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Added 12 mins ago
SM
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11545
Added 12 mins ago
SM
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11545
Added 12 mins ago
SM
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11545
Added 12 mins ago
DB
Corporate Sales Manager
DoubleTree by Hilton West Edmonton
AB · Greater Edmonton Metropolitan Area
- Full-time
This dual-property role is focused on growing corporate business, business travel accounts, extended-stay opportunities, project and crew room demand, and local negotiated accounts across…
Added 1 hour ago
J
Director, Product Marketing
Jobgether
Canada
- Full-time
Working closely with Sales, Delivery, Product, Alliances, and Executive teams, you will create the foundations needed for scalable market execution.
Added 1 hour ago
J
Talent Acquisition Manager
Jobgether
Canada
- Full-time
The Talent Acquisition Manager is a strategic HR leader responsible for shaping proactive talent acquisition strategies that support business growth and workforce needs.
Added 2 hours ago
P
Director of Project Services
PTAG
Calgary, AB
- Contract
Partner with Project Directors and Executive Leadership to align project services strategy with business objectives.
Added 2 hours ago
AB
Business Performance Coach
Avid Business Performance Group powered by ActionCOACH
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Business Development Support to build relationships and a recurring client portfolio
Added 4 hours ago
GE
Chef de Partie
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Assist the Executive Chef and Sous Chef with the development of effective and efficient staff schedules to meet the requirements of business fluctuations, company and staff needs
Added 5 hours ago
AI
Enterprise Account Executive
Avant Imaging & Information Management, Inc.
Toronto, ON · Scarborough, ON
- Full-time
At least five years of successful business development, enterprise sales or full-cycle account executive experience.
Added 5 hours ago
Q
Senior Business Systems Analyst
Quantiphi
Toronto, ON
- Contract
Support the development and maintenance of status reports, dependency logs, risk registers, and executive updates.
Added 5 hours ago
PC
Human Resources Consultant
Protak Consulting Group Inc.
Ottawa, ON
- Full-time
Must have a minimum of four (4) years of applied experience with language requirement specifications or job language profiles based on business needs and client service obligations.
Added 5 hours ago
GC
Client Strategy Lead
GIANT Creative
London, ON
- $80,000 to $100,000 CAD / year
- Full-time
…collaborative position, requiring both high-level strategic development and hands-on problem…
Added 5 hours ago
CI
Vice President, Information Systems
Calian in Space & Technology
Ottawa, ON
- Full-time
Provide executive leadership for the Information Systems function, ensuring technology services and capabilities effectively support business priorities and growth objectives.
Added 6 hours ago
M
Senior Advisor, Agreements
Metrolinx
Canada
- Full-time
…of the Capital Projects Group (CPG). This role will lead the development and negotiation of agreements with senior level staff and executive level counterparts at various municipalities,…
Added 6 hours ago
FC
Producteur bilingue, Affaires de la société / Corporate Affairs Producer Bilingual
Fidelity Canada
Montreal, QC
- Full-time
Added 6 hours ago
N
Vice President, Human Resources
Napoleon
Barrie, ON
- Full-time
Reporting to the President, the Vice President, Human Resources is a member of the Executive Leadership Team responsible for developing and executing the global people strategy that enables…
Added 7 hours ago
CN
Founding CTO
Clash Nexus AI
Oshawa, ON
- Full-time
The Company intends to transition the role into a salaried executive position as agreed Company milestones are achieved and the business continues to grow.
Added 7 hours ago
BV
Sales Assistant
Brand Vision
Toronto, ON
- $48,000 to $56,000 CAD / year
- Full-time
We're looking for a junior Sales Coordinator to help run the day-to-day work behind new business: researching prospects, managing outreach, preparing proposals, organizing follow-ups, and…
Added 8 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
As a strategic partner to clinical, operational, and executive leaders, the Manager delivers financial and operational insights that support organizational performance, resource…
Added 10 hours ago
J
Delivery Specialist
Jobbe
Bathurst, NB
- $19 CAD / hour
- Part-time
Join easyhome - Canada’s largest lease-to-own business and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be…
Added 10 hours ago
J
Customer Solutions Specialist
Jobbe
Halifax, NS
- $18 to $18.5 CAD / hour
- Full-time
Join easyhome - Canada’s largest lease-to-own business and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be…
Added 10 hours ago
Denny's - Back of House - Cook
Northland Properties
Sherwood Park, AB
Our people are the heart and soul of our business, and we are looking for enthusiastic, upbeat, and hard-working people to join our team. As a Cook, you can craft your skills and gain…
Added 11 hours ago
UO
Compensation Analyst
University of Victoria
Victoria, BC
- Full-time
Undergraduate degree in accounting, business administration, commerce, finance, or a related discipline, together with a minimum of three (3) years of progressively responsible experience…
Added 12 hours ago
Account Executive Mid Market
Alveole
Montreal, QC
…the way AEs sometimes do elsewhere. But any account in this business is yours the moment you decide to pick it up and run with it - the only real constraint is your own…

