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Added 3 hours ago
S
Member of Technical Staff (Fullstack) (Toronto)
Solstice
Toronto, ON
- Full-time
…for packaging and shipping LLM "agents" to production. Beyond development, you will be collaborating closely with co-founders Yiwen and Aris on all facets of the startup as we grow Solstice…
Added 3 hours ago
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Member of Technical Staff - Fullstack AI Engineer (Toronto)
Solstice
Toronto, ON
- Full-time
We're looking for a Fullstack AI Engineer to build and maintain our agent platform and bring its capabilities into the product. You'll own work across backend services, APIs, agent…
Added 3 hours ago
Account Manager
Ask-AI
Toronto, ON
…infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model…
Added 3 hours ago
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Sales Development Representative
Ask-AI
Toronto, ON
- Full-time
We're hiring a Sales Development Representative to open conversations with the leaders who run technical support at mid-market and enterprise companies. Most of your day is on the phone.…
Added 3 hours ago
MA
Sales Development Representative
Mosaic AI
Toronto, ON
- Full-time
We're hiring a Sales Development Representative to open conversations with the leaders who run technical support at mid-market and enterprise companies. Most of your day is on the phone.…
Added 3 hours ago
MA
Account Manager
Mosaic AI
Toronto, ON
- Other
…infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model…
Added 7 hours ago
AC
Global Mobility Tax - Senior Manager
ACCA Careers
Calgary, AB
- Full-time
Vialto is a market leader in global mobility services. Our purpose is to ‘Connect the world’. We are unique and the only stand-alone global mobility business. This presents a rare…
Added 8 hours ago
U
Full Stack Engineer
Ultrassure
Toronto, ON
- Full-time
Use Codex and other AI development tools extensively as part of your daily workflow
Added 9 hours ago
PC
Risk Modelling Services, Actuarial P&C Director (Bilingual FR/EN)
PwC Canada
Toronto, ON
- Full-time
…Canadian P&C Actuarial practice by setting strategy, driving the development of new business and new services in the market, and providing technical advice across…
Added 9 hours ago
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AI Business Solutions
Microsoft
Calgary, AB
- Full-time
…business requirements into prioritized Copilot scenarios and agent solutions, and drive deployment, active usage, adoption, and expansion across the customer's…
Added 13 hours ago
KI
Co-op/Intern AI Quality, Evaluation & Security
Kinaxis Inc.
Ottawa, ON
- Internship
Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are…
Added 13 hours ago
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Agentic Engineer, Innovation
Manulife
Montreal, QC
- Full-time
Experience with LLMs, RAG, vector search, embedding models, agent frameworks, API integration, cloud-native development, CI/CD, and MLOps/LLMOps practices.
Added 15 hours ago
TN
Mortgage Agent
True North Mortgage
Windsor, ON
- Full-time
Fast paced environment, must be able to keep current with changes with lenders and the real estate market
Added 15 hours ago
TN
Mortgage Agent
True North Mortgage
Langley (District), BC · Langley, British Columbia
- Full-time
Fast paced environment, must be able to keep current with changes with lenders and the real estate market
Added 15 hours ago
TN
Mortgage Agent
True North Mortgage
Bedford, NS
- Full-time
Fast paced environment, must be able to keep current with changes with lenders and the real estate market
Added 15 hours ago
TN
Mortgage Agent
True North Mortgage
Calgary, AB
- Full-time
Fast paced environment, must be able to keep current with changes with lenders and the real estate market
Added 15 hours ago
TN
Mortgage Agent
True North Mortgage
Burnaby, BC
- Full-time
Fast paced environment, must be able to keep current with changes with lenders and the real estate market
Added 15 hours ago
QP
Manager, AI Delivery
QuadReal Property Group
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion.…
Added 18 hours ago
TT
Loss Prevention Store Security Agent
The TJX Companies, Inc.
Fredericton, NB · Mississauga, ON · CAN Home Office Mississauga ON
- $37,590 to $52,626 CAD / year
- Full-time
We're seeking a Loss Prevention Store Security Agent to help create a safe, secure, and welcoming environment in our stores. In this impactful role, you’ll be instrumental in theft…
Added 20 hours ago
A
Associate Director-AI&Data
Accenture
Ottawa, ON · Montreal, QC
- Full-time
You will own Accenture's AI agenda in the Québec market: what we take to clients, how we deliver it, and the capability that sustains it.
Added 23 hours ago
F
Co-Founder & CEO - InsurTech | AI-Native Insurance Brokerage
FutureSight
Canada
- Full-time
Customer Development - Lead pilots with small business owners in certificate-heavy verticals, convert them to bound policies, and build the go-to-market motion
Added 1 day ago
C
Data Engineer
Citylitics
Remote, Canada
- Full-time
- Remote
…broadband, and power. It represents a multi-trillion-dollar market and a 20+ year megatrend in North…
Added 1 day ago
O
People Analytics & Automation Specialist
Opendoor
Toronto, ON
- Full-time
Compensation & Leveling: Own the execution side of compensation and leveling projects, comp benchmarking, market studies, leveling structures, and equity or compensation scenario planning,…
Added 1 day ago
CI
Data Engineer
Citylitics Inc.
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
…broadband, and power. It represents a multi-trillion-dollar market and a 20+ year megatrend in North…
Added 1 day ago
K(
Financial Controller
KITS.COM (TSX:KITS)
Vancouver, BC
- Full-time
Run regular one-on-ones, performance conversations, and development plans, and build coverage so no close area depends on one person.

