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Added 7 mins ago
CL
Senior Okta Engineer (IAM)
Charger Logistics Inc.
Brampton, ON
- Full-time
…workforce. We run Okta alongside Microsoft Entra ID, and you'll also lead how we bring AI agents, bots and service accounts under the same identity platform. This is a hands-on engineering…
Added 7 mins ago
MT
Engineering Manager
Modern Technical Staffing Inc.
New Tecumseth, ON
- $110,000 to $125,000 CAD / year
- Full-time
Our client in Alliston is looking for a Engineering Manager. They are seeking someone who has been employed in a fast paced manufacturing environment where they directly managed…
Added 7 mins ago
H
IT Director
Hays
Montreal, QC
- Full-time
Lead enterprise-wide digital transformation initiatives and technology modernisation projects.
Added 7 mins ago
L
Principal Mechanical Designer (Minerals Plant Layout)
Lycopodium
Vancouver, BC
- Full-time
…Peru, Lycopodium proudly delivers high quality professional engineering and project delivery services globally, across the resources, infrastructure and industrial processes sectors. By…
Added 7 mins ago
MT
Process Engineer
Modern Technical Staffing Inc.
Vaughan, ON
- $80,000 to $100,000 CAD / year
- Full-time
Lead issue resolution discussions with both internal teams and external partners, ensuring follow through and timely closure of action items.
Added 7 mins ago
S
Scrum Master
Swoon
Toronto, ON
- $80 to $100 CAD / hour
- Temporary
Quality & Continuous Improvement: Lead leadership retrospectives to drive portfolio-level continuous improvement. Consolidate team roadmaps and track/report on consolidated KPIs and metrics…
Added 8 mins ago
ED
Senior Quality Engineer/Lead - EN 323
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
The Digital Platforms team within the Working Capital Solutions group is seeking a Senior Quality Engineer/Lead with specialized AI expertise to help build and evolve EDC's AI-enabled…
Added 8 mins ago
FS
Embedded Software Designer
Fidus Systems
Remote, Canada
- Full-time
- Remote
…complex embedded software systems for Fidus clients. You will lead and contribute to embedded software development across communication, networking, and video applications - developing…
Added 8 mins ago
FS
Embedded Software Designer
Fidus Systems
Remote, Canada
- Full-time
- Remote
…complex embedded software systems for Fidus clients. You will lead and contribute to embedded software development across communication, networking, and video applications - developing…
Added 8 mins ago
FS
Embedded Software Designer
Fidus Systems
Remote, Canada
- Full-time
- Remote
…complex embedded software systems for Fidus clients. You will lead and contribute to embedded software development across communication, networking, and video applications - developing…
Added 8 mins ago
FS
Embedded Software Designer
Fidus Systems
Remote, Canada
- Full-time
- Remote
…complex embedded software systems for Fidus clients. You will lead and contribute to embedded software development across communication, networking, and video applications - developing…
Added 8 mins ago
AI Solution Architect / FDE (AWS and Azure) -
NTT DATA Services
Toronto, ON
Experience: 10+ years software engineering / technology experience | 3+ years hands-on AI/ML
Added 8 mins ago
JE
Launch Manager
Johnson Electric
Stratford, ON · Canada - PM Stratford (General)
- Full-time
Lead the planning, execution, and successful delivery of new product launches through safe launch and production ramp-up
Added 8 mins ago
Buyer
Aecon
Bowmanville, ON
Integrity. We lead by example, with humility and courage.
Added 22 mins ago
IN
Process Engineering Co-op
IKO North America
Brampton, ON
- Full-time
…of Companies. We presently have an opportunity for a Process Engineering Co-Op (12-month or 16-month contract) to join our team based in Brampton, Ontario beginning in January 2027. Please…
Added 22 mins ago
Senior Industrial Electrician
ATS Automation
Cambridge, ON
Able to lead a team and push medium to large projects, or program cell/station with medium to high complexity successfully to completion.
Added 22 mins ago
N
Senior Product Manager (Credit Cards) - Canada
NerdWallet
Remote, Canada
- $135,000 to $226,000 CAD / year
- Full-time
- Remote
Lead through collaboration. Work closely with engineering, design, data, content, and marketing partners to move from strategy to execution and deliver product enhancements and new…
Added 22 mins ago
RB
Senior Manager, Application Development and Integration
Royal Bank of Canada
Toronto, ON
- Full-time
The Senior Manager will lead key Treasury Management integration projects driving client centric solutions ensuring seamless milestone tracking, transparent reporting, and successful…
Added 22 mins ago
Staff Information Security Engineer - Threat Detection & Response
Visier Solutions Inc
Vancouver, BC
…organizations across the globe. Our mission is to help businesses lead with insight at scale as they continuously…
Added 37 mins ago
RR
Manager, Origination Analytics
REV Renewables
Oakville, ON
- $140,000 to $170,000 CAD / year
- Full-time
…project development, finance, energy marketing, credit, legal, engineering, strategy, interconnection, market forecasting and basis congestion…
Added 37 mins ago
CT
Product Owner
Connex Telecommunications Inc.
Toronto, ON
- $75 to $85 CAD / hour
- Contract
Lead process mapping, workflow analysis, and documentation activities.
Added 37 mins ago
ML
Hybrid Cloud & Infrastructure Platform Consultant
Maple Leaf Foods Inc
Mississauga, ON
- Full-time
Lead workload placement and migration planning, including whether workloads should move to Azure, remain on-premises, modernize, retire, or use a transitional pattern.
Added 37 mins ago
DS
Sales Development Representative (SDR)
D3 Security
Vancouver, BC
- Full-time
…hyperautomation platform automates security operations and security engineering work, freeing the minds of analysts and engineers from toil, noise and repetition. Cyber Security and SOC…
Added 37 mins ago
EM
AI Solutions Lead
EC Managed IT
Langley (District), BC · Langley, BC
- Full-time
· When a prototype needs deeper technical delivery, the Business Lead will bring in the EC software engineering teams.
Added 51 mins ago
DS
Senior AI Engineer / Architect
D3 Security
Vancouver, BC
- Full-time
…and scale AI-powered product systems across our platform and engineering workflows. This role is best suited for someone with strong engineering depth, strong logical reasoning, and the…

