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Added 5 months ago
MT
Senior Technical Staff Engineer - Analog Design
Microchip Technology Inc.
Ottawa, Ontario · Canada - Ottawa - March Road
- Full-time
Microchip’s Timing and Communication Group (TCG) is seeking a Senior Technical Staff Engineer – Analog Design to provide technical leadership and architectural direction across the…
Added 2 months ago
C
Software Engineer Intern
Cresta
Toronto, Ontario
- $30 to $50 CAD / hour
As a Software Engineer Intern, you’ll build systems that power real-time, AI-driven customer interactions in contact centers. You’ll work on production infrastructure where latency,…
Added 2 months ago
R
Field Engineer - Sudbury
Régulvar
Sudbury, ON
- Full-time
Ready to take control of your career? Join us as a Field Engineer! We're seeking a skilled professional to maintain and troubleshoot our automation systems. If you have a knack for…
Added 3 months ago
Senior Automation Engineer
ATS Automation
Montreal, Quebec
Technical knowledge and practical experience with industrial platform solutions from Rockwell, Aveva or Siemens, formal certification required
Added 5 months ago
Production Services Technician (PST)
Sony Pictures Imageworks
Vancouver, British Columbia
Documentation and Testing: Test and document workflows, tools, and processes across I/O pipelines, command-line utilities, queuing plugins, directory and file structure management,…
Added 2 months ago
Transformation Engineer - Software Development, AI & Quality Engineering
Fitch Group
Toronto, ON
Fitch Group is seeking a hands-on Transformation Engineer with strong expertise in software development, AI-enabled engineering, and modern quality practices. This role will focus on…
Added 2 months ago
Sr. Engineer, SoC Design Verification
Tenstorrent
Toronto, ON
Tenstorrent is seeking a SoC Design Verification Engineer to lead pre-silicon verification of the Beowulf SoC, with focus on the Compute Subsystem (CSS), DDR memory subsystem, and Fabric…
Added 4 months ago
O
Sr. Automation Engineer
Omnissa
Vancouver, British Columbia · Canada-British Columbia
- $185,000 to $211,400 CAD / year
- Full-time
As a Sr. Automation Engineer, a deep understanding of infrastructure, automation framework/tools (like Git, Maven, Jenkins, Ansible, Terraform, Saltstack, Docker/Kubernetes), and strong…
Added 4 months ago
O
Sr. Software Engineer, Virtual Desktop
Omnissa
Vancouver, British Columbia · Canada-British Columbia
- $185,000 to $211,400 CAD / year
- Full-time
…Compliance through common data, identity, administration, and automation services. Built on the vision of autonomous workspaces - self configuring, self-healing, and self-securing - Omnissa…

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Ask-AI

Solutions Engineer

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 4, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era; for us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring engineers and product leaders who want to build systems that get more capable the more they run.

About the Role

We’re hiring a Solutions Engineer to own the technical and operational success of our customers from pre-sale through post-sale. This is a full-lifecycle role: you’ll run POVs, lead onboarding, configure and tune AI workflows, and drive real adoption and expansion outcomes.

This is not a demo jockey role. You will be embedded with customers to make AI work in production - configuring integrations, managing agent performance, solving real workflow problems, and proving value.

Requirements

What You’ll Do:

Partner with AEs to run high-impact POVs (proof-of-value pilots)
Own technical validation: data mapping, light integrations, prompt setup, outcome measurement
Be the technical face of the company in pre-sale cycles
Own onboarding: configure AI workflows, connect integrations, ensure functional go-live
Drive activation: monitor AI output quality, guide user enablement, tune prompts and logic
Prove and communicate value: track impact metrics, partner with AE and Value team on expansions
Retain ownership of technical success through renewals

Who You Are:

AI-fluent: You understand how AI models work (prompting, edge cases, accuracy, drift) and can speak confidently about them with customers.You stay ahead of AI trends, experiment with the latest tools and techniques, and aren't afraid to hack together fast, creative solutions to demonstrate what’s possible. You know that delivering AI in the wild takes iteration, curiosity, and a builder’s mindset.
Technical: You’re comfortable reading API docs, debugging JSON payloads, writing basic SQL, and working hands-on with data.
Operational: You can map a customer’s workflow, translate it into a system configuration, and drive the changes needed to make AI stick.
Customer-facing: You can lead a technical working session and hold the room in an executive QBR.
Outcome-oriented: You don’t just deliver tasks - you deliver successful, referenceable deployments that grow.

Experience We’re Looking For:

2–4 years in a solutions engineering, technical consulting, TAM, or implementation role at a SaaS, AI, automation, or consulting firm
Experience working directly with AI powered products, workflow automation platforms, and GTM systems (e.g., Salesforce, Zendesk, Intercom, Atlassian, Gong)
Strong working knowledge of API integrations - including how to read API docs, test endpoints, structure payloads, and debug authentication or schema issues
Familiarity with SaaS delivery models, including onboarding, post-sale deployment, and customer success workflows
Ability to independently manage technical customer projects end-to-end - from pre-sale pilots to full production delivery and ongoing optimization

Why This Role Matters:

We’re an AI-native platform used by GTM and CX teams in modern B2B SaaS companies. Our customers trust us to leverage AI to transform how their customer facing teams operate. This role is the tip of the spear in making that real. You’re the difference between a cool demo and a live deployment that drives revenue.

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More about this job

Responsibilities

You will own the technical and operational success of customers by managing the full lifecycle from pre-sale pilots to post-sale deployment. This includes configuring AI workflows, managing integrations, and driving adoption to ensure measurable value for the client.

Requirements

Candidates should have 2-4 years of experience in solutions engineering or technical consulting with a strong background in AI products and API integrations. You must be comfortable with technical tasks like debugging JSON, writing SQL, and leading customer-facing technical sessions.

Skills

Solutions Engineering
Technical Consulting
AI Models
Prompt Engineering
API Integrations
Workflow Automation
Data Mapping
SQL
JSON
Salesforce
Zendesk
Intercom
Atlassian
Gong
Customer Success
Technical Validation

Visa sponsorship

Not detected in the job text

Keywords

Solutions Engineer
AI Platform
Enterprise AI
SaaS
API
Workflow Automation
Data Mapping
Prompting
SQL
JSON
Salesforce
Zendesk
Intercom
Atlassian
Gong
Customer Success
Technical Consulting
Implementation
Proof-of-value
Onboarding
Product Lifecycle
Technical Validation
Integration
Customer Context Model
Agent Builder
Governance
Traceability
Metrics
Deployment
Optimization

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Work requirements

Jobs in Canada