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Added just now
Senior Security Engineer
Vectra
ON
As a Security Engineer (Pre‑Sales) at Vectra.ai, you will blend deep technical expertise with strong customer‑facing skills to build trust, influence architectural direction, and drive…
Added just now
SM
Instrumentation & Controls Engineer/Technologist (Intermediate)
Solaris Management Consultants Inc
Surrey, BC · Calgary, AB
- $85,000 to $140,000 CAD / year
- Full-time
As an Instrumentation & Controls Engineer, you will play a key role in the design, implementation, and commissioning of instrumentation and control systems for gas plants, compressor…
Added just now
SM
Electrical Engineering - Project Lead (Surrey, BC & Calgary, AB)
Solaris Management Consultants Inc
Surrey, BC · Calgary, AB
- $130,000 to $170,000 CAD / year
- Full-time
As an Electrical Engineer- Project Lead, you will play a key role in leading the electrical engineering scope across a range of industrial projects, from well sites to natural gas…
Added just now
SM
Instrumentation & Controls Engineer - Project Lead
Solaris Management Consultants Inc
Surrey, BC
- $130,000 to $170,000 CAD / year
- Full-time
As an Instrumentation and Controls Engineer – Project Lead, you will play a key role in leading the design, implementation, and commissioning of instrumentation and controls systems for a…
Added 15 mins ago
LM
MECHANICAL DESIGNER
Laframboise Mechanical Electrical Ltd
Long Sault, ON
- Full-time
Description of Position: Responsible for supporting design and workflow development across various projects within the Mechanical Engineering and Fabrication team.
Added 15 mins ago
M
Member of Technical Staff (Agents)
MLabs
Toronto, ON
- Full-time
The Senior Applied AI Engineer will play a pivotal role in defining how AI agents navigate the web. This individual will focus on building open-source frameworks and high-impact demos,…
Added 15 mins ago
GC
Principal Engineer, Electrical
Glencore Canada
Sparwood, BC
- $153,000 to $189,000 CAD / year
- Full-time
Reporting to the Director, Maintenance, the Principal Engineer, Electrical will be central authority responsible for electrical governance, standards and compliance across all EVR assets.…
Added 15 mins ago
S
Full Stack Engineer, Developer & End User Experience Platform
Stripe
Toronto, ON
- Full-time
Added 15 mins ago
TS
Senior Associate - Relocation to Edmonton (Relocation Bonus)
TalentSphere Staffing Solutions
Toronto, ON
- Full-time
We are working with a growing consulting engineering firm in Edmonton looking for an experienced Senior Mechanical Engineer who is ready to take the next step into a Senior Associate-level…
Added 15 mins ago
IG
Principal Product Engineer
Insight Global
ON · Ontario, Canada
- $150,000 to $170,000 CAD / year
- Full-time
Insight Global is looking for a Principal NPI Product Engineer to take ownership of new product development programs - from early-stage silicon development through full production transfer.…
Added 15 mins ago
T®
Circuit Design Engineer - Senior
TekWissen ®
Vaughan, ON
- $55 to $57 CAD / hour
- Contract
This role is geared towards developing required stdcell library EDA (Electronic Design Automation) views, importing 3rd Party EDA views and qualifying them to work with the tools defined in…
Added 15 mins ago
DT
Salesforce Marketing Cloud Lead Engineer
Diligente Technologies
Mississauga, ON
- Full-time
We are looking for a Salesforce Lead Engineer – Marketing Cloud Advanced to lead the design, development, integration, and delivery of scalable Salesforce Marketing Cloud solutions. The…
Added 15 mins ago
AT
Senior AI Engineer
Arkhya Tech Inc.
Canada
- Full-time
Design and develop agentic workflows using Vertex AI and Agent Builder
Added 15 mins ago
H
AI Solution Architect
Hays
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Creating architecture deliverables including component diagrams, sequence diagrams, integration models, data flow diagrams, and technical design documents.
Added 15 mins ago
XI
Analytics Engineer, Network Intelligence
Xplore Inc.
Canada
- Full-time
As an Analytics Engineer for Network Intelligence on Data & AI team, you will bridge the gap between Xplore's raw network and operational data and the dashboards, KPIs, and self-serve…
Added 16 mins ago
SC
Project Coordinator - Fort McMurray
Sureway Construction Group
Fort McMurray, AB
- Temporary
…order to provide clear and trackable interpretations of the design/drawings for construction.• Research and recommend solutions to design document problems, including conflicts,…
Added 16 mins ago
M
Senior Full Stack Java Engineer
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to join our engineering team and and contribute to the development of solutions for telecom and contact center environments. The ideal…
Added 16 mins ago
RV
Radical Ventures: AI Product Engineer
Radical Ventures
Toronto, ON
- Full-time
Design and engineer robust backend systems, APIs, data pipelines, and integrations
Added 16 mins ago
C
Electrical Engineer P&C
CIMA+
Vancouver, BC
- $92,240 to $126,830 CAD / year
- Full-time
…what’s expected of us to meet the challenges of tomorrow and engineer a better…
Added 16 mins ago
C
Electrical Engineer P&C
CIMA+
Calgary, AB · Vancouver, British Columbia
- Full-time
…what’s expected of us to meet the challenges of tomorrow and engineer a better…
Added 30 mins ago
B
Software Developer
Botpress
Montreal, QC
- Full-time
…engineering team, you'll work closely with cross-functional teams to design, build, and maintain scalable applications that enhance the capabilities of our AI agent platform. You'll use…
Added 30 mins ago
C
Electrical Engineer P&C
CIMA+
Regina, SK
- Full-time
…what’s expected of us to meet the challenges of tomorrow and engineer a better…
Added 30 mins ago
A
Security Research Engineer – AI & Emerging Cybersecurity / Toronto, ON (Hybrid) FTE
AceStack
Toronto, ON
- Full-time
Role: Security Research Engineer – AI & Emerging Cybersecurity
Added 30 mins ago
PC
Human Factors Engineer (Flight Deck Design)
People Consultancy Services (PCS)
Dorval, QC
- Contract
Position: Human Factors Engineer (Flight Deck Design)
Added 30 mins ago
C
Electrical Engineer P&C
CIMA+
Kelowna, BC
- $92,240 to $126,830 CAD / year
- Full-time
…what’s expected of us to meet the challenges of tomorrow and engineer a better…