Ask-AI

Solutions Engineer

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 4, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era; for us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring engineers and product leaders who want to build systems that get more capable the more they run.

About the Role

We’re hiring a Solutions Engineer to own the technical and operational success of our customers from pre-sale through post-sale. This is a full-lifecycle role: you’ll run POVs, lead onboarding, configure and tune AI workflows, and drive real adoption and expansion outcomes.

This is not a demo jockey role. You will be embedded with customers to make AI work in production - configuring integrations, managing agent performance, solving real workflow problems, and proving value.

Requirements

What You’ll Do:

Partner with AEs to run high-impact POVs (proof-of-value pilots)
Own technical validation: data mapping, light integrations, prompt setup, outcome measurement
Be the technical face of the company in pre-sale cycles
Own onboarding: configure AI workflows, connect integrations, ensure functional go-live
Drive activation: monitor AI output quality, guide user enablement, tune prompts and logic
Prove and communicate value: track impact metrics, partner with AE and Value team on expansions
Retain ownership of technical success through renewals

Who You Are:

AI-fluent: You understand how AI models work (prompting, edge cases, accuracy, drift) and can speak confidently about them with customers.You stay ahead of AI trends, experiment with the latest tools and techniques, and aren't afraid to hack together fast, creative solutions to demonstrate what’s possible. You know that delivering AI in the wild takes iteration, curiosity, and a builder’s mindset.
Technical: You’re comfortable reading API docs, debugging JSON payloads, writing basic SQL, and working hands-on with data.
Operational: You can map a customer’s workflow, translate it into a system configuration, and drive the changes needed to make AI stick.
Customer-facing: You can lead a technical working session and hold the room in an executive QBR.
Outcome-oriented: You don’t just deliver tasks - you deliver successful, referenceable deployments that grow.

Experience We’re Looking For:

2–4 years in a solutions engineering, technical consulting, TAM, or implementation role at a SaaS, AI, automation, or consulting firm
Experience working directly with AI powered products, workflow automation platforms, and GTM systems (e.g., Salesforce, Zendesk, Intercom, Atlassian, Gong)
Strong working knowledge of API integrations - including how to read API docs, test endpoints, structure payloads, and debug authentication or schema issues
Familiarity with SaaS delivery models, including onboarding, post-sale deployment, and customer success workflows
Ability to independently manage technical customer projects end-to-end - from pre-sale pilots to full production delivery and ongoing optimization

Why This Role Matters:

We’re an AI-native platform used by GTM and CX teams in modern B2B SaaS companies. Our customers trust us to leverage AI to transform how their customer facing teams operate. This role is the tip of the spear in making that real. You’re the difference between a cool demo and a live deployment that drives revenue.

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More about this job

Responsibilities

You will own the technical and operational success of customers by managing the full lifecycle from pre-sale pilots to post-sale deployment. This includes configuring AI workflows, managing integrations, and driving adoption to ensure measurable value for the client.

Requirements

Candidates should have 2-4 years of experience in solutions engineering or technical consulting with a strong background in AI products and API integrations. You must be comfortable with technical tasks like debugging JSON, writing SQL, and leading customer-facing technical sessions.

Skills

Solutions Engineering
Technical Consulting
AI Models
Prompt Engineering
API Integrations
Workflow Automation
Data Mapping
SQL
JSON
Salesforce
Zendesk
Intercom
Atlassian
Gong
Customer Success
Technical Validation

Visa sponsorship

Not detected in the job text

Keywords

Solutions Engineer
AI Platform
Enterprise AI
SaaS
API
Workflow Automation
Data Mapping
Prompting
SQL
JSON
Salesforce
Zendesk
Intercom
Atlassian
Gong
Customer Success
Technical Consulting
Implementation
Proof-of-value
Onboarding
Product Lifecycle
Technical Validation
Integration
Customer Context Model
Agent Builder
Governance
Traceability
Metrics
Deployment
Optimization

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