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Added 5 mins ago
BM
Canada - Geospatial Data & GIS Solutions Lead
Barrick Mining Corporation
Toronto, ON
- Full-time
…The specialist collaborates with geologists, engineers, and project managers to interpret exploration results, optimize drill targeting, and produce clear, accurate reports and presentation…
Added 5 mins ago
FM
Controller
Forvis Mazars US Executive Search Practice
Ottawa, ON
- Full-time
…The ideal candidate will bring strong Work-in-Progress (WIP), project accounting, job costing, or cost accounting experience and a desire to become a strategic business…
Added 5 mins ago
OI
Senior Business Analyst, Program Communications
ORIGNIX Inc.
Calgary, AB
- Full-time
You will join our engagement team in Calgary and lead the communications and coordination that help an organization understand a complex program, what it means for its people and…
Added 5 mins ago
A
Team Lead, Engineering Management, East
AtkinsRéalis
Montreal, QC
- Full-time
Identify process improvement opportunities and lead initiatives that enhance efficiency, consistency, and project outcomes.
Added 5 mins ago
A
Team Lead, Engineering Management, West
AtkinsRéalis
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
Identify process improvement opportunities and lead initiatives that enhance efficiency, consistency, and project outcomes.
Added 5 mins ago
A
Smart 3D Administration and Support Specialist
AtkinsRéalis
Mississauga, ON
- Full-time
The Smart 3D (SP3D) Support Specialist supports the Hexagon Smart 3D application in a project environment with regards to the following: User support, Project support, SP3D project…
Added 5 mins ago
A
Senior Electrical Engineer
AtkinsRéalis
Toronto, ON
- Full-time
…work as a senior technical resource within multidisciplinary project teams and will be responsible for delivering safe, reliable, and cost-effective substation designs in accordance with…
Added 5 mins ago
A
Structrual EIT
AtkinsRéalis
Vancouver, BC
- Full-time
…of Power Transmission and Distribution (T&D) Projects – from project conceptualization, through engineering, procurement, construction, and commissioning. Reporting to the Structural Team…
Added 5 mins ago
A
Electrical Engineering Supervisor
AtkinsRéalis
Toronto, ON
- Full-time
…systems, ensuring compliance with applicable standards and project…
Added 5 mins ago
A
Structural Engineer
AtkinsRéalis
Vancouver, BC
- Full-time
…of Power Transmission and Distribution (T&D) Projects – from project conceptualization, through engineering, procurement, construction, and commissioning. Reporting to the Structural Team…
Added 5 mins ago
S
Lead Business Consultant, Alternative Investments and Private Credit
SimCorp
Toronto, ON
- Full-time
In the role of Lead Business Consultant, your participation will be instrumental in the expansion of our market unit and in advancing the outcomes of our clients' projects. You will be…
Added 5 mins ago
C
Senior Manager, Compensation (People & Culture) (Hybrid/Telework)
CBC/Radio-Canada
Ottawa, ON · Montreal, QC
- Full-time
Lead the annual salary planning (merit review) cycle, external market benchmarking studies, and comprehensive pay scale reviews.
Added 5 mins ago
C
Director, Digital Delivery Portfolio (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON
- Full-time
You will lead a team of passionate professionals, including executives, project leads and business analysts, inspiring them toward excellence. Your sharp analytical skills and strategic…
Added 5 mins ago
C
Enterprise Architect, Software and Platforms Architecture (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Lead the evolution of the Enterprise Architecture practice and drive the shift from IT-centric to business-centric enterprise architecture.
Added 5 mins ago
C
Project Lead for the News Production, Vehicle Fleet and Transportation (French Services) (On Call) (On Site)
CBC/Radio-Canada
Montreal, QC
- Part-time
As the Project Lead for the News Production department, you will focus on ensuring the efficiency, compliance and optimal management of operations related to our vehicle fleet and…
Added 5 mins ago
C
General Maintenance Technician, Isolated Locations (T & I) (On-site)
CBC/Radio-Canada
Montreal, QC
- Full-time
Serve as a collaborative technical lead, taking responsibility for the technical quality of work performed by other technicians.
Added 21 mins ago
D
Senior Privacy Engineer
DuckDuckGo
Remote, Canada
- $178,500 USD / year
- Full-time
- Remote
…one place. Our culture of trust, inclusivity, and empowered project management underpins everything we do, where each team member takes full ownership of their projects, from scoping and…
Added 36 mins ago
FM
Controller - Canadian Division
Forvis Mazars US Executive Search Practice
Ottawa, ON
- Full-time
Lead Finance for a Growing Canadian Operation
Added 1 hour ago
CD
Financial Management Agent in the Budget Management Sector
Centre de services scolaire Marguerite-Bourgeoys - CSSMB
Montreal, QC
- Full-time
Possibility of telecommuting according to current terms (pilot project);
Added 1 hour ago
S
Senior Structural Engineer, Mining
Sedgman
Montreal, QC
- Full-time
Lead project development of structural and concrete designs ensuring compliance with relevant codes, industry standards.
Added 1 hour ago
KD
Gestionnaire, Omnimarketing - McCafé | Associate Manager, Omni Marketing - McCafé
Keurig Dr Pepper
Montreal, QC
- Full-time
Added 2 hours ago
C
Senior Structural Engineer, Mining
CIMIC
Montreal, QC
- Full-time
Lead project development of structural and concrete designs ensuring compliance with relevant codes, industry standards.
Added 2 hours ago
S
Project Engineer
Shell
Sarnia, ON
- Full-time
Lead all projects through the project definition, detailed design phase, execution phase to project close-out
Added 2 hours ago
MA
Solutions Engineer
Mosaic AI
Toronto, ON
- Full-time
…post-sale. This is a full-lifecycle role: you’ll run POVs, lead onboarding, configure and tune AI workflows, and drive real adoption and expansion…
Added 2 hours ago
U
Research Associate
UNSW
Montreal, QC
- Full-time
The Research Associate (Level A) is expected to contribute towards the Australian Research Council Laureate Fellowship project ‘Caves and their stalagmites: linking climate to groundwater…

