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Added 2 mins ago
BS
QA Automation Engineer – Power BI / Digital Banking
BULL-IT SOLUTIONS LTD
Toronto, ON
- Full-time
Added 3 mins ago
SM
Instrumentation & Controls Engineer/Technologist (Intermediate)
Solaris Management Consultants Inc
Surrey, BC · Calgary, AB
- $85,000 to $140,000 CAD / year
- Full-time
Job Title: Instrumentation & Controls Engineer/Technologist (Intermediate)
Added 3 mins ago
SM
Instrumentation & Controls Engineer - Project Lead
Solaris Management Consultants Inc
Surrey, BC
- $130,000 to $170,000 CAD / year
- Full-time
Job Title: Instrumentation and Controls Engineer – Project Lead
Added 18 mins ago
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IAM Engineer (Ping & ForgeRock)
MethodHub
Montreal, QC
- Contract
Experience with DevOps practices and infrastructure automation.
Added 18 mins ago
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Principal Product Engineer
Insight Global
ON · Ontario, Canada
- $150,000 to $170,000 CAD / year
- Full-time
Proficiency with statistical analysis tools such as JMP or Excel; scripting/automation in Python, TCL, or equivalent
Added 18 mins ago
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Circuit Design Engineer - Senior
TekWissen ®
Vaughan, ON
- $55 to $57 CAD / hour
- Contract
This role is geared towards developing required stdcell library EDA (Electronic Design Automation) views, importing 3rd Party EDA views and qualifying them to work with the tools defined in…
Added 18 mins ago
DT
Salesforce Marketing Cloud Lead Engineer
Diligente Technologies
Mississauga, ON
- Full-time
We are looking for a Salesforce Lead Engineer – Marketing Cloud Advanced to lead the design, development, integration, and delivery of scalable Salesforce Marketing Cloud solutions. The…
Added 33 mins ago
A
Security Research Engineer – AI & Emerging Cybersecurity / Toronto, ON (Hybrid) FTE
AceStack
Toronto, ON
- Full-time
Role: Security Research Engineer – AI & Emerging Cybersecurity
Added 33 mins ago
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Technical Presales
Survalent
Mississauga, ON
- Full-time
…motivated individual to join our Sales team. The Pre-Sales Engineer will play a key role in partnering with Sales to identify the right technology solutions for both prospects and existing…
Added 33 mins ago
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Technical Presales
Survalent
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…motivated individual to join our Sales team. The Pre-Sales Engineer will play a key role in partnering with Sales to identify the right technology solutions for both prospects and existing…
Added 33 mins ago
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Technical Presales
Survalent
Toronto, ON · Etobicoke, ON
- Full-time
…motivated individual to join our Sales team. The Pre-Sales Engineer will play a key role in partnering with Sales to identify the right technology solutions for both prospects and existing…
Added 33 mins ago
S
Technical Presales
Survalent
Oakville, ON
- Full-time
…motivated individual to join our Sales team. The Pre-Sales Engineer will play a key role in partnering with Sales to identify the right technology solutions for both prospects and existing…
Added 33 mins ago
CT
Middleware Engineer
Coelate Technologies
Montreal, QC
- $50 to $55 CAD / hour
- Contract
Familiar with IT Automation & Config Management tools (Ansible / Helm)
Added 49 mins ago
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Lead Data Engineer
RBC
Toronto, ON
- Full-time
Are you a hands-on data platform engineer who thrives on building cloud-native, high-scale data platforms and enabling teams on top of them? Come join us!
Added 49 mins ago
O
Product Engineer
onsemi
Burlington, ON
- Full-time
onsemi is seeking a self-driven and motivated professional to join their Burlington Operations as a Product Engineer. As a Product Engineer, you will have the opportunity to participate and…
Added 49 mins ago
SL
Sr. Analytics and Automation Engineer
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Sr. Analytics and Automation Engineer - Focus on Micro segmentation Policy-as-a-Code.
Added 1 hour ago
AT
Certified Sr. Snowflake Engineer
Arkhya Tech Inc.
Canada
- Full-time
Job Summary: We are seeking a skilled Sr. Snowflake Engineer to join our dynamic team. The Sr. Data Engineer will be responsible for designing, developing, and maintaining our data…
Added 1 hour ago
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Quality Engineer
Hays
Toronto, ON
- Contract
A leading organization is seeking a highly skilled and experienced Senior Quality Engineer to join its Enterprise Technology and Data team. This role is focused on ensuring the delivery of…
Added 1 hour ago
WC
Concepteur électrique / Electrical Designer
Wabtec Corporation
Montreal, QC
- Full-time
Added 1 hour ago
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Senior Software Developer
Autodesk
Toronto, ON · ON · BC · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
We are seeking a Senior Full-Stack Staff Engineer to provide hands-on technical leadership across our web platform and digital experience ecosystem. This role will be responsible for…
Added 1 hour ago
A
Engineer - Continuous Improvement
Anatolia
Vaughan, ON
- $85,000 to $90,000 CAD / year
- Full-time
The Engineer - Continuous Improvement supports site efforts to maintain the Anatolia operating structure. They apply continuous improvement principles and practices to improve products,…
Added 1 hour ago
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Senior Network Engineer
Hays
Toronto, ON
- Contract
We are seeking a skilled Senior Network Engineer to design, implement, and manage secure and scalable network infrastructure across on-premises and cloud environments. The ideal candidate…
Added 1 hour ago
AT
Snowflake engineer
Arkhya Tech Inc.
Canada
- Full-time
Job Summary: We are seeking a skilled Sr. Snowflake Engineer to join our dynamic team. The Sr. Data Engineer will be responsible for designing, developing, and maintaining our data…
Added 1 hour ago
CS
Project Engineer
CQ Search Group Ltd.
Quebec, QC · Greater Quebec City Metropolitan Area
- $80,000 to $90,000 CAD / year
- Full-time
This is an excellent opportunity for an engineer with experience in manufacturing, food/CPG, industrial equipment, maintenance, automation, or capital projects who wants to take ownership…
Added 1 hour ago
AI
AWS Data Engineer
Apptoza Inc.
Toronto, ON
- Contract
AWS Data Engineer – Banking / Financial Services

