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Jobs in Canada

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Added 22 mins ago
BC
Workday Solution Architect
BDO Canada
Toronto, ON
- Full-time
As a Workday Solution Architect, you will be responsible for leading solution design, architecture governance, and solution delivery oversight across Workday implementation, optimization,…
Added 1 hour ago
AC
Principal Counsel, Privacy Law
Air Canada
Dorval, QC
- Full-time
Provide expert legal advice on global AI laws and other emerging regulations.
Added 1 hour ago
E
Data Steward
EXFO
Montreal, QC
- Full-time
Data Governance & Quality Specialist (Data Steward)
Added 2 hours ago
LC
Senior Analytics Engineer
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
Expert-level SQL: query performance, clean, maintainable code, and advanced analytical techniques (e.g. window functions)
Added 2 hours ago
LC
Senior Analytics Engineer
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
Expert-level SQL: query performance, clean, maintainable code, and advanced analytical techniques (e.g. window functions)
Added 2 hours ago
FB
System Administrator
fgf brands
Toronto, ON · Greater Toronto Area, ON
- Other
Governance and management of Active Directory
Added 5 hours ago
SI
IT Senior Analyst, Enterprise Applications - HCM Process & Solutions
Saputo Inc.
Montreal, QC · Mississauga, ON · Georgetown, ON
- Full-time
The Senior Analyst (Workday Integrations), IT Process & Solutions, HCM is recognised as a subject matter expert within the Workday Integrations domain and will actively participate in the…
Added 5 hours ago
SI
IT Senior Analyst, Enterprise Applications - HCM Process & Solutions
Saputo Inc.
Mississauga, ON
- Full-time
The Senior Analyst (Workday Integrations), IT Process & Solutions, HCM is recognised as a subject matter expert within the Workday Integrations domain and will actively participate in the…
Added 5 hours ago
SI
IT Senior Analyst, Enterprise Applications - HCM Process & Solutions
Saputo Inc.
Montreal, QC
- Full-time
The Senior Analyst (Workday Integrations), IT Process & Solutions, HCM is recognised as a subject matter expert within the Workday Integrations domain and will actively participate in the…
Added 9 hours ago
MC
Technical Business Analyst – Syndigo PIM MDM (35930)
Myticas Consulting
Canada
- Contract
…use AI tools where appropriate while maintaining sound data…
Added 10 hours ago
M
Security Engineer II - Identity and Access Management
Marqeta
Remote, Canada
- Full-time
- Remote
Building our Identity Governance and Administration (IGA) capabilities.
Added 12 hours ago
M
Dynamics 365 CRM Solution Engineer
Microsoft
Toronto, ON · Ottawa, ON · Vancouver, BC · Edmonton, AB · Calgary, AB
- Full-time
Maintain expert-level technical and sales proficiency through ongoing learning and professional development. Complete 100% of required training and certification requirements within…
Added 13 hours ago
W
Director, Supply Chain
Worley
Edmonton, AB · Calgary, AB
- Full-time
The Subcontracts Global Process Owner is responsible for leading the strategic direction, continuous improvement, and governance of subcontracting processes across the organization. This…
Added 15 hours ago
IB
Enterprise/Commercial Account Executive – Data Foundation (MuleSoft + Informatica) or Enterprise/Commercial Account Executive - Informatica Specialist
Informatica Brasil
Vancouver, BC
- Full-time
Informatica Account Executive (Overlay / Specialist AE): You are the deep domain expert for Informatica’s Intelligent Data Management Cloud™ (IDMC). Partnering directly with Prime Account…
Added 16 hours ago
F
Senior AI Architect (Architect-Practitioner)
Fastloop
Vancouver, BC
- Full-time
Security & governance: Own the production-readiness checklist for AI systems, including PII handling, IAM, VPC boundaries, secrets management, and auditability.
Added 16 hours ago
B
AI Implementation Specialist, Calls
Buyerlink
Victoria, BC
- Full-time
…you'll be the person helping us do it right. You'll own the governance and optimization of our AI call center and IVR product, build the reporting and automation infrastructure the team…
Added 17 hours ago
FS
Analyst, Data Quality & Governance
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
As the Analyst, Data Quality & Governance, you will collaborate with data owners, stewards, and custodians across our organization to ensure that the content, structure, and context of all…
Added 17 hours ago
Senior Platform Engineer, AI & Fabrics
BMO
Toronto, ON · FCP
Governance & Lifecycle: certification workflow components, compliance-scoring automation, and evidence-generation tooling.
Added 17 hours ago
AC
Commercial and Privacy Counsel
Allstate Canada
Toronto, ON
- Full-time
Added 18 hours ago
B
Senior Platform Engineer, AI & Fabrics
BMO
Toronto, ON
- Part-time
Governance & Lifecycle: certification workflow components, compliance-scoring automation, and evidence-generation tooling.
Added 18 hours ago
MI
Manager, Global Internal Audit & Controls
Mondelēz International
Toronto, ON · Business Unit Head Office Gladstone - Toronto, Canada
- Full-time
…non-compliances caused by the lack of controls or effective governance. You will manage deep-dive analyses and Advisory Reviews on risk areas, provide advisory support to management on…
Added 18 hours ago
B
AI Implementation Specialist, Calls
Buyerlink
Victoria, BC
- Full-time
…you'll be the person helping us do it right. You'll own the governance and optimization of our AI call center and IVR product, build the reporting and automation infrastructure the team…
Added 18 hours ago
ED
Senior Quality Engineer/Lead - EN 323
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $96,557 to $128,743 CAD / year
- Full-time
…Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve…
Added 18 hours ago
T
Data Engineer II
TD
Toronto, ON
- Full-time
Maintain expert knowledge of upstream data, including knowledge provided through data profiling, data quality reporting, and via the production of metadata
Added 18 hours ago
T
Manager, Models & AI Governance
TD
Toronto, ON
- Full-time
Lead first-line governance activities supporting the identification, assessment, registration, monitoring, and ongoing oversight of Artificial Intelligence (AI), Generative AI (GenAI),…