Ask-AI

Account Manager

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Oct 3, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era. For us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring people who want to build systems that get more capable the more they run.

About the Role:

We're looking for an Account Manager to own expansion across our existing customer base. You'll consult directly with executives at our enterprise accounts, learn how their business runs, and identify where Mosaic can solve their next-biggest problem. You own the strategy and the execution for growing revenue within existing logos, and you'll pull in every internal resource it takes to get there.

This is one of the most entrepreneurial roles in the company. Learning your accounts is the baseline. The job is pushing our roadmap and go-to-market based on what you find, because the biggest expansion opportunities often start as a gap only you can see.

Who You Are

Value-oriented. You can take a customer's case data, usage numbers, and cost structure and turn them into a business case a CFO will sign. You know which assumptions will get challenged and you've already pressure-tested them.
Executive presence. In a meeting with a VP or a CFO, you own the agenda, the presentation, and the outcome. People leave with a clear next step because you set it.
Revenue-minded. You think in bookings, net retention, and forecast accuracy. You know the number on every account and what it would take to move it.
A strong project manager. You quarterback the account. You set the strategy, then pull in solutions engineering, R&D, and marketing exactly when each is needed, and nothing stalls waiting on you to make the ask.
AI-native. You use AI daily to work faster, and you bring that fluency back to Mosaic, helping us build the processes that keep accounts healthy and growing.
Deep on the product. You know what Mosaic can do at a level most reps never reach, and you use that depth to push customers toward the edge of what's possible for them.
Clear on the landscape. You can tell a customer plainly what they could build themselves, what an incumbent vendor already offers, and where Mosaic is the only option that moves their business metrics.

What You’ll Do:

Manage and grow a portfolio of enterprise customers
Drive expansion through new module adoption and cross-department penetration
Build value cases from customer data and use them to lead consultative, outcome-focused conversations with business and technical leaders
Run multi-threaded expansion and renewal cycles, keeping every stakeholder and internal team on a shared plan
Partner with Customer Success to make sure customers achieve measurable value
Work with Product and Marketing to sharpen positioning and go-to-market strategy based on what you learn in your accounts
Forecast expansion opportunities accurately and maintain high renewal rates
Help write the account management playbook, with an eye on growing into a leadership role as the team scales

Requirements

Experience We're Looking For

5+ years in Account Management or Expansion Sales within B2B SaaS
A track record of driving upsells, renewals, and multi-threaded deal cycles
Experience building business cases or ROI models from customer data
Strong business acumen and comfort engaging executive stakeholders
An entrepreneurial mindset: you'd rather build the process than wait for one to be handed to you
Experience selling AI, automation, or technical SaaS products is a plus

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More about this job

Responsibilities

The Account Manager will own the strategy and execution for expanding revenue within existing enterprise accounts. They will consult with executive stakeholders to identify business problems and lead multi-threaded renewal and expansion cycles.

Requirements

Candidates must have 5+ years of experience in B2B SaaS account management or expansion sales. A proven track record of driving upsells and building business cases from customer data is required.

Skills

Account Management
B2B SaaS
Expansion Sales
Consultative Selling
Business Case Development
ROI Modeling
Executive Presence
Project Management
Strategic Planning
Revenue Forecasting
Customer Success
AI Fluency
Data Analysis
Stakeholder Management
Go-to-market Strategy

Visa sponsorship

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Keywords

Account Management
B2B SaaS
Enterprise AI
Expansion Sales
Upselling
Renewals
ROI Modeling
Business Acumen
Consultative Sales
Customer Success
Go-to-market
Automation
Technical SaaS
Data Analysis
Stakeholder Management
Strategic Planning
Revenue Growth
Forecasting
Executive Presence
Project Management

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