Ask-AI

Account Manager

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Oct 3, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era. For us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring people who want to build systems that get more capable the more they run.

About the Role:

We're looking for an Account Manager to own expansion across our existing customer base. You'll consult directly with executives at our enterprise accounts, learn how their business runs, and identify where Mosaic can solve their next-biggest problem. You own the strategy and the execution for growing revenue within existing logos, and you'll pull in every internal resource it takes to get there.

This is one of the most entrepreneurial roles in the company. Learning your accounts is the baseline. The job is pushing our roadmap and go-to-market based on what you find, because the biggest expansion opportunities often start as a gap only you can see.

Who You Are

Value-oriented. You can take a customer's case data, usage numbers, and cost structure and turn them into a business case a CFO will sign. You know which assumptions will get challenged and you've already pressure-tested them.
Executive presence. In a meeting with a VP or a CFO, you own the agenda, the presentation, and the outcome. People leave with a clear next step because you set it.
Revenue-minded. You think in bookings, net retention, and forecast accuracy. You know the number on every account and what it would take to move it.
A strong project manager. You quarterback the account. You set the strategy, then pull in solutions engineering, R&D, and marketing exactly when each is needed, and nothing stalls waiting on you to make the ask.
AI-native. You use AI daily to work faster, and you bring that fluency back to Mosaic, helping us build the processes that keep accounts healthy and growing.
Deep on the product. You know what Mosaic can do at a level most reps never reach, and you use that depth to push customers toward the edge of what's possible for them.
Clear on the landscape. You can tell a customer plainly what they could build themselves, what an incumbent vendor already offers, and where Mosaic is the only option that moves their business metrics.

What You’ll Do:

Manage and grow a portfolio of enterprise customers
Drive expansion through new module adoption and cross-department penetration
Build value cases from customer data and use them to lead consultative, outcome-focused conversations with business and technical leaders
Run multi-threaded expansion and renewal cycles, keeping every stakeholder and internal team on a shared plan
Partner with Customer Success to make sure customers achieve measurable value
Work with Product and Marketing to sharpen positioning and go-to-market strategy based on what you learn in your accounts
Forecast expansion opportunities accurately and maintain high renewal rates
Help write the account management playbook, with an eye on growing into a leadership role as the team scales

Requirements

Experience We're Looking For

5+ years in Account Management or Expansion Sales within B2B SaaS
A track record of driving upsells, renewals, and multi-threaded deal cycles
Experience building business cases or ROI models from customer data
Strong business acumen and comfort engaging executive stakeholders
An entrepreneurial mindset: you'd rather build the process than wait for one to be handed to you
Experience selling AI, automation, or technical SaaS products is a plus

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More about this job

Responsibilities

The Account Manager will own the strategy and execution for expanding revenue within existing enterprise accounts. They will consult with executive stakeholders to identify business problems and lead multi-threaded renewal and expansion cycles.

Requirements

Candidates must have 5+ years of experience in B2B SaaS account management or expansion sales. A proven track record of driving upsells and building business cases from customer data is required.

Skills

Account Management
B2B SaaS
Expansion Sales
Consultative Selling
Business Case Development
ROI Modeling
Executive Presence
Project Management
Strategic Planning
Revenue Forecasting
Customer Success
AI Fluency
Data Analysis
Stakeholder Management
Go-to-market Strategy

Visa sponsorship

Not detected in the job text

Keywords

Account Management
B2B SaaS
Enterprise AI
Expansion Sales
Upselling
Renewals
ROI Modeling
Business Acumen
Consultative Sales
Customer Success
Go-to-market
Automation
Technical SaaS
Data Analysis
Stakeholder Management
Strategic Planning
Revenue Growth
Forecasting
Executive Presence
Project Management

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