Ask-AI

Account Manager

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Oct 3, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era. For us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring people who want to build systems that get more capable the more they run.

About the Role:

We're looking for an Account Manager to own expansion across our existing customer base. You'll consult directly with executives at our enterprise accounts, learn how their business runs, and identify where Mosaic can solve their next-biggest problem. You own the strategy and the execution for growing revenue within existing logos, and you'll pull in every internal resource it takes to get there.

This is one of the most entrepreneurial roles in the company. Learning your accounts is the baseline. The job is pushing our roadmap and go-to-market based on what you find, because the biggest expansion opportunities often start as a gap only you can see.

Who You Are

Value-oriented. You can take a customer's case data, usage numbers, and cost structure and turn them into a business case a CFO will sign. You know which assumptions will get challenged and you've already pressure-tested them.
Executive presence. In a meeting with a VP or a CFO, you own the agenda, the presentation, and the outcome. People leave with a clear next step because you set it.
Revenue-minded. You think in bookings, net retention, and forecast accuracy. You know the number on every account and what it would take to move it.
A strong project manager. You quarterback the account. You set the strategy, then pull in solutions engineering, R&D, and marketing exactly when each is needed, and nothing stalls waiting on you to make the ask.
AI-native. You use AI daily to work faster, and you bring that fluency back to Mosaic, helping us build the processes that keep accounts healthy and growing.
Deep on the product. You know what Mosaic can do at a level most reps never reach, and you use that depth to push customers toward the edge of what's possible for them.
Clear on the landscape. You can tell a customer plainly what they could build themselves, what an incumbent vendor already offers, and where Mosaic is the only option that moves their business metrics.

What You’ll Do:

Manage and grow a portfolio of enterprise customers
Drive expansion through new module adoption and cross-department penetration
Build value cases from customer data and use them to lead consultative, outcome-focused conversations with business and technical leaders
Run multi-threaded expansion and renewal cycles, keeping every stakeholder and internal team on a shared plan
Partner with Customer Success to make sure customers achieve measurable value
Work with Product and Marketing to sharpen positioning and go-to-market strategy based on what you learn in your accounts
Forecast expansion opportunities accurately and maintain high renewal rates
Help write the account management playbook, with an eye on growing into a leadership role as the team scales

Requirements

Experience We're Looking For

5+ years in Account Management or Expansion Sales within B2B SaaS
A track record of driving upsells, renewals, and multi-threaded deal cycles
Experience building business cases or ROI models from customer data
Strong business acumen and comfort engaging executive stakeholders
An entrepreneurial mindset: you'd rather build the process than wait for one to be handed to you
Experience selling AI, automation, or technical SaaS products is a plus

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More about this job

Responsibilities

The Account Manager will own the strategy and execution for expanding revenue within existing enterprise accounts. They will consult with executive stakeholders to identify business problems and lead multi-threaded renewal and expansion cycles.

Requirements

Candidates must have 5+ years of experience in B2B SaaS account management or expansion sales. A proven track record of driving upsells and building business cases from customer data is required.

Skills

Account Management
B2B SaaS
Expansion Sales
Consultative Selling
Business Case Development
ROI Modeling
Executive Presence
Project Management
Strategic Planning
Revenue Forecasting
Customer Success
AI Fluency
Data Analysis
Stakeholder Management
Go-to-market Strategy

Visa sponsorship

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Keywords

Account Management
B2B SaaS
Enterprise AI
Expansion Sales
Upselling
Renewals
ROI Modeling
Business Acumen
Consultative Sales
Customer Success
Go-to-market
Automation
Technical SaaS
Data Analysis
Stakeholder Management
Strategic Planning
Revenue Growth
Forecasting
Executive Presence
Project Management

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