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Added 5 mins ago
SG
Forward Deployed Engineer
Sperton Global AS
Canada
- Full-time
You’ll be expected to operate like an engineer, product manager and technical operator at the same time - understanding the business problem, deciding what should be built, shipping it, and…
Added 19 mins ago
AE
Regional Manager – Engineering Operations and Business Development
ART Engineering Inc.
Toronto, ON · North York, ON
- Full-time
Professional Engineer designation is preferred.
Added 19 mins ago
D
Release Train Engineer, Deloitte Global Technology
Deloitte
Toronto, ON
- Full-time
The Release Train Engineer (RTE) for the SWIFT team serves as an Agile facilitator responsible for coordinating multiple teams to plan and execute work as a unified release train. This role…
Added 19 mins ago
AI
Site Reliability Engineer – Adobe Experience Manager (AEM)
Aptino, Inc.
ON · Ontario, Canada
- Contract
Hiring: Site Reliability Engineer – Adobe Experience Manager (AEM)
Added 19 mins ago
PS
Director, Marine Engineering
Port Saint John
Saint John, NB
- Full-time
Port Saint John is seeking a Marine Engineer to join its Infrastructure, Assets and Engineering team. This role leads and supports marine infrastructure projects that enable safe, efficient…
Added 19 mins ago
AE
Ventilation Technician
Agnico Eagle Mines Limited
Dobie, ON
- Full-time
Reporting to the Ventilation Engineer, you will be part of the Engineering Department. You will also ensure that the goals and objectives are achieved while promoting and respecting Agnico…
Added 19 mins ago
AS
SAS Technical Lead
Ardent SoftSol Inc.
Markham, ON
- Contract
Perform complexity assessment and classification of SAS workloads into migration categories such as Migrate, Refactor, Re-engineer, Archive, or Retire.
Added 19 mins ago
CN
Maintenance Engineering Specialist
Canadian Nuclear Laboratories
Pinawa, MB
- Full-time
Eligible to be licensed as a professional engineer in Canada.
Added 19 mins ago
A
Continuous Improvement Engineer
Anatolia
Vaughan, ON
- $85,000 to $90,000 CAD / year
- Full-time
The Engineer - Continuous Improvement supports site efforts to maintain the Anatolia operating structure. They apply continuous improvement principles and practices to improve products,…
Added 19 mins ago
M
Quality Engineer
MicroAgility
Toronto, ON
- Full-time
We are seeking an experienced and detail-oriented Quality Engineer to support and maintain our Quality Management System while ensuring that products, processes, and suppliers meet customer…
Added 19 mins ago
KG
Netezza- Platform Engineer
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
Added 19 mins ago
WI
Project Engineering Manager Studies
WSP in Canada
Toronto, ON · Etobicoke, ON
- Full-time
Professional Engineer, P.Eng., status in a Canadian province.
Added 19 mins ago
AT
Backend Java Engineer
Altitude Technology Solutions Inc
Toronto, ON
- Contract
Added 19 mins ago
CM
Propulsion Engineer
Carter Murray
Montreal, QC
- $75,000 to $150,000 CAD / year
- Full-time
Our client is seeking a Propulsion Engineer to support commercial aircraft engine maintenance, repair, and overhaul (MRO) operations, with a primary focus on CFM56 engines. This role is…
Added 19 mins ago
QW
Platform & SRE Engineer
Quantum World Technologies Inc.
Montreal, QC
- Full-time
Added 19 mins ago
JA
Maintenance Training Instructor (CAT E)
Jazz Aviation LP
Halifax, NS
- Full-time
Transport Canada Licensing for Aircraft Maintenance Engineer.
Added 19 mins ago
V
Senior DevOps Engineer
VXG
Toronto, ON
- Full-time
VXG is seeking an experienced DevOps Engineer to join our team and help build reliable, automated, and scalable infrastructure for our cutting-edge video software platform. You will play a…
Added 19 mins ago
T®
Senior Network Engineer – Aruba / Cisco / Palo Alto
TekWissen ®
Calgary, AB
- $60 to $70 CAD / hour
- Temporary
Job Position: Senior Network Engineer – Aruba / Cisco / Palo Alto
Added 19 mins ago
T
Aircraft Maintenance Engineer (AME) – Unlicensed
TalentWorld
Calgary, AB
- Full-time
Job title: Aircraft Maintenance Engineer (AME) – Unlicensed
Added 20 mins ago
1
Infrastructure Architect
123Dentist
Toronto, ON
- $150,000 to $175,000 CAD / year
- Full-time
The Infrastructure Architect is the senior technical engineer for 123Dentist’s server, identity, cloud, and network infrastructure, combining deep hands-on design and engineering with…
Added 20 mins ago
M
Quality Engineer Lead
Manulife
Waterloo, ON
- Full-time
As a Quality Engineer Lead, you will play a critical role in shaping how quality is engineered across our technology platforms. You will lead the design and scaling of automated testing…
Added 20 mins ago
Graduate Transit & Urban Mobility Engineer - 2027
Mott MacDonald
Vancouver, BC
Added 20 mins ago
Application Security Engineer (senior - principal) Landmark
Halliburton
Calgary, AB
As an Application Security Engineer at Landmark, you will help identify and reduce security risk in the software products and digital platforms used by the energy industry. Working under…
Added 36 mins ago
Systems Engineer
L3Harris Technologies
Montreal, QC
Added 36 mins ago
S
Media Firmware Development Engineer
Solidigm
Vancouver, BC
- Full-time
As a Media Firmware Engineer your regular responsibilities include but are not limited to:

