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Added 24 mins ago
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Software Development Engineer In Test
Actalent
Waterloo, ON
- $40 to $50 CAD / hour
- Contract
This Software Development Engineer in Test (SDET) role focuses on designing, developing, and maintaining automated test scripts and tools in Python to validate new features for advanced…
Added 24 mins ago
S
AI Workflow & Operations Intern
Semtech
Richmond, BC
- Full-time
…with the Senior Director of Global Sales Operations to design, test, and document AI-enabled workflows that improve efficiency, consistency, and insight across real sales processes. This is…
Added 24 mins ago
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Systems Engineer (Open Interest)
Actalent
Ottawa, ON
- $45 to $65 CAD / hour
- Full-time
Are you a Systems Engineer interested in exploring new opportunities?
Added 24 mins ago
A
Embedded Software / Python Test Engineer (Open Interest)
Actalent
Ottawa, ON
- $45 to $65 CAD / hour
- Full-time
Embedded Software / Python Test Engineer Talent Network (Open Interest)
Added 41 mins ago
SA
Senior Data Engineer, NimbleRx
Swoop Airlines and Aviation
Toronto, ON
- $195,000 to $228,000 CAD / year
As a Senior Data Engineer, you will own NimbleRx’s data platform - the layer that every other team builds on to understand the business, ship product features, and meet our compliance…
Added 55 mins ago
ED
Senior Quality Engineer/Lead - EN 323
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
The Digital Platforms team within the Working Capital Solutions group is seeking a Senior Quality Engineer/Lead with specialized AI expertise to help build and evolve EDC's AI-enabled…
Added 1 hour ago
RB
Staff AI Architect/Engineer
Royal Bank of Canada
Toronto, ON
- Full-time
This is a tremendous opportunity to reinvent architecture in the AI Age. As a Staff AI Architect/Engineer, you will operate at the intersection of hands-on AI building and enterprise…
Added 1 hour ago
Staff Information Security Engineer - Threat Detection & Response
Visier Solutions Inc
Vancouver, BC
Proactive Detection Engineering: Build, test, and tune high-fidelity detections using a modern detection-as-code framework mapped to the MITRE ATT&CK matrix, drastically minimizing false…
Added 1 hour ago
TC
Process Engineering Specialist
Toromont Cat
Bradford, ON
- Full-time
Develop, test, and troubleshoot robot programs for automated production tasks. Rapidly prototype tooling and fixturing to support automation, improve safety and turnaround time. Assist with…
Added 1 hour ago
CI
Geotechnical Engineer/Project Manager
Cambium Inc.
Barrie, ON · Whitby, ON
- Full-time
Lead and support geotechnical field investigations, including borehole drilling, test pit excavation, in situ testing, instrumentation installation, and construction observation services.
Added 1 hour ago
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Optical Verification Engineer Co-op/Intern
Lumentum
Ottawa, ON · Canada - Ottawa (Bill Leathem)
- Full-time
Position Title: Optical Characterization Engineer Co-op/Intern
Added 1 hour ago
GM
Principal Software Engineering - Test System Modernization
General Motors
Markham, ON
- Full-time
General Motors is seeking a Principal/Staff Software Engineer to shape and scale the engineering platforms that build, test, integrate, validate, and deliver embedded software for…
Added 2 hours ago
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Senior Test & Validation Engineer
Humanoid
Burnaby, BC
- Full-time
As a Senior Test and Validation Engineer at Humanoid, you will be responsible for bringing new hardware subsystems into a functional, controllable, measurable, and integration-ready state,…
Added 2 hours ago
Senior or Staff Software Engineer, Backend
League Inc.
Canada
As a Senior or Staff Software Engineer, Backend on our Product Engineering team, you bring deep technical expertise to the design and delivery of the foundational services and developer…
Added 2 hours ago
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Sr Software Engineer
Deltek
Calgary, AB
- Full-time
Deltek is looking for a Senior Software Engineer to join our established Replicon Core team, a tight-knit group of full-stack developers, architects, and rising talent building products…
Added 2 hours ago
DI
Senior Applied Intelligence Platform Engineer
Dawn InfoTek
Toronto, ON
- Contract
We are currently seeking a Senior Applied Intelligence Platform Engineer to join our dynamic team and work with one of client.
Added 2 hours ago
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NPI & Trials IP Engineer
Nokia
Ottawa, ON
- Full-time
…skilled NPI (New Product Introduction Specialis) & Trials IP Engineer to join our team and help us drive innovation in the exciting world of telecommunications. You'll be at the forefront…
Added 2 hours ago
GV
Software Engineer
Great Value Hiring
Canada
- Contract
A strong testing background is a big plus experience designing test strategy, building and maintaining large test suites, diagnosing flaky tests, or raising the testing bar on a team
Added 2 hours ago
A
Senior Mechanical Engineer (Onsite)
Alchemy
Waterloo, ON
- $100,000 to $130,000 CAD / year
- Full-time
We're hiring a Senior Mechanical Engineer to take our automotive products from design intent to repeatable production. Our products are precision-fit: each one is engineered to a specific…
Added 3 hours ago
AI Engineer
Bell
Toronto, ON
We are looking for a hands-on AI Engineer (CP2) to design, build, and deploy the next generation of AI-driven workflows and autonomous systems at Bell.
Added 3 hours ago
AI
AI Security Engineer
Avanciers Inc.
Toronto, ON
- $100,000 to $110,000 CAD / year
- Full-time
Avanciers is a premier IT Staffing/Consulting organization and we are currently recruiting for a contract role for one of our premier client in Canada for AI Security Engineer.
Added 3 hours ago
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Senior Data Engineer
Hays
Toronto, ON
- $75 to $80 CAD / hour
- Contract
Troubleshoot and resolve data-related issues across development, test, UAT, and production environments.
Added 3 hours ago
C
Lead Java Developer, Vice President
Citi
Mississauga, ON
- Full-time
Champions continuous improvement by adopting modern engineering methodologies, test-driven development (TDD), and GenAI-powered developer productivity tools (e.g., GitHub Copilot) to…
Added 3 hours ago
Data Science Engineer
National Research Council Canada
Ottawa, ON
We are looking for a Data Science Engineer to support our Digital Technologies research Centre (DT). The Data Science Engineer would be an employee who shares our core values of Integrity,…
Added 3 hours ago
Software Engineer II, Web
Pinterest
Toronto, ON
As a Software Engineer at Pinterest, you will contribute to initiatives that empower developers to build modern, world-class web experiences for Pinners with high productivity, performance,…

