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Added 5 mins ago
E
Senior Quality Engineer
Embross
Richmond Hill, ON
- $70,000 to $80,000 CAD / year
- Full-time
…or software solution helped facilitate part of your airport experience. The world’s leading airlines and airports use Embross’ range of service technologies to help make the passenger…
Added 5 mins ago
PC
Senior Bridge Engineer
Parsons Corporation
Halifax, NS
- Full-time
10+ years of professional experience in bridge design including engineer of record roles and project management
Added 5 mins ago
PC
Intermediate Bridge Engineer
Parsons Corporation
Halifax, NS
- Full-time
Join our growing Bridge Team in Halifax, NS, as an Intermediate Structural Engineer. This role offers a clear pathway to technical and project leadership, providing opportunities to design…
Added 5 mins ago
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Lead Java Developer, Vice President
Citi
Mississauga, ON
- Full-time
Demonstrated experience acting as a technical team lead, scrum tech lead, or lead engineer guiding engineering teams.
Added 20 mins ago
Senior Security Engineer
Vectra
ON
As a Security Engineer (Pre‑Sales) at Vectra.ai, you will blend deep technical expertise with strong customer‑facing skills to build trust, influence architectural direction, and drive…
Added 34 mins ago
M
Member of Technical Staff (Agents)
MLabs
Toronto, ON
- Full-time
The Senior Applied AI Engineer will play a pivotal role in defining how AI agents navigate the web. This individual will focus on building open-source frameworks and high-impact demos,…
Added 34 mins ago
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Senior Network Engineer
Akkodis
Calgary, AB
- Full-time
Position: Senior Network Engineer - Aruba Switches + PAN firewalls and Cisco Switches + Cisco FTD Firewalls.
Added 34 mins ago
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Salesforce Marketing Cloud Lead Engineer
Diligente Technologies
Mississauga, ON
- Full-time
We are looking for a Salesforce Lead Engineer – Marketing Cloud Advanced to lead the design, development, integration, and delivery of scalable Salesforce Marketing Cloud solutions. The…
Added 34 mins ago
Y
Intermediate Technical Support Engineer
Yochana
Toronto, ON
- Full-time
We are looking for an Intermediate Technical Support Engineer with strong experience in VMware, Windows Server administration, Linux environments, and IT service management processes. The…
Added 34 mins ago
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AI Solution Architect
Hays
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…frameworks, enterprise data solutions, and next-generation customer experiences. This is an opportunity to join a highly collaborative architecture team that plays a critical role in…
Added 34 mins ago
XI
Analytics Engineer, Network Intelligence
Xplore Inc.
Canada
- Full-time
Define, document, and maintain canonical KPI and metric definitions for network health, incident volume, capacity utilization, and customer experience indicators in Unity Catalog.
Added 35 mins ago
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Senior Full Stack Java Engineer
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to join our engineering team and and contribute to the development of solutions for telecom and contact center environments. The ideal…
Added 35 mins ago
AI
Wind Energy Field and Operations Specialist
Acuren Inspection, Inc.
Saint John, NB · Sarnia, ON · Goderich, ON · Quebec, QC · St. John's, NL
- Full-time
1-2 years of experience as Field Engineer, project lead, or Project Manager, experience preferably in a related service, industrial or manufacturing setting
Added 35 mins ago
X
Engineer
Xero
Vancouver, BC
- Full-time
You will deliver high-quality, impactful software that aligns with team and business goals, always keeping customer needs and outcomes front of mind. By identifying and solving complex,…
Added 49 mins ago
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Software Developer
Botpress
Montreal, QC
- Full-time
Proven experience as a Software Engineer or similar role in a fast-paced environment
Added 49 mins ago
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Technical Presales
Survalent
Mississauga, ON
- Full-time
…motivated individual to join our Sales team. The Pre-Sales Engineer will play a key role in partnering with Sales to identify the right technology solutions for both prospects and existing…
Added 49 mins ago
S
Technical Presales
Survalent
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…motivated individual to join our Sales team. The Pre-Sales Engineer will play a key role in partnering with Sales to identify the right technology solutions for both prospects and existing…
Added 49 mins ago
IT
Mechanical Engineer Co-op
Innovative Thermal Solutions Inc. (ITS Cooling)
Guelph, ON
- Full-time
…engineering team for an 8 to 12-month work term. You'll work on real customer projects from concept to production – designing cold plates and heat sinks, developing fixtures, supporting FSW…
Added 49 mins ago
S
Technical Presales
Survalent
Toronto, ON · Etobicoke, ON
- Full-time
…motivated individual to join our Sales team. The Pre-Sales Engineer will play a key role in partnering with Sales to identify the right technology solutions for both prospects and existing…
Added 49 mins ago
S
Technical Presales
Survalent
Oakville, ON
- Full-time
…motivated individual to join our Sales team. The Pre-Sales Engineer will play a key role in partnering with Sales to identify the right technology solutions for both prospects and existing…
Added 49 mins ago
HW
3PL Sales Engineer
H.C. Winter Search
Brampton, ON
- Full-time
…than wait to be told what to do. We are looking for a Sales Engineer who will own the technical and commercial design of our customer solutions. This role sits directly between Sales,…
Added 51 mins ago
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Service Coordinator
Armstrong Fluid Technology
Toronto, ON
- Full-time
Three to five years of experience in a fast-paced service or customer service type environment is a requirement. HVAC experience would be an asset
Added 1 hour ago
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Product Engineer
onsemi
Burlington, ON
- Full-time
onsemi is seeking a self-driven and motivated professional to join their Burlington Operations as a Product Engineer. As a Product Engineer, you will have the opportunity to participate and…
Added 1 hour ago
NF
Solutions Engineer
NES Fircroft
Montreal, QC
- Full-time
Our client is seeking an experienced and professional Solutions Engineer to join their expanding North America operations. This role requires strong mechanical aptitude and the ability to…
Added 1 hour ago
J
Manufacturing Engineer
Jamesway
Cambridge, ON
- $75,000 to $85,000 CAD / year
- Full-time
Reporting to the Manufacturing Engineer Manager, the Manufacturing Engineer is responsible for implementing, documenting and improving production processes relating to Safety, Quality,…