Ask-AI

Solutions Engineer

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 4, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era; for us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring engineers and product leaders who want to build systems that get more capable the more they run.

About the Role

We’re hiring a Solutions Engineer to own the technical and operational success of our customers from pre-sale through post-sale. This is a full-lifecycle role: you’ll run POVs, lead onboarding, configure and tune AI workflows, and drive real adoption and expansion outcomes.

This is not a demo jockey role. You will be embedded with customers to make AI work in production - configuring integrations, managing agent performance, solving real workflow problems, and proving value.

Requirements

What You’ll Do:

Partner with AEs to run high-impact POVs (proof-of-value pilots)
Own technical validation: data mapping, light integrations, prompt setup, outcome measurement
Be the technical face of the company in pre-sale cycles
Own onboarding: configure AI workflows, connect integrations, ensure functional go-live
Drive activation: monitor AI output quality, guide user enablement, tune prompts and logic
Prove and communicate value: track impact metrics, partner with AE and Value team on expansions
Retain ownership of technical success through renewals

Who You Are:

AI-fluent: You understand how AI models work (prompting, edge cases, accuracy, drift) and can speak confidently about them with customers.You stay ahead of AI trends, experiment with the latest tools and techniques, and aren't afraid to hack together fast, creative solutions to demonstrate what’s possible. You know that delivering AI in the wild takes iteration, curiosity, and a builder’s mindset.
Technical: You’re comfortable reading API docs, debugging JSON payloads, writing basic SQL, and working hands-on with data.
Operational: You can map a customer’s workflow, translate it into a system configuration, and drive the changes needed to make AI stick.
Customer-facing: You can lead a technical working session and hold the room in an executive QBR.
Outcome-oriented: You don’t just deliver tasks - you deliver successful, referenceable deployments that grow.

Experience We’re Looking For:

2–4 years in a solutions engineering, technical consulting, TAM, or implementation role at a SaaS, AI, automation, or consulting firm
Experience working directly with AI powered products, workflow automation platforms, and GTM systems (e.g., Salesforce, Zendesk, Intercom, Atlassian, Gong)
Strong working knowledge of API integrations - including how to read API docs, test endpoints, structure payloads, and debug authentication or schema issues
Familiarity with SaaS delivery models, including onboarding, post-sale deployment, and customer success workflows
Ability to independently manage technical customer projects end-to-end - from pre-sale pilots to full production delivery and ongoing optimization

Why This Role Matters:

We’re an AI-native platform used by GTM and CX teams in modern B2B SaaS companies. Our customers trust us to leverage AI to transform how their customer facing teams operate. This role is the tip of the spear in making that real. You’re the difference between a cool demo and a live deployment that drives revenue.

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More about this job

Responsibilities

You will own the technical and operational success of customers by managing the full lifecycle from pre-sale pilots to post-sale deployment. This includes configuring AI workflows, managing integrations, and driving adoption to ensure measurable value for the client.

Requirements

Candidates should have 2-4 years of experience in solutions engineering or technical consulting with a strong background in AI products and API integrations. You must be comfortable with technical tasks like debugging JSON, writing SQL, and leading customer-facing technical sessions.

Skills

Solutions Engineering
Technical Consulting
AI Models
Prompt Engineering
API Integrations
Workflow Automation
Data Mapping
SQL
JSON
Salesforce
Zendesk
Intercom
Atlassian
Gong
Customer Success
Technical Validation

Visa sponsorship

Not detected in the job text

Keywords

Solutions Engineer
AI Platform
Enterprise AI
SaaS
API
Workflow Automation
Data Mapping
Prompting
SQL
JSON
Salesforce
Zendesk
Intercom
Atlassian
Gong
Customer Success
Technical Consulting
Implementation
Proof-of-value
Onboarding
Product Lifecycle
Technical Validation
Integration
Customer Context Model
Agent Builder
Governance
Traceability
Metrics
Deployment
Optimization

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