Ask-AI

Solutions Engineer

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 4, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era; for us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring engineers and product leaders who want to build systems that get more capable the more they run.

About the Role

We’re hiring a Solutions Engineer to own the technical and operational success of our customers from pre-sale through post-sale. This is a full-lifecycle role: you’ll run POVs, lead onboarding, configure and tune AI workflows, and drive real adoption and expansion outcomes.

This is not a demo jockey role. You will be embedded with customers to make AI work in production - configuring integrations, managing agent performance, solving real workflow problems, and proving value.

Requirements

What You’ll Do:

Partner with AEs to run high-impact POVs (proof-of-value pilots)
Own technical validation: data mapping, light integrations, prompt setup, outcome measurement
Be the technical face of the company in pre-sale cycles
Own onboarding: configure AI workflows, connect integrations, ensure functional go-live
Drive activation: monitor AI output quality, guide user enablement, tune prompts and logic
Prove and communicate value: track impact metrics, partner with AE and Value team on expansions
Retain ownership of technical success through renewals

Who You Are:

AI-fluent: You understand how AI models work (prompting, edge cases, accuracy, drift) and can speak confidently about them with customers.You stay ahead of AI trends, experiment with the latest tools and techniques, and aren't afraid to hack together fast, creative solutions to demonstrate what’s possible. You know that delivering AI in the wild takes iteration, curiosity, and a builder’s mindset.
Technical: You’re comfortable reading API docs, debugging JSON payloads, writing basic SQL, and working hands-on with data.
Operational: You can map a customer’s workflow, translate it into a system configuration, and drive the changes needed to make AI stick.
Customer-facing: You can lead a technical working session and hold the room in an executive QBR.
Outcome-oriented: You don’t just deliver tasks - you deliver successful, referenceable deployments that grow.

Experience We’re Looking For:

2–4 years in a solutions engineering, technical consulting, TAM, or implementation role at a SaaS, AI, automation, or consulting firm
Experience working directly with AI powered products, workflow automation platforms, and GTM systems (e.g., Salesforce, Zendesk, Intercom, Atlassian, Gong)
Strong working knowledge of API integrations - including how to read API docs, test endpoints, structure payloads, and debug authentication or schema issues
Familiarity with SaaS delivery models, including onboarding, post-sale deployment, and customer success workflows
Ability to independently manage technical customer projects end-to-end - from pre-sale pilots to full production delivery and ongoing optimization

Why This Role Matters:

We’re an AI-native platform used by GTM and CX teams in modern B2B SaaS companies. Our customers trust us to leverage AI to transform how their customer facing teams operate. This role is the tip of the spear in making that real. You’re the difference between a cool demo and a live deployment that drives revenue.

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More about this job

Responsibilities

You will own the technical and operational success of customers by managing the full lifecycle from pre-sale pilots to post-sale deployment. This includes configuring AI workflows, managing integrations, and driving adoption to ensure measurable value for the client.

Requirements

Candidates should have 2-4 years of experience in solutions engineering or technical consulting with a strong background in AI products and API integrations. You must be comfortable with technical tasks like debugging JSON, writing SQL, and leading customer-facing technical sessions.

Skills

Solutions Engineering
Technical Consulting
AI Models
Prompt Engineering
API Integrations
Workflow Automation
Data Mapping
SQL
JSON
Salesforce
Zendesk
Intercom
Atlassian
Gong
Customer Success
Technical Validation

Visa sponsorship

Not detected in the job text

Keywords

Solutions Engineer
AI Platform
Enterprise AI
SaaS
API
Workflow Automation
Data Mapping
Prompting
SQL
JSON
Salesforce
Zendesk
Intercom
Atlassian
Gong
Customer Success
Technical Consulting
Implementation
Proof-of-value
Onboarding
Product Lifecycle
Technical Validation
Integration
Customer Context Model
Agent Builder
Governance
Traceability
Metrics
Deployment
Optimization

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