Ask-AI

Solutions Engineer

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 4, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era; for us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring engineers and product leaders who want to build systems that get more capable the more they run.

About the Role

We’re hiring a Solutions Engineer to own the technical and operational success of our customers from pre-sale through post-sale. This is a full-lifecycle role: you’ll run POVs, lead onboarding, configure and tune AI workflows, and drive real adoption and expansion outcomes.

This is not a demo jockey role. You will be embedded with customers to make AI work in production - configuring integrations, managing agent performance, solving real workflow problems, and proving value.

Requirements

What You’ll Do:

Partner with AEs to run high-impact POVs (proof-of-value pilots)
Own technical validation: data mapping, light integrations, prompt setup, outcome measurement
Be the technical face of the company in pre-sale cycles
Own onboarding: configure AI workflows, connect integrations, ensure functional go-live
Drive activation: monitor AI output quality, guide user enablement, tune prompts and logic
Prove and communicate value: track impact metrics, partner with AE and Value team on expansions
Retain ownership of technical success through renewals

Who You Are:

AI-fluent: You understand how AI models work (prompting, edge cases, accuracy, drift) and can speak confidently about them with customers.You stay ahead of AI trends, experiment with the latest tools and techniques, and aren't afraid to hack together fast, creative solutions to demonstrate what’s possible. You know that delivering AI in the wild takes iteration, curiosity, and a builder’s mindset.
Technical: You’re comfortable reading API docs, debugging JSON payloads, writing basic SQL, and working hands-on with data.
Operational: You can map a customer’s workflow, translate it into a system configuration, and drive the changes needed to make AI stick.
Customer-facing: You can lead a technical working session and hold the room in an executive QBR.
Outcome-oriented: You don’t just deliver tasks - you deliver successful, referenceable deployments that grow.

Experience We’re Looking For:

2–4 years in a solutions engineering, technical consulting, TAM, or implementation role at a SaaS, AI, automation, or consulting firm
Experience working directly with AI powered products, workflow automation platforms, and GTM systems (e.g., Salesforce, Zendesk, Intercom, Atlassian, Gong)
Strong working knowledge of API integrations - including how to read API docs, test endpoints, structure payloads, and debug authentication or schema issues
Familiarity with SaaS delivery models, including onboarding, post-sale deployment, and customer success workflows
Ability to independently manage technical customer projects end-to-end - from pre-sale pilots to full production delivery and ongoing optimization

Why This Role Matters:

We’re an AI-native platform used by GTM and CX teams in modern B2B SaaS companies. Our customers trust us to leverage AI to transform how their customer facing teams operate. This role is the tip of the spear in making that real. You’re the difference between a cool demo and a live deployment that drives revenue.

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More about this job

Responsibilities

You will own the technical and operational success of customers by managing the full lifecycle from pre-sale pilots to post-sale deployment. This includes configuring AI workflows, managing integrations, and driving adoption to ensure measurable value for the client.

Requirements

Candidates should have 2-4 years of experience in solutions engineering or technical consulting with a strong background in AI products and API integrations. You must be comfortable with technical tasks like debugging JSON, writing SQL, and leading customer-facing technical sessions.

Skills

Solutions Engineering
Technical Consulting
AI Models
Prompt Engineering
API Integrations
Workflow Automation
Data Mapping
SQL
JSON
Salesforce
Zendesk
Intercom
Atlassian
Gong
Customer Success
Technical Validation

Visa sponsorship

Not detected in the job text

Keywords

Solutions Engineer
AI Platform
Enterprise AI
SaaS
API
Workflow Automation
Data Mapping
Prompting
SQL
JSON
Salesforce
Zendesk
Intercom
Atlassian
Gong
Customer Success
Technical Consulting
Implementation
Proof-of-value
Onboarding
Product Lifecycle
Technical Validation
Integration
Customer Context Model
Agent Builder
Governance
Traceability
Metrics
Deployment
Optimization

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