Ask-AI

Solutions Engineer

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 4, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era; for us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring engineers and product leaders who want to build systems that get more capable the more they run.

About the Role

We’re hiring a Solutions Engineer to own the technical and operational success of our customers from pre-sale through post-sale. This is a full-lifecycle role: you’ll run POVs, lead onboarding, configure and tune AI workflows, and drive real adoption and expansion outcomes.

This is not a demo jockey role. You will be embedded with customers to make AI work in production - configuring integrations, managing agent performance, solving real workflow problems, and proving value.

Requirements

What You’ll Do:

Partner with AEs to run high-impact POVs (proof-of-value pilots)
Own technical validation: data mapping, light integrations, prompt setup, outcome measurement
Be the technical face of the company in pre-sale cycles
Own onboarding: configure AI workflows, connect integrations, ensure functional go-live
Drive activation: monitor AI output quality, guide user enablement, tune prompts and logic
Prove and communicate value: track impact metrics, partner with AE and Value team on expansions
Retain ownership of technical success through renewals

Who You Are:

AI-fluent: You understand how AI models work (prompting, edge cases, accuracy, drift) and can speak confidently about them with customers.You stay ahead of AI trends, experiment with the latest tools and techniques, and aren't afraid to hack together fast, creative solutions to demonstrate what’s possible. You know that delivering AI in the wild takes iteration, curiosity, and a builder’s mindset.
Technical: You’re comfortable reading API docs, debugging JSON payloads, writing basic SQL, and working hands-on with data.
Operational: You can map a customer’s workflow, translate it into a system configuration, and drive the changes needed to make AI stick.
Customer-facing: You can lead a technical working session and hold the room in an executive QBR.
Outcome-oriented: You don’t just deliver tasks - you deliver successful, referenceable deployments that grow.

Experience We’re Looking For:

2–4 years in a solutions engineering, technical consulting, TAM, or implementation role at a SaaS, AI, automation, or consulting firm
Experience working directly with AI powered products, workflow automation platforms, and GTM systems (e.g., Salesforce, Zendesk, Intercom, Atlassian, Gong)
Strong working knowledge of API integrations - including how to read API docs, test endpoints, structure payloads, and debug authentication or schema issues
Familiarity with SaaS delivery models, including onboarding, post-sale deployment, and customer success workflows
Ability to independently manage technical customer projects end-to-end - from pre-sale pilots to full production delivery and ongoing optimization

Why This Role Matters:

We’re an AI-native platform used by GTM and CX teams in modern B2B SaaS companies. Our customers trust us to leverage AI to transform how their customer facing teams operate. This role is the tip of the spear in making that real. You’re the difference between a cool demo and a live deployment that drives revenue.

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More about this job

Responsibilities

You will own the technical and operational success of customers by managing the full lifecycle from pre-sale pilots to post-sale deployment. This includes configuring AI workflows, managing integrations, and driving adoption to ensure measurable value for the client.

Requirements

Candidates should have 2-4 years of experience in solutions engineering or technical consulting with a strong background in AI products and API integrations. You must be comfortable with technical tasks like debugging JSON, writing SQL, and leading customer-facing technical sessions.

Skills

Solutions Engineering
Technical Consulting
AI Models
Prompt Engineering
API Integrations
Workflow Automation
Data Mapping
SQL
JSON
Salesforce
Zendesk
Intercom
Atlassian
Gong
Customer Success
Technical Validation

Visa sponsorship

Not detected in the job text

Keywords

Solutions Engineer
AI Platform
Enterprise AI
SaaS
API
Workflow Automation
Data Mapping
Prompting
SQL
JSON
Salesforce
Zendesk
Intercom
Atlassian
Gong
Customer Success
Technical Consulting
Implementation
Proof-of-value
Onboarding
Product Lifecycle
Technical Validation
Integration
Customer Context Model
Agent Builder
Governance
Traceability
Metrics
Deployment
Optimization

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