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Demand Generation Manager
Guusto
Canada
- Full-time
Launch emails and campaign messaging for new features alongside the Product and Customer Experience teams.
Added 11 mins ago
GA
Social Media Coordinator
GRETA Arcade Bar Street Food
Vancouver, BC
- Internship
…initiatives are executed effectively. Reporting to the Social Media…
Added 11 mins ago
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DISHWASHER - GRETA YYZ
GRETA Arcade Bar Street Food
Toronto, ON
- Internship
Report equipment issues, maintenance needs, or safety concerns to the Kitchen Manager or Supervisor promptly.
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Public Safety Communication Officer
Medavie
Charlottetown, PE · PE Communication Centre Charlottetown
- Part-time
Work experience in a similar environment is an asset. For example:
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Amusement Host (Seasonal) - The Rec Room Square One
Cineplex
Mississauga, ON · Square One The Rec Room
- Part-time
Some experience with customer service is preferred.
Added 11 mins ago
Business Systems Analyst - Transfer Agency Operations
Scotiabank
Toronto, ON
…fund accounting, custody, and the flow of data between the manager, fund accountant, custodian, and transfer…
Added 26 mins ago
OR
Wireless Sales Associate - 3183 Cranbrook
OSL Retail Services Inc
Cranbrook, BC
- Other
Experience: Sales, customer service, retail, or marketing experience are an asset.
Added 40 mins ago
GE
Little Chief Restaurant Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Must have customer service experience and well-developed leadership skills.
Added 40 mins ago
GD
DYNAMITE - Seasonal Sales Associate - Carrefour de L'Estrie
Groupe Dynamite
Sherbrooke, QC
- Temporary
Reporting to the Store Manager, your main focus as Seasonal Sales Associate is to provide an exceptional shopping experience to each customer, and build long term relationships with each…
Added 40 mins ago
GE
Little Chief Restaurant Evening Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Hotel Food & Beverage Manager or Shift Supervisor, the Server is responsible for adhering to all policies and procedures within the Hotel and for making each…
Added 40 mins ago
GE
Little Chief Restaurant Breakfast Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Hotel Food & Beverage Manager or Shift Supervisor, the Server is responsible for adhering to all policies and procedures within the Hotel and for making each…
Added 40 mins ago
PB
Key Leader
Poppy Barley Inc.
Vancouver, BC
- Part-time
…size options, transparent production practices, and a top-tier customer experience both online and in-store, we’re redefining Canadian retail. Join our team of passionate, creative, and…
Added 40 mins ago
GE
Little Chief Restaurant Host/Hostess
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Restaurant Manager or Shift Supervisor, the Host/Hostess is responsible for greeting and seating guests within the restaurant in a timely manner. Emphasis must be…
Added 40 mins ago
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Category Manager, Non-Produce
Bondi Produce and Specialty Foods
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…eggs, and selected frozen - into a $30M+ business. As Category Manager, Non-Produce, you will own that mandate as a P&L, with the authority to determine the assortment, negotiate supplier…
Added 55 mins ago
SC
Sales Associate
Staples Canada
Courtenay, BC
- Full-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 1 hour ago
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assistant manager, restaurant
Sammy J's Grill & Bar
Surrey, BC
- Full-time
Added 1 hour ago
AD
General Manager/Managing Partner
AutoIQ Dealership Group
Oakville, ON
- Full-time
…President’s Award winner, we are committed to providing an incredible customer…
Added 1 hour ago
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General Manager- Leadership Expansion Program
Groundworks
Burlington, ON
- Full-time
At Groundworks, we invest in people who are ready to lead, grow, and make an impact. Our Branch Manager Training Program (BMTP) is a six-month immersive development experience designed to…
Added 1 hour ago
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Department Manager
RONA
Calgary, AB
- Full-time
…an environment where your leadership, drive and passion for customer service will be at the heart of our collective success. Build your career by contributing to an exceptional customer…
Added 1 hour ago
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Project Manager
Exco Energy
Toronto, ON
- Full-time
The Project Manager is responsible for leading and coordinating manufacturing projects in the nuclear energy sector, from early pre-sales engagement through engineering, procurement,…
Added 1 hour ago
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Engineering Manager – ContentIQ
symplistic.ai
Woodbridge, ON
- Internship
We are looking for an Engineering Manager to lead the continued development and delivery of ContentIQ. This is a technical leadership role for someone who can lead engineers while remaining…
Added 1 hour ago
NB
Manager, Financing Solutions
National Bank of Canada
Regina, SK
- Temporary
A career as a Manager, Financing Solutions within the Commercial and Private Banking 1859 team means acting as a trusted expert in credit analysis and real estate financing structuring. In…
Added 1 hour ago
RB
Bulk Delivery Driver
Red Bull
Vancouver, BC
- Full-time
The essential function of the Bulk Delivery Driver is to provide seamless customer service and product delivery to all assigned accounts. To implement and maintain perfect Red Bull…
Added 1 hour ago
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Lot Assistant
OPENLANE
Richmond, BC
- Full-time
…automotive remarketing, is looking for a Lot Assistant with experience in coordinating vehicle inventory. The ideal candidate will have prior experience working at a dealership or similar…
Added 1 hour ago
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Network Furniture Service Technician
BGIS
Ottawa, ON
- Full-time
Provide support to the facility occupancy planner manager.

