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Added 11 mins ago
CC
Senior Manager, Salesforce Platform Architecture & Development
Canadian Cancer Society
Toronto, ON · Montreal, QC · Quebec, QC · Prince George, BC · Vancouver, BC · Kelowna, BC · Halifax, NS · St. John's, NL · Calgary, AB
- Full-time
As part of the Salesforce Solutions and CRM Strategy team, you will oversee platform architecture, technical standards, operational excellence, release management, and cross-functional…
Added 29 mins ago
GE
Business Analyst
GFL Environmental Inc.
Vaughan, ON
- Full-time
Lead and execute Joint Application Development (JAD) sessions to elicit both functional and non-functional requirements.
Added 1 hour ago
C
Director Growth Marketing, North America
Caseware
Toronto, ON
- $160,000 to $180,000 CAD / year
- Full-time
…acquisition. Reporting to our Chief Marketing Officer, you’ll lead demand generation initiatives across digital channels, optimize the marketing funnel, and collaborate closely with sales,…
Added 1 hour ago
SC
Regional Business Development manager
Sysco Canada Inc.
Halifax, NS
- Full-time
…effective contract negotiation. This role utilizes Sysco's Salesforce platform, employs a team-selling approach, and collaborates with cross-functional teams to develop comprehensive…
Added 1 hour ago
S
Regional Business Development manager
Sysco
Moncton, NB · Halifax, NS · St. John's, NL · Sysco Halifax
- Full-time
…effective contract negotiation. This role utilizes Sysco's Salesforce platform, employs a team-selling approach, and collaborates with cross-functional teams to develop comprehensive…
Added 1 hour ago
SL
Marketing Coordinator
St. Lawrence College
ON · Ontario, Canada
- Full-time
…Demonstrated project management experience, including ability to lead cross-functional campaign execution across multiple parties. Experience leading the development and execution of…
Added 1 hour ago
SC
Business Development Manager - Moncton
Sysco Canada Inc.
Moncton, NB
- Full-time
…effective contract negotiation. This role utilizes Sysco's Salesforce platform, employs a team-selling approach, and collaborates with cross-functional teams to develop comprehensive…
Added 2 hours ago
S
Senior Data Engineer
Scene+
Toronto, ON
- Full-time
Operational excellence. You will work at the core of a modern cloud-native environment -Snowflake, AWS, Matillion, Salesforce Data Cloud - driving automation, governance, and performance…
Added 2 hours ago
TH
Marketing Cloud (Agentforce Marketing) Specialist, Askuity division
The Home Depot
Toronto, ON
- Full-time
The Salesforce (Agentforce) Marketing Cloud Specialist will lead the execution and optimization of email campaigns in Marketing Cloud for the Supplier Analytics Program. In this role, you…
Added 3 hours ago
IF
Executive Assistant, Distribution, GBRS
iA Financial Group
Toronto, ON · Montreal, QC · Quebec, QC
- Full-time
Analyze data from systems (Salesforce) to identify trends, produce reports, make observations, and recommend actions;
Added 4 hours ago
E
Manager, Application Support - 26384
Enverus
Calgary, AB
- Full-time
The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power…
Added 5 hours ago
MS
Consultant Conversion - Cloud & Infra Eng III : Job Level - Director
Morgan Stanley
Montreal, QC
- Full-time
…markets and shape the future of our communities. This is a Lead Cloud & Infrastructure Engineering position at Director level, which is part of the job family responsible for managing and…
Added 5 hours ago
SP
RVP, Sales - Data Foundation - Public Sector
Salesforce Partner Canada
ON · Ontario, Canada
- Full-time
The RVP, Public Sector oversees sales strategy and operations for Salesforce's Public Sector business, driving revenue growth through team leadership, client engagement, and market…
Added 6 hours ago
B
Senior Manager, Marketing and Commercial Operations
BD
Mississauga, ON · CAN Mississauga - Derry Road West
- Full-time
…As a key member of the leadership team, you will define and lead the overarching marketing strategy, translating business objectives into impactful, outcomes-based programs that strengthen…
Added 6 hours ago
C
Partner Renewal Specialist - Cisco
CDW
Toronto, ON
- Full-time
· Lead renewal opportunities or support Account Managers during commercial negotiations to ensure successful contract execution.
Added 7 hours ago
S
Run Rate Programs Senior Manager
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
…and pipe progression needs, collaborate with a diverse cross-functional group of Salesforce teams across sales, marketing, enablement, strategy, and others to develop and implement a sales…
Added 11 hours ago
AC
Sales Support Specialist
Amphenol CONEC North America
Toronto, ON
- Full-time
Respond promptly and professionally to customer inquiries regarding pricing, products, lead times, availability, orders, and shipments.
Added 14 hours ago
Q
AI Agent Engineer
Qlik
Canada
- $92,700 to $116,000 CAD / year
- Full-time
You’ll work at genuine technical depth (LLMs, n8n, RAG, APIs, Salesforce integrations) while also shaping strategy by deciding where agents should act, how quality is governed, and how…
Added 16 hours ago
Client Director
Open Text Corporation
Virtual
Lead opportunity lifecycle management including forecasting, SOW/proposal creation, approvals, and Salesforce (CEM) updates
Added 17 hours ago
Director, Deal Desk & Pricing Strategy
Varicent
Toronto, ON
Shape the Future: Lead in redefining revenue optimization.
Added 18 hours ago
T
IT Project Manager ERP
TechDoQuest
Brampton, ON
- Contract
Lead SAP S/4HANA, ERP, Salesforce, and enterprise application projects.
Added 20 hours ago
R
Strategic Operations Manager - Partnerships
Relay
Toronto, ON
- Full-time
…channels. As a strategic connector, you'll work with cross-functional teams (Partner Sales, Marketing, Product, Data, RevOps, and Engineering) to deliver enablement, data, and operational…
Added 20 hours ago
AS
IT Project Manager
Ardent SoftSol Inc.
Brampton, ON
- Contract
Lead SAP S/4HANA, ERP, Salesforce, and enterprise application projects.
Added 20 hours ago
Y
Senior ERP Transformation Project Manager
Yochana
Brampton, ON
- Contract
Lead SAP S/4HANA, ERP, Salesforce, and enterprise application projects.
Added 20 hours ago
S
Run Rate Programs Senior Manager
Salesforce
Toronto, ON
- Full-time
…and pipe progression needs, collaborate with a diverse cross-functional group of Salesforce teams across sales, marketing, enablement, strategy, and others to develop and implement a sales…