Ask-AI

Solutions Engineer

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 4, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era; for us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring engineers and product leaders who want to build systems that get more capable the more they run.

About the Role

We’re hiring a Solutions Engineer to own the technical and operational success of our customers from pre-sale through post-sale. This is a full-lifecycle role: you’ll run POVs, lead onboarding, configure and tune AI workflows, and drive real adoption and expansion outcomes.

This is not a demo jockey role. You will be embedded with customers to make AI work in production - configuring integrations, managing agent performance, solving real workflow problems, and proving value.

Requirements

What You’ll Do:

Partner with AEs to run high-impact POVs (proof-of-value pilots)
Own technical validation: data mapping, light integrations, prompt setup, outcome measurement
Be the technical face of the company in pre-sale cycles
Own onboarding: configure AI workflows, connect integrations, ensure functional go-live
Drive activation: monitor AI output quality, guide user enablement, tune prompts and logic
Prove and communicate value: track impact metrics, partner with AE and Value team on expansions
Retain ownership of technical success through renewals

Who You Are:

AI-fluent: You understand how AI models work (prompting, edge cases, accuracy, drift) and can speak confidently about them with customers.You stay ahead of AI trends, experiment with the latest tools and techniques, and aren't afraid to hack together fast, creative solutions to demonstrate what’s possible. You know that delivering AI in the wild takes iteration, curiosity, and a builder’s mindset.
Technical: You’re comfortable reading API docs, debugging JSON payloads, writing basic SQL, and working hands-on with data.
Operational: You can map a customer’s workflow, translate it into a system configuration, and drive the changes needed to make AI stick.
Customer-facing: You can lead a technical working session and hold the room in an executive QBR.
Outcome-oriented: You don’t just deliver tasks - you deliver successful, referenceable deployments that grow.

Experience We’re Looking For:

2–4 years in a solutions engineering, technical consulting, TAM, or implementation role at a SaaS, AI, automation, or consulting firm
Experience working directly with AI powered products, workflow automation platforms, and GTM systems (e.g., Salesforce, Zendesk, Intercom, Atlassian, Gong)
Strong working knowledge of API integrations - including how to read API docs, test endpoints, structure payloads, and debug authentication or schema issues
Familiarity with SaaS delivery models, including onboarding, post-sale deployment, and customer success workflows
Ability to independently manage technical customer projects end-to-end - from pre-sale pilots to full production delivery and ongoing optimization

Why This Role Matters:

We’re an AI-native platform used by GTM and CX teams in modern B2B SaaS companies. Our customers trust us to leverage AI to transform how their customer facing teams operate. This role is the tip of the spear in making that real. You’re the difference between a cool demo and a live deployment that drives revenue.

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More about this job

Responsibilities

You will own the technical and operational success of customers by managing the full lifecycle from pre-sale pilots to post-sale deployment. This includes configuring AI workflows, managing integrations, and driving adoption to ensure measurable value for the client.

Requirements

Candidates should have 2-4 years of experience in solutions engineering or technical consulting with a strong background in AI products and API integrations. You must be comfortable with technical tasks like debugging JSON, writing SQL, and leading customer-facing technical sessions.

Skills

Solutions Engineering
Technical Consulting
AI Models
Prompt Engineering
API Integrations
Workflow Automation
Data Mapping
SQL
JSON
Salesforce
Zendesk
Intercom
Atlassian
Gong
Customer Success
Technical Validation

Visa sponsorship

Not detected in the job text

Keywords

Solutions Engineer
AI Platform
Enterprise AI
SaaS
API
Workflow Automation
Data Mapping
Prompting
SQL
JSON
Salesforce
Zendesk
Intercom
Atlassian
Gong
Customer Success
Technical Consulting
Implementation
Proof-of-value
Onboarding
Product Lifecycle
Technical Validation
Integration
Customer Context Model
Agent Builder
Governance
Traceability
Metrics
Deployment
Optimization

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