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Added 2 mins ago
L&
Sales and Rental Associate / Account Services Representative
Long & McQuade Musical Instruments
Ottawa, ON
- Full-time
Provide regular status reports to the Store Manager
Added 2 mins ago
IC
Manager of Dental Services
IPAC Consulting - Infection Control
Woodstock, ON
- Full-time
…IPAC and H&S standards while delivering exceptional client…
Added 2 mins ago
TU
Graduate Management Trainee - Pembrokeshire
targetjobs UK
Pembroke, ON
- Full-time
…responsibilities and gain invaluable hands-on experience in customer service, sales, marketing, finance, operations, and…
Added 2 mins ago
WC
National Key Account Manager (Auto)
Wurth Canada
Guelph, ON
- $90,000 to $135,000 CAD / year
- Full-time
This position is ideally located in the greater GTA and surrounding area. As a National Key Account Manager, you will contribute to our long-term business growth strategy for Wurth Canada.
Added 2 mins ago
ZD
Sales Assistant
Zenterra Developments
Surrey, BC
- Full-time
Sends the daily traffic report after being reviewed by Sales Manager
Added 2 mins ago
TH
ASSOCIÉ(E) AUX VENTES - quicaillerie (Temps partiel) disponible en tout temps
The Home Depot Canada
Montreal, QC
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 2 mins ago
FT
Territory Manager - North Alberta
Fast Tire Co
AB · Edmonton, AB
- Full-time
Reporting to the Regional Sales Manager - West, the Territory Manager will have as main responsibilities the development of markets, the coordination of sales with the customers and the…
Added 2 mins ago
SD
Assistant Front Store Manager
Shoppers Drug Mart
Leduc, AB
- Full-time
Role Description The Assistant Front Store Manager is a full-time, on-site role based in Leduc, AB, supporting the overall operations and customer experience in the front store. This role…
Added 2 mins ago
HB
Assistant Store Manager - BOSS Outlet, Cross Iron Mills
HUGO BOSS Canada, Inc.
Rocky View, AB
- Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 2 mins ago
HB
Store Manager - BOSS Store, Chinook
HUGO BOSS Canada, Inc.
Calgary, AB
- Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 16 mins ago
TC
Assistant Store Manager Winners Homesense Luckakuck Way
TJX Canada – Winners, Marshalls, HomeSense
Chilliwack, BC
- $48,592.5 to $68,029.5 CAD / year
- Full-time
Drive store performance by supporting sales results, managing expenses, and overseeing key operations including merchandising, backroom, frontline, cash office, customer service, markdowns,…
Added 16 mins ago
TC
Assistant Store Manager Winners Chinook Centre
TJX Canada – Winners, Marshalls, HomeSense
Calgary, AB
- $48,592.5 to $68,029.5 CAD / year
- Full-time
Drive store performance by supporting sales results, managing expenses, and overseeing key operations including merchandising, backroom, frontline, cash office, customer service, markdowns,…
Added 16 mins ago
IP
B2B Professional Pest Control Sales Representative
Insectica Pest Control Inc.
Toronto, ON
- Full-time
We’re seeking an experienced B2B Professional Sales Representative to grow our commercial pest-control portfolio across the GTA. You’ll prospect, inspect, and close new accounts with…
Added 16 mins ago
NF
Meat Department Manager Part Time Day
No Frills
Chemainus, BC
- Part-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 16 mins ago
LC
PCX Department Manager Part Time Day
Loblaw Companies Limited
Saskatoon, SK
- Part-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in one of our stores, you will have an immediate impact on sales…
Added 46 mins ago
WC
(CAN) Stock Unloader Department Manager
Walmart Canada
Estevan, SK
- Full-time
Position Summary...To provide customer service by coordinating the activities of associates to complete assigned tasks relating to receiving and the flow of merchandise through to the sales…
Added 46 mins ago
WC
(CAN) Health and Beauty Team Associate
Walmart Canada
Winnipeg, MB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 46 mins ago
FN
EDGE Program, Technical Sales & Consulting: Account Manager (Canada)
FAMU National Alumni Association
Brampton, ON
- Full-time
Rockwell Automation's EDGE Technical Sales and Consulting Program is a world-class, multi-month training program consisting of a combination of sales, technical, and professional training…
Added 1 hour ago
Team Lead-Retail
Roots
Montreal, QC
We are currently hiring for a Team Lead. The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store and motivating the team to…
Added 1 hour ago
Sales Associate-Retail
Roots
London, ON
We are currently hiring for a Sales Associate. Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to…
Added 1 hour ago
SP
General Manager – Print & Sign Shop
Sage Print & Sign Ltd.
Edmonton, AB
- Full-time
The General Manager will be responsible for the day-to-day performance of the business, including staff leadership, production scheduling, customer service, quoting, quality control, sales…
Added 1 hour ago
C
Ag Solutions Summer Student
Co-op
Lanigan, SK
- Full-time
Reporting to the Ag Solutions Sales and Operations Manager, you’ll be part of the day-to-day work that keeps our Ag Solutions division moving. You’ll support our team, assist customers, and…
Added 1 hour ago
J&
Spécialiste clinique en échographie - Ultrasound Clinical Specialist - (Montreal, QC) - Johnson & Johnson MedTech, L'électrophysiologie
Johnson & Johnson Innovative Medicine
Markham, ON · Montreal, QC
- Full-time
…assurer l’alignement et la cohérence dans l’offre du meilleur service client, tout en maximisant temps et…
Added 1 hour ago
B
Mortgage Specialist
BMO
Hamilton, ON
- Full-time
Strong interpersonal, sales, customer service, and negotiation skills.
Added 1 hour ago
B
Market Leader Financial Planning
BMO
Toronto, ON
- Full-time
…customer. Determines client needs and provides solutions though the sales of managed products and services (e.g. mutual funds, retirement savings plans, and similar products). Provides…

