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Added 6 hours ago
PD
Sales and Account Manager Director
Planet DDS
Ottawa, ON
- Full-time
You will have the backing of an established U.S. Enterprise organization, a dedicated Solutions Engineer, marketing support and a robust travel and events budget. This is a rare chance to…
Added 8 hours ago
T
Senior Director/VP National Ad Sales
Taiv
Remote, Canada
- Full-time
- Remote
Added 10 hours ago
NN
Marketing Manager B2B
Nestlé Nespresso SA
Montreal, QC
- Full-time
We are looking for a B2B Marketing Manager based out of our Nespresso office reporting into the Marketing VP. The incumbent will be responsible for Out of Home channel and must deliver and…
Added 10 hours ago
BB
Social Media Marketing Specialist
Big Box Outlet Store
Abbotsford, BC
- Full-time
The role recommends social improvements within approved commercial priorities. General marketing administration, print purchasing, paid ads, CRM and technical website work sit outside the…
Added 11 hours ago
S
CTTO - Project Manager
Sobeys
Mississauga, ON
- Full-time
Strong cross-functional stakeholder management, particularly across Marketing, Merchandising, Loyalty, E-commerce, Data/Analytics and Technology
Added 11 hours ago
TU
Marketing and Communications Specialist, SHCS - Okanagan
The University of British Columbia
Kelowna, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
UBCO | Marketing and Communications | Student Housing and Community Services
Added 11 hours ago
FC
Operations Manager
Fintel Connect
Vancouver, BC
- Full-time
Fintel Connect is a performance marketing platform built for financial services. We connect banks, fintechs and credit unions with publishers to grow customer acquisition in a compliant,…
Added 12 hours ago
FC
Operations Manager
Fintel Connect
Vancouver, BC
- Full-time
Fintel Connect is a performance marketing platform built for financial services. We connect banks, fintechs and credit unions with publishers to grow customer acquisition in a compliant,…
Added 12 hours ago
Marketing Manager B2B
Nestle Operational Services Worldwide SA
Montreal, QC
We are looking for a B2B Marketing Manager based out of our Nespresso office reporting into the Marketing VP. The incumbent will be responsible for Out of Home channel and must deliver and…
Added 12 hours ago
PV
Senior Director - Customer Analytics, Data & AI
Pet Valu
Markham, ON
- Full-time
Working closely with Marketing, Digital, Merchandising, Operations, Finance, Technology, and Executive Leadership, this role develops the analytical frameworks, predictive capabilities, AI…
Added 13 hours ago
V
Independent Sales Representative – Optical Specialty Channel (US and Canada)
VALLON
Blind Channel, BC
- Full-time
Added 14 hours ago
W
Product Marketing Manager
WELLSTAR
Toronto, ON
- Full-time
Reporting to the VP Marketing, we are hiring a Product Marketing Manager to lead product marketing for our Nexus AI™ platform. You will translate complex clinical AI capabilities into…
Added 14 hours ago
TC
Vice President, Client Integration
The Citco Group Limited
Halifax, NS
- Full-time
Added 15 hours ago
WT
Product Marketing Manager
WELLSTAR Technologies
Toronto, ON
- Full-time
Reporting to the VP Marketing, we are hiring a Product Marketing Manager to lead product marketing for our Nexus AI™ platform. You will translate complex clinical AI capabilities into…
Added 15 hours ago
3S
Fractional Chief Revenue Officer
3 Step Recruitment Inc.
Waterloo, ON
- Full-time
Help establish an effective B2B marketing and lead-generation strategy
Added 15 hours ago
UO
Marketing and Communications Specialist, SHCS - Okanagan
University of British Columbia
Kelowna, BC · UBCO | Nicola Residence (NIC)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
UBCO | Marketing and Communications | Student Housing and Community Services
Added 16 hours ago
GS
AI Enablement Specialist/Senior
Guidewire Software
Toronto, ON
- Full-time
Bachelor’s degree in communications, marketing, change management, business, technology, or a related field; equivalent relevant experience may also be considered.
Added 16 hours ago
SC
Regional VP, Operations Atlantic
Sysco Canada Inc.
Halifax, NS
- Full-time
Cross-Functional Collaboration and Communication: Collaborate effectively with other departments (e.g., sales, marketing, purchasing, transportation, IT, HR) to coordinate activities,…
Added 16 hours ago
CTTO - Project Manager
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON · Montreal, QC
Strong cross-functional stakeholder management, particularly across Marketing, Merchandising, Loyalty, E-commerce, Data/Analytics and Technology
Added 18 hours ago
Retail Sales, VP
Sunwing Vacations Group
Toronto, ON
Assists with development of the different marketing and sales plans based on the groups’ position and strengths within each market segment.
Added 19 hours ago
TA
Regional Vice President, Eastern Canada
Thorek/Scott and Partners
ON · Ontario, Canada
- Full-time
…with functions including Operations, Compliance, Technology, Marketing, Product and Client Service to drive timely and effective…
Added 20 hours ago
IC
Sales Director
ifinance Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reports to: VP, Business Development & Marketing
Added 20 hours ago
IF
Sales Director
Iceberg Finance Group
Toronto, ON
- Full-time
Reports to: VP, Business Development & Marketing
Added 21 hours ago
A
Senior Enterprise Account Executive
Altis
Toronto, ON · Greater Toronto Area, Canada
- $90,000 to $110,000 CAD / year
- Full-time
Added 1 day ago
I
Product Line Manager - Geomembrane & Specialty Market
IPG
NB · New Brunswick, Canada
- Full-time
Contribute to product line strategy; plan and execute product launches, promotional activities, and marketing campaigns to drive product awareness and sales.