Ask-AI

Solutions Engineer

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 4, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era; for us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring engineers and product leaders who want to build systems that get more capable the more they run.

About the Role

We’re hiring a Solutions Engineer to own the technical and operational success of our customers from pre-sale through post-sale. This is a full-lifecycle role: you’ll run POVs, lead onboarding, configure and tune AI workflows, and drive real adoption and expansion outcomes.

This is not a demo jockey role. You will be embedded with customers to make AI work in production - configuring integrations, managing agent performance, solving real workflow problems, and proving value.

Requirements

What You’ll Do:

Partner with AEs to run high-impact POVs (proof-of-value pilots)
Own technical validation: data mapping, light integrations, prompt setup, outcome measurement
Be the technical face of the company in pre-sale cycles
Own onboarding: configure AI workflows, connect integrations, ensure functional go-live
Drive activation: monitor AI output quality, guide user enablement, tune prompts and logic
Prove and communicate value: track impact metrics, partner with AE and Value team on expansions
Retain ownership of technical success through renewals

Who You Are:

AI-fluent: You understand how AI models work (prompting, edge cases, accuracy, drift) and can speak confidently about them with customers.You stay ahead of AI trends, experiment with the latest tools and techniques, and aren't afraid to hack together fast, creative solutions to demonstrate what’s possible. You know that delivering AI in the wild takes iteration, curiosity, and a builder’s mindset.
Technical: You’re comfortable reading API docs, debugging JSON payloads, writing basic SQL, and working hands-on with data.
Operational: You can map a customer’s workflow, translate it into a system configuration, and drive the changes needed to make AI stick.
Customer-facing: You can lead a technical working session and hold the room in an executive QBR.
Outcome-oriented: You don’t just deliver tasks - you deliver successful, referenceable deployments that grow.

Experience We’re Looking For:

2–4 years in a solutions engineering, technical consulting, TAM, or implementation role at a SaaS, AI, automation, or consulting firm
Experience working directly with AI powered products, workflow automation platforms, and GTM systems (e.g., Salesforce, Zendesk, Intercom, Atlassian, Gong)
Strong working knowledge of API integrations - including how to read API docs, test endpoints, structure payloads, and debug authentication or schema issues
Familiarity with SaaS delivery models, including onboarding, post-sale deployment, and customer success workflows
Ability to independently manage technical customer projects end-to-end - from pre-sale pilots to full production delivery and ongoing optimization

Why This Role Matters:

We’re an AI-native platform used by GTM and CX teams in modern B2B SaaS companies. Our customers trust us to leverage AI to transform how their customer facing teams operate. This role is the tip of the spear in making that real. You’re the difference between a cool demo and a live deployment that drives revenue.

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More about this job

Responsibilities

You will own the technical and operational success of customers by managing the full lifecycle from pre-sale pilots to post-sale deployment. This includes configuring AI workflows, managing integrations, and driving adoption to ensure measurable value for the client.

Requirements

Candidates should have 2-4 years of experience in solutions engineering or technical consulting with a strong background in AI products and API integrations. You must be comfortable with technical tasks like debugging JSON, writing SQL, and leading customer-facing technical sessions.

Skills

Solutions Engineering
Technical Consulting
AI Models
Prompt Engineering
API Integrations
Workflow Automation
Data Mapping
SQL
JSON
Salesforce
Zendesk
Intercom
Atlassian
Gong
Customer Success
Technical Validation

Visa sponsorship

Not detected in the job text

Keywords

Solutions Engineer
AI Platform
Enterprise AI
SaaS
API
Workflow Automation
Data Mapping
Prompting
SQL
JSON
Salesforce
Zendesk
Intercom
Atlassian
Gong
Customer Success
Technical Consulting
Implementation
Proof-of-value
Onboarding
Product Lifecycle
Technical Validation
Integration
Customer Context Model
Agent Builder
Governance
Traceability
Metrics
Deployment
Optimization

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