Ask-AI

Account Manager

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Oct 3, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era. For us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring people who want to build systems that get more capable the more they run.

About the Role:

We're looking for an Account Manager to own expansion across our existing customer base. You'll consult directly with executives at our enterprise accounts, learn how their business runs, and identify where Mosaic can solve their next-biggest problem. You own the strategy and the execution for growing revenue within existing logos, and you'll pull in every internal resource it takes to get there.

This is one of the most entrepreneurial roles in the company. Learning your accounts is the baseline. The job is pushing our roadmap and go-to-market based on what you find, because the biggest expansion opportunities often start as a gap only you can see.

Who You Are

Value-oriented. You can take a customer's case data, usage numbers, and cost structure and turn them into a business case a CFO will sign. You know which assumptions will get challenged and you've already pressure-tested them.
Executive presence. In a meeting with a VP or a CFO, you own the agenda, the presentation, and the outcome. People leave with a clear next step because you set it.
Revenue-minded. You think in bookings, net retention, and forecast accuracy. You know the number on every account and what it would take to move it.
A strong project manager. You quarterback the account. You set the strategy, then pull in solutions engineering, R&D, and marketing exactly when each is needed, and nothing stalls waiting on you to make the ask.
AI-native. You use AI daily to work faster, and you bring that fluency back to Mosaic, helping us build the processes that keep accounts healthy and growing.
Deep on the product. You know what Mosaic can do at a level most reps never reach, and you use that depth to push customers toward the edge of what's possible for them.
Clear on the landscape. You can tell a customer plainly what they could build themselves, what an incumbent vendor already offers, and where Mosaic is the only option that moves their business metrics.

What You’ll Do:

Manage and grow a portfolio of enterprise customers
Drive expansion through new module adoption and cross-department penetration
Build value cases from customer data and use them to lead consultative, outcome-focused conversations with business and technical leaders
Run multi-threaded expansion and renewal cycles, keeping every stakeholder and internal team on a shared plan
Partner with Customer Success to make sure customers achieve measurable value
Work with Product and Marketing to sharpen positioning and go-to-market strategy based on what you learn in your accounts
Forecast expansion opportunities accurately and maintain high renewal rates
Help write the account management playbook, with an eye on growing into a leadership role as the team scales

Requirements

Experience We're Looking For

5+ years in Account Management or Expansion Sales within B2B SaaS
A track record of driving upsells, renewals, and multi-threaded deal cycles
Experience building business cases or ROI models from customer data
Strong business acumen and comfort engaging executive stakeholders
An entrepreneurial mindset: you'd rather build the process than wait for one to be handed to you
Experience selling AI, automation, or technical SaaS products is a plus

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More about this job

Responsibilities

The Account Manager will own the strategy and execution for expanding revenue within existing enterprise accounts. They will consult with executive stakeholders to identify business problems and lead multi-threaded renewal and expansion cycles.

Requirements

Candidates must have 5+ years of experience in B2B SaaS account management or expansion sales. A proven track record of driving upsells and building business cases from customer data is required.

Skills

Account Management
B2B SaaS
Expansion Sales
Consultative Selling
Business Case Development
ROI Modeling
Executive Presence
Project Management
Strategic Planning
Revenue Forecasting
Customer Success
AI Fluency
Data Analysis
Stakeholder Management
Go-to-market Strategy

Visa sponsorship

Not detected in the job text

Keywords

Account Management
B2B SaaS
Enterprise AI
Expansion Sales
Upselling
Renewals
ROI Modeling
Business Acumen
Consultative Sales
Customer Success
Go-to-market
Automation
Technical SaaS
Data Analysis
Stakeholder Management
Strategic Planning
Revenue Growth
Forecasting
Executive Presence
Project Management

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