Ask-AI

Account Manager

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Oct 3, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era. For us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring people who want to build systems that get more capable the more they run.

About the Role:

We're looking for an Account Manager to own expansion across our existing customer base. You'll consult directly with executives at our enterprise accounts, learn how their business runs, and identify where Mosaic can solve their next-biggest problem. You own the strategy and the execution for growing revenue within existing logos, and you'll pull in every internal resource it takes to get there.

This is one of the most entrepreneurial roles in the company. Learning your accounts is the baseline. The job is pushing our roadmap and go-to-market based on what you find, because the biggest expansion opportunities often start as a gap only you can see.

Who You Are

Value-oriented. You can take a customer's case data, usage numbers, and cost structure and turn them into a business case a CFO will sign. You know which assumptions will get challenged and you've already pressure-tested them.
Executive presence. In a meeting with a VP or a CFO, you own the agenda, the presentation, and the outcome. People leave with a clear next step because you set it.
Revenue-minded. You think in bookings, net retention, and forecast accuracy. You know the number on every account and what it would take to move it.
A strong project manager. You quarterback the account. You set the strategy, then pull in solutions engineering, R&D, and marketing exactly when each is needed, and nothing stalls waiting on you to make the ask.
AI-native. You use AI daily to work faster, and you bring that fluency back to Mosaic, helping us build the processes that keep accounts healthy and growing.
Deep on the product. You know what Mosaic can do at a level most reps never reach, and you use that depth to push customers toward the edge of what's possible for them.
Clear on the landscape. You can tell a customer plainly what they could build themselves, what an incumbent vendor already offers, and where Mosaic is the only option that moves their business metrics.

What You’ll Do:

Manage and grow a portfolio of enterprise customers
Drive expansion through new module adoption and cross-department penetration
Build value cases from customer data and use them to lead consultative, outcome-focused conversations with business and technical leaders
Run multi-threaded expansion and renewal cycles, keeping every stakeholder and internal team on a shared plan
Partner with Customer Success to make sure customers achieve measurable value
Work with Product and Marketing to sharpen positioning and go-to-market strategy based on what you learn in your accounts
Forecast expansion opportunities accurately and maintain high renewal rates
Help write the account management playbook, with an eye on growing into a leadership role as the team scales

Requirements

Experience We're Looking For

5+ years in Account Management or Expansion Sales within B2B SaaS
A track record of driving upsells, renewals, and multi-threaded deal cycles
Experience building business cases or ROI models from customer data
Strong business acumen and comfort engaging executive stakeholders
An entrepreneurial mindset: you'd rather build the process than wait for one to be handed to you
Experience selling AI, automation, or technical SaaS products is a plus

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More about this job

Responsibilities

The Account Manager will own the strategy and execution for expanding revenue within existing enterprise accounts. They will consult with executive stakeholders to identify business problems and lead multi-threaded renewal and expansion cycles.

Requirements

Candidates must have 5+ years of experience in B2B SaaS account management or expansion sales. A proven track record of driving upsells and building business cases from customer data is required.

Skills

Account Management
B2B SaaS
Expansion Sales
Consultative Selling
Business Case Development
ROI Modeling
Executive Presence
Project Management
Strategic Planning
Revenue Forecasting
Customer Success
AI Fluency
Data Analysis
Stakeholder Management
Go-to-market Strategy

Visa sponsorship

Not detected in the job text

Keywords

Account Management
B2B SaaS
Enterprise AI
Expansion Sales
Upselling
Renewals
ROI Modeling
Business Acumen
Consultative Sales
Customer Success
Go-to-market
Automation
Technical SaaS
Data Analysis
Stakeholder Management
Strategic Planning
Revenue Growth
Forecasting
Executive Presence
Project Management

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