Ask-AI

Account Manager

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Oct 3, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era. For us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring people who want to build systems that get more capable the more they run.

About the Role:

We're looking for an Account Manager to own expansion across our existing customer base. You'll consult directly with executives at our enterprise accounts, learn how their business runs, and identify where Mosaic can solve their next-biggest problem. You own the strategy and the execution for growing revenue within existing logos, and you'll pull in every internal resource it takes to get there.

This is one of the most entrepreneurial roles in the company. Learning your accounts is the baseline. The job is pushing our roadmap and go-to-market based on what you find, because the biggest expansion opportunities often start as a gap only you can see.

Who You Are

Value-oriented. You can take a customer's case data, usage numbers, and cost structure and turn them into a business case a CFO will sign. You know which assumptions will get challenged and you've already pressure-tested them.
Executive presence. In a meeting with a VP or a CFO, you own the agenda, the presentation, and the outcome. People leave with a clear next step because you set it.
Revenue-minded. You think in bookings, net retention, and forecast accuracy. You know the number on every account and what it would take to move it.
A strong project manager. You quarterback the account. You set the strategy, then pull in solutions engineering, R&D, and marketing exactly when each is needed, and nothing stalls waiting on you to make the ask.
AI-native. You use AI daily to work faster, and you bring that fluency back to Mosaic, helping us build the processes that keep accounts healthy and growing.
Deep on the product. You know what Mosaic can do at a level most reps never reach, and you use that depth to push customers toward the edge of what's possible for them.
Clear on the landscape. You can tell a customer plainly what they could build themselves, what an incumbent vendor already offers, and where Mosaic is the only option that moves their business metrics.

What You’ll Do:

Manage and grow a portfolio of enterprise customers
Drive expansion through new module adoption and cross-department penetration
Build value cases from customer data and use them to lead consultative, outcome-focused conversations with business and technical leaders
Run multi-threaded expansion and renewal cycles, keeping every stakeholder and internal team on a shared plan
Partner with Customer Success to make sure customers achieve measurable value
Work with Product and Marketing to sharpen positioning and go-to-market strategy based on what you learn in your accounts
Forecast expansion opportunities accurately and maintain high renewal rates
Help write the account management playbook, with an eye on growing into a leadership role as the team scales

Requirements

Experience We're Looking For

5+ years in Account Management or Expansion Sales within B2B SaaS
A track record of driving upsells, renewals, and multi-threaded deal cycles
Experience building business cases or ROI models from customer data
Strong business acumen and comfort engaging executive stakeholders
An entrepreneurial mindset: you'd rather build the process than wait for one to be handed to you
Experience selling AI, automation, or technical SaaS products is a plus

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More about this job

Responsibilities

The Account Manager will own the strategy and execution for expanding revenue within existing enterprise accounts. They will consult with executive stakeholders to identify business problems and lead multi-threaded renewal and expansion cycles.

Requirements

Candidates must have 5+ years of experience in B2B SaaS account management or expansion sales. A proven track record of driving upsells and building business cases from customer data is required.

Skills

Account Management
B2B SaaS
Expansion Sales
Consultative Selling
Business Case Development
ROI Modeling
Executive Presence
Project Management
Strategic Planning
Revenue Forecasting
Customer Success
AI Fluency
Data Analysis
Stakeholder Management
Go-to-market Strategy

Visa sponsorship

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Keywords

Account Management
B2B SaaS
Enterprise AI
Expansion Sales
Upselling
Renewals
ROI Modeling
Business Acumen
Consultative Sales
Customer Success
Go-to-market
Automation
Technical SaaS
Data Analysis
Stakeholder Management
Strategic Planning
Revenue Growth
Forecasting
Executive Presence
Project Management

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