Ask-AI

Solutions Engineer

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 4, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era; for us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring engineers and product leaders who want to build systems that get more capable the more they run.

About the Role

We’re hiring a Solutions Engineer to own the technical and operational success of our customers from pre-sale through post-sale. This is a full-lifecycle role: you’ll run POVs, lead onboarding, configure and tune AI workflows, and drive real adoption and expansion outcomes.

This is not a demo jockey role. You will be embedded with customers to make AI work in production - configuring integrations, managing agent performance, solving real workflow problems, and proving value.

Requirements

What You’ll Do:

Partner with AEs to run high-impact POVs (proof-of-value pilots)
Own technical validation: data mapping, light integrations, prompt setup, outcome measurement
Be the technical face of the company in pre-sale cycles
Own onboarding: configure AI workflows, connect integrations, ensure functional go-live
Drive activation: monitor AI output quality, guide user enablement, tune prompts and logic
Prove and communicate value: track impact metrics, partner with AE and Value team on expansions
Retain ownership of technical success through renewals

Who You Are:

AI-fluent: You understand how AI models work (prompting, edge cases, accuracy, drift) and can speak confidently about them with customers.You stay ahead of AI trends, experiment with the latest tools and techniques, and aren't afraid to hack together fast, creative solutions to demonstrate what’s possible. You know that delivering AI in the wild takes iteration, curiosity, and a builder’s mindset.
Technical: You’re comfortable reading API docs, debugging JSON payloads, writing basic SQL, and working hands-on with data.
Operational: You can map a customer’s workflow, translate it into a system configuration, and drive the changes needed to make AI stick.
Customer-facing: You can lead a technical working session and hold the room in an executive QBR.
Outcome-oriented: You don’t just deliver tasks - you deliver successful, referenceable deployments that grow.

Experience We’re Looking For:

2–4 years in a solutions engineering, technical consulting, TAM, or implementation role at a SaaS, AI, automation, or consulting firm
Experience working directly with AI powered products, workflow automation platforms, and GTM systems (e.g., Salesforce, Zendesk, Intercom, Atlassian, Gong)
Strong working knowledge of API integrations - including how to read API docs, test endpoints, structure payloads, and debug authentication or schema issues
Familiarity with SaaS delivery models, including onboarding, post-sale deployment, and customer success workflows
Ability to independently manage technical customer projects end-to-end - from pre-sale pilots to full production delivery and ongoing optimization

Why This Role Matters:

We’re an AI-native platform used by GTM and CX teams in modern B2B SaaS companies. Our customers trust us to leverage AI to transform how their customer facing teams operate. This role is the tip of the spear in making that real. You’re the difference between a cool demo and a live deployment that drives revenue.

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More about this job

Responsibilities

You will own the technical and operational success of customers by managing the full lifecycle from pre-sale pilots to post-sale deployment. This includes configuring AI workflows, managing integrations, and driving adoption to ensure measurable value for the client.

Requirements

Candidates should have 2-4 years of experience in solutions engineering or technical consulting with a strong background in AI products and API integrations. You must be comfortable with technical tasks like debugging JSON, writing SQL, and leading customer-facing technical sessions.

Skills

Solutions Engineering
Technical Consulting
AI Models
Prompt Engineering
API Integrations
Workflow Automation
Data Mapping
SQL
JSON
Salesforce
Zendesk
Intercom
Atlassian
Gong
Customer Success
Technical Validation

Visa sponsorship

Not detected in the job text

Keywords

Solutions Engineer
AI Platform
Enterprise AI
SaaS
API
Workflow Automation
Data Mapping
Prompting
SQL
JSON
Salesforce
Zendesk
Intercom
Atlassian
Gong
Customer Success
Technical Consulting
Implementation
Proof-of-value
Onboarding
Product Lifecycle
Technical Validation
Integration
Customer Context Model
Agent Builder
Governance
Traceability
Metrics
Deployment
Optimization

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