager. You quarterback the account. You set the strategy, then pull in solutions engineering, R&D, and marketing exactly when each is needed, and nothing stalls waiting on you to make the ask.
AI-native. You use AI daily to work faster, and you bring that fluency back to Mosaic, helping us build the processes that keep accounts healthy and growing.
Deep on the product. You know what Mosaic can do at a level most reps never reach, and you use that depth to push customers toward the edge of what's possible for them.
Clear on the landscape. You can tell a customer plainly what they could build themselves, what an incumbent vendor already offers, and where Mosaic is the only option that moves their business metrics.

What You’ll Do:

Manage and grow a portfolio of enterprise customers
Drive expansion through new module adoption and cross-department penetration
Build value cases from customer data and use them to lead consultative, outcome-focused conversations with business and technical leaders
Run multi-threaded expansion and renewal cycles, keeping every stakeholder and internal team on a shared plan
Partner with Customer Success to make sure customers achieve measurable value
Work with Product and Marketing to sharpen positioning and go-to-market strategy based on what you learn in your accounts
Forecast expansion opportunities accurately and maintain high renewal rates
Help write the account management playbook, with an eye on growing into a leadership role as the team scales

Requirements

Experience We're Looking For

5+ years in Account Management or Expansion Sales within B2B SaaS
A track record of driving upsells, renewals, and multi-threaded deal cycles
Experience building business cases or ROI models from customer data
Strong business acumen and comfort engaging executive stakeholders
An entrepreneurial mindset: you'd rather build the process than wait for one to be handed to you
Experience selling AI, automation, or technical SaaS products is a plus

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More about this job

Responsibilities

The Account Manager will own the strategy and execution for expanding revenue within existing enterprise accounts. They will consult with executive stakeholders to identify business problems and lead multi-threaded renewal and expansion cycles.

Requirements

Candidates must have 5+ years of experience in B2B SaaS account management or expansion sales. A proven track record of driving upsells and building business cases from customer data is required.

Skills

Account Management
B2B SaaS
Expansion Sales
Consultative Selling
Business Case Development
ROI Modeling
Executive Presence
Project Management
Strategic Planning
Revenue Forecasting
Customer Success
AI Fluency
Data Analysis
Stakeholder Management
Go-to-market Strategy

Visa sponsorship

Not detected in the job text

Keywords

Account Management
B2B SaaS
Enterprise AI
Expansion Sales
Upselling
Renewals
ROI Modeling
Business Acumen
Consultative Sales
Customer Success
Go-to-market
Automation
Technical SaaS
Data Analysis
Stakeholder Management
Strategic Planning
Revenue Growth
Forecasting
Executive Presence
Project Management

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